Densocool
Arch-Supremacy Member
- Joined
- May 7, 2007
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- 12,382
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Hi
Just want to put my pen to let everyone know of my case of sending my HTC Trinity (Dopod 810) for repair two weeks ago. The problem with my handset was that it is unable to load properly from bootscreen which I initially suspect I could have install a software and caused it to hang. I have tried hard reset and in vain it did not work which is pretty strange. Out of no choice, i sent it for repair and was told to come back after 9 days... (don't know why so long too)
I was called by their service manager that my handset is unable to recover and they have quoted me more than $600 for replacement of mainboard. For obvious reason, i rejected the repair as it is more costly than buying a new set (I believe everyone would have do the same too). As their standard procedure, I was asked to pay evaluation fee of $42.80 in cash and believe me there is no evaluation report or whatsoever. I obviously was quite upset that I really believe it is not a hardware failure and they have given me a lousy explanation of unable to repair. Only a receipt that I asked to put down in word what is the problem... They only said is "No power/fail to boot" and action is "Technician quoted $636.70 for mainboard replacement. Rejected by customer"
Not only that, there is a loose screw of something when i shake my handset!
Eventually, I google around for a solution and found out that there is a way to unbrick my handset and i really did so.
My view is that I only want to know whether it is repairable or not and I was very upset that the authorised HTC service center can give this type of lousy evaluation and advise the customer. I really believe they did not even have a detail analysis of what is the real problem of my handset.
HTC CEO if you reading this..... please relook into the service standard that your guy render to customer. I wonder how many people are fool into paying lousy services.
Cheers,
So Terrible service meh????den how to trust their products???