Cannot view DCS-5220 at work!

[utaka36]

I have wireless camera Dlink DCS-5220 running with its latest firmware 1.04 connecting to Lynsys wireless router WCS2000. I have already set everything properly and have no issue streaming using dyndns.org address anywhere EXCEPT when I am at work :( - which kinda defeat the purpose as I spend most of the morning & afternoon at office.

My office has corporate firewall which is blocking RTSP connection, but latest firmware 1.04 has come with HTTP client setting (on top of UDP & TCP) . However, even HTTP option has been selected, an error message "Connect Failed" are displayed and I see nothing but blank screen.

The other functionality works well though ... meaning I can move my camera as well as initiate auto patrol. Everything BUT the picture :(

First I thought it was my corporate firewall, but the funny thing is I can view Dlink demo camera (DCS 5300G) properly.

If anybody has any idea how to handle this issue .. pls help. thx

[megaweb]

Company network ? I dun think you can stream your home IP camera at work as your company network blocks all ports except proxy.

[utaka36]

Yep. It's company network. But how come I can streamline demo cam at Dlink office?

[alanchia67]

TS, have you tried accessing your camera using another pc outside of your office network (like friend's pc) just to make sure the problem is not with your setup at home?

[megaweb]

Yep. It's company network. But how come I can streamline demo cam at Dlink office?

Dlink office could be using their network with IP camera ports open to demo. I dun think your company will open those ports.

[utaka36]

TS, have you tried accessing your camera using another pc outside of your office network (like friend's pc) just to make sure the problem is not with your setup at home?

Yeah, I tried almost from everywhere even from overseas network. Whenever I am connected to non-corporate network using any computer, I am able to view the picture properly. :s11:

[utaka36]

Dlink office could be using their network with IP camera ports open to demo. I dun think your company will open those ports.

Errr .. I can view Dlink demo camera from my company network. So when I log to Dlink demo camera from my work, I successfully streamline the picture; but when login to my camera at home from the same office network, I couldn't get the picture ... :s11:

[ktee]

I also have a 5220 and cannot view the video in my office no matter which port i opened. FYI, i can view the video from Cambodia and not my office. However, i can view the snapshot. which is not what i want but better than nothin.

I juz checked and my hardware is A1 and firmware is 1.02. Can i use the new firmware 1.04 which is listed to work under A2? Perhaps it can solve some of the recording problem.

Oh, is there a better software to view the mp4 clip? I cant even use the surveillance program to play.

Thks

[liangtam]

Your office must have blocked rtsp or relevant port that you've defined into ur ip cam.

[edwardkr]

Hi guys,

Sorry, quite a newbie in networking. Need some help from the experts here.

I've set up DCS-5220. I can view it at home over WLAN. I now want to be able to view it from office.

I've set up the DDNS on the DCS-5220. I've also opened the port 80 and ports 5556-5559 on my 2WIRE Wireless router. The router is used with Singtel Broadband. I've set up the ddns at dlinkddns.com.

The remaining question is, how do I now remotely view the camera? Do i just type in xxxx.dlinkddns.com? (xxx = the host name that I've chosen). I tried it but can't connect. I checked my account at dlinkddns.com and it seems like the ip address is not updated. Is this because Singtel doesn't allow port 80?

Thanks in advance for your help!

[liangtam]

you need to input the DDNS setting correctly into the camera.

[adriansslim]

Hi Liangtam,
I have the same problem of edwardkr.

I have a web cam also in the office. When I log in to my ddns, it will prom my office web cam not my home web cam.

Any one know how to solve it:s8: appreciate your advise:s22:

[liangtam]

You cant be inputting the same DDNS entry in both cam right?? :s22:

[adriansslim]

You cant be inputting the same DDNS entry in both cam right?? :s22:

Hi Liangtam,
I have manage to login my home web cam from my office. Now the problem is that the screen is black. Any suggestion?

How to open the RTSP connection in my office?

Best Regards,

[liangtam]

Check with your company which ports are restricted. You have to port forward all the ports in the config menu, since its not just RTSP port alone.

You may also wan try VPN soln to bypass such restriction, provided itself is also not restricted.

[smw60]

Hi,

Just chance upon this thread, and wonder if I can contribute some useful info.

I used to encountered similar issue with DCS-5220 in office network, but finally got it resolved. Just wonder if you guys still require input?

If need be I can try to compile the steps I've gone through to resolve the issue...need to check setup in my devices! If you have the problem solved, then it'll save my hassle in checking :-)

[godbless]

actually previously i also got problem viewing in office...but after upgrading the cam latest firmware..problem solved..

[smw60]

Mine had little to do with firmware, but more to do with choice of RTSP port and firewall port forwarding setup to DCS-5220.

[ktee]

Hi all

Sorry to dig tis up. :o

My problem (as in my earlier post) is solved after chged to 1.04 using http.

Now damn star*ub chg imail to smtp.gmail.com and required SSL. I set the new setting in the email setting in 5220. But i encountered this error in the log:

Mar 11 10:35:58 MAIL: Server=smtp.gmail.com; unexpected reply: 530 5.7.0 Must issue a STARTTLS command first. f42sm11951509rvb.3

Pls help me to overcome this problem. I cant save the motion deteced pictures to my e-mail account. How do i set the SSL and the port in 5220? I cant find any... :(

[jo_d_man]

Mine had little to do with firmware, but more to do with choice of RTSP port and firewall port forwarding setup to DCS-5220.

Does changing RTSP port number to 1025 helps?

[vapor77]

Does changing RTSP port number to 1025 helps?

Juz bought a 5220 during the IT Show. A noop in networking and can't get it to work. Called D Link, they say they can't comment on the SingNet 2wire modem port forwarding procedures!

Can some kind pp please list the steps to the Singnet 2wire modem Port Forwarding procedures?

The below are my D link Cam settings and using DCS 5220 firmware 1.05.

(General)
Lan Settings = Fixed IP
IP Address = 192.168.1.70
Subnet Mask = 255.255.255.0
Default router = 192.168.1.254
Primary DNS = 192.168.1.254
Secondary DNS = Blank

(Port Detail Settings)
HTTP = 8080
Enable RTSP authentication = tick
Access name for computer viewing = live.sdp
Access name for mobile viewing = ep-live.3gp
RTSP port = 554
RTP port for video = 5558
RTP port for audio = 5556

(Dynamic DNS)
Enable = Tick
Provider = DYNDNS.org (Dynamic)
Host Name = XXXXXX.dyndns.org
Username = XXXXXX
Password = Same password use to login to dyndns.com

Please help

[adriansslim]

Hi Jo,
My issue is slove. Actually I exchange the 2 wire for a new one instate touble the old one and set again the setup and now I have no problems to see it in office or Mobile phone.
The problems more on the 2 wire set itself rather then the setup port. I am using port 80 and have no issue

[Augy]

Hi Jo,
My issue is slove. Actually I exchange the 2 wire for a new one instate touble the old one and set again the setup and now I have no problems to see it in office or Mobile phone.
The problems more on the 2 wire set itself rather then the setup port. I am using port 80 and have no issue

Hi,

Can share your settings on 2wire? I am having problem port forward on 2wire.

Thanks