My friend complained that their agent (only one for seller n buyer) submitted Resale Application to HDB without mutual agreement. The result was a 1st appt in favor of seller.
Can my friend withdraw the Resale application without breaching the OTP contract? Then negotiate with seller for the 1st appt date again?
12 CANCELLATION OF RESALE BY SELLER/BUYER
Before First Appointment
12.1 A resale application may be withdrawn by the seller or buyer at any time before the First Appointment upon notice in writing by either party to HDB.
The agent is showing conflict of interest (favor the seller). How to complain about this agent?
How does your friend prove the 1st appt is in favour of the seller?
Please ask your friend to negotiate with the seller directly before they cancel any thing.
In HDB's eyes, the 1st appt had been fixed, any changes must be approved in writing by both parties. If one party seek to change or cancel the date without the approval of the other, then the one who is not agreeable of the changes reserve the right to sue the other party for any damages incurred.
Complain to the agent's agency (company). write in to their boss, though I believe it wont be much use.