Starhub customer service - one of the WORST that I've encountered

[mexuswch]

If you dial their helpdesk number 1633, you will have to wait for at least 30 mins before someone picks up the phone. The person who pick up will note down all your problems, but will not be able to help you troubleshoot. He/She will then refer you to a senior staff who will call back the next day to help. What's the use of a helpdesk hotline when u can't troubleshoot on the spot.

[Linger]

My max record is I doze off while holding the line on my mobile phone, when I woke up an hr later, I was still on hold...I give up on them

[sHrike]

If you dial their helpdesk number 1633, you will have to wait for at least 30 mins before someone picks up the phone. The person who pick up will note down all your problems, but will not be able to help you troubleshoot. He/She will then refer you to a senior staff who will call back the next day to help. What's the use of a helpdesk hotline when u can't troubleshoot on the spot.

Do u believe me....my cordless phone ran out of battery after 45 mins of call waiting...imagine how much phone bill you will run up if you are using non-starhub line?

in anycase, their CSOs is not the problem. they are only working ppl. IT is the sucky LAGHUB service providing SUB-STANDARD broadband speed that is causing these issues.

that the ROOT cause. if they provide reliable , fast bb speed, I dun think there will be that many calls to them.

[FireHobbit]

they always don sound friednly and use the script method to address the issues...

[HUGO15481]

I share all your views and thinking of leaving the big fat green pipe which is clogged.

Need a bypass surgery.

[Pokémon]

You're speaking as of the red is any better, when in fact it'll be the same encouter when calling...

It depends very much on what time you're calling. You just have to remember that there's also peak/non-peak hours that people will call.

[mikezuper]

Would the management ever read this..?

Should we create an official thread and consolidate all the complain then after that send email to the CEO?
Maybe that will work? ;)

[mexuswch]

I guess it would be pointless even to inform their management as it is a system commissioned by them. Moreover, with all their cost-cutting efforts, services that do not generate any income will not be important to them. So it would most likely be a waste of time & effort trying to let them know that their services sucks. They will merely acknowledge and forget about it.

[seowbin]

drop them an e-mail is faster..

sometimes i get reply within the same day for a simple query .. (just asked the qn this week)

[tromba]

imagine they really cut cost and move the call centre to india or philipines
u will start complaining cannot understand the bloody accent.

get a life and give those ppl on the help desk a breather..

[santaboi]

Would the management ever read this..?

Should we create an official thread and consolidate all the complain then after that send email to the CEO?
Maybe that will work? ;)

yes.. i called them yesterday asking them why i cant access the internet on my default web browser on my phone and google maps mobile.. the guy told me to delete all my other internet profiles(im using a singtel) and then he sent me the 3g profile then i realised i could select different profiles.. wtf

[santaboi]

what is their customer service email?

[Linger]

customerservice@starhub.com

Rem to list your account no.

[konstrain]

get angmoh to complain to case and it will get their attention, jus like the tiger prawn issue.

[rogerfederer]

If you dial their helpdesk number 1633, you will have to wait for at least 30 mins before someone picks up the phone. The person who pick up will note down all your problems, but will not be able to help you troubleshoot. He/She will then refer you to a senior staff who will call back the next day to help. What's the use of a helpdesk hotline when u can't troubleshoot on the spot.

Used to be a sh bb customer and it wasn't difficult to get through to them then (3 years ago). But called them recently to enquire about a maxonline plan and had to wait ages before sb picked it up. The funny thing was that the cso was from digital voice section. Probably had to help out cos maxonline getting too many calls. Couldn't answer all my queries and had to arrange for sb else to call me, which took another 3 days.

Btw, it's just maxonline that's difficult to get through. I never have problems getting through to their cabletv hotline. But looking at the number of complaints regarding the bb speed and lagging issues, it's not difficult to imagine that their officers are kept busy all the time. :s22: