Gamers upset about StarHub's sluggish broadband speeds

[liangtam]

sub cable problem, cannot help ma

[Nakedtoes]

sub cable problem, cannot help ma

thx 4 clarification

[Walk_Hard]

is there any sources that mention about the sub cable issue?

[greenbubble]

I'm using SH and playing WoW in Korea server.

From last week, I could not play game at all. Ping is up to 1200 ms. (previously it was around 120 ms)

Today I went SH service center. and claimed high ping rate. but they don;t even understand what is ping.
they just say like a recording machine about you are using 8 mbps plan but you cannot get this speed all the time. it depends on server blah blah.
I know I know. but I'm taking about ping rate. lagging is different story than downloading speed!

He left me alone. after 10mins he gave me PAC NET phone number. WTF is this?
I'm using SH not PAC NET. If they need to check something with PAC NET, they should do. not me!!!
He said, SH just re-selling PAC NET line. If I have problem with modem, they can help. but they cannot help about internet quality. it this make sense?
I'm totally upset. I will do whatever I can.

Anyone knows how to cancel SH plan without early termination fee? is there any government agency to help/protect customer?

I really want to switch. maybe SingNet ADSL is much better.

I think he is telling you to switch to Pac Net broadband. That is what I'm going to do next month as my contract with slowhub is expiring soon. I have enough of the sluggish broadband.

[lobo76]

I think they were discussing the reason here: http://forums.hardwarezone.com.sg/showthread.php?t=2035576

[kenneth1991]

actually must see ur gaming server is located at where...lik if u use SH lik me....confirm lag 1.
But game in Sg servers no problem though lik, i play fragnetics server get low ping lik 20-40 sumtimes get single digit.

[jaloon]

It depends on what games you play.

For latency crucial shooters games, there is two categories that I have...
1) Popular games (games like CS, DOD, TF...)
2) Less popular games (ETQW, UT, BF)

Group 1 will have no problems since you have an abundance of servers everywhere, and in SG.

Group 2, if you use providers like Starhub, will have you cursing because servers are typically located overseas. Even for servers in Taiwan, Thailand, HK/China and Australia, you have sometimes crazy routes that bring you around the world, and packet loss even though they are physically closer to you. This is a problem especially for Starhub, which has routing that makes a 100+ms connection a 150-250ms one [see australia servers as compared to Singnet] and packet loss [see Thailand servers].

[Nakedtoes]

i got 1100kb/s while doing singnet ftp download test.. for 10mb isst too slow?

[liangtam]

ish kbps or kBps??

www.speedtest.net

[ehartanto]

ish kbps or kBps??

www.speedtest.net

it is in kbps (kilobit per second not kilobyte)

in the end if you like realtime online games which server host outside singapore, don't use starhub. their customer service also suck. they force us to use their utility to test the speed which is INSIDE singapore. If you really want a true speed, then use the speedtest.net and try to connect to los angeles, san jose, or san francisco server.

[liangtam]

it is in kbps (kilobit per second not kilobyte)

in the end if you like realtime online games which server host outside singapore, don't use starhub. their customer service also suck. they force us to use their utility to test the speed which is INSIDE singapore. If you really want a true speed, then use the speedtest.net and try to connect to los angeles, san jose, or san francisco server.

what is ur previous nick?

[zero7090]

well i still like starthub because singnet sell out their customers for their profit

btw: my test to washington D.C. http://www.speakeasy.net/speedtest/

Download Speed: 4202 kbps (525.3 KB/sec transfer rate)
Upload Speed: 215 kbps (26.9 KB/sec transfer rate)

and los angeles

Download Speed: 3816 kbps (477 KB/sec transfer rate)
Upload Speed: 238 kbps (29.8 KB/sec transfer rate)

mol express

[bronxe]

Recently iz becoming worse.
Partially the problem was due to the prox.

Changing to Singnet.
The latency is very bad, can't even load youtube videos properly.
The only off peak is 3am to 8am.

[Jamesykl]

I hope that our complaints on this thread are being read by SH Technical Engineers. Otherwise it is just a venue to vent our frustrations and nothing is being done.

[Johnnaris]

simulation credit (http://simulationcredit1.com)


Thanks for sharing this useful information. It's great.

[SerSiTiv]

Lag is horrible even the US is complaining about us.

[AlpineEscape]

mod, you replied to a random single post digging up an old thread.

[Albertos]

It's okay Alpine. We can always dig an old post if we want to.

Simulation pret (http://simulationpretimmobilier.net)