The rear camera protective cover is definitely not made of plastic lah. Never heard of plastic can get shattered one.My complaint:
My 2 week Redmi Note 4G was all the way in my pocket. It never dropped! Never hit anywhere! Was not involved in any accident of any kind! When i went back home. Had to take a photo, took it out and found my rear camera protective plastic shattered! I really dont understand. I have handled my Ex Samsung Galaxy note 3 much rougher than this and this was never a problem for me! I am totally disappointed! I read online that i am not the only one to encounter this. What cheap plastic is being used???
Xiaomi Representative:
Hi There
Do send it down to a service centre for further assessment of your device.
Rgds
BL23
AFTER GOING TO XIAOMI SERVICE CENTRE IN CLARKE QUAY
I ended up paying $25 for the change of that cheap plastic. It was damaged because of the cheap material and I had to pay. I am totally unsatisfied with the service center staff. I will be selling this 2 week old phone and will not recommended to anyone ever. Here are some of the events that took place at the service center in Clarke Quay:
1. A female staff gave me a very rude and sarcastic stare as if i was lying when I explained what happened to cause the damage.
2. She could not handle my request and handed over the case to another male staff who suggested that I should remove the damaged plastic and use a scotch tape to cover the camera. What?! He even told me that there were ONLY 10 customers with the exact same problem. He said it is not a big issue as it is only 10 out of 10000 phones they have sold.
3. I managed to get them to do the repair. I was told to come back when they call to inform they were done. I went for dinner. There was no call for nearly 3 hours so I went back there.
4. They told me the phone was done. I took the phone, noticed dents and scratches around the camera lens area!
5. When I informed them of the scratches and dents, He looked at his colleague and both of them seemed irritated and were just silent. I stood there holding the phone in front of him.
6. They took my phone again and did it correctly this time. I removed the cover to insert my sim and sd card and notice that the external antenna cover (a small round cover) was missing. I informed the guy and he went in again to look for the cover and covered it up.
7. The orange stickers on the 2 screws which will void warranty if removed/tempered has been broken. The service staff told me that it will not be a problem in future. I will be calling Xioami customer service tomorrow to confirm this.
8. I went down to Starbucks right after all this and I felt like a king. Starbucks service is 100 times better!
This is my first and last Xiaomi phone. I will never recommend their phone to anyone! I am sharing my experience to let everyone know of their super bad service!
Thank you for reading.
It is supposed to be of Corning Gorilla Glass material or its equivalent. And it is supposed to be shock proofed, and not supposed to shatter easily even under high impact forces.
Hence I assume 小米 is largely to be held responsible for this kind of customer experience. If they can't fix this sort of customer expectations, then they can be considered to be still a very long way off from being a top notch global brand for mobile handsets, mobile devices.
I'm quite doubtful the said camera lens are supplied by Corning glass, or by the Japanese. Could be it's just an ordinary piece of glass from a China supplier..