I managed to downgrade my MOL express to surflite while on contract!!

[sHrike]

since my last complaint at MOL express not giving me the full 8 mbps speed ..esp during peak hours....damm SLOW!!. i finally got them to downgrade my plan to surflite...even though i am still on contract....they cannot resolve my speed problems so i insist on downgrading at least i pay less....suffer less damage u know.....
and u know at least i can get a full 2 mbps ...i get what I pay for....unlike express plan...u pay 56 for 2mbps speed!!...

Stafug......KNS!!!!:s27:

jumping to singnet after this.

[invisible01]

care to share how you did it? like how many times you complained?
i have been facing difficulties using my connection in the evening for about 1 month. This sometimes happens in the day as well.

- page cannot load
- ping www.yahoo.com -> no response

I still have 1 year left on contract.. and their helpdesk is forever busy. Can't seem to speak to any CSO at all.
I have seriously thought of terminating the service by paying the termination fee.

[prostcode]

yes please share how you do it. im facing the same problem too. would be great to downgrade to surflite so we pay less.

thanks!

[sHrike]

their telephone CSO are not capable of doing anything for you...they are just delaying you.

my case i was played by them for 3 months...they check this onsite..off site...change this modem change that setting...no good improvement came out....

SO I WAS SO FED UP ..with making these call ...and the hotline are so dammed busy.( goes to show how bad their network is )..always got to wait for 30-40 mins before someone picked the call. I went to TM to their service counter in person.

I told them , their tech support had ack this slow problem...but they cannot resolve it FOR 3 months!!...what you expect me to do ....pay full 56 $$ for a measly 2 mbps speed during peak hours....hey what kinda of service is that you are providing. I suppose to get full 8 mbps at all times...


anyway, I was jus being firm not rude to the CSO....the poor part-timer has to go into the manager's office twice before getting me a month's wavier and a downgrade to surflite plan...so it is not easy but main thing is you need to go down in person ...be prepared to spend an hour and kick up a fuss....and bring speed record printouts with you ...will better to back you up.....

[sHrike]

care to share how you did it? like how many times you complained?
i have been facing difficulties using my connection in the evening for about 1 month. This sometimes happens in the day as well.

- page cannot load
- ping www.yahoo.com -> no response

I still have 1 year left on contract.. and their helpdesk is forever busy. Can't seem to speak to any CSO at all.
I have seriously thought of terminating the service by paying the termination fee.

yup ...but u pay the termination fee...u lose out rite!!...i always demand to terminate without penalty..but that was not successful....so i demand downgrade!!

But do not be rude but firm.

[Success]

http://forums.hardwarezone.com.sg/showthread.php?t=2105163