[Guide] Digital Voice

[zzxxzzxx]

Starhub Maxonline Promotion With Digital Voice (VoIP) (http://www.starhub.com/voice/digitalvoice/index.html)
DV Is Free With MOL Or Pay $10.29 (GST) Per Month.
- You Get A New Local Number For Free.
- Or Retain Number @ $8 Per Month. Free When Apply Value Pack Or Value Pack Plus* (Value Pack Plus Only Available With DV Travel)

Start Up Cost: VeCM ($115.50 If SH User) + Activation Fee ($42)

Types Of Calls
DV (Singapore) -> Local (Singapore) : Free
DV (Singapore) -> DV (Overseas) : Free
DV (Overseas) -> Local (Singapore) : Free
DV (Overseas) -> DV (Overseas) : Free
DV (Singapore) -> Non-Singapore Number : IDD Rates (018/008)
Local (Singapore) -> DV (Singapore) : Free* (Local Airtime Charges) (Not Sure)
Local (Singapore) -> DV (Overseas) : Free* (Local Airtime Charges)

DV (Singapore) = VeCM or IAD (Internet Access Device)
DV (Oversea) = IAD Only

Connection
VeCM
-> Telephone
-> PC
-> Router -> PC

Broadband (Ethernet Modem)
-> PC
-> Router -> PC
-> IAD -> Telephone
-> IAD -> PC/Router

VeCM vs IAD
+ IAD Plugs To Any Broadband Connection Worldwide
- VeCM Only Plugs Into SCV Cable Point

Both VeCM & IAD Prioritise Bandwidth To Make Calls More Smooth.
But VeCM Is Known Not To Affect Bandwidth/Calls At All.

IAD
- Model : Motorola VT1005S Voice Terminal (http://broadband.motorola.com/consumers/products/vt1000/default.asp)

VeCM
- Model : Motorola SBV4200i (http://broadband.motorola.com/catalog/productdetail.asp?ProductID=208)

Possible Uses
IAD @ Overseas Relative To Make Free Calls To Singapore.
IAD @ Overseas Shop/Office To FAX To Singapore.
IAD @ Any Place With Broadband Connection.
VeCM @ Another Location In Singapore With SCV Cable Point.

Pondering
If Everyone In The World With Broadband Connection Uses This Service, Everyone Is Free To Call Anyone In The World* (With This Device).

FAQ
Only 1 Device To Be Used With One Number. No 2 VeCM/IAD Shares A Number.
Call Quality Is As Good, If Not, Better Than Normal Phone. (To Me, It's Louder)
DV Does Not Support Dialup, But May Work. Be Informed That There's A Exlusion List (http://www.starhub.com/voice/digitalvoice/digivoice_faq.html#Numbers_in_exception_list). Prevailing Call Charges Applies.
Software Fax Are Not Supported, But May Work.

http://img6.imageshack.us/img6/3827/dv6qk.jpg

[zzxxzzxx]

Up For Others To Read

Mod, can change topic to
[Guide] Starhub's Digital Voice (Home/Travel)

Thanks

[trigoz]

Good Work!!

Any1 tried the Digital Voice Travel Voice... How is the voice quality like!!! Pls provide u inputs for other users who may want to take up the offer...
:)

[zzxxzzxx]

Was wondering, since the VeCM can support up to 2 numbers, can both numbers be connected to the same telephone/telephone network.
I've tried it when i am younger, but does not work on the normal ST line. So not sure if it's possible on DV.

[Lucky123]

Will be geting my IAD this week. Will test it out and let you guys know. :)

[alanchia67]

Moderator, this should be stickied.

[liangtam]

Let us know if the IAD is based on SIP or not.

[Lucky123]

Let us know if the IAD is based on SIP or not.

What I understand is this IAD unit (Motorola Vt1005) works on SIP. So I suppose it is.

[ngbc]

Any idea how to connect the IAD for MOL users with router?
WAN port of IAD to LAN port of router?
Thanks

[Lucky123]

Any idea how to connect the IAD for MOL users with router?
WAN port of IAD to LAN port of router?
Thanks

Yes if you intend to connect it behind a router.

[ngbc]

Any other way? Is it possible to have :
IAD ->Cable Modem ->Router OR
Cable Modem ->IAD ->Router

so that I just need to power up ONLY IAD or Cable Modem+IAD at all time?

[liangtam]

No, because its just a VoIP device with no NAT feature, or a Router with VoIP capability.
You can however, buy router that has SIP VoIP feature in-built. The so-called IAD, in which refers to the Motorola VT1005S would then gone to waste.

[Lucky123]

Any other way? Is it possible to have :
IAD ->Cable Modem ->Router OR
Cable Modem ->IAD ->Router

so that I just need to power up ONLY IAD or Cable Modem+IAD at all time?


IAD only has 2 x RJ45 ports, one for connecting to router or cable modem and the other to PC/Router. There is no coax for direct connection to cable point so your first option is not possible. 2nd option can be done. There is a 3rd option of Cable Modem -> Router -> IAD. In this option IAD will not be able to prioritize voice calls over internet traffic.

http://broadband.motorola.com/consumers/images/VT1000_back.jpg

[ngbc]

Thanks Lucky123 for the explanation & picture. Why need to "prioritize voice calls over internet traffic" ? Sorry to trouble your with these questions, just refer me to related url will do... save your time in typing.

[zzxxzzxx]

so your calls are not interupted when you are heavily downloading/uploading stuff.

[ngbc]

I see... If using option 3 and put the IAD into DMZ, would it help ?

[Synchron]

Will the modem be able to handle MOL 6500 connection as i notice that SB4200 modem is Docsis 1.1 and my current SB5100 is Docsis 2.0.

[ws74er]

Any idea what software fax may or may not work?

Anyone who has DV can check if it works with software fax, and which fax/modem card/sw did u use?

[weihong]

Will the modem be able to handle MOL 6500 connection as i notice that SB4200 modem is Docsis 1.1 and my current SB5100 is Docsis 2.0.

yes it will be able to support MOL 6.5k.

[Lucky123]

Will the modem be able to handle MOL 6500 connection as i notice that SB4200 modem is Docsis 1.1 and my current SB5100 is Docsis 2.0.

Starhub is still operating under Docsis 1.1 so there is no issue here. Anyway SB4200 is upgradable through firmware if necessary.

[Lucky123]

I see... If using option 3 and put the IAD into DMZ, would it help ?

Providing DMZ to the IAD is like connecting it direct to the cable modem so it serves no purpose doing that. The unit is made to work between a modem and router so that user will not have connection issues due to firewall/ bandwidth issues. Unless this unit works on upnp, otherwise we need to forward ports to it for it to receive calls if we choose to connect it to router. Option 3 is not a good option.

[Lucky123]

Ok got my IAD. Simple device, plug wait activated and use. Voice quality as good as our normal phone line (connected to mol6500). Tried running BT on the background but voice quality remains the same. I suppose the prioritization works. Take note my IAD is connected between the router and the modem so that it can prioritize the traffic.

Will be trying with direct connection to router soon to see how well it can handle. For those intending to connect to router, in order to make it work (at least to receive calls) you need to forward these port ranges : Port 5060-5061 UDP (for SIP) and 16384-32767 UDP.

So far so good. Will test on workability behind firewall soon.

:)

[Lucky123]

The IAD works after connecting to the router without any port forwarding. :s8: Can receive and make calls without problem. :)

[richneo]

The IAD works after connecting to the router without any port forwarding. :s8: Can receive and make calls without problem. :)
does the iad has any web configurations?

[yuri2]

Starhub is still operating under Docsis 1.1 so there is no issue here. Anyway SB4200 is upgradable through firmware if necessary.
FYI, SB4200 is docsis1.1 and cannot upgrade to docsis2.0. Similarly SB5100 is docsis2.0 and cannot be upgraded to docsis3.0 should it arrive.

[krazyman]

Yeah, like to know too if the IAD can be configure/access thru the web interface?

And what's the router's wan IP if the IAD is connected between modem and router? Is the IAD working like NAT too?

[richneo]

Yeah, like to know too if the IAD can be configure/access thru the web interface?

And what's the router's wan IP if the IAD is connected between modem and router? Is the IAD working like NAT too?
i remembered reading it from overseas forums that the motorola IAD is a NAT device but the built in dhcp only has 1 entry and issues the ip 192.168.1.200

not sure if starhub configures it that way..

[trigoz]

The IAD works after connecting to the router without any port forwarding. :s8: Can receive and make calls without problem. :)

Hi thinking of getting a IDA to try out. Do we need to pay for activation charges and so...

Can u break dow nthe cost inviolved in getting a set... Tks... :)

[ykeen]

Very informative ;)

I'm still considering getting DV Home/Travel or not myself...

Stickied~ ;)

[Lucky123]

does the iad has any web configurations?

Yes it comes with web configurations but seems only accessible only if you use it as a DHCP/NAT device (between router and modem). Basically it shows the WAN status, MAC ID, phone number etc. and also lets you configure port forwarding including DMZ to the single PC/Router port. I guess it is more for PPPOE setup for those using ADSL without NAT and also those who gets static IP from provider. Basically its web configurations is just like any router interface but there are no other features to allow advance config like SIP settings. :)

[Lucky123]

i remembered reading it from overseas forums that the motorola IAD is a NAT device but the built in dhcp only has 1 entry and issues the ip 192.168.1.200

not sure if starhub configures it that way..

I believe it can allow more entries coz there are at least 10 indivdual settings for virtual servers port settings. You can't set the range for IPs so I guess we might not be able to find out how many entries it can assign but connecting a switch/hub to it might ascertain this. Btw, the assigned ip for my router (wan side) is 192.168.102.100. IAD's ip is 192.168.102.1 :)

[Lucky123]

Hi thinking of getting a IDA to try out. Do we need to pay for activation charges and so...

Can u break dow nthe cost inviolved in getting a set... Tks... :)

Check the 1st post. :)

[Lucky123]

Very informative ;)

I'm still considering getting DV Home/Travel or not myself...

Stickied~ ;)

Get the Travel instead of the Home as both basically works the same way accept IAD is much more flexible. Though IAD shared the bandwidth as compared to independant connection for DV Home, so far I have tested it, no much issue on quality drop both on my internet connection and voice calls. :)

[Lucky123]

Ok just found out one issue. If you use it as a DHCP/NAT device, it might affect your programs running on UPnP. I am not sure whether this IAD supports UPnP, even though it might but can UPnP be translated twice through router and itself ? Anyway found out Bitcoment slowed alot and seems there are intermittent lost connections and speed fails to pick up. Solution is to log into the IAD and allow enable DMZ to the Ip of your router and it will return to normal. For MSN messenger, it works fine with or without the DMZ forwarding. :)

[richneo]

Ok just found out one issue. If you use it as a DHCP/NAT device, it might affect your programs running on UPnP. I am not sure whether this IAD supports UPnP, even though it might but can UPnP be translated twice through router and itself ? Anyway found out Bitcoment slowed alot and seems there are intermittent lost connections and speed fails to pick up. Solution is to log into the IAD and allow enable DMZ to the Ip of your router and it will return to normal. For MSN messenger, it works fine with or without the DMZ forwarding. :)
yar.. maybe its more feasible to dmz ur router and use ur router to do the neccessary port forward/upnp and etc.

[krazyman]

yar.. maybe its more feasible to dmz ur router and use ur router to do the neccessary port forward/upnp and etc.

Since the IAD is a NAT device, it may pose problems if certain features are not supported. Eg:

1. VPN (PPTP, IPSec & L2TP Passthrough, GRE Protocol 47)
2. Multicasting
3. UPnP

[xiaozhi86]

so to retain number every mth extra 8 bucks?

[Lucky123]

Ok found another issue. Since the IAD is a NAT device, it is odd to run 2 such device together if you own a router. If we connect the IAD between the router and the modem, in effect we render the our router quite useless as it is no longer able to handle many features well. Take for example if you are running a server behind your router, as the IAD assigns your router a local IP, you will not be able to get the DDNS to work because the router can only update the local IP instead of the WAN IP which is only captured at the IAD side.

As such, for those using router, it is better to get it connected to it as another local client but you will not be able to access its interface unless you run a network cable between your PC and the IAD through its LAN port. For those without router, you can make use of it to connect to multiple PCs (provided you have a switch/hub).

[ngbc]

Lucky123,
VEry kind of you to share your experience/problems with this gadget!

Some questions:
1. Are you able to choose the Tel. no? Does it start with 6 ?
2. Free installation by Starhub or can choose to self-install?
3. If installed by Starhub, how long did they took to process your request & actually do the installation?
4. Was it activated immediately for use once installed?

Thanks.

[albertlee]

Lucky123,
VEry kind of you to share your experience/problems with this gadget!

Some questions:
1. Are you able to choose the Tel. no? Does it start with 6 ?
2. Free installation by Starhub or can choose to self-install?
3. If installed by Starhub, how long did they took to process your request & actually do the installation?
4. Was it activated immediately for use once installed?

Thanks.

Bro, all your questions can be found here (http://www.starhub.com/voice/digitalvoice/digivoice_faq.html) :)

[Lucky123]

Lucky123,
VEry kind of you to share your experience/problems with this gadget!

Some questions:
1. Are you able to choose the Tel. no? Does it start with 6 ?
2. Free installation by Starhub or can choose to self-install?
3. If installed by Starhub, how long did they took to process your request & actually do the installation?
4. Was it activated immediately for use once installed?

Thanks.

1. Yes you can choose your number but not those golden numbers. All numbers will start with 6.

2. It is up to you. They do provide free installation if you sign up now (u must be MOL user). Anyway, I wanted them to send the IAD to my place not due to the free installation coz no need to go and collect myself since it is free delivery. Anyway, I also will not let them touch my messy wirings. The tech stood one side and watched me install the thing...heheheh

3. IAD is already activated when it is delivered. Just plug in, wait for a minute or so for it to configure and it is ready to use.

:)

[lobo76]

Hi, my concern with IAD/VeCM is more on replacing the singtel line totally. Curently, there is network of cables IN the wall, so to add a phone to, say, RoomA, we just need a phone to plug into the wall socket.

I think it is possible to connect and integrate Vecm/IAD into the singtel network of cables in the house. Anyone can spoonfeed me the instructions or recommend a contractor to do so? Are flats in Sengkang (relatively new flats) able to do this?

[Lucky123]

Hi, my concern with IAD/VeCM is more on replacing the singtel line totally. Curently, there is network of cables IN the wall, so to add a phone to, say, RoomA, we just need a phone to plug into the wall socket.

I think it is possible to connect and integrate Vecm/IAD into the singtel network of cables in the house. Anyone can spoonfeed me the instructions or recommend a contractor to do so? Are flats in Sengkang (relatively new flats) able to do this?

From Starhub FAQ :
Can I re-use my existing wiring for extension points for Digital Voice Home?
While we would like to assist our customers to cut down on costs whenever possible, the feasibility of re-using existing wiring is dependent on several factors like accessibility, age, condition and compatibility of the wiring and ownership of the wiring. Upon request, StarHub can recommend reliable wiring contractors who can do the job at reasonable rates (customers are to contact the contractors directly).

The contractors can perform a site survey, assess the extent the existing wiring and extension points can be re-used, perform the wiring works to connect to our Digital Voice Home service.

The recommended charges payable to the contractors are as follows:

* Site survey charge : $31.50 (w/GST; payable whether the existing wiring can or cannot be re-used)
* Commissioning charge for telephone point : $5.25 per telephone point (w/GST)
* Commissioning charge for data point : $10.50 per data point (w/GST)
* All prices are inclusive of GST

Notes:

* The above rates may be revised by the contractors from time to time.
* StarHub's role is solely that of providing the contractors' contact information to customers.
* Customers are to liaise with and pay the charges directly to the wiring contractors.
* It may not be possible to re-use the existing wiring in instances whereby the wiring is concealed or otherwise inaccessible.
* The contractors may need owners to sign an authorization letter to allow them to perform the wiring works.
* Customers are advised to consult your vendor first in the event that the internal wiring is connected to a home security system.


Just try it yourself and if the quality drops real bad over your extended lines, just go get a DECT phone will do, Don't waste $$ asking them to survey for you.
:)

[berlo84]

http://img269.imageshack.us/img269/9393/vecm0pl.jpg

http://img232.imageshack.us/img232/5224/vecm2rc.jpg

[Lucky123]

Ok guys, got it setup in Shanghai already. Voice quality is superb! :) Can't detect any difference from land lines. Found the best way to connect this baby to the network. Since it is a router by itself, it will be weird to connect it between the modem and your router. But if you don't do that, you will not enjoy its QoS function if you connect it as another client to your existing router.

Since the IAD is a simple router device, it does not support many functions eg. Upnp, VPN. As such it can hinder traffic flow between your PC and the modem. Having 2 firewalls/NAT device will make things complicated. At the same time you also want to use the QoS function to ensure good VOIP traffic. To enjoy both, install the unit between the modem and your router. As the IAD will assign a local IP for your router, configure your router as the DMZ host in the IAD. This way, your IAD still able to operate its QoS function and the rest of traffic flow /firewalls service will be handled by your router. Tested and works like a charm....:)

There is only one issue here I can't solve. It is for those running servers behind the router. If your ISP provides dynamic ip address and you require to use Dydns to update your current IP through the router, your router will update with a local IP instead as it is assigned by the IAD. Has anyone got a solution to this ?

[zzxxzzxx]

any idea whats the diff with this new VeCM & the older SBV4200(i)

[Lucky123]

Great.........my last few posts all gone and my avatar is artifact-ed!!!! :s27:

[trigoz]

So are ours too! Just re-update the URL of u r Avatar. Its back to normal... There is some prob @ HWZ Server... :s7:

[DOMHO7]

Went to starhub today to apply for digital voice they gave the 5120 model :D

[shikai82]

Hi guys..
Just to update, i'm currently in australia, brisbane using the digital voice travel.
And tried on both 1500/256 and 256/64 adsl..
both works great without any lag and feels just like calling back in singapore.
Setup was easy, just plug into router modem and didn't even set DMZ and it works.

[ykeen]

Hi, any of you experienced any issues like being disconnected after talking for 14-15mins+ ??

I seem to be encountering this, each time past the 15min duration... using DV Travel overseas calling Singapore number...

[Lucky123]

Hi, any of you experienced any issues like being disconnected after talking for 14-15mins+ ??

I seem to be encountering this, each time past the 15min duration... using DV Travel overseas calling Singapore number...

Have not encountered before. Tried once talking for more than 30 mins but with no disconnection. Hows your connection like ? Behind/before router ?

[zhifan1]

Anyone has tried before plugging the digital voice travel into ADSL modem cum router, and using singnet ADSL 1500? what are the configurations or settings that must be done? Anyone care to enlighten?

[zhiming1]

go see the booklet that comes with the IAD

[tspFAT]

Hi guys..
Just to update, i'm currently in australia, brisbane using the digital voice travel.
And tried on both 1500/256 and 256/64 adsl..
both works great without any lag and feels just like calling back in singapore.
Setup was easy, just plug into router modem and didn't even set DMZ and it works.

i'm currently thinking of getting this digital voice thing for my place in Australia, so that my parents can call me.

but i'm still rather confused about the whole thing. currently i'm on SingNet 10Mbps, and my Australia place is also using ADSL. so what would I need to do to get digital voice. and are there really no charges when calling from SG to AU and vice versa?

thanks

[zzxxzzxx]

you can get DV by:
1) apply to MOL, so you get free DV
2) apply DV with a monthly charge.

DV is basically using internet bandwidth (VoIP) to make calls. so it needs a broadband connection to be stable (256k works, as someone posted)

its totally free to use this IAD on an oversea broadband connection to call Singapore.

[ryuworks]

so is buying the cable modem better or the IAD better? I am on MOL 6500. And whats the difference between the Travel and the Home plans? If i choose Travel means I cannot use the service in Singapore? And are there any discounts for buying the IAD with Starhub Rewards?

[zzxxzzxx]

if you already have SB5100 or better modem that supports the ultimate plan, then getting the IAD will be a better choice (also if you plan to use it overseas more often)
if you are using it mainly at home, you can get the VeCM and sell off your old modem. (or if you use a really one model)

both IAD/VeCM can be used in SG for DV.

there's a special price for SH user to buy the stuff, also u can redeem partially or fully with reward points.

Travel = IAD
Home = VeCM
same thing, only diff i notice is the value bundle Add-on (caller-id/call waiting/etc) for both plans.

[Lucky123]

Take note of these main differences between the IAD and VeCM :

1) IAD will share your broadband bandwidth meaning it is bandwidth dependant whereas VeCM is operating on dedicated traffic

2) IAD can be used anywhere with braodband but VeCM cannot

3) IAD is a router and VeCM is a modem

[ryuworks]

sounds like the VeCM is a better idea! Thanks all!

[mamboberg]

1 QUESTION HERE .. BESIDES THE ABOVE MENTIONED VECM .. DOES OTHER BRANDS OF MODEM WORKS AS WELL? IM TINKING ABT BUFFALO MODEM

[fbap9467]

Need some help. My digital voice setup was OK when I tested in my Singapore home about 1 week ago. I am now in Hong Kong and cannot set up my digital voice at home in HK (and I didn't bring the IAD booklet ... sop, thought it will work equally well). It didn't. Can call, no ring tone, the other party can ring but no voice when pick up. Bring to school 2day, works perfectly OK. My home config is on i-cable network (a HK cable TV provider), using SB4222 modem and Motorola DI-601 router. (config the IAD as a client, not in between modem and router. That config is worst, no sound at all). Now have to stay in school to make free call. Any idea what to try tweaking? Maybe not a very good idea to use it as traveling phone, may not work depending on network setup. :-(

[Lucky123]

Need some help. My digital voice setup was OK when I tested in my Singapore home about 1 week ago. I am now in Hong Kong and cannot set up my digital voice at home in HK (and I didn't bring the IAD booklet ... sop, thought it will work equally well). It didn't. Can call, no ring tone, the other party can ring but no voice when pick up. Bring to school 2day, works perfectly OK. My home config is on i-cable network (a HK cable TV provider), using SB4222 modem and Motorola DI-601 router. (config the IAD as a client, not in between modem and router. That config is worst, no sound at all). Now have to stay in school to make free call. Any idea what to try tweaking? Maybe not a very good idea to use it as traveling phone, may not work depending on network setup. :-(


It is advisable to connect between the modem and router. But remember to power cycle all the devices after connection. I have encountered some of your problems before but those are due to connecting to my router as client and somehow port forwarding did not work smoothly. So far I do not encounter any problem if I connect the IAD between router and modem and let it work as a router. Currently perfectly no problem at all in Shanghai. :)

[fbap9467]

It is advisable to connect between the modem and router. But remember to power cycle all the devices after connection. I have encountered some of your problems before but those are due to connecting to my router as client and somehow port forwarding did not work smoothly. So far I do not encounter any problem if I connect the IAD between router and modem and let it work as a router. Currently perfectly no problem at all in Shanghai. :)

Many thanks! I think my problem may be not power cycling the devices. Let me try out tonite and report back if that clears the problem. How do you do port forwarding? (Sorry I am not very well verse in networking). I go to 192.168.100.1 (it reads Motorola Terminal Adapter) and go to Advanced Config. It says:

NOTE -- Ports 5060 and 16384 thru 16395 are currently assigned to the voice functions of the Motorola Terminal Adapter. Defining any of these ports as virtual servers may disrupt your voice service.

So I think the box already had it done? Not sure if that's correct. 谢谢侬！

[brian81]

Hi Guys,

Like to ask for advice. I have just bought the motorola VECM and activated my digital voice service yesterday. However, there is a funny problem. After i end each call, my philips cordless phone will automatically ring back for abt 3 sec then stop. Anybody faced this problem before?

Thanks!! :s22:

[Lucky123]

Hi Guys,

Like to ask for advice. I have just bought the motorola VECM and activated my digital voice service yesterday. However, there is a funny problem. After i end each call, my philips cordless phone will automatically ring back for abt 3 sec then stop. Anybody faced this problem before?

Thanks!! :s22:

Never encounter such problem. Maybe you can try using another phone to try it out. :)

[fbap9467]

Many thanks! I think my problem may be not power cycling the devices. Let me try out tonite and report back if that clears the problem. How do you do port forwarding? (Sorry I am not very well verse in networking). I go to 192.168.100.1 (it reads Motorola Terminal Adapter) and go to Advanced Config. It says:

NOTE -- Ports 5060 and 16384 thru 16395 are currently assigned to the voice functions of the Motorola Terminal Adapter. Defining any of these ports as virtual servers may disrupt your voice service.

So I think the box already had it done? Not sure if that's correct. 谢谢侬！

Problem solved. It is most likely becuase I didn't re-power up everything after setup. :s13:

[fourseasons2000]

We subscribed to digital voice travel last month as we thot it could be a great saving for us as my husband makes frequent calls back home when he is overseas. We received our 1st bill this week & was very SHOCKED to find a charge of $2.99 for an 8mins call made to India. We have no one that we know of in India & we definitely did not make any IDD calls to India. We have lodged a complaint to Starhub as we are 100% sure it is a wrong billing. They need 5 days to check before they revert to us.

Just wonder if anyone here has the same experience ?

[ghost25]

OK, I'm a bit confused. Here's the scenrio. We have Maxonline at home and a normal fixed line with Singtel. I want to subscribe to Digital Voice Travel Services. Do I need to port my fixed line service from Singtel to Starhub? From what I understand, it's like a VOIP service so I'll just get a new number from Starhub and calls made are routed from Internet -> Cable Modem -> IAD -> Telephone. Therefore, I don't think my fixed line gets touched at all right? Of course, if I want to take advantage of the free calls within the Digital Voice services, it may be better to convert the Singtel fixed line to Starhub as well right?

[zzxxzzxx]

DV will assign you a local number, or you can port your existing ST homeline.
Internet -> Cable Modem -> IAD -> Telephone
Correct.
The VeCM (not IAD) can support 2 numbers. So if you like to keep your number with DV when using IAD, you'll need to get their value pack.
http://www.starhub.com/voice/digitalvoice/index.html
* FREE Digital Voice Home or Digital Voice Travel
* FREE ^ Number Retention (w/GST) per month – limited period only!
* FREE Value Bundle or Value Pack for 3 months
* Special price of $115.50 (w/GST) for voice-enabled cable modem or $93.45 (w/GST)
for integrated access device
seems like they are giving Free Number Retention

[ad359b]

Hi Guys,

Like to ask for advice. I have just bought the motorola VECM and activated my digital voice service yesterday. However, there is a funny problem. After i end each call, my philips cordless phone will automatically ring back for abt 3 sec then stop. Anybody faced this problem before?

Thanks!! :s22:

ya, i faced this problem also. starhub had even changed few new modem and thier staff came to my house many times but still cannot sovle it. according to their staff, when we end the call(philips dect phone), the moden treat it as a dial tone and sent the dial tone to dect phone (auto redial) and the dect phone auto ring back for about few rings and stopped.

[brian81]

ya, i faced this problem also. starhub had even changed few new modem and thier staff came to my house many times but still cannot sovle it. according to their staff, when we end the call(philips dect phone), the moden treat it as a dial tone and sent the dial tone to dect phone (auto redial) and the dect phone auto ring back for about few rings and stopped.

Finally.. I thought I'm the only one facing this problem.. Haha.. Are you also using Philips Dect Phone? If yes, I guess we can zoom into the source of the problem-PROBLEM LIES WITH PHILIPS DECT PHONE!!! Haha...

Anyone using digital line with dect phone and NOT facing this problem? Can share your brand and model of your dect phone? The 'auto ring back' is driving me crazy le... :(

[ad359b]

Finally.. I thought I'm the only one facing this problem.. Haha.. Are you also using Philips Dect Phone? If yes, I guess we can zoom into the source of the problem-PROBLEM LIES WITH PHILIPS DECT PHONE!!! Haha...

Anyone using digital line with dect phone and NOT facing this problem? Can share your brand and model of your dect phone? The 'auto ring back' is driving me crazy le... :(

using philips dect 221. before i upgrade to this black modem, i am using the white voice modem (sb 4200), no issue of 'auto ring back'.

i am using cord & cordless phones, when i answer call using my cord phone, the cordless will continues ringing till it stop. i tried the dect phone on singtel phone line, no problems at all.

[atlantis2267]

I am using Philips 321 (PSTN/SKYPE DECT) with SBV4200i and did not have any problem. But I have only tested a few times.

[atlantis2267]

I've been using a Panasonic DECT phone and Digital Voice for more than a year now.

The only problem I have issue over during this period is I get intermittent 'disturbance' during a call that lasts for 10-20 seconds. During this disturbance, my voice sounds 'robotic' to the other party. This problem may or not happen in a call but I have been consistently getting it when I call Australia and HK.

It is worthwhile to point out that most of my calls are :

home DECT --> DV (voip) --> my company office (and then call transfer to via voip) --> overseas office

It may take some time to determine sources of the problem but I am hoping to see if anyone else has such issues over 'robotic' voice.

[tan_b_t]

Used old Kala model before no issue. Not too long ago changed to Zenia 200, also no such problem.

[brian81]

I'm using Philips 221, the 2 handsets one.. I guess the problem lies with this model as ad359b is also using the same model.. Time to switch phone... But I still have very little confidence with Philips Dect phone. I'm afraid the same problem will hapen if I buy another model of Philips Dect...

[berlo84]

just change the new VeCM (black)... somehow it affects the ringing for all my phones... it doesn't sound like before....

[Java_Guru]

Yah..confirmed my panasonic DECT is ok with DV. works like a charm.

[Evolver]

just change the new VeCM (black)... somehow it affects the ringing for all my phones... it doesn't sound like before....

What do you mean?
Were you previously using the SBV4200? Why you suddenly change the modem?

[berlo84]

What do you mean?
Were you previously using the SBV4200? Why you suddenly change the modem?
SH changed the modem for me... hehe...

[sveeramani]

hi, anyone can help provide advice/answer for the question below.
is it possible to divert/forward/transfer the call to PSTN from the starhub dv travel(IAD)motorola vt1005. if so, how. thanks in advance. :s12:

[Lucky123]

hi, anyone can help provide advice/answer for the question below.
is it possible to divert/forward/transfer the call to PSTN from the starhub dv travel(IAD)motorola vt1005. if so, how. thanks in advance. :s12:

Yes you can by signing up the call divert service which is a value pack bundle at $4.73 per month. You can use any fixed line or mobile phone to carry out the call divert service.

[sveeramani]

while we are in overseas, is it possible to divert/forward/transfer the call to local PSTN from the starhub dv travel(IAD)motorola vt1005 (not back to singapore, but the country itself where we visit). e.g if we stay in a hotel in KL , can the call be transfered to KL local PSTN. if so, how. thanks in advance. :s12:

[leongkaiyan]

i tested the travel VoIP thingys sometime ago.. the motorola one not so gd..sometimes unclear.. sh oso used a linksys one..i think now they usin it for coporate cos tt one better.. but while overseas.. the hotel networks oso not gd..so sometimes oso not clear...

[trigoz]

while we are in overseas, is it possible to divert/forward/transfer the call to local PSTN from the starhub dv travel(IAD)motorola vt1005 (not back to singapore, but the country itself where we visit). e.g if we stay in a hotel in KL , can the call be transfered to KL local PSTN. if so, how. thanks in advance. :s12:

Well you should take note that Digital Voice be it HOME or TRAVEL FREE calls applies to local calls only meaning to singapore lines (Both Land Line / Mobile). Suppose you wanna forward the in-coming call to KL Hotel, yes its possible but you need pay the existing IDD charges (018 or 008 charges).

[krazyman]

while we are in overseas, is it possible to divert/forward/transfer the call to local PSTN from the starhub dv travel(IAD)motorola vt1005 (not back to singapore, but the country itself where we visit). e.g if we stay in a hotel in KL , can the call be transfered to KL local PSTN. if so, how. thanks in advance. :s12:

May I know why you want to dirvert the call when you are already oversea?

The IAD can be connected to any internet access anywhere in the world and it will work as though the device is in SG as it will be connecting by to SH gateway. In short, you are making or receiving local calls regardless where the IAD is. So why need to divert?

Take note that may have to forward ports if connected by hehind router/firewall to make outgoing calls.

[ykeen]

while we are in overseas, is it possible to divert/forward/transfer the call to local PSTN from the starhub dv travel(IAD)motorola vt1005 (not back to singapore, but the country itself where we visit). e.g if we stay in a hotel in KL , can the call be transfered to KL local PSTN. if so, how. thanks in advance. :s12:

Possible, if using some kind of FXS-to-FXO converter such as FX-200 (http://www.sipcpe.com/fx200.html) or this (http://www.pcphoneline.com/pcphoneline/fxsfxo.htm).

Basically it does it this way:

Internet------IAD (or any SIP ATA)-----FXS-FX0 converter------PSTN phone line

So you can route calls from VoIP to the PSTN, or vice versa.

I've not tried this but basically thats how these devices work anyway.

Another way is to setup an Asterisk box, in addition with 2 FXO cards(PCI card) then you can also route calls from the IP side to PSTN and vice versa, and as Asterisk is a full fledged IP based PBX it is more robust and flexible to customise provided u have an old PC lying around for this purpose and gotta learn how to set it up.

For Asterisk based, it would look like this

Internet--->IAD (or any SIP ATA)--->

FX0 #1 ---> | Asterisk Application running on Linux | ---> FXO #2

---> PSTN phone line

Depending on your purpose and what you intend to achieve... probably if you want everything to run out of box and in the shortest time, probably getting the FXS-FXO converter device is easier than the Asterisk route and you can configure it without much hassle...

PS: You may have to verify with the vendor if the device such as FX-200 will work with the Motorola IAD, as it is mentioned "Compatible with Cisco, Grandstream and Sipura VoIP adaptors only." and there is a 5V and 12V model available. Just went thru the manual (http://broadband.motorola.com/consumers/products/vt1000/downloads/VT1000_Data_Sheet.pdf)for VT1005S and the power supply is 12V, so likely the 12V model can work with the IAD. But you can verify this again.

HTH !

[ykeen]

May I know why you want to dirvert the call when you are already oversea?

The IAD can be connected to any internet access anywhere in the world and it will work as though the device is in SG as it will be connecting by to SH gateway. In short, you are making or receiving local calls regardless where the IAD is. So why need to divert?

Take note that may have to forward ports if connected by hehind router/firewall to make outgoing calls.

Likely reasons could be either he wants to divert to another PSTN number, or a higher possibility is to divert to a mobile phone.

In addition to the FXS-FXO converter, if the reason is really for diverting to a mobile line, or for a mobile line to access the IAD and make VoIP calls, there is another device.

FX300 GSM CALL DIRECTOR (http://www.sipcpe.com/fx300GSM.html)

Name sounds impressive, basically it is a VoIP-GSM gateway

The FX-300 has a built-in cell modem (GSM tri-band) and accepts standard SIM cards from GSM service providers worldwide. You will need to purchase an additional SIM card from your GSM service provider and install it in the FX-300. The FX-300 then effectively becomes an additional member of your cell group or network and with most GSM service providers (Cingular, AT&T, T-Mobile, etc.) all your cell phone calls to any other cell phones in the same group/network are free. For example Cingular to Cingular cell phone calls are all free regardless of time of day. So in most cases the only charges you will incur by adding the FX-300 to your cell group will be the monthly charge for the new SIM card/number, which in most cases is less than $10/mo.

http://www.sipcpe.com/images/fx-300GSM/Connections.jpg

This would be useful in countries where the Mobile provider provides cheap or "Free" intra-network calls(which is rare in Singapore), such as 1st 10mins free call to another subscriber on the same mobile provider (Three/Optus/Vodafone,etc) in Australia. Effectively if you get another sim card and divert to another number under the same network, you can get cheap or free calls diverting to another GSM phone.

Not sure about Malaysia's mobile provider rates, if there are no such free intra-network calling, probably this device is of not much use... In addition this gateway is not cheap, retails at US$350... :D

So really depends on your requirement... might be just more cost effective to use the FXS-FXO converter anyways.

[berlo84]

Today morning... while i tried to called the telephone starting with 800... i was not able to call out... always get busy tone... but both mobile phone and singtel ficed line able to.. so after which, i called the tech support on 1633 to report this problem... and after 12 noon...someone from SH called me back regarding this problem and they told me it is solved. And later when i back home, i tried to call the 800 number again with my 2 DV lines... all able to connect then....

I think as a DV customer, we need to constantly feedback to SH regarding tech issue so that they will improve their service.

PS: the 800 number is the tech support from SanDisk: 8008523607, they said they have done something to the back end so now able to connect without issue... :)

[Evolver]

.....
SanDisk: 8008523607

Which country does this no. belong to?

[berlo84]

Which country does this no. belong to?
local number...but it will connect to Sandisk support centre somewhere in the world....

[scratje]

Thinking to buy that phone of Philips DECT too but saw at courts in Tampines a warning that DECT phones are not compatible with StarHub digital voice. Anyone experience with it or it's depending on which internet cablemodem using? And if I have the wrong one, can I change the cable modem at StarHub for free? Get next week a new key of our new HDB and thinking to take this connection with us or opening a new one...

[brian81]

Dun get the philips phone.. I'm now stuck with philips phone and starhub line... Tonnes of problem... Read past threads for the problems... :(

[berlo84]

Thinking to buy that phone of Philips DECT too but saw at courts in Tampines a warning that DECT phones are not compatible with StarHub digital voice. Anyone experience with it or it's depending on which internet cablemodem using? And if I have the wrong one, can I change the cable modem at StarHub for free? Get next week a new key of our new HDB and thinking to take this connection with us or opening a new one...
get panasonic for trouble free....

[scratje]

get panasonic for trouble free....So the problem with DECT phones is only with Philips and not brands like Panasonic?
Then I gonna find a good bargain lah....

[Evolver]

So the problem with DECT phones is only with Philips and not brands like Panasonic?
Then I gonna find a good bargain lah....

I'm using 3 panasonic DECT phones with digital voice.
all problem-free. :s7:

[gunalkanna]

Possible, if using some kind of FXS-to-FXO converter such as FX-200 (http://www.sipcpe.com/fx200.html) or this (http://www.pcphoneline.com/pcphoneline/fxsfxo.htm).

Basically it does it this way:

Internet------IAD (or any SIP ATA)-----FXS-FX0 converter------PSTN phone line

So you can route calls from VoIP to the PSTN, or vice versa.

I've not tried this but basically thats how these devices work anyway.

Another way is to setup an Asterisk box, in addition with 2 FXO cards(PCI card) then you can also route calls from the IP side to PSTN and vice versa, and as Asterisk is a full fledged IP based PBX it is more robust and flexible to customise provided u have an old PC lying around for this purpose and gotta learn how to set it up.

For Asterisk based, it would look like this

Internet--->IAD (or any SIP ATA)--->

FX0 #1 ---> | Asterisk Application running on Linux | ---> FXO #2

---> PSTN phone line

Depending on your purpose and what you intend to achieve... probably if you want everything to run out of box and in the shortest time, probably getting the FXS-FXO converter device is easier than the Asterisk route and you can configure it without much hassle...

PS: You may have to verify with the vendor if the device such as FX-200 will work with the Motorola IAD, as it is mentioned "Compatible with Cisco, Grandstream and Sipura VoIP adaptors only." and there is a 5V and 12V model available. Just went thru the manual (http://broadband.motorola.com/consumers/products/vt1000/downloads/VT1000_Data_Sheet.pdf)for VT1005S and the power supply is 12V, so likely the 12V model can work with the IAD. But you can verify this again.

HTH !
Hi,

I've been looking for exactly the same thing. Do you know any place where I can purchace a FX-200 in Singapore ? I know Asterix is an option, but that requires a PC setup.

The reason I'm trying to do this is, I have my IAD setup in India ( parents place ) and they call me anytime in SG on my moile & vice-versa. But, when I want to call my other friends in India, I would like my call transfered to my friends number using the PSTN line at home.

I'm am able 2 do this now manually using 2-line phone using 3-way conf, but this would be cool.

[daniellyt]

can tell me which Panasonic DECT phone model u using which has no problem with digital voice

[Evolver]

can tell me which Panasonic DECT phone model u using which has no problem with digital voice

I'm using KX-TCD210 and KX-TCD202

[andrehabib]

Silly Question:

I have a Digital Voice here @ singapore with 63xx xxxx number from starhub. If I want to make a connection in Australia.

1. What should I do to set up my phone / digital phone in Australia?
2. Do I have to buy the IAD box from starhub? if I don't have, where can I buy it? does it has to be motorola?
3. Do I have to tell starhub that I have an IAD box?
4. If i manage to set up the network, the IAD box, what will be the phone number for that IAD box? where is that number can be retrieve from?
5. From Australia, using IAD, Can I call to other number in Singapore? or I can only call to the DV number that I have in Singapore.

Could anyone help me to answer my question

Thanks!!! really appriciate

[ykeen]

1) Plug IAD into your broadband router in Australia and start using. (Very simple, virtually no configuration required as the servers will actually provision the device, can also refer to the manual given to you)
2) Yes, only Starhub approved IAD, currently only the Motorola one. Can buy from starhub only.
3) Refer to 2), you can't use any other SIP ATA like Sipura/Linksys or even Grandstream/SNOM.
4) Starhub will assign you a Singapore local phone number for that device.
5) You can call any phone number in Singapore, and anyone in Singapore can call you at that number, as though you are physically in Singapore, no matter where you are (anywhere in the world with a broadband connection).

All your questions can be answered here:
http://www.starhub.com/custserv/voice/digitalvoice/dvtravel/setup_1.html
http://www.starhub.com/voice/digitalvoice/digivoice_travel_faq.html


Any further doubts you can call Starhub at 1633 and ask to your heart's content, and you can get immediate answer and accurately from the provider.

[MaiTuLiao]

I understand Starhub Website indicated it only support VT 1005S IAD but is anyone here considering or has anyone used the VT 2500 that supports the 802.11b/g standards for wireless connectivity?

Reason i ask being that i don't want the IAD to be installed within the area of my router/modem with fixed RJ cable which restricts the phone install location.

[MaiTuLiao]

Or does anyone know will VT 2500 work here on Starhub DV service?

[ykeen]

Hi,

I've been looking for exactly the same thing. Do you know any place where I can purchace a FX-200 in Singapore ? I know Asterix is an option, but that requires a PC setup.

The reason I'm trying to do this is, I have my IAD setup in India ( parents place ) and they call me anytime in SG on my moile & vice-versa. But, when I want to call my other friends in India, I would like my call transfered to my friends number using the PSTN line at home.

I'm am able 2 do this now manually using 2-line phone using 3-way conf, but this would be cool.

Hi, guess I missed this post.

Not sure where in Singapore you can buy this FX-200, although you can order it online i suppose.

Another option is to simply buy Sipura/Linksys SPA3000 which has 1 FXO port as well, so it can fulfill the requirement to bridge SIP and PSTN.

I have an Asterisk box (with only 1 zaptel FXO), although it's quite old version, going to upgrade to the latest version of trixbox soon, if i can find time.

[MoeyKM]

Dear ALL,

I am currently in HK, have a Netvigator BB and is working with a Router. But when I connect my IAD to the Router, the IAD keeps blinking 3 times and I cannot make any SG phone calls.

The IAD is config with Dynamic IP. I had called StarHUD hotline 3 times and they could not help... they aske me to config with IP 192.168.102.1 to key in my Netvigator UserID and Password, which I did, but still NO GO...

Appreciate anyone who can advice.

Many Thanks in Advance,
Moey

[zhiming1]

Is digital voice down?

My IAD have dial tone, but i cant make outgoing call.Can receive incoming call, but cannot hear the other party voice.

Starhub problem or my network problem?

[andrehabib]

I'm currently located in Australia. Using ADSL as the connection.
I'm bringing my Digital Voice Travel, when I first connected the device. It blinks and stay green. When I connect the phone, I can hear the dial tone, but I am unable to hear the other party voice? (*this mean, the call went through and the other party can hear my voice, but I can't hear them?)

I'm using ADSL DLINK 302G here, can anyone advice me how to use / configure that device? is there anything that I have configure / update?

Oh and I also use it directly to the ADSL modem, I don't have router? do I neeed router to fwd the port?

I believe there are alot of singaporean in Australia that is using this kind of technolgy, can you guys please advice me how? Thanks

[trigoz]

Hi,

I've been looking for exactly the same thing. Do you know any place where I can purchace a FX-200 in Singapore ? I know Asterix is an option, but that requires a PC setup.

The reason I'm trying to do this is, I have my IAD setup in India ( parents place ) and they call me anytime in SG on my moile & vice-versa. But, when I want to call my other friends in India, I would like my call transfered to my friends number using the PSTN line at home.

I'm am able 2 do this now manually using 2-line phone using 3-way conf, but this would be cool.

Hi!

Can you advise on how did you went about doing the 2-line phone setting back in India. I am looking for more of setting the similar options too.

Any other options are wlcome too.


Thks in advance! :)

[zeusinsg]

Hi, came up with this idea.
Is there any way to use my mobile to communicate with my DV stationed at home to make local free outgoing calls with my mobile?

EG: Using my mobile to sms/email a msg containing a number to dial to my com at home connected with DV. The com with use the softphone and dial me first then make a conference call with the number I emailed to the com.


EG: My WIFI enabled Mobile(send sms/email='98765432')-->DV(com)--> conference 1)call My Mobile 2)call 98765432.

Also: Diverting all incoming DV calls to my mobile.

Note: if sending sms to the com, sms server needs to be installed, if email then a simple software can be scripted to perform the call acting together with a softphone.

Question: can DV handle conferencing?

[cyuh7980]

Is digital voice down?

My IAD have dial tone, but i cant make outgoing call.Can receive incoming call, but cannot hear the other party voice.

Starhub problem or my network problem?



i also facing the some problem recently when i set my IAD behind my router. But if i set the IAD between modem n router. my Digital Voice work prefectly. but my Maxonline unstable or n keep on DC after 10-15mins.

anyone facing the same problem?

[trigoz]

Hi, came up with this idea.
Is there any way to use my mobile to communicate with my DV stationed at home to make local free outgoing calls with my mobile?

EG: Using my mobile to sms/email a msg containing a number to dial to my com at home connected with DV. The com with use the softphone and dial me first then make a conference call with the number I emailed to the com.


EG: My WIFI enabled Mobile(send sms/email='98765432')-->DV(com)--> conference 1)call My Mobile 2)call 98765432.

Also: Diverting all incoming DV calls to my mobile.

Note: if sending sms to the com, sms server needs to be installed, if email then a simple software can be scripted to perform the call acting together with a softphone.

Question: can DV handle conferencing?

As for call forwarding, yup it can be done bu u need to use Value Pack Service from StarHub! I am currently using it nad yes its pretty cool indeed! need to pay 4bucks plus per month though!

As for all your other Qns, may Geeks like Sam Goh need to provide his inputs! :)

[naturally]

hi ppl i looked thru all the posts, i noticed no one (with a DV enabled MOL service) has tried:

1. cancelling singtel fixed line service.
2. connecting his DV line into the existing wall socket (previously singtel but now no more since cancelled)
3. and volia all the sockets in the whole house is DV enabled!!

am i right on this? i need verification on this. i got a fren who is using this method for his home. i have not heard of any other case.

please respond with any constructive comments.

reasons y it would work:
1. the phone jacks are actually normal telephones lines that run thru the house.
2. the phone lines are in a parallel circuit so it will work even if theres no more singtel fixed line.
3. thinking about wat was said earlier, it means the wall jacks are just normal extensions for any other telephone...

reason y it wont work:
1. singtel actually runs the parallel telephone lines coinciding at one pt such that when you cancel their fixed line service, they actually maim your telephone lines, rendering them disconnected.
2. my logic above is not logical at all...

thanks!
if this method work, we all know wat to do... maybe i even get into jail for this post...

[zzxxzzxx]

it will work, but i heard that you have to physically disconnect the main line that is linked to the outer part of the house.
something about its power/current damaging your phones/modem.

but another friend just plugs it in and working fine. plugs the DV modem to any ports of your old telephone system and all ports will work.

[trigoz]

Yes its possible and this topic has been discussed earlier this year.

In fact some of the guys in HWZ had apparently managed to hook up the Digital Voice into the existing ST cabling line.

Need to search for it!

[brian81]

it will work, but i heard that you have to physically disconnect the main line that is linked to the outer part of the house.
something about its power/current damaging your phones/modem.

but another friend just plugs it in and working fine. plugs the DV modem to any ports of your old telephone system and all ports will work.
So juz to confirm.. muz we disconnect the main line outside the house? Or can we juz plug it in?

[krazyman]

So juz to confirm.. muz we disconnect the main line outside the house? Or can we juz plug it in?

It will work but you're taking a bit of a risk.

When line is unsubscribed, you won't have dial tone and it shouldn't ring. So it shouldn't cause any problem. However, as your wires are still terminated at the singtel IDF (aka junction box), you never know what may happen if a technician doing test make a mistake and connect the wrong wires. Incoming ringer is 50V AC.

[brian81]

Like to ask digital line users.. Do u experience problems with the line lately? My line will be distorded after abt 10min of conversation. However, the other party can hear me loud and clear.. Only I'm not able to hear them. Damm sickening.. When the distortion happens, I'll have to hang up and call them again.. then after 10min same problem happens.

Called Starhub and complained, then they called back and comfirmed that its their line problem.

Anyone experience this before?

[Evolver]

Like to ask digital line users.. Do u experience problems with the line lately? My line will be distorded after abt 10min of conversation. However, the other party can hear me loud and clear.. Only I'm not able to hear them. Damm sickening.. When the distortion happens, I'll have to hang up and call them again.. then after 10min same problem happens.

Called Starhub and complained, then they called back and comfirmed that its their line problem.

Anyone experience this before?

Been using DV for more than half a year.
Haven't encounter such an issue before.

[zzxxzzxx]

nope, no such problem.

only problem i face is connecting to 3 phones, and my cordless phone gets distortion. if i unplug my fax/phone, its ok.

its a very old cordless phone anyway, so i think thats the prob.

[lanman]

Been using DV for more than half a year.
Haven't encounter such an issue before.


yes i have this problem before , it is because of the modem not compatible with the network , model number sb 5120I

come compliant more !!! i damn du lan liao !!! @+!#$+_#$)+

[gunalkanna]

My DV has not been working since the last week of June. It was connected in India and there has been no changes to the network. It is pretty straight forward anyway, just connected directly to the ADSL modem. It was working perfectly ( except for the disconect always after 15mins ) and now ever since SH announced the System Upgrade , it has stopped working. Anyone else experiencing issues after Jun 24 ?

[brian81]

yes i have this problem before , it is because of the modem not compatible with the network , model number sb 5120I

come compliant more !!! i damn du lan liao !!! @+!#$+_#$)+
U mean u also faced distruption during the phone calls? Do u also faced the 'auto call back' problem after u end each call? My phone will ring for abt 3 sec then stop after i end each call... Sick.. Hate this Digital voice.. Super Lots of problems..

SB5120I is not compatible with Digital Line ah?

[bigfoot]

Like to ask digital line users.. Do u experience problems with the line lately? My line will be distorded after abt 10min of conversation. However, the other party can hear me loud and clear.. Only I'm not able to hear them. Damm sickening.. When the distortion happens, I'll have to hang up and call them again.. then after 10min same problem happens.

Called Starhub and complained, then they called back and comfirmed that its their line problem.

Anyone experience this before?
yes, i am faced with this problem... the other party can hear my voice but i cant hear them... very sickening indeed... i jus started using DV recently... is this a temp or a permanent problem?

[berlo84]

yes, i am faced with this problem... the other party can hear my voice but i cant hear them... very sickening indeed... i jus started using DV recently... is this a temp or a permanent problem?
i have this problem too...

they r trying to solve this....

[bigfoot]

i have this problem too...

they r trying to solve this....
when will we know when it will be solved... today same problem again... have problem sending fax also... sigh... too late to regret as i already invested so much money in this DV...

[Evolver]

yes i have this problem before , it is because of the modem not compatible with the network , model number sb 5120I

come compliant more !!! i damn du lan liao !!! @+!#$+_#$)+

I'm using the SBV4200.
Could it be the modem?

[berlo84]

when will we know when it will be solved... today same problem again... have problem sending fax also... sigh... too late to regret as i already invested so much money in this DV...
it is island wide technical problem...

they are still trying to solve it....

they admit it is their server problem.

[trigoz]

Yup! I remember there will be some system upgrade or something! A circular was also sent to me the last time abt this!

Hope the system stabilise after the system upgrade!

[berlo84]

Yup! I remember there will be some system upgrade or something! A circular was also sent to me the last time abt this!

Hope the system stabilise after the system upgrade!
SH CSO just called me just now and they said they just did a island-wide upgrade this morning.

pls restart ur DV modems and they problem should be solved.

any problem... can call SH to complain again... hehe...

[bigfoot]

SH CSO just called me just now and they said they just did a island-wide upgrade this morning.

pls restart ur DV modems and they problem should be solved.

any problem... can call SH to complain again... hehe...
cool.... so far the problem is gone.... let's hope this will never happen again...

[brian81]

Me still got problem leh... Sianzzz..... Upgrade my a*s... :(

[trigoz]

Me still got problem leh... Sianzzz..... Upgrade my a*s... :(

Go to Changi for "offers" dude! =:p

[berlo84]

Me still got problem leh... Sianzzz..... Upgrade my a*s... :(
me too... my problem appears again.... sad....

[larry]

intend to sign up for DV (not MOL user)

can anyone the problem with DV is with SH or due to the voice enabled modem?
if it due to the VeCM, which modem got problem (VeCM SBV4200 or 5120)?

can i get the voice enabled modem from the second hand market and subscribe to DV alone without buying VeCM from SH?
what price can i get the VeCM from secondhand market? what to take note while buying from stranger? is there anything like have to check if there is any outstanding amount owe by the owner? how to check?

thanks

[beethoven8]

Is this DV really worth the money?

[Evolver]

Is this DV really worth the money?

are you getting it as a standalone deal or as part of the MOL subscription?

[Evolver]

intend to sign up for DV (not MOL user)

can anyone the problem with DV is with SH or due to the voice enabled modem?
if it due to the VeCM, which modem got problem (VeCM SBV4200 or 5120)?

can i get the voice enabled modem from the second hand market and subscribe to DV alone without buying VeCM from SH?
what price can i get the VeCM from secondhand market? what to take note while buying from stranger? is there anything like have to check if there is any outstanding amount owe by the owner? how to check?

thanks

I'm using the SBV4200 and so far, my experience with DV has been good.
Seems from feedback in the forums that SBV5120 seems to be the culprit.

Not so sure on the 2nd hand mkt value, but to check on whether there is any outstanding amt due from the previous owner, you just need to call 1633 and produce the MAC id to them.

[larry]

is the problem with SBV5120 cable modem with the network solved now?

btw, does anyone know when SBV4200 is replaced by SBV5120 from starhub?

if i want to get secondhand cable modem, should i get 4200 or 5120?

thanks

[cpuer]

is the problem with SBV5120 cable modem with the network solved now?

btw, does anyone know when SBV4200 is replaced by SBV5120 from starhub?

if i want to get secondhand cable modem, should i get 4200 or 5120?

thanks
Now i am deciding between recontracting with MOL4000 and cancel Singtel phone line by using the free DV. But after hearing these stories, i am now getting nervous liao.

[sooch]

Now i am deciding between recontracting with MOL4000 and cancel Singtel phone line by using the free DV. But after hearing these stories, i am now getting nervous liao.

you better ask SH this question, can ur router work with VeCM? lol if ok switch, if nt working, MAKE THEM PAY!!

[cpuer]

you better ask SH this question, can ur router work with VeCM? lol if ok switch, if nt working, MAKE THEM PAY!!
LOL, i really doubt they want to commit themselves with this though. Anyway, will try.

[zzxxzzxx]

i tot VeCM works like the normal CM.
just added features.
if the router works with ur current non-VeCM modem, it should work with the VeCM.

[toshiro_sg]

I have a question regarding DV.

I'm thinking of getting the VeCM (i also have the old motorola black modem), can i ask starhub to just enable DV for the VeCM and purely for telephony (no broadband internet surfing,internet surfing use my old modem). Reason being i want to put my Cordless phone and charging cradle in the hall instead of near my PC which is in a room. Or is there any other better way of implementing my setup?

[berlo84]

I have a question regarding DV.

I'm thinking of getting the VeCM (i also have the old motorola black modem), can i ask starhub to just enable DV for the VeCM and purely for telephony (no broadband internet surfing,internet surfing use my old modem). Reason being i want to put my Cordless phone and charging cradle in the hall instead of near my PC which is in a room. Or is there any other better way of implementing my setup?
yes... u can set the VeCM purely for phone....

[zzxxzzxx]

you can have a CM just for internet & VeCM just for phone.
they just have to activate the VeCM's MAC ID.
Your internet should have no disruption.

[voip007]

I am a new subscriber to Digital Home, I find its not quite reliable. There seems to be issues with its volume randomly increasing or lowering to the point where the other party can't hear me (Local and overseas). Also its not smooth compared to normal landline when I call overseas with delays and noises. It might be due to the unpredictable bandwidth outrage with MOL recently...

I have also experienced the phone ringing right after disengaging a call at times, I'm not even using a cordless phone which seems to be causing this issue according to users in this thread. My phone is a very basic corded phone.

There also seem to be issues with the dial tone not properly enagaged when I tried to dial out. I would have to press the flash button a few times to get the appropriate dial tone before dialing the numbers.

Anyone experiencing similar issues?

[voip007]

yes i have this problem before , it is because of the modem not compatible with the network , model number sb 5120I

come compliant more !!! i damn du lan liao !!! @+!#$+_#$)+
My Digital Home experience has not been good either. How did you find out that this modem is not compatible with Digital Voice?

I have SBV5120i-CN and its supposed to be the lastest VeCM...surely it can't be incompatible??!!?!?

[Kennedy]

thinking of subscribing to starhub digital voice...read though the thread but still got a few question to ask.

does it mean only one telephone is connected to the router/modem/cable point so there's only one line for the starhub digital voice?

does the two modems work with Linksys WRT54GS wireless router?

and is there really not much differance in getting either VeCM or IAD apart from the obvious like costs, IAD for anywhere.

does Digital Voice affect/reduce your internet connection strength.

tks :)

[askh52]

My Digital Home experience has not been good either. How did you find out that this modem is not compatible with Digital Voice?

I have SBV5120i-CN and its supposed to be the lastest VeCM...surely it can't be incompatible??!!?!?

SBV5120 may have problem in some area.... is on heng suay basis..... good luck

[askh52]

thinking of subscribing to starhub digital voice...read though the thread but still got a few question to ask.

does it mean only one telephone is connected to the router/modem/cable point so there's only one line for the starhub digital voice?

er... ans is 1 telephone connect to modem. max you can subscribe 2 tel lines/modem


does the two modems work with Linksys WRT54GS wireless router?

now only got 1 modem, SBV5120, no problem working with wrt54gs


and is there really not much differance in getting either VeCM or IAD apart from the obvious like costs, IAD for anywhere.

does Digital Voice affect/reduce your internet connection strength.

answer together. No different for digital voice home. IAD may be affected when you heavily uploading

[Kennedy]

er... ans is 1 telephone connect to modem. max you can subscribe 2 tel lines/modem



I think you can use something like a telephone cable splitter to connect to many phones from the modem. correct?

anyway It make no sense for me to connect to more phones. The one phone beside the router/modem would be just nice and wanna connect more - would be running cables all over the flat.

like to subscribe for my mom but don't like the idea of running the cable modem/router 24/7 because of digital voice.

nothing special but I'm those people who just switch off the hardwares frequently when not in use.

:)

[askh52]

I think you can use something like a telephone cable splitter to connect to many phones from the modem. correct?

anyway It make no sense for me to connect to more phones. The one phone beside the router/modem would be just nice and wanna connect more - would be running cables all over the flat.

like to subscribe for my mom but don't like the idea of running the cable modem/router 24/7 because of digital voice.

nothing special but I'm those people who just switch off the hardwares frequently when not in use.

:)
ya, you can plug in tel cable splitter for that.
if you like to shutdown hardware when not in use, then don't use DVH, cause must leave it 24/7 on

[X15]

hi guys,

I have 2 cordless phone, i presume i can't use it anymore if I switch to DVH?

[simon_hoang]

i think it would work because I'm using a cordless motorola phone. No problem occurs

[ah_cheng15]

im using cordless dect phone n another corded phone with DV

having a problem though...cant get my D-link router to work with it as one of e LAN devices....basically no idea how to port forward

any tips?

[Evolver]

im using cordless dect phone n another corded phone with DV

having a problem though...cant get my D-link router to work with it as one of e LAN devices....basically no idea how to port forward

any tips?

try http://www.portforward.com ?

[intel4004]

er... ans is 1 telephone connect to modem. max you can subscribe 2 tel lines/modem

The VT1005 has 2 RJ-11 phone ports. When I tried to subscribe a second virtual phone number, the Starhub salesperson says that the VT1005 can support only 1 virtual phone number. Consequently another VT1005 is required for the 2nd virtual phone number.

Have you actually subscribed to 2 virtual phone numbers and connect it to the same IAD?

-----

Nonetheless, I am also wondering if any board member here had toyed with using Motorola VT2142 or VT2442 for starhub digital voice.

[zzxxzzxx]

For IAD, i suppose you can only use 1 number on it.
For the VeCM, you can get 2 numbers on it.

[trigoz]

For IAD, i suppose you can only use 1 number on it.
For the VeCM, you can get 2 numbers on it.

Can you confirm that? I doubt so though!

[zzxxzzxx]

can't u call SH to confrim it yourself?
i can't spoon feed you till the last bit.

i can confrim that you can get 2 numbers on a single VeCM.
i can't say anything about the IAD.

but from my point of view, IAD connects to ANY broadband connection, and you can use it.
so making it support 2 numbers mightbe vague.

[WhiteFox]

ya, you can plug in tel cable splitter for that.
if you like to shutdown hardware when not in use, then don't use DVH, cause must leave it 24/7 on

DVH will still work when your modem is on standby

[trigoz]

can't u call SH to confrim it yourself?
i can't spoon feed you till the last bit.

i can confrim that you can get 2 numbers on a single VeCM.
i can't say anything about the IAD.

but from my point of view, IAD connects to ANY broadband connection, and you can use it.
so making it support 2 numbers mightbe vague.

Mind you i have been using IAD for a while and well aware of its functions and features.

Since u said the VeCM is "supposed" to work for 2 separate connection, that why i need to re-confirm this. And how you confirm it would be able to support 2 simultaneous connection. :s27:

See its you who need to SH to clarify your doubts before telling other to like wise! :s8:

[trigoz]

Btw IAD will work on any broadband connections with at least 512kbps for better voice clarity.

So there is no need for your point of view as all you need is a brandband access point! :s8:

[zzxxzzxx]

Mind you i have been using IAD for a while and well aware of its functions and features.

Since u said the VeCM is "supposed" to work for 2 separate connection, that why i need to re-confirm this. And how you confirm it would be able to support 2 simultaneous connection. :s27:

See its you who need to SH to clarify your doubts before telling other to like wise! :s8:

"supposed" is used because i did not physically used 2 connections, but i had asked SH about it on the day i got my VeCM installed.

you are just using my words to get back at me because you do not understand what i wrote.

The VT1005 has 2 RJ-11 phone ports. When I tried to subscribe a second virtual phone number, the Starhub salesperson says that the VT1005 can support only 1 virtual phone number. Consequently another VT1005 is required for the 2nd virtual phone number.

Have you actually subscribed to 2 virtual phone numbers and connect it to the same IAD?

my reply was to this guy.

Can you confirm that? I doubt so though!
when u asked this question, i presumed u are asking about 2 connections on a single VeCM.

[voddie]

can anyone help me on my IAD connection problem?

please refer to this thread
http://forums.hardwarezone.com/showthread.php?p=20785910&posted=1#post20785910

thank you.

[voddie]

Ok guys, got it setup in Shanghai already. Voice quality is superb! :) Can't detect any difference from land lines. Found the best way to connect this baby to the network. Since it is a router by itself, it will be weird to connect it between the modem and your router. But if you don't do that, you will not enjoy its QoS function if you connect it as another client to your existing router.

Since the IAD is a simple router device, it does not support many functions eg. Upnp, VPN. As such it can hinder traffic flow between your PC and the modem. Having 2 firewalls/NAT device will make things complicated. At the same time you also want to use the QoS function to ensure good VOIP traffic. To enjoy both, install the unit between the modem and your router. As the IAD will assign a local IP for your router, configure your router as the DMZ host in the IAD. This way, your IAD still able to operate its QoS function and the rest of traffic flow /firewalls service will be handled by your router. Tested and works like a charm....:)

There is only one issue here I can't solve. It is for those running servers behind the router. If your ISP provides dynamic ip address and you require to use Dydns to update your current IP through the router, your router will update with a local IP instead as it is assigned by the IAD. Has anyone got a solution to this ?

Would you mind to advice how did you achieve the above? whenever i put my router (192.168.102.100) in the IAD DMZ zone, i lost my internet connection. couldnt even get on the net.

thanks

[tan_b_t]

Have some problem with the Digitial Voice Travel too. Using it overseas now with it connected thru an ADSL modem/router. I am able to receive calls normally but unable to call out. It has a dial tone initially, but after dialling a no., just doesn't have anymore sound. It is actually still connecting to the other side, but no sound transmitted.

Anyone as any idea what could be wrong? Have also tried to turn off the firewall but doesn't seem to help.

[trigoz]

Maybe you wanna check with SH for help. Maybe u need to do the port forwarding or something?

[tan_b_t]

This is weird. For no reason this morning, it started working without anymore tweaking. :s11: :s11: Now can call out already.

[zzxxzzxx]

SH rep is looking at this thread ^^.

[SaLvAtoOo]

Lucky123:

can i use my own SIP device to use the service?
Like linksys PAP?

Is there any SIP proxy or are we given any username or password to enter at the SIP configuration?

[ykeen]

Salvatooo: you can't use your own SIP device with Starhub Digital Voice (Travel). Due to the fact that their own provisioning system will send the config to the VT1005S, there are no additional configuration or SIP id/password issued to you.

Although I've heard the PAP2 (in this case I believe config is also being tftp to the device, no other password assigned) may be used for customers on Digital Voice corporate plans.. not very sure though...

[TheZard]

how's the voice quality of DV when using IAD ? is it still problematic? i've heard so far voice quality sucks when used overseas?

and, i don't know if this will work. if i get the IAD & the LAN connection i intended to use is Wireless, can i get a wireless range expander or reciever & hook it up via hard cable so i can use the IAD? if this cannot, then will connecting to a wireless enabled laptop works?

point is, can i use IAD in a WLAN environment using additional hardware? suppose the WLAN doesn't have RJ45 jacks for me to plug in .....

thanks

[ihub84]

can iad be used behind school based internet broadband?
need to bypass?

seek advice here for my sister in overseas

[ihub84]

anybody help?

[buaysaikum]

am intending to get a IAD for the extra line....

now my main concern is where to place the IAD,


between modem & router
behind router


can i ask if you guys have any d/l or upload issues when you are making calls? does it hog up lots of bandwidth?
if i were to place it behind the router, i know i'll not be able to prioritize voice calls over internet traffic, but during normal surfing and d/l, would it deteriorate the voice quality?

if i were to place it between the router and modem, i might lose certain features of the router, guess its not what i really want even coz i dun fiddle with the router often enough to be able to troubleshoot effectively....

i'm using the samsung cable modem with a linksys wrt54gl....

maybe i should get a motorola cable modem? haha samsung seems to be infamous here(even though it had served me well over the past 4 yrs)....

any suggestions?

cheers

[richneo]

am intending to get a IAD for the extra line....

now my main concern is where to place the IAD,


between modem & router
behind router


can i ask if you guys have any d/l or upload issues when you are making calls? does it hog up lots of bandwidth?
if i were to place it behind the router, i know i'll not be able to prioritize voice calls over internet traffic, but during normal surfing and d/l, would it deteriorate the voice quality?

if i were to place it between the router and modem, i might lose certain features of the router, guess its not what i really want even coz i dun fiddle with the router often enough to be able to troubleshoot effectively....

i'm using the samsung cable modem with a linksys wrt54gl....

maybe i should get a motorola cable modem? haha samsung seems to be infamous here(even though it had served me well over the past 4 yrs)....

any suggestions?

cheers
yo bro

ur samsung supports the new upgraded mol 12mbps but have you been encountering frequent disconnections with the modem? if not then dun buy new modem baz

i also contemplating of using my rewards points to change the IAD

i dun really like the idea of nat behind nat.. meaning router behind that IAD

i would suggest connecting the IAD behind router and then perhaps on ur router side do port forward to the IAD and give QOS priority over to the IAD

[buaysaikum]

yo bro

ur samsung supports the new upgraded mol 12mbps but have you been encountering frequent disconnections with the modem? if not then dun buy new modem baz

i also contemplating of using my rewards points to change the IAD

i dun really like the idea of nat behind nat.. meaning router behind that IAD

i would suggest connecting the IAD behind router and then perhaps on ur router side do port forward to the IAD and give QOS priority over to the IAD
bro thanks alot for the suggestions nias!!

wah 2000 points for the IAD... i not much points now... haha will take another 6 mths to get to 2000....

nope no disconnections or anything.. guess i'll just stick to the samsung haha...

the part on port forwarding and QOS priority is mere some change in routers settings(in the below pages) only rite? so i guess i'll get the IAD first try try nias... haha


http://img.photobucket.com/albums/v359/machiato/second/iad2.jpg

http://img.photobucket.com/albums/v359/machiato/second/iad1.jpg

[richneo]

bro thanks alot for the suggestions nias!!

wah 2000 points for the IAD... i not much points now... haha will take another 6 mths to get to 2000....

nope no disconnections or anything.. guess i'll just stick to the samsung haha...

the part on port forwarding and QOS priority is mere some change in routers settings(in the below pages) only rite? so i guess i'll get the IAD first try try nias... haha


http://img.photobucket.com/albums/v359/machiato/second/iad2.jpg

http://img.photobucket.com/albums/v359/machiato/second/iad1.jpg
yo the ports to be forwarded are listed as below

Digital Voice Travel IAD Internet ports:

* SIP ports 5060 through 5061 using UDP protocol
* TFTP port 69 using UDP protocol
* DNS port 53 using UDP protocol
* RTP ports 16384 through 32767 using UDP protocol

Each router manufacturer has a different process for Port Forwarding (also called Port Opening). In each case, you must always specify two port ranges to be opened:

* 5060 - 5061 (UDP)
* 16384-32767 (UDP)

taken from here
http://www.starhub.com/custserv/voice/digitalvoice/dvtravel/setup_4.html

[buaysaikum]

yo the ports to be forwarded are listed as below

Digital Voice Travel IAD Internet ports:

* SIP ports 5060 through 5061 using UDP protocol
* TFTP port 69 using UDP protocol
* DNS port 53 using UDP protocol
* RTP ports 16384 through 32767 using UDP protocol

Each router manufacturer has a different process for Port Forwarding (also called Port Opening). In each case, you must always specify two port ranges to be opened:

* 5060 - 5061 (UDP)
* 16384-32767 (UDP)

taken from here
http://www.starhub.com/custserv/voice/digitalvoice/dvtravel/setup_4.html
steady! thanks for the info!!!

i think with this can place behind the router liaos!

haha

[krazyman]

yo the ports to be forwarded are listed as below

Digital Voice Travel IAD Internet ports:

* SIP ports 5060 through 5061 using UDP protocol
* TFTP port 69 using UDP protocol
* DNS port 53 using UDP protocol
* RTP ports 16384 through 32767 using UDP protocol

Each router manufacturer has a different process for Port Forwarding (also called Port Opening). In each case, you must always specify two port ranges to be opened:

* 5060 - 5061 (UDP)
* 16384-32767 (UDP)

taken from here
http://www.starhub.com/custserv/voice/digitalvoice/dvtravel/setup_4.html

I forward the following ports and have no problem.

* SIP ports 5060 through 5061 using UDP protocol
* TFTP port 69 using UDP protocol
* DNS port 53 using UDP protocol
* RTP ports 16384 through 18383 using UDP protocol

[richneo]

I forward the following ports and have no problem.

* SIP ports 5060 through 5061 using UDP protocol
* TFTP port 69 using UDP protocol
* DNS port 53 using UDP protocol
* RTP ports 16384 through 18383 using UDP protocol
good to hear that cos im running some services on the affected ranges

[ihub84]

school firewall lei?

[jaronliu]

Hi,

I was wondering if the IAD can be connected in this way....

MOL --> Router --> PC wifi --> IAD to the rj45/LAN jack

OR

some wifi card/device --> rj45/LAN input jack of IAD --> rj45 output jack to PC

Reason I am asking this is coz by next year when wireless is free over the island and if we can tap the net access and somehow put it into the IAD, we can so call bring our IAD everywhere we go and call anywhere for free i.e. truly mobile IAD

Whats your view people?

[TheZard]

Hi,

I was wondering if the IAD can be connected in this way....

MOL --> Router --> PC wifi --> IAD to the rj45/LAN jack

OR

some wifi card/device --> rj45/LAN input jack of IAD --> rj45 output jack to PC

Reason I am asking this is coz by next year when wireless is free over the island and if we can tap the net access and somehow put it into the IAD, we can so call bring our IAD everywhere we go and call anywhere for free i.e. truly mobile IAD

Whats your view people?

u can't. reason: Starhub service requires a hard cable connection to work. wireless LAN cannot.

u can however use other SIP devices such as the WIP330 from Linksys, but it won't work with Starhub IAD or digital voice travel.

so what can u do??

buy the Nokia E series, such as E61. it can be used as SIP phone if u subscribe to XLvoice or some other providers.

i tried to ask for help here but no one here can answer. i found all this out myself. hope it had helped u.

[TheZard]

can look at this:
http://www.tomsnetworking.com/2005/11/08/linksys_wip330_wireless/

or if u need a mobile phone capable of SIP & VoIP, get the E61.

WIP330 costs $520 at Bizgram. E61 $338 with line. hunt around Pearl Centre, i got mine at $480 w/o line, more worth it.

[ykeen]

Hi,

I was wondering if the IAD can be connected in this way....

MOL --> Router --> PC wifi --> IAD to the rj45/LAN jack

OR

some wifi card/device --> rj45/LAN input jack of IAD --> rj45 output jack to PC

Reason I am asking this is coz by next year when wireless is free over the island and if we can tap the net access and somehow put it into the IAD, we can so call bring our IAD everywhere we go and call anywhere for free i.e. truly mobile IAD

Whats your view people?

This is technically possible and I have done this before:

MOL --> Router --> Laptop Wifi --> IAD to Ethernet port of Laptop.

In this case, the Laptop would have to run Windows ICS or other 3rd party NAT application so it can share the Wifi Internet connection to the LAN, and assign DHCP IP to the IAD.

This is workable at home, where you have the wall socket to power your IAD. How are you going to power your IAD when you are outside using Wireless@SG ? :D

Somebody loan you their electrical socket to connect your IAD? :s13:

[jaronliu]

Hi thanks for all the reply... but i still quite new to all these stuff....

1) can some1 then explain to me what is the e61 and the WIP330 all about? How do we take advantage of wireless voip using these devices? cos afterall the ultimate aim is to have a physical or virtual number that pple can call u free anytime and also free or ultra low cost outgoing calls...

2) Another idea which was mentionedly brefily was using a call back system. does any1 noes if its workable?

MOL --> Router --> IAD --> PC 24/7 or server
sms to activate PC which use IAD to call party A and B allowing them to connect and talk. Free incoming for party A and B and ultra low DE outgoing calls after Dec07

[richneo]

Hi thanks for all the reply... but i still quite new to all these stuff....

1) can some1 then explain to me what is the e61 and the WIP330 all about? How do we take advantage of wireless voip using these devices? cos afterall the ultimate aim is to have a physical or virtual number that pple can call u free anytime and also free or ultra low cost outgoing calls...

2) Another idea which was mentionedly brefily was using a call back system. does any1 noes if its workable?

MOL --> Router --> IAD --> PC 24/7 or server
sms to activate PC which use IAD to call party A and B allowing them to connect and talk. Free incoming for party A and B and ultra low DE outgoing calls after Dec07
those e61 or wip330 cannot be used if u wanna use the DV from starhub.

starhub refuses to let other devices other then the one they providing

perhaps u have to get a ethernet based wireless client to connect to the IAD in order to make ur IAD "wireless" but some how still being conencted via power cables.

wireless adaptor with ethernet eg. dlink pocket router, wrt54g flashed with 3rd party firmware and set as client mode, dlink/link xbox gaming adaptor and etc..

[TheZard]

Hi thanks for all the reply... but i still quite new to all these stuff....

1) can some1 then explain to me what is the e61 and the WIP330 all about? How do we take advantage of wireless voip using these devices? cos afterall the ultimate aim is to have a physical or virtual number that pple can call u free anytime and also free or ultra low cost outgoing calls...

2) Another idea which was mentionedly brefily was using a call back system. does any1 noes if its workable?

MOL --> Router --> IAD --> PC 24/7 or server
sms to activate PC which use IAD to call party A and B allowing them to connect and talk. Free incoming for party A and B and ultra low DE outgoing calls after Dec07

u gotta do some homework here, seriously.

end of the day, no such thing as 'free lunch'.

Nokia E61 allows mobile phone function as well as SIP function in a wireless environment when WiFi is available.

Bear in mind, VoIP quality is based on network bandwidth. How much bandwidth do u think wireless networks will give u? What if there's a firewall? What if there's more users logging in? Nevermind Skype or SIP, still can have voice quality problem.

WIP330 is basically a SIP WiFi phone, with no slots for SIM cards.

Do u understand what is SIP ?

Starhub DV IAD works almost same as other SIP VoIP devices except Starhub will send config signals to it, which will not be picked up by others such as Linksys PAP2. So moral of the story, u are stuck with Starhub if u sign up DV.

[lanman]

anyone using the SB5120i modem got problem with the digital voice , where the user cannot hear the other party in the middle of a conversion ?? like hear intermettent slient , like those voice lag like that ??

thanks

[berlo84]

anyone using the SB5120i modem got problem with the digital voice , where the user cannot hear the other party in the middle of a conversion ?? like hear intermettent slient , like those voice lag like that ??

thanks
me me me!!!

damn f*** up with DV now....

got DV Home equal to no telephone line!

btw where do u live???

[dao]

I have been using Digital Voice for coming to 2 years. There wasn't such a IAD when I subscribe my 2 years plan. Can I buy/redeem a IAD have it keeping my current line/number? I want to bring this IAD whenever I travel overseas to make call back to Singapore. Is this possible?

[Evolver]

me me me!!!

damn f*** up with DV now....

got DV Home equal to no telephone line!

btw where do u live???

is it due to your modem?
i'm using DV on SBV4200 no problems leh.
Voice clarity is excellent

[tan_b_t]

I have been using Digital Voice for coming to 2 years. There wasn't such a IAD when I subscribe my 2 years plan. Can I buy/redeem a IAD have it keeping my current line/number? I want to bring this IAD whenever I travel overseas to make call back to Singapore. Is this possible?

I was also using Digital Voice previously. When I checked with them whether I can switch and retain the same no., they told me not possible, since the no. series reserved for Digital Voice Travel is different (67****** vs 64******). I am using the IAD in Malaysia now. Receiving calls normally is not a problem, but calling out thru Streamyx seem problematic. Most of the time the call will go thru, but when the other party picks up, no voice is transmitted. In this case, I normally rely on the other party to call me back (since it can be seen from the caller ID). Ok for close friends and relatives, since they know the number, but otherwise...

[berlo84]

is it due to your modem?
i'm using DV on SBV4200 no problems leh.
Voice clarity is excellent
it is not modem problem...

changed from SBV4200-->5120 still the same...

SH has came to my house more than 10 times still can't find out any problem....

[lanman]

me me me!!!

damn f*** up with DV now....

got DV Home equal to no telephone line!

btw where do u live???

amk , i called many time liao they still got the same problem ! wth

[berlo84]

amk , i called many time liao they still got the same problem ! wth
i am in AMK too.... should bug StarHub more!

[Budweiser]

Besides Panasonic DECT phones, any other DECT phones are working fine on DV?

[_stAnz_]

can i ask, since TS said that quality of DV is good, y is mine "distorted"? i hear the zzz sounds.. hw 2 get rid off this?

i am using the SBV4200i modem and tel is connected directly..

[enhanzed]

im using motorola DECT phones

[zzxxzzxx]

most of the wired phone i tried using with DV is working fine w/o any distortion.
the only cordless phone i got is Sanyo CLT-1260
it's a freaking old model but it also did not give me any form of distortion.
unless its out of range......

stanz, r u using corded or cordless?
try a few sets of phone/wiring.

[cinepak]

I just gotten the IAD (VT1005) and activated the DVT service. I am using MOL Premium 12000Kbps plan. Initially, I connect the IAD between my cable modem (SB5100) and my wireless router (Planex BLW-54CW), i.e. internet -> cable modem -> IAD -> wireless router. It works perfectly until about 1.5 hour later, I cannot go online anymore. After running all the checks, I found out that my wireless router is still working but the IAD hanged. I assume maybe my internet traffic load is too heavy for the IAD to handle.

Then I connected the IAD behind my wireless router, i.e. internet -> cable modem -> wireless router -> IAD. I assigned a static dhcp ip for the IAD so that I can set the port forwarding as described in the manual. I got the dial tone but not able to send call. It always returns engage tone. As for receive call, sometimes I manage to do it within 20 seconds after power reset the IAD but the call cannot last more than 30 seconds (I really use a stopwatch to time that). But most of the times it cannot receive call at all.

I called up SH and the technician asked me to reset my wireless router settings and do not do the port forwarding. I tried and it is still not working. I have even tried port triggering, DMZ, disable the router’s firewall and change another wireless router (Compex NP16A+). But the IAD is still not working. Anyone has any clue?

[Budweiser]

I also faced similar problems. In fact, I tried setting a static IP and it cannot even get registered with the network. What I got from a fellow forumer is to place IAD in between CM and router. In IAD set DMZ to router's IP. These will means to all traffic will be direct towards the router. IAD will become the gateway. Actually till now I still interested to placed the IAD after the router. If anyone know the solution, kindly post the result and how here. Kinda curious too.

[woonbock]

I also faced similar problems. In fact, I tried setting a static IP and it cannot even get registered with the network. What I got from a fellow forumer is to place IAD in between CM and router. In IAD set DMZ to router's IP. These will means to all traffic will be direct towards the router. IAD will become the gateway. Actually till now I still interested to placed the IAD after the router. If anyone know the solution, kindly post the result and how here. Kinda curious too.

I configure it this way in my router. Before it, i log into my IAD's settings to set it as 192.168.1.102.

http://img402.imageshack.us/img402/241/phoneyt0.jpg (http://imageshack.us)

[Budweiser]

I configure it this way in my router. Before it, i log into my IAD's settings to set it as 192.168.1.102.

http://img402.imageshack.us/img402/241/phoneyt0.jpg (http://imageshack.us)
Thks buddy, get back home n try it.

[Budweiser]

Thks woonbock, it seems to be working fine. Test for 1 min plus for both incoming n outgoing. Will test it again tomorrow to see any diff.

[woonbock]

Thks woonbock, it seems to be working fine. Test for 1 min plus for both incoming n outgoing. Will test it again tomorrow to see any diff.

im glad it work bro :)

[_stAnz_]

stanz, r u using corded or cordless?
try a few sets of phone/wiring.

i am using corded phone..
both phones i connect to the modem also gt distortion noise..

[zzxxzzxx]

hmmzzzz.... that might be SH giving you problem then...
only time i get distortion is when i use a 1->3 multi adaptor and connects 3 phones.

[Budweiser]

To Stanz,
If you ae using the IAD, u might want to try it out at your friend's house. So far I have no distortion with my Panasonic DECT phones.

[zzxxzzxx]

http://www.starhub.com/portal/site/Voice

Why they post FREE IDD 018 to 14 destinations under Digital Voice area??

[seowbin]

http://www.starhub.com/portal/site/Voice/menuitem.496d3a5e1db239a7eaaf3b608324a5a0/?vgnextoid=55a181a65ee20110VgnVCM100000464114acRCRD


wah. CALL AS YOU TALK !?

[zzxxzzxx]

Free Value-Added Services
Your Softphone works just like a regular phone with Call Waiting, Call Divert, Caller Number Display and Caller Number Non-Display!
Free incoming + no monthly charges.....
might as well subscribe to this then get local DV users to call back ^^

[weeguy]

Hi. I'm interested in signing up for the Digital Voice Travel since I'll be overseas for the next six months. However, the cost of the IAD ($166.95) is kinda steep compared to the total cost of the 6-month subscription ($61.74). Therefore, I was wondering if the IAD (Motorola VT1005S) is a generic one and resellable to others when I return from my trip? Also, are there any other costs involved when applying for DVT?

Edit: Seems that there's an activation charge of $42.

[ihuazai]

My gf is currently using the IAD in South Korea.

When she calls my Starhub mobile line, or if i call her IAD using my landline, she can hear me fine, but i have trouble hearing her clearly as the voice transmission breaks up frequently.

My current IAD setup:
Cable Modem -> Linksys Router (DD WRT firmware) -> IAD inside the router's DMZ

I suspect it's her upload capacity being maxed out by p2p traffic.

So would the only solution now be to put the IAD in between the router and the modem?

How can i access the IAD to put the router inside the IAD's DMZ? i can't find the instructions on the starhub website. And how do i know what IP the router will be assigned by the IAD? Would this setup affect the internet traffic going to the router in anyway?

Thanks!

[krazyman]

My gf is currently using the IAD in South Korea.

When she calls my Starhub mobile line, or if i call her IAD using my landline, she can hear me fine, but i have trouble hearing her clearly as the voice transmission breaks up frequently.

My current IAD setup:
Cable Modem -> Linksys Router (DD WRT firmware) -> IAD inside the router's DMZ

I suspect it's her upload capacity being maxed out by p2p traffic.

So would the only solution now be to put the IAD in between the router and the modem?

How can i access the IAD to put the router inside the IAD's DMZ? i can't find the instructions on the starhub website. And how do i know what IP the router will be assigned by the IAD? Would this setup affect the internet traffic going to the router in anyway?

Thanks!

VOIP shares the same bandwidth with all the internet traffic. So limit the P2P upload.

No going to matter much putting IAD before router if P2P is still taking most of the upload bandwidth.

ANW, to access IAD, connect a PC with TCPIP set to obtain IP automatically directly to the IAD's LAN port. Run IPCONFIG and see what's the gateway IP address and use this IP address to access the IAD thru your browser.

[dao]

Since the IAD is prefered to be place before the router, and if place after router need to open port (or port forwarding), can it work in hotel? Has anyone tried using Digital Voice Travel in a hotel to call back Singapore? If hotel router didn't open the ports, will it still work?

[qqspot]

Can Digital Voice Travel IAD with with PHILIPS SKYPE VOIP 321 PHONE??
http://www.consumer.philips.com/catalog/VO/VOIP3211S_90_webImage370.jpg
This phone can found here
http://www.consumer.philips.com/consumer/catalog/tree/en/sg/consumer/phones_gr_sg_consumer/internet_telephony_devices_ca_sg_consumer/ce/_productId_VOIP3211S_90_SG_CONSUMER/Internet__DECT_phone+VOIP3211S_90?proxybuster=PLPA0TBKSZRTDJ0RMRCSHQNHKFSESI5P

[sinchengdu]

Hello

I just setup IAD at Chengdu china. IAD is placed between modem and router. I could call singapore without any problem except with a bit of echo sometime. But i could not receive call from singapore. The phone will usually ring once and stop. The other party just heard the phone keep ringing. Very rarely, it rings properly and i could pickup call without prblem. Like to know anyone facing the same problem?

[singaling]

Has anyone tried to use a SIP IP Phone with the Digital Voice service?

Not an IAD, but a SIP Phone (eg. Linksys, etc.) that plugs into your router via Ethernet.

Does Starhub provide you with the user ID, password and SIP server details to allow you to try this on your own.......or do they keep these details a secret?

I would also be interested to know whether any one knows what kind of SIP Server or IP SoftSwitch StarHub is using to provide this service...

Thanks...

[trigoz]

Has anyone tried to use a SIP IP Phone with the Digital Voice service?

Not an IAD, but a SIP Phone (eg. Linksys, etc.) that plugs into your router via Ethernet.

Does Starhub provide you with the user ID, password and SIP server details to allow you to try this on your own.......or do they keep these details a secret?

I would also be interested to know whether any one knows what kind of SIP Server or IP SoftSwitch StarHub is using to provide this service...

Thanks...

The IAD box supplied by StarHub is a locked unit. Thus no SIP setting can be provided at all.

You may try Pfingo, another SIP based VOIP service provided by StarHub which can be tewaked to work with any ATA adapters,,,

[singaling]

Thanks for the quick reply.

Is it the same with the Voice-enabled Cable Modem?

Oh well, it was worth asking.

I think Pfingo is going to have some serious call routing problems for the next few months, so I'd rather avoid it.

[derberg]

Ok guys, got it setup in Shanghai already. Voice quality is superb! :) Can't detect any difference from land lines. Found the best way to connect this baby to the network. Since it is a router by itself, it will be weird to connect it between the modem and your router. But if you don't do that, you will not enjoy its QoS function if you connect it as another client to your existing router.

Since the IAD is a simple router device, it does not support many functions eg. Upnp, VPN. As such it can hinder traffic flow between your PC and the modem. Having 2 firewalls/NAT device will make things complicated. At the same time you also want to use the QoS function to ensure good VOIP traffic. To enjoy both, install the unit between the modem and your router. As the IAD will assign a local IP for your router, configure your router as the DMZ host in the IAD. This way, your IAD still able to operate its QoS function and the rest of traffic flow /firewalls service will be handled by your router. Tested and works like a charm....:)

There is only one issue here I can't solve. It is for those running servers behind the router. If your ISP provides dynamic ip address and you require to use Dydns to update your current IP through the router, your router will update with a local IP instead as it is assigned by the IAD. Has anyone got a solution to this ?

Hello lucky123
Just like to ask is there any issues connect IAD in shanghai broadband. I was told there some voip port being block in China network. Thanks.

[Godmode]

derberg, you are right. China is blocking voip ports being used by Skype etc. This is to save local telecom companies from loosing millions of $$$ in revenues to froeign VOIP companies. India is on the similar path of destruction.

I wonder if asian economies ever look at "VOIP" as a medium of future and stop giving importace to facist telecom operators who care little about people.

I have written an article about VOIP in china (http://voipguides.blogspot.com/2007/03/voip-in-china-in-depth-review.html)a few months back. It appeared in a few magazines and newspapers. You may read it if you like.

I had also written how Indian telecom companies are making VOIP a distant dream in india. Read it here (http://voipguides.blogspot.com/2007/02/voip-in-indian-sub-continent-parody-of.html)

hope u like my articles.

[trigoz]

derberg, you are right. China is blocking voip ports being used by Skype etc. This is to save local telecom companies from loosing millions of $$$ in revenues to froeign VOIP companies. India is on the similar path of destruction.

I wonder if asian economies ever look at "VOIP" as a medium of future and stop giving importace to facist telecom operators who care little about people.

I have written an article about VOIP in china (http://voipguides.blogspot.com/2007/03/voip-in-china-in-depth-review.html)a few months back. It appeared in a few magazines and newspapers. You may read it if you like.

I had also written how Indian telecom companies are making VOIP a distant dream in india. Read it here (http://voipguides.blogspot.com/2007/02/voip-in-indian-sub-continent-parody-of.html)

hope u like my articles.

Vinay, didn't know you do post in HWZ... cheers... :)

[Godmode]

Trigoz,

being here in singapore, gotta give something back to the country *Wink*
are you one of those 4000 subscribers to my blog or one of those 15000 visitors daily? :-)

Cheers

where u from?

[trigoz]

Trigoz,

being here in singapore, gotta give something back to the country *Wink*
are you one of those 4000 subscribers to my blog or one of those 15000 visitors daily? :-)

Cheers

where u from?

Hahahha. Well i belong to the latter Vinay... Pl check PM....

cheers... :)

[Godmode]

nice to meet someone who visits my site regularly. Pmed you :-)

[nirV4N4]

guys..Digital Voice must use the existing Singtel phone socket or not?

[cpuer]

guys..Digital Voice must use the existing Singtel phone socket or not?
No need. :)

[nirV4N4]

thanks..cpuer.. I have an existing Singtel phone socket and
didn't like the idea if it connects when using DV along w/ the vecm..
now I'm ready to sign up for DV...

[cpuer]

thanks..cpuer.. I have an existing Singtel phone socket and
didn't like the idea if it connects when using DV along w/ the vecm..
now I'm ready to sign up for DV...
Not sure about your concerns. But the phone is supposed to connect directly into the vecm. Others have make use of the singtel socket to do the rerouting. For my house, as the cable point is too far from my singtel point, I didn't make use of the singtel sockets. I just get a split socket adapter and plug it into the vecm and one end for an simple desktop analogue phone and another end a DECT phone.

Now enjoying the free outgoing. But one set back is that the family members have acquire the bad habit of "boiling porridge". :s13:

[efreelancer]

Get the Travel instead of the Home as both basically works the same way accept IAD is much more flexible. Though IAD shared the bandwidth as compared to independant connection for DV Home, so far I have tested it, no much issue on quality drop both on my internet connection and voice calls. :)

Hi just got digital voice travel lately. Make several calls lately and observed several calls with background echoes. Tried calling sumitomo bank, UOB Kayhian and some of my clients. All resulted in echoes. Travel voice quality certainly not as good as home. What should I do to reduce the echoes?

Currently using Digital voice travel and Home. And panasonic KX-TG7100CX

[win_man]

is it true that the VeCM only connect to 1 telephone handset? Has anyone tried to spilt to multiple handsets? Wonder if anyone has tried tis method? i know its funny.

By disconnecting the main house line that comes from Singtel fixed line, i reverse the flow of current.

http://img.photobucket.com/albums/v202/win_man/images/DV_ST.jpg

[zzxxzzxx]

Yes, youe idea is visible.

ST
|
-> Tel 1
-> Tel 2
-> Tel 3

Tel 1 <- VeCM
|
-> Tel 2
-> Tel 3

And also, each VeCM can have 2 number. there's 2 PTSN connection. but is not linked to one another.

[win_man]

Yes, youe idea is visible.

ST
|
-> Tel 1
-> Tel 2
-> Tel 3

Tel 1 <- VeCM
|
-> Tel 2
-> Tel 3

And also, each VeCM can have 2 number. there's 2 PTSN connection. but is not linked to one another.

If my lines are around 20-30 metres long, will the quality or signal level be affected?

[sgbikee80]

Tel 1 <- VeCM
|
-> Tel 2
-> Tel 3



How do i make this possible? any more in details?

[zzxxzzxx]

VeCM with 1 wire to your phone.
from your phone, use a splitter and use another wire to connect to the ST telephone port u have.

i dun think if it will deteriorate that badly.
but from my experience, maybe having more than 3 phones in the network will cause signal to drop.

that's why most people get dect phones. cordless + able to support a few phones with 1 telephone line connection.

BTW im using this connection.

VeCM -> Splitter 1 -> Tel 1
-> Splitter 1 -> Old Telephone network (Tel 2 & Tel 3)
used an old cordless phone for Tel 1.

[jammer88798]

how do i disconnect main house line??

[sgbikee80]

VeCM with 1 wire to your phone.
from your phone, use a splitter and use another wire to connect to the ST telephone port u have.

i dun think if it will deteriorate that badly.
but from my experience, maybe having more than 3 phones in the network will cause signal to drop.

that's why most people get dect phones. cordless + able to support a few phones with 1 telephone line connection.

BTW im using this connection.

VeCM -> Splitter 1 -> Tel 1
-> Splitter 1 -> Old Telephone network (Tel 2 & Tel 3)
used an old cordless phone for Tel 1.
i will have to try it out. do i need to disable the existing singtel line?

[win_man]

how do i disconnect main house line??

Should be outside your house. There is this grey little box with a pair of wires. Just remove the wires and check if your phone is still working :s13:


i will have to try it out. do i need to disable the existing singtel line?

YES. if not the 48v may blow your phone ports.

[sgbikee80]

Should be outside your house. There is this grey little box with a pair of wires. Just remove the wires and check if your phone is still working :s13:

I have no idea who the grey little box look like. any picture?



YES. if not the 48v may blow your phone ports.
seemed risky. i wondering if i should try

[zzxxzzxx]

if u find it risky, just get cordless dect phone.
2~3 handsets may cost u below $100.

[nirV4N4]

Hi guys...
I'm on MOL Express with 1.5 yrs contract..
Let's say I want to subscribe to DV..
Right now my cable modem is not vecm type so I have to purchase one..
Can I trade in the existing cable modem with Starhub and get any discount
on my purchase for the vecm?

[zzxxzzxx]

nope, dun think there's trade in, only using your reward points to get it totally free or with partial claim & add cash.
dun ask how much points, go to the site and check it urself.
thks.

[jfunkie]

Is digital voice down?

My IAD have dial tone, but i cant make outgoing call.Can receive incoming call, but cannot hear the other party voice.

Starhub problem or my network problem?hey! i have the same problem.. anyone found out what the problem is?

[buaysaikum]

will the free digital voice thingy get extended???????

[mingkiat]

Anyone tried calling Starhub Digital Voice number from SIP phones like Gizmodo or softphone?

How do I find out my Starhub Digital Voice SIP's ID/number?