Starhub feedback statistic ...for real???

[boucyfirebal]

http://img401.imageshack.us/img401/971/starfugnt1.jpg

[coldboy]

highly dependent on the sample group who were being surveyed.

[boucyfirebal]

true but there put total number and never state that sample is taken

[cleodux]

Also not every feedback/complaints from caller are being logged. Unless you state a request for your complain to be logged :D

Sometime they refuse to logged your complains if the complain is small matter.

And Statistic is always lie remember lol

[liangtam]

The set a high criteria before it gets considers as complaint.

[alex22]

The set a high criteria before it gets considers as complaint.
Maybe all these "complaints" are only considered as part of sample when they reach HOD level?