Beastosterone
Senior Member
- Joined
- Dec 19, 2011
- Messages
- 2,403
- Reaction score
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Hi All, I bought a Korean TV from a qoo10 seller and paid about $400+ after all the coupon discount. This seller declared the item price to be $630+ hence I have to pay UPS $10 disbursement fee and $45.46 GST.
TV was faulty when I received the goods hence I requested for a refund and was accepted by the seller. As it was less than 7 day since I've received it, I used Qoo10 Qexpress service to send back the item at no cost.
However, UPS told me that they need to charge me "$60" administrative fee before they can proceed to the GST refund.... I've checked with Singapore custom and was told that the administrative process is very simple so I don't see the reason why the admin fee is so expensive. It summed up to be even more costly than the disbursement + GST I've paid...
Is there anything I can do to reclaim my loss?
TV was faulty when I received the goods hence I requested for a refund and was accepted by the seller. As it was less than 7 day since I've received it, I used Qoo10 Qexpress service to send back the item at no cost.
However, UPS told me that they need to charge me "$60" administrative fee before they can proceed to the GST refund.... I've checked with Singapore custom and was told that the administrative process is very simple so I don't see the reason why the admin fee is so expensive. It summed up to be even more costly than the disbursement + GST I've paid...
Is there anything I can do to reclaim my loss?