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Yong
21-05-2008, 11:24 AM
Is there a local distributor we can send in defective hdd to?

i read online that we got to send in the drive and the replacement will be send to us, and that hardware clinic thread about RMA states

Solectron GLOBAL SERVICES SINGAPORE PTE LTD
(Global Service) o/b Western Digital Corporation
BLK 750B CHAI CHEE ROAD #01-01,TECHNOPARK @ CHAI CHEE,SINGAPORE 469002

is doing the RMA. Anyone cna confirm pls?

Im sending in a 1.5 TB external HDD,
xBlackHawkx
21-05-2008, 11:50 AM
Yes, remember to register your product first...
Yong
21-05-2008, 11:56 AM
Yes, remember to register your product first...

Check already, its eligible for replacement. But now question is, is there RMA service distributor in Singapore? Or it is a must to send hdd down
xBlackHawkx
21-05-2008, 11:59 AM
You can either send it back to the shop where you bought your ext hdd or make a trip down to solectron. I been there once to rma my hdd.
Yong
21-05-2008, 12:16 PM
You can either send it back to the shop where you bought your ext hdd or make a trip down to solectron. I been there once to rma my hdd.

Noted, thanks.
aderica
21-05-2008, 01:44 PM
OT: How come my wdc hdd warranty card stated at macpherson instead of chai chee?
xBlackHawkx
21-05-2008, 02:00 PM
OT: How come my wdc hdd warranty card stated at macpherson instead of chai chee?

:s11: What is the model of your hdd? What is the company name stated on the warranty card?
aderica
21-05-2008, 02:11 PM
:s11: What is the model of your hdd? What is the company name stated on the warranty card?

It is a passport 120gb. Achieva.
xBlackHawkx
21-05-2008, 02:23 PM
It is a passport 120gb. Achieva.

Oh. How come my passport 160gb doesn't have the warranty card? i was told to register online with the S/N given on the seal and go to chai chee if RMA is required.
aderica
21-05-2008, 02:26 PM
Oh. How come my passport 160gb doesn't have the warranty card? i was told to register online with the S/N given on the seal and go to chai chee if RMA is required.

Thats why. How come different distributor? You bought from where?
PsyNidE
23-05-2008, 08:31 AM
Thats why. How come different distributor? You bought from where?
WD has more than one distro in SG.
SeanPC
23-05-2008, 10:26 AM
wd hdd from achieva is 5 yrs 1 to 1 exchange warranty.
bigboysg
23-05-2008, 10:40 AM
Yup. I find Achieva's 1 to 1 exchange very useful.
I had a bad 750GB WD HD in the batch that we bought a couple months back. Just went down to Achieva in the morning to get a new replacement, pop the new drive into the NAS to rebuild the RAID5 volume, and everything was fine a few hours later.....
Mann
23-05-2008, 07:11 PM
Yup. I find Achieva's 1 to 1 exchange very useful.
I had a bad 750GB WD HD in the batch that we bought a couple months back. Just went down to Achieva in the morning to get a new replacement, pop the new drive into the NAS to rebuild the RAID5 volume, and everything was fine a few hours later.....

provided they have stock for the particular model of hdd you sent for rma,sure they will change for you on the spot,if not you still have to wait for replacement within 1 or 2 weeks.
bigboysg
23-05-2008, 09:49 PM
So far I've been down there twice this year (we have many HDs). Been lucky I guess as they have stock of our models each time.
jk2060
22-12-2008, 02:20 AM
So far I've been down there twice this year (we have many HDs). Been lucky I guess as they have stock of our models each time.

Anyone know what will happen if rma that model is end of service, not production anymore? wad will they replacing with ar?
bradputt
22-12-2008, 08:23 PM
so just to confirm. WD hard drives with achieva warranty have 5 year 1 on 1 and those from WD direct will be 3 years?

i check on mine, 5 years 1 on 1 but on the website is only 3 years
PsyNidE
23-12-2008, 08:26 AM
so just to confirm. WD hard drives with achieva warranty have 5 year 1 on 1 and those from WD direct will be 3 years?

i check on mine, 5 years 1 on 1 but on the website is only 3 years
Someone already replied to you in the other thread. Please check.
bradputt
23-12-2008, 12:49 PM
ok just saw it... thanks
pentexplorer
24-12-2008, 02:53 AM
this is for both internal and external hds? Btw thinking of going down tomorrow to change my passport. like got some problems..can anyone confirm whether its change on the spot?
bockscar
28-09-2009, 03:14 PM
Digging up old thread.

Someone said that can either mail them the HD or bring it down to Solectron right?

If i wanna go down to Solectron, do i have to bring the entire box etc? I've already registered the HD at the website and it's eligible for RMA