What's wrong with Starhub. Mar 2009

[osimese]

Connection to oversea servers so slow. Some picture wont even load. BT also the same. Play any game also very lag!!!

[JPadPro]

Same issue.
Peak hours are horrible, non-peak also seems affected as well.
:(

[kai_87]

i think must jumpship already

[kenloonglow]

sigh...what else can we do beside jump ship (if no more contract) ?

[osimese]

It was ok with the usual peak crawl until lately become more and more worse. I got no contact but I think will still stick to starhub cos of my home digi voice. had an even worse experience with singnet.

[shamuslee]

Jumped to Singnet:(

[Just Me]

i think must jumpship already
In SH's case, you walk the plank to get off the ship... :D

[anyhowsaysay]

surfing internet very slow

especially loading..

Peak hour can't use at all, unless very patient waiting for loading

but bit torrent does not seem to be affected that much

[hotweb]

yah same idea here, starhub is so lousy and they don't seem to fix the problem (since Jan 08),
can someone comment if M1 is good?

[yfWong]

Last time cannot even load pictures, always red x. Now uber slow .... F5 F5 F5 all the way :s27:

[Kenntt]

Same here. Super slow access on MOL. Can't load pictures on flickr.
Calling hotline soon.

[bitsoffish]

im on the 2mbps plan and speeds are completely ****ed throughout the day. ****ing sick of it already. likely terminating tonight.

have another 8mpbs at my parents place. and the speed at night is completely screwed up as well. that one see IT show got good promos from singnet and will be switching over as well.

sick of the bull**** they have been giving.

[spark7]

pls call them to screw them to let them know

[tigerwoods]

SH = SLOW like HELL

[bitsoffish]

pls call them to screw them to let them know

im not gonna waste my effort screwing them as it wont change anything anyways. id terminate the 2mbps and go to the singnet 1mbps directly

[WahChicken]

Haha....Starhub have did it again....I guess.

Don't bother to call the hotline bah....
Seriously...the support staff are non technical people so please do not harass them!!! =P

Why do I say, don't bother is that they always ask their customer to perform a set of test which are totally useless and time wasting.

Most of the time, they always blame it on your router.....saying that this might have caused it. The last time I called...I ended the call pretty quick by just saying the following,

- I Do Not have a router
- direct connection via cable
- No Firewall
- Turn off my Anti virus
- Check that WINXP firewall is OFF
- Updated my OS and my lan card driver to the latest version
- I AM AN COMMS ENGINEER

and...the staff was so astonish that i was so direct that he say he will get back to the network engineer in charge and let me know again.

No reply from them after that....sad......

Common reason they have gave me
- Connection Interruption thus...they are redirecting traffic
- Performing repair or maintenance
- high traffic usage during peak hours

They can't say anything about the router, AV and Firewall...etc
because i did state i do not have it or have turned off....haha

I will be terminating my 8MB Plan with them when my contract ends.....God Bless Starhub!!!!
hahah

[phoby]

wow this is exactly what i told them and also got the same old reply that they will get back to us and since then i dont hear anymore from them

[WahChicken]

Starhub = Standard
Reply.

...hahaha=P

[liangtam]

u just cracked their SOP

[stussyking]

so jumping ship to who ? .. singnet ..

[mata_hippo]

how good if our favourite online game servers r located here

[santaboi]

anyone had problems accessing the internet about 20mins ago?

[VickyToh]

Guessed SH is conducting some sort of experiment....... trying to limit or throttle the Bandwidth so as to determine how much lower could they go further......... so that they'll know how many more new users could be accomodated for the coming Sitex2009?

[ackrapovic]

The story of jumping ship is baffling me....

no doubt starhub is f#$% up this few mths....

i have experienced their customer service all the way to the technical..poor coordination and

handling customer....

Back to the jumping ship....If most of you guys decided to jump ship, that will lighten

starhub's network load...thus making their network faster..and then singnet back to slow

mode...isnt that ironic....then after that u all jump ship again.....

I'm monitoring after the SITEX if there is any improvement....if not...i think we all go fly

kite better....

[albertchng]

...

that will lighten starhub's network load...thus making their network faster..and then singnet back to slow mode...isnt that ironic....then after that u all jump ship again.....

I'm monitoring after the SITEX if there is any improvement....if not...i think we all go fly kite better...


singnet will return to slow mode? how you know? where you heard? :yawn:

after SITEX if you are still with SH, then good luck flying your kite... :s13:

[rojiko]

sh sux so badly.. i trying to get help from them.. n they are nt responding.. wtf is this siaa

[Swordsman]

even load hwz forum also so long... def going to jump ship to singnet...

[Just Me]

sh sux so badly.. i trying to get help from them.. n they are nt responding.. wtf is this siaa
They are too busy doing OT chopping up the carrot heads for the upcoming PC show. :D

Always plenty of mules around to bite ya know..

[liangtam]

even load hwz forum also so long... def going to jump ship to singnet...

Anytime between 10-12, you must have condo... i mean durex. if not cannot surf one

[wisely2000]

its sucks big time at my place too ..thomson area ..then again i may re-contract again if they will give out freebies like notebooks (not those minis ) :-)

[Sonic_85]

haiz me on sh oso facebook pics cant even load :(

[stussyking]

I cant dowload anymore revision3 videos ... just now can stream .. now streaming also cannot OMG ..

[chinnian]

Last night i finally got thru the SH hotline after 15 mins to complain about my Hubstation internet problem. Super slow surfing for the past 2 weeks.
The CSO said my HubStation modem mac id isn't activated yet (which doesn't make sense as i've been surfing using it for the past 5 mths or so)..

anyway, i gave her the mac id as told, and she "activated" it in 10 mins, and it's back to norm again.
will monitor it for a few days.. before i finally decide to jump ship.. (well, my internet on HubStation is "complimentary" now anyway).

[tigerwoods]

I cant dowload anymore revision3 videos ... just now can stream .. now streaming also cannot OMG ..

revision3 videos must use a download accelerator, I always max out when downloading revision3 videos
http://i44.tinypic.com/2dcbcsp.jpg

[kaicheng83]

Pinging 116.87.128.1 with 32 bytes of data:

Reply from 116.87.128.1: bytes=32 time=715ms TTL=63
Reply from 116.87.128.1: bytes=32 time=544ms TTL=63
Reply from 116.87.128.1: bytes=32 time=691ms TTL=63
Reply from 116.87.128.1: bytes=32 time=680ms TTL=63

Ping statistics for 116.87.128.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 544ms, Maximum = 715ms, Average = 657ms


hmmmmmm using Maxonline surflite

any idea how come latency so high ?

[kevinbox]

Pinging 116.87.128.1 with 32 bytes of data:


Reply from 116.87.128.1: bytes=32 time=13ms TTL=59
Reply from 116.87.128.1: bytes=32 time=7ms TTL=59
Reply from 116.87.128.1: bytes=32 time=10ms TTL=59
Reply from 116.87.128.1: bytes=32 time=11ms TTL=59
Reply from 116.87.128.1: bytes=32 time=13ms TTL=59
Reply from 116.87.128.1: bytes=32 time=15ms TTL=59
Reply from 116.87.128.1: bytes=32 time=12ms TTL=59
Reply from 116.87.128.1: bytes=32 time=26ms TTL=59
Reply from 116.87.128.1: bytes=32 time=11ms TTL=59
Reply from 116.87.128.1: bytes=32 time=29ms TTL=59


Ping statistics for 116.87.128.1:
Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 29ms, Average = 14ms

mine's fine lie...MOL Premium here....

[liangtam]

Pinging 116.87.128.1 with 32 bytes of data:

Reply from 116.87.128.1: bytes=32 time=715ms TTL=63
Reply from 116.87.128.1: bytes=32 time=544ms TTL=63
Reply from 116.87.128.1: bytes=32 time=691ms TTL=63
Reply from 116.87.128.1: bytes=32 time=680ms TTL=63

Ping statistics for 116.87.128.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 544ms, Maximum = 715ms, Average = 657ms


hmmmmmm using Maxonline surflite

any idea how come latency so high ?

Turn off every PC, leave only 1 turned on. Stop all application and make sure your network card stop transmitting anything, few bit packets per seconds while idle are okay. Then start ur ping.

[kaicheng83]

Thank you,

Utorrent is the culprit.

[liangtam]

Thank you,

Utorrent is the culprit.

Hoho, finally u admitted... :)

[appleyboy]

wah .. dun leech bandwith leh ... sigh .. no wonder green pipe choked .. now we know just use direct download ..

[Dan1111]

Last night i finally got thru the SH hotline after 15 mins to complain about my Hubstation internet problem. Super slow surfing for the past 2 weeks.
The CSO said my HubStation modem mac id isn't activated yet (which doesn't make sense as i've been surfing using it for the past 5 mths or so)..

anyway, i gave her the mac id as told, and she "activated" it in 10 mins, and it's back to norm again.
will monitor it for a few days.. before i finally decide to jump ship.. (well, my internet on HubStation is "complimentary" now anyway).

SH does not give a damn about hubstation internet speeds as they deem it as a "free" service to you for watching their cable TV! Besides, I find surfing wif hubstation at 1 mbps slower than the 256K Singnet ADSL plan I had almost a decade ago!

[chinnian]

SH does not give a damn about hubstation internet speeds as they deem it as a "free" service to you for watching their cable TV! Besides, I find surfing wif hubstation at 1 mbps slower than the 256K Singnet ADSL plan I had almost a decade ago!

I got through the hotline last night, after they asked their engineer to check signal in my area,
they are sending a technician down to check. So ya, to some extend, they do look into my internet problem on the hubstation.

[santaboi]

latency is okay(uploading file in background)

Pinging 116.87.128.1 with 32 bytes of data:

Reply from 116.87.128.1: bytes=32 time=26ms TTL=59
Reply from 116.87.128.1: bytes=32 time=12ms TTL=59
Reply from 116.87.128.1: bytes=32 time=30ms TTL=59
Reply from 116.87.128.1: bytes=32 time=13ms TTL=59

Ping statistics for 116.87.128.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 30ms, Average = 20ms

[OnizUk4]

Anyone living in Hougang experiencing ultra high ping for gaming at local servers?

[pyu]

Pretty bad for me for the past two days. No website would load - strangely though, gaming was okay. It seems some admin was tap-dancing on their proxy server or doing some stuff to their routers and killing off HTTP connections?

It seems pretty wierd to me that Starhub would spend so much money to get Sandvine, and other forms of throttling when they are just really short-term solutions. Oversell FTL. Do they think people can accept this level of service?

A pretty big thumbs down for me for Starhub, or as everyone has said, Laghub. Once my Maxonline contract has expired, time to give Singnet a call.

[Asakura]

Anyone living in Hougang experiencing ultra high ping for gaming at local servers?

that will be me.
i have a ping of 400-500 in l4d

[Mclairs83]

i haf switch to Singnet and the experience is so god damn wonderful.

I have never reach 1.1MB/Sec constantly when direct download from Symantec website on Starhub..but i'm able to do it on Singnet during the night.

excellent. i'm impressed. :D

[Linger]

I am losing my patience with Starhub. I have called up at least close to 10 times in recent weeks (each time I waited 30-45mins for the technical team to pick up my call) but the snail speed persists. I am not running any P2P or gaming. Just surfing the web is enough to make me puke blood. They have sent in 2 engineers (the most recent was yday), changed the modem and all the connecting cables. Last night and today my digital voice failed, which is compromising my home security system. I had tried to call the hotline last night but ended up being on hold for an hr on my mobile phone w/o an agent picking up my call. *Mutter*

My MOL is expiring this Fri so I am tempted to jump ship despite the higher costs.

Btw, Starhub hotline said no connectivity issue in my area, i.e. Simei so the problem shld be restricted to my place. *Mutter*

[chinnian]

I am losing my patience with Starhub. I have called up at least close to 10 times in recent weeks (each time I waited 30-45mins for the technical team to pick up my call) but the snail speed persists. I am not running any P2P or gaming. Just surfing the web is enough to make me puke blood. They have sent in 2 engineers (the most recent was yday), changed the modem and all the connecting cables. Last night and today my digital voice failed, which is compromising my home security system. I had tried to call the hotline last night but ended up being on hold for an hr on my mobile phone w/o an agent picking up my call. *Mutter*

My MOL is expiring this Fri so I am tempted to jump ship despite the higher costs.

Btw, Starhub hotline said no connectivity issue in my area, i.e. Simei so the problem shld be restricted to my place. *Mutter*


Are you having problem throughout the day or only at night?
When I was on MOL Express last yr, i can't load pgs in the morning... but ok at night.

I've since been using Hubstation since late last yr when they started the Hubstation rental scheme and terminated my MOL.
It was alright for the 1st few mths, in fact i was quite satisfied with the speed for a 1mbps "free" connection.
But in the past 2 weeks, it's impossible to load pages at norm speed night, some takes 3 mins, some never load at all, MSN messenger and uploading of files in the background seems fine. Morning surfing is ok, no problems.

They are sending technician on Sat morning, but if the speed is norm when they come, i'm afraid they might just say there's no problem.
And well, they could always "blame" the slow-speed on my "free" 1mbps connection.

Trying hard to save some money, but I'm seriously considering signing up with SingTel as i don't think the problem will be solved even if i subscribe to MOL for higher-speed plan... hai.

[OnizUk4]

that will be me.
i have a ping of 400-500 in l4d

Normally after 10pm the ping is horrible around 150-250. After 1-2am it will slowly subsidy to around 60-100 then back to 10-30.

[chinnian]

Normally after 10pm the ping is horrible around 150-250. After 1-2am it will slowly subsidy to around 60-100 then back to 10-30.

similar case as me.
slowest from about 8pm to 1am.
after 2am, it almost back to norm.
9am in morning, its back to norm.

i live in bedok n, btw

[Jamesykl]

It is the result of school holidays. Every kid playing online like mad using Starhub broadband. Jam up the connections. Every Starhub subscribers agree to use the internet at certain time to test the strength of its bandwidth. If the bandwidth went very slow, then it is just that the broadband bandwidth is not able to supply enough for all its subscribers. Entrepreneurship forces companies to make the most profit. By supplying minimum bandwidth and getting maximum subscribers, company profit will rise. This is business minded.


Connection to oversea servers so slow. Some picture wont even load. BT also the same. Play any game also very lag!!!

[OnizUk4]

similar case as me.
slowest from about 8pm to 1am.
after 2am, it almost back to norm.
9am in morning, its back to norm.

i live in bedok n, btw

Have u try to call starhub? Seems like alot of east side ppl got problem with starhub.

[chinnian]

Have u try to call starhub? Seems like alot of east side ppl got problem with starhub.


yes i've called (see my post above ) :)
i plan to go to StarHub to file another complain later. Not expecting they would do anything immediate though. Just hope they'd take these complains seriously.
what else can we do? all complain to IDA?

[kutysam]

Guys, do you see the image below at http://192.168.100.1
I have been able to access the 'full' config page since a few weeks back.
Previously, since i signed up for starhub (quite a few years back) they blocked most of the pages. Modem is SB4100.
I tried SB5100 modem too but couldn't even get to 192.168.100.1.

1 thing i realised.. whenever i feel the laggg in internet, i try to ping 192.168.100.1 and its not successful only during the lag period for a few attempts. Tried a direct connection and also same result.

http://i40.tinypic.com/29o3koz.jpg

[jaiong2000]

Very keen on SH 3Freedom pack. Singnet mio expiring, hear all SH problems, tested MOL/DVH with friend's modem, needs doubleclick to surf, speed ok, cannot fax out. hear more SH probs here. Skip the attractive SH idea. ST internet& DV still best experience. will go SN 3mb+ miovoice. any combi pack from ST on latter 2? Yipee, Sh just lost another customer!

[Catbert]

Pretty bad for me for the past two days. No website would load - strangely though, gaming was okay. It seems some admin was tap-dancing on their proxy server or doing some stuff to their routers and killing off HTTP connections?

It seems pretty wierd to me that Starhub would spend so much money to get Sandvine, and other forms of throttling when they are just really short-term solutions. Oversell FTL. Do they think people can accept this level of service?

A pretty big thumbs down for me for Starhub, or as everyone has said, Laghub. Once my Maxonline contract has expired, time to give Singnet a call.

Sandvine eh? Hmmmm...apparently a US company called ComCast uses this as well. Anyway a quick search on the net reveals this :

http://www.sandvine.com/news/pr_detail.asp?ID=100

I'm just giggling at the first paragraph. :P

[juuzbe]

hi, currently me on MOL 12Mb, speed so far ok, but not acceptable... been very slow lately also. It's worse when using router, my other room's pc detection is damn bad, adapter ned to be near the room where i put the router, then can detect... like got some 'grey' corners like tat...

Due to contract ending soon, thinking of downgrading to thei Surflite to lighten some cost. not sure if the network will crawl slower than snail not...

[Linger]

Are you having problem throughout the day or only at night?
When I was on MOL Express last yr, i can't load pgs in the morning... but ok at night.


The lag comes sporadically...at different times, could last as short as 10 mins to 2 hours. It's frustrating when I need to work from home...my digital voice is still down...going to give Starhub hell if they dont call me back tonight since ADT cannot monitor my home security with the line down

[Linger]

yes i've called (see my post above ) :)
i plan to go to StarHub to file another complain later. Not expecting they would do anything immediate though. Just hope they'd take these complains seriously.
what else can we do? all complain to IDA?

Make sure they knows you are serious abt the issue else they cant be bothered with your case. I was too nice the 1st few complaints and they never get back to me at all. I had to threaten termination and seeking damages from them before they bother to take me seriously...

[santaboi]

very slow...
http://www.speedtest.net/result/432035499.png (http://www.speedtest.net)

[AT_HWZ]

So, how many have jumped ship?

Anyway, I got slow or impossible connections to eBay U.S. tonight.

[OnizUk4]

MOL Premium (Hougang)
http://www.speedtest.net/result/432120360.png (http://www.speedtest.net)
Well done Starhub, u did Singapore proud.

[TheV]

I'm getting ridiculously lousy speed too. data/pictures either load real slow or with errors

[kai_87]

Me too. MOL. Pics load very slow.

[cstrikecz]

Looks like StarHub has lots of problem .
Well, I think I better stick to SingNet .

[Linger]

Surprisingly no lag for me tonight but digital voice is down...

If you dont have issue with ur Singnet connection, better stick with it then to deal with sporadic low connectivity like us.

[Asakura]

i can't believe i'm on premium with this
http://www.speedtest.net/result/432143908.png (http://www.speedtest.net)

[AT_HWZ]

I'm shocked by the poor local download bandwidth speed you guys are getting. I'm wondering what kind of overseas download bandwidth speed you guys are getting.

Locally, I get 25Mbps but to west coast of the U.S., I'm getting only 2Mbps. 90% drop! If you get 1.3Mbps locally, does that mean you get 150kbps??!!

[Asakura]

i can't even be bothered with overseas when i cannot even settle on local

[thelousy]

208 ping to singapore.

Starhub rocks man.

http://www.speedtest.net/result/432149481.png (http://www.speedtest.net)

[qwertqwert]

seriously wad the f is starfub doing.. really make pple du lan..

[chinnian]

it seems to be back to norm for me since 11pm.

download: 835 kbs, upload: 213 kbs, ping 42 ms

for hubstation 1mbps.
bedok n.

hope it stays this way.

[OnizUk4]

It is killing people like me who can only enjoy my access at night and this doesn't even get close to the lowest standard i set. Nothing more than 100ping on local servers. Don't talk about download and upload, i can't even access local websites properly.

[OnizUk4]

i can't believe i'm on premium with this
http://www.speedtest.net/result/432143908.png (http://www.speedtest.net)

Where do you stay?

[Linger]

1st time I have no lag in many weeks. Tmr can go buy toto liao. Simei area. MOL Express

http://www.speedtest.net/result/432158735.png (http://www.speedtest.net)

[Errz]

http://www.speedtest.net/result/432165487.png (http://www.speedtest.net)
http://www.speedtest.net/result/432167852.png (http://www.speedtest.net)
http://www.speedtest.net/result/432168787.png (http://www.speedtest.net)
bye bye fat pipe. hello red dot (friday)

[OnizUk4]

I going to wait until the end of this month before i lodge a complaint man.

[Asakura]

hougang area
end of the mth?
pls. complain everyday
lol

[OnizUk4]

hougang area
end of the mth?
pls. complain everyday
lol

Same area. Mine is Ave 4.
Complain everyday? I wish i can. I hope to live longer.
Didn't want to waste my breath on Starhub.
I will not have re-contract if not for my father who blur-blur accept starhub offer of 25% off monthly bill.

[Asakura]

Same area. Mine is Ave 4.
Complain everyday? I wish i can. I hope to live longer.
Didn't want to waste my breath on Starhub.
I will not have re-contract if not for my father who blur-blur accept starhub offer of 25% off monthly bill.

no lah diff ppl at diff area complain...not 1 person everyday complain. lol
bloody starhub

[OnizUk4]

no lah diff ppl at diff area complain...not 1 person everyday complain. lol
bloody starhub
Connection back to normal.
Ping still quite high but acceptable around 55-80.
http://www.speedtest.net/result/432195751.png (http://www.speedtest.net)

[Errz]

Connection back to normal.
Ping still quite high but acceptable around 55-80.
http://www.speedtest.net/result/432195751.png (http://www.speedtest.net)

its not back to normal. its because now 1 am plus. most sleeping liao . not surfing/downloading/youtube-ing

[OnizUk4]

its not back to normal. its because now 1 am plus. most sleeping liao . not surfing/downloading/youtube-ing

What can i do man?
It been like that for the past week.

[Asakura]

yes every1 else is slping tats y its 'norm'

http://www.speedtest.net/result/432209042.png (http://www.speedtest.net)

[jaiong2000]

hi guys, I have been reading your cries over the 2 weeks, and felt very unjust for you. I think you guys have to write to somebody soon and now...CASE, IDA, ST Forum, New Paper. No use venting your anger writing here. I have wrote to STForum (stforum@sph.com.sg), on your behalf, hoping that they will investigate with Starhub. But it is more useful coming from you guys, with the facts and figures tracked/logged over the months/weeks...

My letter as follows:

Date: 19th March 2009

Name: XXXXXXXXX

Address: XXXXXXXXXXXXXX
XXXXXXXXXXXXXXX

Tel: XXXXXXXXXXXX

Dear Editor:

I am not in the best position to write this article, as I am not a victim of sheer foul cries.
Perhaps, your readers will be interested to know the big problems happening at our 2nd largest ISP, Starhub and their broadband subscribers.

I was intending to subscribe to Starhub 3-in-1 Broadband/Voice/Cable TV (Triple Freedom Pack), until I read the forums at forums.hardwarezone.com.sg, dating as far back as Sep 2008. I was shocked, by the chaotic situation happening with Starhub's subscribers, evidently at the ISP's systems, technical and customer service support for the last 6 months till now.

Please refer to the following threads:

Problems with Starhub Digital Voice modem/home service. Please help!

MOL : Connection Interrupted

What's wrong with Starhub. Mar 2009

The following were cited from at least 100 different subcribers,
(over a few hundred posts, over the last few months):

'This is the 10th time I am calling Starhub, and....
'CSO promised to call, until today I have not....
'They keep blaming our routers, cables, etc. and refuse to admit....
'Tonite it is happening again, anyone else.....'me too, i oso, same here....'
'Shall we all write to CASE or IDA? Surely, somebody can do something?
'We shall all march to Starhub, and demand compensation....
'We will not pay for such XXXX services.....
'My parents keep screaming everyday about the phone (digital voice)....
'For the third time, they never return their calls, I'll wait till today, before I......
'This is the 5th time the engineers are visiting, I really cannot afford to stay at home to wait for them. anymore..
'My home security, relying the phone line, which is down for the last 3 days, is compromised...
'The technicans came down yesterday and today, but still the problems
'I am on Ultimate Plan (12 Mbps) $72.76 per month, ...the pictures on ebay and youtube cannot load...
'I am jumping ship.....(at least 50% of the subscribers)
'I ended up having to scream at the CSO, and threaten to terminate without paying, if....
'I waited for 30-45 mins to get through the support hotline...
'The customer service and technical support hotline is virtually non-existent.
'How can Starhub get away, by doing this to us?

As an observer (a SingTel/SingNet user), I do not see these as isolated problems, as these guys are technically more sound and IT-savvy than most of us.
(likely mid-to-heavy Internet users). Neither are these problem location-based, as they are reported island-wide.

As a consumer, I see this to be a truly unjust business practice by Starhub, by holding their subscribers to contracts, served with penalties, while providing a less than basic service.
I urge your ST team to investigate with Starhub and a selection of mid-heavy MaxOnline users, and report on this matter.

This will not only help the service provider to improve their service and business in the long run, but also calm many furious consumers out there, before it becomes a national crisis, national shame or mass commercial protest or abandonment.

More importantly, it will serve a good read for ST readers and Internet users.

On behalf of the ill-treated Starhub customers, prospective subscribers, and the general consumer, I thank you for your kind attention and prompt action.
--
Yours Sincerely,
Jai Ong
19th March 2009

I have tested with my friend's SH modem few days ago, ok, but DVH sometimes muted, cannot fax in/out, and re-con with SNBB and mioVoice (some probs too, but not serious)

I wish you all luck, and will stand by you.

[GamerZ]

jaiong2000: Thanks man!

[sHrike]

I have given up on Starhub ....decided not waste my breath with them anymore .

I will be switching to Singnet from Apr onwards.

[juuzbe]

me staying in sembawang area, finding their 12MB also not satisfactory. When I first started using abt 2yrs ago wow... the speed was slower than my dial up or slower than my prev usage (was using in another blk before I shifted to this blk), after call and complain, same crap... router thing, pc thing they will ask. I told them everything is the same setup as my prev address... how come the speed is so much slower leh? then they ask me go to don't know what page to key in the websites local one and overseas one all these... and send the records to them.... then call me back and eplain things which I don't understand, but i undestand they meant nothing wrong with their network lah...... In the end they say will 'refresh' the signal in our block, maybe many ppl in my blk using starhub... wat crap... till now also same leh.. or maybe improved liao, i dunno... maybe used to it liao...

Not IT inclined, I don't know what ping you guys are talking or how to monitor in terms of speed.. I only do the bandwidth test in their utilities website and got abt 14.xx figure nia, but I remember i got much higher in my previous block (think >20). Is 14.xx the correct or accepted one for a 12MB?

Me just called up to downgrade to 2MB to cut cost, but I'm expecting it to be crawling slower than snail.. anyway I don't have any contract withthem liao... probably wil give it a try for a month or so and see if really cannot tahan, will sure jump ship liao.!

[sptan3]

sigh...what else can we do beside jump ship (if no more contract) ?


You jump, I jump!:s12:

[Errz]

You jump, I jump!:s12:

Tomorrow! Hello Red Dot!:s13:

[santaboi]

anyone keep getting connection interrupted every 10mins yesterday?

i got like 6-10 connection interrupted every 10mins and everything that happens i have to renew my ip

http://www.speedtest.net/result/432541081.png (http://www.speedtest.net)

[Computron]

hougang area
end of the mth?
pls. complain everyday
lol

These few days starhub US-SG traffic like morning traffic jam .!! Web page keeps loadingloadingloadin...... *sianz

[spark7]

Demand them to cancel the contract without any penatly. Or downgrade to surflite so that you dotn pay 50+ for such lousy slow speed services

[liangtam]

if u have contract, u cant downgrade either.

[liangtam]

You jump, I jump!:s12:

You should listen to the tour guide.
You happy I happy, you jump I don't jump.

Anyhow jump will up lorries huans, hokay? :D

[Triotary]

This is terrible!!!! I can't even open my email every night (yahoo/hotmail)

When i test with speedtest to LA, it can't even process uploading!!!! Downloading was terrible! Im on surflite

[DingJie]

once my contract over, i sure jump ship le, internet ****ed up sia.


starhubultimate - woodlands

[Triotary]

Is singnet seriously better than Stahub?

[OnizUk4]

http://www.speedtest.net/result/432828362.png (http://www.speedtest.net)
Thank you starhub again.
If everynight starhub is going to give me this sub standard connection, i am going to go crazy man.

[Triotary]

http://www.speedtest.net/result/432828362.png (http://www.speedtest.net)
Thank you starhub again.
If everynight starhub is going to give me this sub standard connection, i am going to go crazy man.

Dude! it is every night for me man!!!!!!!!

[OnizUk4]

Dude! it is every night for me man!!!!!!!!

Do a speedtest for me. Where u stay man?

[jaiong2000]

oi! you ppl, stop being crybabies and talking cxxk here leh!

I read all yr SH problems forums here for this whole month, and wrote to ST a long article (see above), on your behalf, and you guys just keep quiet here and fly my kite???...excuse me, I outside people leh??? got no probs like u, and STimes thinks I am a big exaggerating kay-poh, when they recvd no news/complaints from victims...

Now is the time to try get back on your negligent ISP:
Everyone just write to :
StraitsTimes: stforum@sph.com.sg (mailto:mailto:stforum@sph.com.sg) and
New paper at:http://newpaper.asia1.com.sg/sendmail/0,6385,TalkToUs,00.html?

and relate your bad experiences (gentleman's 'complain'). No need winword or print/mail, just email can olreadi...once they receive enuff, they will sit up and send a reporter to SH. Sometimes, the media is stronger than the authorities, CASE Or IDA.

(Just don't be too technical, the editor/reporter may not understand speedtest, ping, latency, etc..
The bigger issue is the poor customer/technical service and support, and SH mgmt keeping mums, & under wraps..., worse, stinghing & campaigning more business for less than basic service. Of course no XXXX, kpkb, & 'wah-lao-a', etc. too.

Not forgetting, SPH (shares in M1) and AsiaOne got no shares in Starhub, will be great news for their readers and their shareholders.

For the blur ones, go read these threads too..
Problems with Starhub Digital Voice modem/home service. Please help!
MOL : Connection Interrupted

do the competition & yrselves a favour..

[Asakura]

This is terrible!!!! I can't even open my email every night (yahoo/hotmail)

When i test with speedtest to LA, it can't even process uploading!!!! Downloading was terrible! Im on surflite

if people in premiun ultimate or even express is having problems. i can't imagine your connection. :s13::s12::s22:

[Blackmel]

Anyone unable to download from Rapidshare Premium at the moment?

[spark7]

if u have contract, u cant downgrade either.

U can. Speak to the higher authority.

[Linger]

oi! you ppl, stop being crybabies and talking cxxk here leh!

I read all yr SH problems forums here for this whole month, and wrote to ST a long article (see above), on your behalf, and you guys just keep quiet here and fly my kite???...excuse me, I outside people leh??? got no probs like u, and STimes thinks I am a big exaggerating kay-poh, when they recvd no news/complaints from victims...

Now is the time to try get back on your negligent ISP:
Everyone just write to :
StraitsTimes: stforum@sph.com.sg (mailto:mailto:stforum@sph.com.sg) and
New paper at:http://newpaper.asia1.com.sg/sendmail/0,6385,TalkToUs,00.html?

and relate your bad experiences (gentleman's 'complain'). No need winword or print/mail, just email can olreadi...once they receive enuff, they will sit up and send a reporter to SH. Sometimes, the media is stronger than the authorities, CASE Or IDA.

(Just don't be too technical, the editor/reporter may not understand speedtest, ping, latency, etc..
The bigger issue is the poor customer/technical service and support, and SH mgmt keeping mums, & under wraps..., worse, stinghing & campaigning more business for less than basic service. Of course no XXXX, kpkb, & 'wah-lao-a', etc. too.

Not forgetting, SPH (shares in M1) and AsiaOne got no shares in Starhub, will be great news for their readers and their shareholders.

For the blur ones, go read these threads too..
Problems with Starhub Digital Voice modem/home service. Please help!
MOL : Connection Interrupted

do the competition & yrselves a favour..

Thanks. I will do that.

[Max]

Anyone unable to download from Rapidshare Premium at the moment?

for the past few days already like that .... keep getting time out ..... or no connection ..... keep repairing connection to connect .... :mad:

[spark7]

Thanks. I will do that.

Me too. Today is the worst, cant evne go to power 98 or 98.7FM web page.:s27:

[abcworld]

me too, encountering problem while entering sites nw.

[kheng86]

same problem here.

[kai_87]

me too. Very dulan.

[ReyB99]

i thought i kannah marked cos i gonna terminate lol..

so i guess not :P

[abcworld]

the lagging seems to be on and off these few days, having a hard time surfing still.

[sptan3]

the lagging seems to be on and off these few days, having a hard time surfing still.


Some places like changi north connection seem like very good, no lagging, no dc, radio live streaming oso no problem, but not for tai seng link can't even detect signal, if u call the cso they will ask u to do the stupid thing like go outside the building & connect or go near the main road & reconnect or pull in & out the sim card & reconnect and u have to wait at least 30 mins for the cso to answer your call & listen to tis rubbish.

Totally bad exp. with SH surflite, I don't mind lite but at least let me surf!!!:s27:

Paying for nothing!

[Tectrica]

My speed with starhub also getting bad. But I had bad experience with singnet in the past. Since singnet use telephone and i suspect my house line is not very stable, always causing signal to lost sync, thus i changed to starhub. So now, even if I wan jump ship i also do not dare.. Jump off a ship on to a boat with hole at the bottom.. very risky :(

[filton]

I'm going to jump ship jun once my contract ends...
normal surfing is slow... more like narrowband....:(

[Underdog]

I am on SH premium but for the past few months when i start up BT, my web surfing totally CMI.. Takes very long to load and BT speed is not that great too.. I am wondering is it my modem getting old or they throttle the speed when on BT.

[faithsilence]

starfug has alot of problems connecting to sites like photobucket esp at night. The pics cld not load at all, i tried the same website at my office (using adsl) and did not have any problems at all.

There was once best, totally no signal at all. BTW, Sembawang area.

[hotsoon]

Last night no signal at all, cant even load starhub website... calling to log complain, been put on hold for 30min, at the end I give up.

Bedok reservoir rd area. It getting worst day by day...

[keiiii]

Let the numbers do the walking...
http://www.ida.gov.sg/Publications/20061213184450.aspx


Maximum Available Throughput for Internet Connectivity to US

Singnet 8000kbps Unlimited Plan
http://img16.imageshack.us/img16/5286/maxsingnetus8000.png

Starhub (8Mbps) MaxOnline Express
http://img10.imageshack.us/img10/7319/maxstarhubus8000.png

>>>>

Singnet 10Mbps Unlimited Plan
http://img24.imageshack.us/img24/8292/maxsingnetus10000.png

Starhub (12Mbps) MaxOnline Premium
http://img16.imageshack.us/img16/837/maxstarhubus12000.png

[karangguni]

This is going to be my one and only post. It is also a bit technical.

I've been using Starhub for about 9 years, since they started their cable internet service. I will not bother to go into all the crap I've been through for 9 years with them. However, today something was different from the usual problems. There were 2 problems I ran into today :

1. I tried to upload 2 30MB files to file storage websites (I tried about 5 different ones). Each time at different points during the file upload, I would end up getting a page timeout error on my web browser.

2. On another computer in my house, my father was not able to even get the ebay website to load properly. It kept timing out as well. Note that when he was accessing the website, I stopped uploading. So nobody was using the internet connection at the time.

This sounded very familiar to me. For those of you who have read about a US ISP known as Comcast and have heard of something called Sandvine, you will know what I am talking about. So I did a bit of Googling and ran into this :

http://www.sandvine.com/news/pr_detail.asp?ID=100

So I fired up a packet sniffer and tried to upload one of the same files again. Sure enough, there were the tell-tale fake TCP RST-ACK packets being sent to my system, supposedly from the website I was uploading to. It is late and I have no time to explain this but those of you who know about TCP packets will know what I am talking about.

I am writing this so that people who are going to be facing this kind of crap will know why it is happening to them and won't go around in circles trying to fix the wrong thing. Do a search on sandvine comcast and rst and you will get a detailed explanation of what I am talking about.

[Obviouz]

i have just ended my hell time with them. now i'm really surfing. used to be stagnant with no wind. now it's tornado. LOL.

[SexKing]

This is going to be my one and only post. It is also a bit technical.

I've been using Starhub for about 9 years, since they started their cable internet service. I will not bother to go into all the crap I've been through for 9 years with them. However, today something was different from the usual problems. There were 2 problems I ran into today :

1. I tried to upload 2 30MB files to file storage websites (I tried about 5 different ones). Each time at different points during the file upload, I would end up getting a page timeout error on my web browser.

2. On another computer in my house, my father was not able to even get the ebay website to load properly. It kept timing out as well. Note that when he was accessing the website, I stopped uploading. So nobody was using the internet connection at the time.

This sounded very familiar to me. For those of you who have read about a US ISP known as Comcast and have heard of something called Sandvine, you will know what I am talking about. So I did a bit of Googling and ran into this :

http://www.sandvine.com/news/pr_detail.asp?ID=100

So I fired up a packet sniffer and tried to upload one of the same files again. Sure enough, there were the tell-tale fake TCP RST-ACK packets being sent to my system, supposedly from the website I was uploading to. It is late and I have no time to explain this but those of you who know about TCP packets will know what I am talking about.

I am writing this so that people who are going to be facing this kind of crap will know why it is happening to them and won't go around in circles trying to fix the wrong thing. Do a search on sandvine comcast and rst and you will get a detailed explanation of what I am talking about.

So this is good or bad for us.starhub user?

[tendola]

its good i think

[Numbskull]

No it's actually a bad thing.

[Kegler]

No it's actually a bad thing.

wow...numbskull from CsT ? hee....;)

[twosix]

Let the numbers do the walking...
http://www.ida.gov.sg/Publications/20061213184450.aspx


Maximum Available Throughput for Internet Connectivity to US

Singnet 8000kbps Unlimited Plan
http://img16.imageshack.us/img16/5286/maxsingnetus8000.png

Starhub (8Mbps) MaxOnline Express
http://img10.imageshack.us/img10/7319/maxstarhubus8000.png

>>>>

Singnet 10Mbps Unlimited Plan
http://img24.imageshack.us/img24/8292/maxsingnetus10000.png

Starhub (12Mbps) MaxOnline Premium
http://img16.imageshack.us/img16/837/maxstarhubus12000.png

I guess everyone complaining to SH should show these charts to them about their service levels. Since IDA knows, they should also do something about it.

[santaboi]

i dont think IDA can do anything about it becus its stated in ur contract with starhub that you be getting speed up to12mbit

[TimeTravel_0]

I believe all of us tie down to Starhub because of the contract.
I'm hubber. I have no complain with the tv and mobile phone line.
The only one service I damn dulan is the Internet.
What happen to the fat green pipe ?

[TimeTravel_0]

Most of us working during the day time.
What is the use of internet if the line so slow during the night time ?
From the graph, I believe the Singnet is the way to go after my contract end.
I guess I have to sacrifice my hubber privilege.

Let the numbers do the walking...
http://www.ida.gov.sg/Publications/20061213184450.aspx


Maximum Available Throughput for Internet Connectivity to US

Singnet 8000kbps Unlimited Plan
http://img16.imageshack.us/img16/5286/maxsingnetus8000.png

Starhub (8Mbps) MaxOnline Express
http://img10.imageshack.us/img10/7319/maxstarhubus8000.png

>>>>

Singnet 10Mbps Unlimited Plan
http://img24.imageshack.us/img24/8292/maxsingnetus10000.png

Starhub (12Mbps) MaxOnline Premium
http://img16.imageshack.us/img16/837/maxstarhubus12000.png

[santaboi]

how come M1 is not on IDA's website?

[carey]

Haha....Starhub have did it again....I guess.

Don't bother to call the hotline bah....
Seriously...the support staff are non technical people so please do not harass them!!! =P

Why do I say, don't bother is that they always ask their customer to perform a set of test which are totally useless and time wasting.

Most of the time, they always blame it on your router.....saying that this might have caused it. The last time I called...I ended the call pretty quick by just saying the following,

- I Do Not have a router
- direct connection via cable
- No Firewall
- Turn off my Anti virus
- Check that WINXP firewall is OFF
- Updated my OS and my lan card driver to the latest version
- I AM AN COMMS ENGINEER

and...the staff was so astonish that i was so direct that he say he will get back to the network engineer in charge and let me know again.

No reply from them after that....sad......

Common reason they have gave me
- Connection Interruption thus...they are redirecting traffic
- Performing repair or maintenance
- high traffic usage during peak hours

They can't say anything about the router, AV and Firewall...etc
because i did state i do not have it or have turned off....haha

I will be terminating my 8MB Plan with them when my contract ends.....God Bless Starhub!!!!
hahah

Don't play play hor - SH just won the "best broadband carrier" award :s27:

Anyway, I don't think we can expect any improvement from here until the NBN comes online - I suspect their cable system is in risk of being obsolete and hence they do not intend to spend any more money on it...

Or maybe at best we can see some minor "band aid" solutions to patch however best they can until 2012...sigh

[faruk55]

I have just downgraded from 12Mbp plan to surflite.. I have yet to see how my surfing speeds and d/l will be. Since there are 2 PCs connected to a netgear router, I have to check it out. This is the first time in my SH life have downgraded to 2Mbps. I find that paying so much just for surfing net has no point.

Further more, d/l of stuffs are done at office with SN 3Mbps static line. Save money.

But so far, not much of a problem at my area which is West Coast Rd.

[awayaway]

So this is good or bad for us.starhub user?

bad. correct me if i am wrong, i think that is sort of limiting bandwidth to users at different time of the day to overcome overloading of the servers/pipe/etc

[hersvim]

This is going to be my one and only post. It is also a bit technical.

I've been using Starhub for about 9 years, since they started their cable internet service. I will not bother to go into all the crap I've been through for 9 years with them. However, today something was different from the usual problems. There were 2 problems I ran into today :

1. I tried to upload 2 30MB files to file storage websites (I tried about 5 different ones). Each time at different points during the file upload, I would end up getting a page timeout error on my web browser.

2. On another computer in my house, my father was not able to even get the ebay website to load properly. It kept timing out as well. Note that when he was accessing the website, I stopped uploading. So nobody was using the internet connection at the time.

This sounded very familiar to me. For those of you who have read about a US ISP known as Comcast and have heard of something called Sandvine, you will know what I am talking about. So I did a bit of Googling and ran into this :

http://www.sandvine.com/news/pr_detail.asp?ID=100

So I fired up a packet sniffer and tried to upload one of the same files again. Sure enough, there were the tell-tale fake TCP RST-ACK packets being sent to my system, supposedly from the website I was uploading to. It is late and I have no time to explain this but those of you who know about TCP packets will know what I am talking about.

I am writing this so that people who are going to be facing this kind of crap will know why it is happening to them and won't go around in circles trying to fix the wrong thing. Do a search on sandvine comcast and rst and you will get a detailed explanation of what I am talking about.

great. it confirms my guess.

[gilaboyfjs]

speed at 8.17pm. mol express.

http://www.speedtest.net/result/440511669.png (http://www.speedtest.net)

[viperix]

Currently on MaxOnline Express and I've been having difficulty loading webpages these few days as well. Super irritating!

[Triotary]

Dude! it is every night for me man!!!!!!!!

Do a speedtest for me. Where u stay man?


http://www.speedtest.net/result/441063740.png

Between Kembangan and Eunos

[Triotary]

Sandvine exists because of P2P, go figure...

[yuri79]

I have just downgraded from 12Mbp plan to surflite.. I have yet to see how my surfing speeds and d/l will be. Since there are 2 PCs connected to a netgear router, I have to check it out. This is the first time in my SH life have downgraded to 2Mbps. I find that paying so much just for surfing net has no point.

Further more, d/l of stuffs are done at office with SN 3Mbps static line. Save money.

But so far, not much of a problem at my area which is West Coast Rd.

Downgrading need to sign the 24 months contract ?

[phuque99]

your sandvice p2p is selective kind that will throttle pirated content? torrent files from releases.ubuntu.com is super damn fast, always line speed max.

[CJ]

your sandvice p2p is selective kind that will throttle pirated content? torrent files from releases.ubuntu.com is super damn fast, always line speed max.

Bro. You just killed the "super damn fast" speed. They sure patch one.

[liangtam]

Bro. You just killed the "super damn fast" speed. They sure patch one.

his point is not about the throttlers, rather its the willingness of other peers to transfer to you at faster rates. Most people practice bandwidth managing now compared to when bittorrent first started out.

[sagiluck]

CUS : Hi
SH : Hi
CUS : I m having problem with my connection. My cable modem can't reach online state even after multiple reboot attempt. It just stucked at "Send" and keep blinking...
SH : Okay. Did you connect it to a router ?...bla bla bla... can you turn off your modem,unplug the power cable for 5 seconds and try again?

Sometimes I think the CSO follow SOP blindly ! they don't have a clear idea on how the things work do they ?

[phuque99]

Well, CSO are low paying support staff trained to follow script to firewall low paying consumers ;) But I do admit that Starhub has a very bad obsession against using routers :D

[askh52]

CUS : Hi
SH : Hi
CUS : I m having problem with my connection. My cable modem can't reach online state even after multiple reboot attempt. It just stucked at "Send" and keep blinking...
SH : Okay. Did you connect it to a router ?...bla bla bla... can you turn off your modem,unplug the power cable for 5 seconds and try again?

Sometimes I think the CSO follow SOP blindly ! they don't have a clear idea on how the things work do they ?

tell him ask his manger to talk... wat **** related to send light blinking to connect to a router...

[CoolJ]

Hi guys,

Is there something I can do with this issue I am facing?

Still getting frequent disconnections, where the modem keeps blinking at receive and cannot get online! Even after multiple reboots and long shutdown of the modem, it will be online for barely 30mins before repeating this blinking!

[liangtam]

Connect the modem to your main cable point bypassing any splitters.

[askh52]

Hi guys,

Is there something I can do with this issue I am facing?

Still getting frequent disconnections, where the modem keeps blinking at receive and cannot get online! Even after multiple reboots and long shutdown of the modem, it will be online for barely 30mins before repeating this blinking!

main pt should be in living room, try changing cable also...
if your modem too old consider change modem(or test from friend's unuse modem)

[CoolJ]

Problem is there is only 1 cable pt in the living room, and that's shared by my starhub cable tv and the maxonline using a splitter starhub gave.

Any idea how I can improve or do I need to get another cable pt?

I have changed the cables, but doesnt seem to work...

Thks!

[liangtam]

take the splitter out, connect it direct
if your modem happens to be white-turned-yellowish sets, throw

[askh52]

take the splitter out, connect it direct
if your modem happens to be white-turned-yellowish sets, throw

aiya.. remove splitter still same=change modem soon...
since u got cable tv.. I assume u no longer using analog, if your tv image sometimes pixlated = hse signal problem, otherwise is signal of ur modem dying

[CoolJ]

thks guys for the advices. Removed the splitter and situation seems resolved.

But need to connect it back when daughter wants to watch TV...

[liangtam]

then its easy right, time to change splitter.

[askh52]

u want i can sell u new splitter.. got 2 new 1 recently (<1 week, 1 for hubstation and 1 for modem...)