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Keep press Command and R keys but macOS Utilities never appear...

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Old 06-01-2018, 11:25 AM   #1
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Keep press Command and R keys but macOS Utilities never appear...

Hi all,

I am trying to wipe out my old Macbook to factory settings but the macOS Utilities window never appear even after press, hold the Command+R keys during restart or switch off.

The said Macbook is an old version (white with build in disk drive) that many of the softwares are outdated which is why I intend to wipe out.

Thanks for any help.
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Old 06-01-2018, 12:35 PM   #2
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r u updating to a newer OS? u can access disk utility during e installation also.
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Old 06-01-2018, 12:44 PM   #3
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r u updating to a newer OS? u can access disk utility during e installation also.
I think this Mac of mine had reached its "full capacity" that it's not able to update the latest OS as whenever I pressed software update, it never prompt any newer version available.
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Old 06-01-2018, 01:16 PM   #4
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I think this Mac of mine had reached its "full capacity" that it's not able to update the latest OS as whenever I pressed software update, it never prompt any newer version available.
in any case I believe u can access disk utility from any OS installer.
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Old 06-01-2018, 01:20 PM   #5
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in any case I believe u can access disk utility from any OS installer.
Like how -_-|| ? like mentioned I press hold the Command+R when restart the Macbook, it never prompted the disk utility - a method I followed after Googled.

So don't know where the issue is now.
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Old 06-01-2018, 01:24 PM   #6
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Like how -_-|| ? like mentioned I press hold the Command+R when restart the Macbook, it never prompted the disk utility - a method I followed after Googled.

So don't know where the issue is now.
boot from e installer then access disk utility
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Old 06-01-2018, 04:48 PM   #7
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boot from e installer then access disk utility
being a noob Mac user, the "installer" u referring come in a form of CD izzit? Thanks for ur earlier replies.
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Old 06-01-2018, 05:25 PM   #8
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being a noob Mac user, the "installer" u referring come in a form of CD izzit? Thanks for ur earlier replies.
yes depending on which OS version can be CD or USB installer.
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Old 06-01-2018, 05:43 PM   #9
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yes depending on which OS version can be CD or USB installer.
Thanks for ur reply but I think I misplaced either one that is there anywhere I can get a replacement for either one.
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Old 06-01-2018, 06:59 PM   #10
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u still haven't mention which OS u want to install.
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Old 06-01-2018, 07:50 PM   #11
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u still haven't mention which OS u want to install.
This is the specs of my Macbook (pls click the link) and I am not sure if which OS is suitable for it, pls kindly advise, thanks https://photos.app.goo.gl/lMwYPgtGrG6RxR5t2
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Old 06-01-2018, 08:28 PM   #12
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read this

https://support.apple.com/en-sg/HT208202
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Old 06-01-2018, 09:07 PM   #13
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Thanks for your help
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Old 07-01-2018, 01:08 AM   #14
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I managed to sort it out after a few hours of trial and error.


Last edited by pohu; 07-01-2018 at 11:36 AM..
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