Litchi
Junior Member
- Joined
- Jun 12, 2015
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I'd like to share our experience with the mattress brand Tempur. The weeks before my mother in law passed away, she had trouble sleeping as her back hurt terribly. To ease her discomfort, my husband ordered a Tempur bed for her on Saturday, 30th May. His credit card was charged on Monday 1st June. On Tuesday 2nd June, my mother in law stopped breathing whilst taking an afternoon nap. She DIED the next day. On that very Tuesday, my husband called Tempur to inform them and to initiate a cancellation. He didn't discuss the details with them until the following Friday as this was the last thing he wished to deal with during this awful time.
Eventually, Tempur came back with this: Initially, they offered a full refund in voucher. (Useless obviously) Then they offered a 50% refund in cash and 50% refund in voucher (as only my mother in law had died, and my father in law was still OK). Finally, after much pleading, they offered us a full refund with a 9% deduction of $1,187.73 for administration and credit card fees.
Given the extraordinary circumstances, we were disappointed with how Tempur has dealt with our situation. This isn't us changing our minds frivolously. My husband's MOTHER DIED! Charging $1,187.73 in admin fees is outrageous! And Tempur writes to say that this is their gesture of goodwill. I suppose we should thank goodness they didn't stop at the 50% refund offer since my father in law is still alive.
I'm not sure what recourse we have to get our money back...I'm really upset...But my husband is still grieving the loss of his mother and is reluctant to pursue this at this juncture. I urge anyone contemplating giving their business to Tempur to reconsider! This is a retailer with no humanity!
Eventually, Tempur came back with this: Initially, they offered a full refund in voucher. (Useless obviously) Then they offered a 50% refund in cash and 50% refund in voucher (as only my mother in law had died, and my father in law was still OK). Finally, after much pleading, they offered us a full refund with a 9% deduction of $1,187.73 for administration and credit card fees.
Given the extraordinary circumstances, we were disappointed with how Tempur has dealt with our situation. This isn't us changing our minds frivolously. My husband's MOTHER DIED! Charging $1,187.73 in admin fees is outrageous! And Tempur writes to say that this is their gesture of goodwill. I suppose we should thank goodness they didn't stop at the 50% refund offer since my father in law is still alive.
I'm not sure what recourse we have to get our money back...I'm really upset...But my husband is still grieving the loss of his mother and is reluctant to pursue this at this juncture. I urge anyone contemplating giving their business to Tempur to reconsider! This is a retailer with no humanity!