Wth! My Singnet 2wire Modem Blew Up By Lightning Strike!!!!

[nktpro]

I'm still in shock!

5 mins ago everyone knew there was a super heavy rain and lightning storm... I was using my internet connection through a 2wire modem from Singnet as usual.

Suddenly there was a very loud lightning strike and at the same moment my modem had a big "pop" sound together with very bright electric spark on top, then stopped working immediately. I unplugged everything right away for safety.

Now that if I plug the power cable to the modem again, it can still be on but all lights are red and no blinking anymore.

The questions are: Has the same thing happened to anyone here before? :(( Will I get a free exchange to a new one by Singnet or I have to pay 100% for it? Anything I should do to prevent this to happen again? Please help!

[ionicle88]

just an electrical surge... do call up singnet about this... ask them for a replacement...

[BlurKillerEX]

U shouldnt use electrical appliances during a storm xD
things get hay-wired by it often, my friend's xbox was fried that way too, lol

[ionicle88]

woodlands rain heavily almost everyday... and my comp is on 24/7... no problems yet...

[Scuderia]

Lightning fried modem. They do happen occassionally.

[chunlianghere]

tats scary.. anway to prevent this? other than dont use during the storm.

[salokin]

tats scary.. anway to prevent this? other than dont use during the storm.

Surge protector & UPS?

[liangtam]

Ish cannot help de. Put UPS let battery take the surge and die first.

[anonfire]

soo scary.
Or can we place our modem far away from window to prevent it?

[kennyg1969]

soo scary.
Or can we place our modem far away from window to prevent it?

No use moving away from window. The surge is in the electrical outlet. Protect it with a surge protector

[The_Dark]

soo scary.
Or can we place our modem far away from window to prevent it?

wow, you are an idiot.

[kenloonglow]

use plug that had "fused" lor :D

[albertchng]

use plug that had "fused" lor :D

How to when the 3 pins plug is together with transformer & no fuse compartment ?

[krazyman]

Surge can come thru the power or telephone lines. Generally, it's very safe in sg as cables are run underground instead of overhead. However, there are still some landed estates with overhead cables.

Protecting power point from surge is quite easy. There are extension that come with surge protector.

Telephone line surge protectors are also available in the market.

[chunlianghere]

oh...so TS is living in landed estate lor?

oh ya..surge protector can prevent. haha.. almost forgot.

is becos of sudden increase in voltage, tats y TS modem got "pop" n spark.

[jittery]

UPS does not protect from surge
http://www.totse.com/en/technology/computer_technology/surge.html

[Just Me]

Well, I think my singnet modem almost got fried as past few days ago there was a heavy storm when a bolt of thunder struck and it was very near the vicinity of my block as it was very loud. For a moment, my downloads stopped but resumed after a few mins. Must be my good old belkin surge arrestor and UPS w/phone line surge protector doing its job. :D

[liangtam]

Nah, its not.

[chunlianghere]

if its doing its job, than it shldnt stop download lo.. it shld work like nth happen.

[chaicka]

UPS does not protect from surge
http://www.totse.com/en/technology/computer_technology/surge.html

UPS does provide surge protection. It's just depending on what kind of UPS (cheapo ones and low end models dun expect too much from it loh) and what's the surge level of protection.

[siron]

Wil Singtel replace on for free? This is not covered under warranty right?

[jase07]

soo scary.
Or can we place our modem far away from window to prevent it?

hahahaha such a "clever" boy

[chunlianghere]

but whether UPS hav surge protection or not, itself wil stated there one. jus look out for it. haha..

[Scuderia]

Wil Singtel replace on for free? This is not covered under warranty right?
If it's still under warranty then just go RMA. Do not tell them that it is has been struck by lightning, since even insurance don't cover such event, which is termed " act of god".

[nktpro]

OK guys here is the solution for anyone having the same case:

Calling Singnet will not solve anything since they are not in charge of modem stuff. They will redirect you to:

76 Playfair Road, #06-03
LHK2 Building
Singapore 367996

Bring your modem + power adapter there, fill up the form outside then bring in to exchange for a new one. They did it very fast without any hassle.

Hope it helps someone.

[Kitaro9202]

lightinhg dun use com