OCBC bank refuse to waive my credit card annual fee after waiting 5 working days and insisted that the amount spend must be $10k before they can waive it. This is really nonsense when most bank can get waiver with just few hundred spend and is immediate. Despite appealing they still reject the waiver. I have spend $2.5k on the card and dont understand why they are so hard on it. Seem in this competitive era where most bank are willing to waiver hoping to retain customers, but OCBC doesnt think so. Futhermore now everything is online (automated) and each card last 5 years or more, why should we pay the annual fee for administrative. Really disappointing.
Today I called DBS/POSB hotline and key-in my POSB Master card numbers to waive the $180+GST% annual fees and request was approved in a few seconds without talking to anyone.