Apple Smart Keyboard for iPAD Pro not working

[byteyou]

Hi guys, anyone experiencing this issue? The keyboard can't work and it says this accessory is not supported. I have try to reset, restart and update but it still doesn't work. Appreciate any advice. Thanks!

IMG_0030 by Jason Ang, on Flickr

 

[Yellowfin]

Same here. Don't know what to do about it.

 

[*adiBOY]

If the problem persist even after doing a hard reset, book an appointment with the apple genius,

 

[SNAG]

BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.

 

[htngwilliam]

BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.

Why don't u ask them?

 

[*adiBOY]

BTW do they require a receipt when requesting for an exchange? Have got a ASK but it's a gift.

Apple doesn't require receipt for any product.

 

[Silverback84]

bump bumop bu

 

[huge357]

Apple doesn't require receipt for any product.

I sent my smart keyboard for replacement a few months ago through A.Lab since it was experiencing this same issue and would never get connected anymore. The moron at A.Lab requested for a receipt and I was upset since why require a receipt when there is no counterfeit smart keyboard in the market. Good thing I still had it and they replaced it after a couple of days. Hopefully its just that specific person that required and the one who will handle you wont.

 

[szeli]

just book a genius appt using e Apple Support app. they can help...

 

[nicepal]

Hope you got your Smart Keyboard replacement resolve.

If brand new, best to get it replaced. Mine is 2 weeks old, so far so good, didn't encounter the issue mentioned.

Or you want to try use a cloth and clean the contact points to see if it is bad contacts?