Starhub's PC Show 2009 Lenovo S10 Promotion

[shapolang]

Main points of the issue :

1. In the official newspaper ads for the promotion, all the main specifications for the netbook were mentioned except battery type/duration which was missing.

2. In the official brochure distributed in the PC Show by StarHub promoters for the promotion, all the main specifications for the netbook were mentioned except battery type/duration which was missing.

3. In description panel shown beside the display set of the Lenovo S10 inside StarHub's booth, all the main specifications for the netbook were mentioned except battery type/duration which was missing.

4. The display set shows that it was using a 6-cell battery (visually identifiable by its protuding profile compared to the 3-cell).

5. Some Starhub promoters told visitors with verbal assurance that the promotion comes with a 6-cell battery.

6. StarHub advertised the worth of the Lenovo S10 netbook by itself as SGD$699. Lenovo was selling the same model around the same price (if not lower) that comes default with a 6-cell battery.

7. No mentioning of any specifications of the Lenovo S10 in the official Acknowledgement Letter which is given to the subscriber to collect their free netbook in July 2009..

Update 11 (23/06/09):

I have cancelled my contract. Read #265 for more info :

http://forums.hardwarezone.com.sg/showpost.php?p=38563381&postcount=265

Update 10 (19/06/09):

Reply from StarHub to WangZaXiaoManTou via email (emphasis mine)

"We wish to advise that the Lenovo comes with a 3 cell battery. We are
sorry for the confusion, as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only.

The specification of the laptop is the same as what Lenovo is
selling, except for the battery. The Usual Price of the retail model
with the 6-cell battery is $799, whereas we listed our unit's worth
as $699 as per recommended by Lenovo. We are sorry any confusion
caused."


Update 9 (19/06/09):

http://www.tinyurl.com/starhub

With the above easy to remember and verbalise link to this thread, you can spread the word even faster (e.g. when talking to starhub CSOs).

Update 8 (19/06/09):

The price difference should be $239 (6-cell) - $155 (3-cell) = $84 according to the following Lenovo web page :

http://shopap.lenovo.com/SEUILibrary/controller/e/sgweb/LenovoPortal/en_SG/catalog.workflow:show-category-with-items?category-id=4364BD0F20B94413B5AD6E684D2848E9&show-page=6

This thread is searchable on google now. Have fun googling the following terms and see how high this thread ranks :s13: :

- starhub promotion
- starhub pc show
- starhub lenovo

Update 7 (17/06/09):

From flywheel's feedback, StarHub seems to be sending email to subscribers stating 3-cell and pushing back the collection date to 15 July.

Update 6 (16/06/09):

Just checked at https://rollout.opennet.com.sg/ (OpenNet). My block will be wired (optic fibre) in Jan - Mar next year.

So I am seriously considering voiding my contract now, sign a 6 month M1 broadband contract, then jump ship to the best Retail Service Provider in first quarter 2010 if the service is ready by then. If not, keep recontracting in 6 month periods. No matter how late the service starts, I doubt it will take more than 2 years more now.

If tied down to 24 months Starhub (or Singet) contract now means I *may* miss out on opennet for at least 1.5 years (assuming opennet service begins relatively quickly after the cables are laid).

I am thinking even in best case scenario StarHub gives me a 6-cell, I *may* still void the contract because of this! Haha. What an interesting turn of events.

Shall continue to monitor his next gen nbn development.

Update 5 (16/06/09):

The 6-cell battery is worth $129 according to Lenovo Singapore (see image below).

A 3-cell (half the capacity of 6-cell) should be roughly worth half of $129 = $64.50

So when you trying to decide what is a reasonable settlement with StarHub regarding this issue, you may consider the following: (assuming StarHub refuses/can't get the 3-cell replace with a 6-cell without any condition) :

1. Void the 2-year contract

2. FREE upgrade to 2 GB RAM memory + FREE Lenovo sleeve case

3. One month FREE MaxOnline Express broadband (worth $59.92 roughly equivalent to $64.50)

4. One more year of warranty (worth $49 roughly equivalent to $64.50)

5. Upgrade to Lenovo external multiburn dvd drive (worth 169) for $104 ($169 - $64.50)

The monetary worth of the free gifts should not be considered as the "Free worth $699" or "Worth $699" graphic is located only beside the Lenovo S10 graphic. If graphics of $30 gift voucher, Norton Internet Security 2009, Modems, ...etc were included and "Total Worth $699" was used, then it is a separate issue.

Source : http://www-07.ibm.com/lenovoinfo/catalogue/sg/

http://farm4.static.flickr.com/3391/3631270543_0a15834521_b.jpg

Update 4 (16/06/09):

Now that update 3 has proven beyond a shadow of a doubt that it is a 3-cell. the second action we should take now is this:

Speak to a StarHub CSO in person (via service centre) and/or call them on the phone. This will allow StarHub to monitor and access the situation and act accordingly.

Phone conversations may be recorded. Please stay cool, firm and patient and don't intimdate anyone. Afterall, CSOs are just messengers to *help us* relay our messages and concerns to higher authorities.

Keep us updated here after you have done so. Please leave out names and/or branches of CSOs, centre managers and personal details about yourself.

Update 3 (15/06/09):

The following image is the final prove that it is a 3-cell (at least as of now. but there *may or may not* be changes from now till collection date depending the turn of events that *may or may not* happen after this prove has been shown)

1. I am the owner of this original document and it is in my possession now.

2. It was given to me by a Starhub Customer Service Officer in a Starhub Customer Service Centre in person after our discussion about the issue.

3. I have blacked-out all the names to protect myself and the manager and the customer service officer (cso).

4. Please read it carefully before deciding on any course of action (if any) base on it.

5. I am not responsible for any consequences as a result of this thread and/or the use or misuse of this image.

6. As of now, I only want to say this void of committment agreement *option* is offered to me. You may or may not get the same offer which is base on a case-by-case basis by StarHub.

7. For those who are trying to get the same proposal/offer from Starhub. this is what I suggest :

- I personally don't think the cso, the branch manager and perhaps even the dept providing this document should be blamed for this situation. They are most probably just carrying out orders.

- So just be firm, polite, patient and explain the situation clearly to the cso in person and explore your options. No need to loose your cool which does not help anyone or the situation at hand.

8. I did not ask (forgot to as it was not that important at that point in time) whether I need to return the $30 voucher, the Norton Internet Security 2009 and other freebies *IF* i decide to void this committment.

http://farm3.static.flickr.com/2438/3628141705_7b084fe713_b.jpg


================================================

Update 2 (15/6/09):

this is the first action that we should take :

** Get hold of the document stating it is a 3-cell or 6-cell **

so now, you should try to approach the nearest starhub outlet and kindly request for this document. bring along your redemption letter as prove of your sincerity to find out.

bring along a good camera (or camera phone) to take picture of that document in case starhub is not able to print/photocopy a copy for you.

if the customer officer is holding a copy of the document and reading it to you that it is stated in that document it is a 3-cell/6-cell, but does not allow you to take a picture or copy, ask him/her for that document's full reference number, take note of it together with the officer's name and keep your queue ticket as prove of being there. then inform us here about your finding.

if any starhub promoters is reading this, please comment or better still, scan a copy of that document and post it here if possible.

let us see how fast we can get hold of this document before deciding our next course of action. okie dokie?

================================================

Update 1 (14/6/09):

For those with the s10 acknowledgement (redemption) letter, please turn it over and read item 24 and 25 in the terms and conditions (bold emphasis mine):


"24. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subjected ot the sole discretion and the final determination of StarHub."

"25. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value."

I think it is quite safe to say that LEGALLY we have no case. Anyone who study/practice law please comment if you feel otherwise.

==============================================================================================

( Note to forum moderators : I know this thread by right should be in the special event pc show section. But the collection date for the promo is in July -- weeks after the pc show 2009 is over. So for continuity purposes to compile this list, I hope you will allow me to post this here. Thanks! )


**THIS IS NOT A PETITION !!**

Starhub's PC Show promotional offer of the Lenovo S10 netbook comes with a 3-cell battery (and not a 6-cell as heavily implied by omission in it's marketing).

If you have taken up Starhub's PC Show offer of the Lenovo S10 netbook and feel that you should be getting a 6-cell battery instead, please do this :

1. reply to this thread with the message "add me to this list".
2. state the date of collection as indicated in your letter

To add authenticity to your reply post, you may also to indicate which day during the PC Show you made the subscription, how long you have queued, what information/misinformation visually, verbally or otherwise that were presented to you. You may also add photos and images as evidence to prove your point.

Caution : Please do not reveal personal information when replying to this thread including the photo/picture evidences.

I am just gathering a list of people who will be collecting their S10 in July to discuss our options.

Regardless of the outcome of this thread, here are some potential positive means of utilising this compiled list :

1. Easier co-ordination of mass order of higher cell S10 battery and other accessories.
2. Social gathering and networking opportunities among S10 owners.
3. Technical support of potential S10 issues provided by people in this list., i.e. S10 owners helping other S10 owners.

Although initially this is about the battery issue, there may be other issues after we have collected our S10 (of course let's hope not). So collectively, we can make our voices heard more clearly and directly. We now have a 3-week head start. :s13:

My tele-conversation with the customer service officer regarding this issue was already recorded by Starhub. I am a loyal Starhub customer and hubber for many years. So I have no hidden agenda against Starhub.

If Starhub would like to contact me to find out more or update us about this issue, feel free to send me a private message in this forum and I will be glad to give you my contact details or call you directly at your convenience.

This is a listing specifically for Starhub's Lenovo S10 promotion during PC Show 2009. If you have issues with other Starhub promotion, please start your own thread.

** Disclaimer : I am not responsible for any consequences as a result of starting this thread. Reply at your own risk and responsibility. **

=========================================

S/N | HWZ forum name | date of collection |

01. shapolang -- 8 july
02. sgbikee80 -- 6 july
03. yunk99 -- 6 july
04. Tristessee -- 8 july
05. ahtea -- 6 july
06. albertlee -- 6 july
07. Civician1211 -- 13 july
08. Strider_killer -- 13 july
09. cloudwane -- 8 july
10. kevin0663 -- 13 july
11. cscs3 -- 6 july
12. trueworship -- 8 july
13. Skylla -- 6 July
14. Zangestu -- 8 july
15. warflower -- 13 july
16. ronin1983 -- 6 july
17. sharshar --

[sgbikee80]

Went on the 1st day of IT show, sign up for the Maxonline Express Free S10 Package. Q abt 2.5hr to complete the whole registration.
Knew that this promo dont not come with the free modem or dongle. And ask the staff abt the spec of the S10. Damx it. i was told it was a 6 cell as well.

There was a display white S10 on the cabinet and i actually ask the staff manning that area as well.
I feel kanna cheated if i going to get 3 cell.
Why isnt there black n white on the spec given by st*rHub

S/N | HWZ forum name | date of collection |

1. Shapolang -- 8 July
2. sgbikee80 -- 6 July
3.
4
5.
6.

[YuNk99]

Went on the 1st day of IT show, sign up for the Maxonline Express Free S10 Package. Queue about 3.5hr to complete the whole process.
And asked the staff abt the spec of the S10, was told it was a 6 cell as well.

Hope starhub will do something which is constructive.

There was a display white S10 on the cabinet and i actually ask the staff manning that area as well.

S/N | HWZ forum name | date of collection |

1. Shapolang -- 8 July
2. sgbikee80 -- 6 July
3. yunk99 -- 6 July
4
5.
6.

[Tristessee]

I went on the 2nd day. I was there at 11:20am and gotten everything done by 1pm. I saw the display set but further confirmed with the staff and had a verbal confirmation that it would be a 6-cell battery.
I would be collecting it on 8 July.

[ahtea]

Was there the first day. Asked the staff, all confirmed is 6 cell (I am kiasu, I asked 3 staffs in total). Even the display set is 6 cell. If it is indeed a 3 cell that we will be getting, I believe that StarHub should really do something - although I know it is hard as no hard specs that we should be getting 6 cells.

I went there at 11:30am, gotten everything done by 1:30pm.

My collection date is 06 July.

[albertlee]

Went on the 1st day and started to queue from 12:45pm, the entire process took more than 3.5hrs to complete. I didn't enquire about the battery assuming it will be the 6-cell one.

The other thing not so clear about this promo is the free mobile broadband, who would pay $99 for the dongle and $37.45 for the sim card when it only valid for 6mths?

Anyway, my collection date is on 6 July.

[Tristessee]

Precisely. Thats why i told them i don't want it. :s13:

[Innocast]

Went on the 1st day and started to queue from 12:45pm, the entire process took more than 3.5hrs to complete. I didn't enquire about the battery assuming it will be the 6-cell one.

The other thing not so clear about this promo is the free mobile broadband, who would pay $99 for the dongle and $37.45 for the sim card when it only valid for 6mths?

Anyway, my collection date is on 6 July.

what u mean by free 6 months only? i tot mol express comes with 1mbps of mobile bb one?????????? :s7::s7::s7::s7::s7:

[shapolang]

... I believe that StarHub should really do something - although I know it is hard as no hard specs that we should be getting 6 cells.


as of now, i believe LEGALLY we got no case, because whatever the sales promoter say, we are suppose to read the fineprint and have signed on it agreeing to all starhub's stated conditions.

so why still bother?

answer : if this issue gets strong public reaction, in the "court of human heart" and goodwill, Starhub may lose badly in that "court".

quick rough calculation. assuming it cost starhub $100 more to change to battery (actual monetary figure should be lower since they will be buying bulk from Lenovo).

4 show days x 300 subscribers x $100 = $120,000.

"Starhub has become one of Singapore's most innovative info-communications providers. ... ability to deliver unique integrated and converged services to all its customers. " (starhub's official company profile, source : starhub.com)

so the question for starhub to answer is this :
is starhub's good reputation worth more than $120K?

there many influencial international and local IT writers and bloggers. PC show is one the biggest IT show in singapore. if there is strong public reaction, the damage to reputation may not just be restricted to singapore alone. anyone still remember the ODEX saga? the ODEX hitler youtube spoof is still online i think. :s13:

should we give starhub more time to respond to this issue and wait until collection day? or make "some noise" so that starhub may revert their decision and have time to inform their suppliers to make changes (assuming the stock has not already arrived/manufactured)? please give your thoughts on this question. thanks!

[shapolang]

hey guys, found this report. the legal part of the report is interesting. :s13:


Source : http://www.zdnetasia.com/news/commun...1980956,00.htm

StarHub error prompts online petition

By Aaron Tan, ZDNet Asia
Thursday, January 11, 2007 12:58 PM

SINGAPORE--A group of irate consumers have started an online petition calling for StarHub to honor promises it had made in a recent broadband marketing stint.

Last November, local telco StarHub ran a promotion offering customers a free HP Compaqhttp://images.intellitxt.com/ast/adTypes/mag-glass_10x10.gif (http://forums.hardwarezone.com.sg/showthread.php?p=38363313&posted=1#) Presario notebook (model V3131TU) when they signed up for a 28-month MaxOnline Premium or MaxOnline Ultimate (http://www.starhub.com/online/index.jsp) subscription plan. The promotion ended in December 2006.

Its marketing flyers had indicated that the laptops will come with Intel's wireless Centrino chip. However, when subscribers finally received their notebooks, they realized that their machines were not Centrino-certified, according to Alvin Lee, a StarHub customer who started the online petition (http://www.petitiononline.com/V3136TU/petition.html).

Instead, the laptops were equipped with wireless processors from Broadcom--not Intel--Lee said, adding that customers who signed up for the StarHub service were led to believe that their free notebooks would be Centrino-certified.
He said: "After speaking to staff at both StarHub [and HP], I am under the impression (http://www.petitiononline.com/V3136TU/petition.html) that neither party wishes to address the concerns of StarHub customers, nor make an exception to deliver what was impressed upon them as 'Intel Centrino Duo Mobile Technology' laptops."

The petition, which garnered 190 signatories at press time, called for StarHub to either replace the wireless Internet and Bluetooth adapters, or replace the affected notebooks with an equivalent notebook of the same value, or offer a full rebate or compensation to customers who want to return the laptop and cancel their MaxOnline contracts.

A spokesperson from StarHub told ZDNet Asia that the Centrino name and logo was inadvertently included in the technical specifications of the laptops, as listed in the advertising materials. She said that the telco and HP are offering an apology for the error.

"The original text should have read 'Intel Core Duo Mobile Technology' instead of 'Intel Centrino Duo Mobile Technology'", the spokesperson said. "We would like to highlight that this is an incorrect use of a branding term [for the wireless processor], and that HP assures us the laptops our customers are receiving have the same functionality and that all other details in the promotions are correct."
"So, the customer is largely getting what was advertised. In fact, the majority of the customers we have spoken to have accepted this," she said.

According to StarHub, only "a very small percentage" of customers have contacted StarHub or HP on this matter, and reconciliatory steps have been taken to resolve it.

"We have since contacted these customers who were satisfied with the explanation. We assure all our customers that StarHub and HP take their feedback seriously and are eager to address their concerns. Those customers who have further technical enquiries can contact HP at starhub.tech@hp.com (starhub.tech@hp.com)," the company spokesperson said.

The total value of the promotion, including pricing discounts and a free HP laptop, is worth more than S$2,000 (US$1,300). There are payable options available for customers to upgrade the specifications of the notebook in question, and most customers who signed up for the promotion have opted for the upgrade packages and have "accepted our apology and clarification", StarHub said.
"We will continue to work directly with any customer to address their needs on an individual basis," she said.

Legal perspective
According to Han Wah Teng, a lawyer at local law firm Keystone Law, consumers do have recourse against misrepresentations in Singapore.
"In the past [Digiland (http://www.zdnetasia.com/news/hardware/0,39042972,39175669,00.htm)] case, the vendor was not liable as the customers were aware of the mistakes when making the purchase. In most cases, this would have been hard for the vendor to prove," Han said.

On the other hand, Han added, in a case involving Raffles Town Club (RTC), customers convinced the presiding judge that they should be compensated for misrepresentations contained in brochures--although they were unable to back out of their obligation to buy the memberships. In the lawsuit, 4,895 members sued the RTC for misleading them into thinking the RTC was an exclusive club with 5,000 to 7,000 members when in reality, it had about 19,000 members.
For more information on possible remedies and other issues related to their purchasing rights, consumers can refer to the Consumer Protection (Free Trading) Act (http://app.mti.gov.sg/default.asp?id=565) which was enacted in 2004, according to Han.

[shapolang]

an extract from the Consumer Protection (Fair Trading) Act

words in red are highlighted by me for emphasis and potential relevance for this lenovo s10 case.

***************************************************

Consumer Protection (Fair Trading) Act
Source : http://app.mti.gov.sg/default.asp?id=565#4

4. What constitutes an unfair practice under the Act?

It is an unfair practice for a trader, in relation to a consumer transaction-

to do or say anything, or omit to do or say anything, if as a result a consumer might reasonably be deceived or misled;

to make a false claim;

to take advantage of a consumer if the trader knows or ought reasonably to know that the consumer
is not in a position to protect his own interests; or

is not reasonably able to understand the character, nature, language or effect of the transaction or any matter related to the transaction; or

to do any of the 20 unfair practices listed in the Second Schedule of the Act.

The trader should provide the consumer with all relevant and material information so as not to mislead the consumer. The consumer can then make an informed decision. Traders should review their business practices; in particular, what information they provide to consumers and how they convey information.

[ahtea]

as of now, i believe LEGALLY we got no case, because whatever the sales promoter say, we are suppose to read the fineprint and have signed on it agreeing to all starhub's stated conditions.

so why still bother?

answer : if this issue gets strong public reaction, in the "court of human heart" and goodwill, Starhub may lose badly in that "court".

quick rough calculation. assuming it cost starhub $100 more to change to battery (actual monetary figure should be lower since they will be buying bulk from Lenovo).

4 show days x 300 subscribers x $100 = $120,000.

"Starhub has become one of Singapore's most innovative info-communications providers. ... ability to deliver unique integrated and converged services to all its customers. " (starhub's official company profile, source : starhub.com)

so the question for starhub to answer is this :
is starhub's good reputation worth more than $120K?

there many influencial international and local IT writers and bloggers. PC show is one the biggest IT show in singapore. if there is strong public reaction, the damage to reputation may not just be restricted to singapore alone. anyone still remember the ODEX saga? the ODEX hitler youtube spoof is still online i think. :s13:

should we give starhub more time to respond to this issue and wait until collection day? or make "some noise" so that starhub may revert their decision and have time to inform their suppliers to make changes (assuming the stock has not already arrived/manufactured)? please give your thoughts on this question. thanks!
There is no fineprint for us in the first place. It's all through verbal confirmation and we gave them the benefit of doubt + the trust we have in them as they have been through a proper "briefing" by their supervisors on the specs.

[ahtea]

Went on the 1st day and started to queue from 12:45pm, the entire process took more than 3.5hrs to complete. I didn't enquire about the battery assuming it will be the 6-cell one.

The other thing not so clear about this promo is the free mobile broadband, who would pay $99 for the dongle and $37.45 for the sim card when it only valid for 6mths?

Anyway, my collection date is on 6 July.
The free mobile broadband is valid throughout your MaxOnline Express contract mah. If really only free 6 months, it is 1 more false info which they provided me with.

[ahtea]

an extract from the Consumer Protection (Fair Trading) Act

words in red are highlighted by me for emphasis and potential relevance for this lenovo s10 case.

***************************************************

Consumer Protection (Fair Trading) Act
Source : http://app.mti.gov.sg/default.asp?id=565#4

4. What constitutes an unfair practice under the Act?

It is an unfair practice for a trader, in relation to a consumer transaction-

to do or say anything, or omit to do or say anything, if as a result a consumer might reasonably be deceived or misled;

to make a false claim;

to take advantage of a consumer if the trader knows or ought reasonably to know that the consumer
is not in a position to protect his own interests; or

is not reasonably able to understand the character, nature, language or effect of the transaction or any matter related to the transaction; or

to do any of the 20 unfair practices listed in the Second Schedule of the Act.

The trader should provide the consumer with all relevant and material information so as not to mislead the consumer. The consumer can then make an informed decision. Traders should review their business practices; in particular, what information they provide to consumers and how they convey information.
Yes, but our case,no evidence. Unless someone did record down what the sales staff said.

[shapolang]

Yes, but our case,no evidence. Unless someone did record down what the sales staff said.

refering to the act :

1. we have a black and white copy of the brochure and newspaper ad (physical evidence) showing the *omission* of the battery life/duration.

2. battery life/duration IS a *relevant* information for a netbook.

[shapolang]

For those with the s10 acknowledgement (redemeption) letter, please turn it over and read item 24 and 25 in the terms and conditions (bold emphasis mine):


"24. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subjected ot the sole discretion and the final determination of StarHub."

"25. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value."

[ahtea]

refering to the act :

1. we have a black and white copy of the brochure and newspaper ad (physical evidence) showing the *omission* of the battery life/duration.

2. battery life/duration IS a *relevant* information for a netbook.
We also have evidence of the display set being a 6 cell version? Right?

[shapolang]

We also have evidence of the display set being a 6 cell version? Right?

yes. but i think the newspaper ad strongest due to its circulation numbers.

photo they may still say we take from some other booth/place.

if it is a one shot continuous video take showing starhub booth then zooming into the display set showing the protuded battery, then different case. :s13:

i think i have a strategy in mind, the most important thing now is to spread the word to increase the list here. the longer the list, the higher chances of a successful outcome of the strategy. :s13:

[albertlee]

The free mobile broadband is valid throughout your MaxOnline Express contract mah. If really only free 6 months, it is 1 more false info which they provided me with.

Well could be my mistake (no thanks to the small print) but again the purchase of dongle should have been more clearly spell out or at least have the option of loaning the equipment to us.

[ahtea]

yes. but i think the newspaper ad strongest due to its circulation numbers.

photo they may still say we take from some other booth/place.

if it is a one shot continuous video take showing starhub booth then zooming into the display set showing the protuded battery, then different case. :s13:

i think i have a strategy in mind, the most important thing now is to spread the word to increase the list here. the longer the list, the higher chances of a successful outcome of the strategy. :s13:
No no. The photo was taken with their promotion tag in front (the piece with specs printed on it)

[ahtea]

Well could be my mistake (no thanks to the small print) but again the purchase of dongle should have been more clearly spell out or at least have the option of loaning the equipment to us.
Definately. It was no where printed on the advert unless I missed out some of the small prints.

Before I signed up, they even told me dongle and cable modem (for recontract, we will get 3000 points instead) is provided. Not till I got in queue and enquired again at the sales counter than all these beautiful tales got into ugly tales.

No dongle, no modem. So what the hell is StarHub trying to prove? Theie staffs are not well trained at all to answer all these standard questions from customers!

[albertlee]

@shapolang, do you have actual correspondence (email, letter, etc.) with SH and their reply regarding this matter?

[shapolang]

No no. The photo was taken with their promotion tag in front (the piece with specs printed on it)

read the T&C clause 24 and 25 again.

end of the day, starhub CEO can even let you video record him telling you it is 6-cell. but clause 24 and 25 basically protects starhub all the way legally.

why? got dispute? sorry, our sole discretion and our judgement is final and you agreed to that when you signed up because i have your signature on paper.

refering to the centrio compaq laptop case, starhub even admitted to misprinting in the newspaper ads (which has more obvious evidence in this case). starhub just apologise for an error and did not replace the chip. 190 people also petitioned online, numerous articles published in ST and The New Paper and online tech sites.

end results? Starhub (and HP) refuse to replace the chip. nobody sue Starhub (or HP).

[ceecookie]

So much for the Centrino furor. All we got(including me) was a "free" 9 months warranty extension :s13:

[ahtea]

read the T&C clause 24 and 25 again.

end of the day, starhub CEO can even let you video record him telling you it is 6-cell. but clause 24 and 25 basically protects starhub all the way legally.

why? got dispute? sorry, our sole discretion and our judgement is final and you agreed to that when you signed up because i have your signature on paper.

refering to the centrio compaq laptop case, starhub even admitted to misprinting in the newspaper ads (which has more obvious evidence in this case). starhub just apologise for an error and did not replace the chip. 190 people also petitioned online, numerous articles published in ST and The New Paper and online tech sites.

end results? Starhub (and HP) refuse to replace the chip. nobody sue Starhub (or HP).
Those 2 clauses are set to protect their own asses just in case anyone cocks them up at the show.

[albertlee]

Definately. It was no where printed on the advert unless I missed out some of the small prints.

Before I signed up, they even told me dongle and cable modem (for recontract, we will get 3000 points instead) is provided. Not till I got in queue and enquired again at the sales counter than all these beautiful tales got into ugly tales.

No dongle, no modem. So what the hell is StarHub trying to prove? Theie staffs are not well trained at all to answer all these standard questions from customers!

What 3000 points? There was no mention of this by any of the sales staffs. Why bother provide 'Free' mobile BB when one need to pay for this and that! Paying for SIM card I can understand but dongle as well? I rather they give free dongle then the useless NIS 2009 and $30 voucher!!!

[shapolang]

@shapolang, do you have actual correspondence (email, letter, etc.) with SH and their reply regarding this matter?

i do not wish to reveal too much here regarding my strategy. starhub people are reading this. :s13:

hint : if you compare the centrino case with this lenovo s10 case, you should notice something different. if not, do more research on the centrino case. :D

concentrate on spreading the word to build up this list. whenever you see come across someone who took up the s10 promo, ask him/her to sign up to this list.

once we have enough people, i shall share my strategy. :s13:

[ahtea]

So much for the Centrino furor. All we got(including me) was a "free" 9 months warranty extension :s13:
That was a good form of compensation already I feel. The more we should fight for our 6 cells battery if we are not given one.

[ahtea]

What 3000 points? There was no mention of this by any of the sales staffs. Why bother provide 'Free' mobile BB when one need to pay for this and that! Paying for SIM card I can understand but dongle as well? I rather they give free dongle then the useless NIS 2009 and $30 voucher!!!
That is their miscommunication error. There wasnt any of this sort of 3000 points for recontract and free modem for new subscribers for this promotion. But the sales standing around told me have when I asked.

So, as a precaution and knowing StarHub's style in the show, I decided to enquire again before I sign and true enough all these are all not true.

Yes, it does not make sense. Free Mobile Broadband but please purchase your own SIM Card and modem. This is as good as paying for the subscription. ($99 + $37.45)/24 is your monthly subscription for the Mobile Broadband.

StarHub misleading customers via advertisement and staffs? Yes, they are.

[ahtea]

i do not wish to reveal too much here regarding my strategy. starhub people are reading this. :s13:

hint : if you compare the centrino case with this lenovo s10 case, you should notice something different. if not, do more research on the centrino case. :D

concentrate on spreading the word to build up this list. whenever you see come across someone who took up the s10 promo, ask him/her to sign up to this list.

once we have enough people, i shall share my strategy. :s13:
The previous case, it has hard evidence that the newspaper printing was Intel Centrino. This case, no signs of specs indicating that it is a 3 cell or 6 cell battery. This is the biggest difference.

[shapolang]

So much for the Centrino furor. All we got(including me) was a "free" 9 months warranty extension :s13:

hey ceecookie. may need your help for our s10 issue. stay available yar? lol :s13:

[ceecookie]

hey ceecookie. may need your help for our s10 issue. stay available yar? lol :s13:

Haha, what do you need? :D

[albertlee]

That is their miscommunication error. There wasnt any of this sort of 3000 points for recontract and free modem for new subscribers for this promotion. But the sales standing around told me have when I asked.

So, as a precaution and knowing StarHub's style in the show, I decided to enquire again before I sign and true enough all these are all not true.

Yes, it does not make sense. Free Mobile Broadband but please purchase your own SIM Card and modem. This is as good as paying for the subscription. ($99 + $37.45)/24 is your monthly subscription for the Mobile Broadband.

StarHub misleading customers via advertisement and staffs? Yes, they are.

The last time round (2 yrs ago) when I recontract, I got a HP Ipaq 512 handset and also entitled to either a new modem or 3000 pts so I took the latter. This time round, it should be the same. I'm going to email them on this.

[ahtea]

The last time round (2 yrs ago) when I recontract, I got a HP Ipaq 512 handset and also entitled to either a new modem or 3000 pts so I took the latter. This time round, it should be the same. I'm going to email them on this.
Yes, back then when I recontracted for the HP iPaq 512, same case. But this time round is not. Confirmed with 1630/1633 and the sales counter guy who handled my contract, he showed me a piece of paper.

[albertlee]

Yes, back then when I recontracted for the HP iPaq 512, same case. But this time round is not. Confirmed with 1630/1633 and the sales counter guy who handled my contract, he showed me a piece of paper.

If this is so then new subscriber who took up this promo must be real sucker having to pay for modem, sim card and dongle :s27:

[Tristessee]

I wonder how many of you opt out of the so called 'free' maxmobile just like i did?

[kevin0663]

Went on today of IT show, sign up for the Maxonline Express Free S10 Package. Queue about 4hr to complete the whole process.
And asked the staff abt the spec of the S10, was told it was a 6 cell as well.

There was a display white S10 on the cabinet and i actually ask the staff manning that area as well.

[shapolang]

Went on today of IT show, sign up for the Maxonline Express Free S10 Package. Queue about 4hr to complete the whole process.
And asked the staff abt the spec of the S10, was told it was a 6 cell as well.

There was a display white S10 on the cabinet and i actually ask the staff manning that area as well.

hi kevin,

1. when the staff told you 6-cell, did he/she told you immediately without checking with anyone or any form?

2. was there a quota of 300 today? did you see promoters flashing the out-of-stock sign for s10?

3. wat time did you started queueing?

4. do you want to be included in the list? :s13:

[Civician1211]

hi kevin,

1. when the staff told you 6-cell, did he/she told you immediately without checking with anyone or any form?

2. was there a quota of 300 today? did you see promoters flashing the out-of-stock sign for s10?

3. wat time did you started queueing?

4. do you want to be included in the list? :s13:

Hi shapolang, I guess i was in the same queue today as kevin.
A staff by the name of Matthew serve me and told me that the batt is 6 cell.

There seems to be a quota of 300 but those behind also got a similar piece of form except without the number. Didn't really see the promoters flashing out-of-stock sign except that on the banner, they did paste a sticker saying fully redeemed.

I started queuing at 9:45am

I wan to be included in the list becos Matthew told me that i will get a 6 cell batt. :s13: My collection date is 13th July.

[shapolang]

Hi shapolang, I guess i was in the same queue today as kevin.
A staff by the name of Matthew serve me and told me that the batt is 6 cell.

There seems to be a quota of 300 but those behind also got a similar piece of form except without the number. Didn't really see the promoters flashing out-of-stock sign except that on the banner, they did paste a sticker saying fully redeemed.

I started queuing at 9:45am

I wan to be included in the list becos Matthew told me that i will get a 6 cell batt. :s13: My collection date is 13th July.


hi civician,

9:45 am ... wow

just read from another thread of mine that someone said he saw promoters flashing the out-of-stock banner and he ended up getting the dv2 instead.

same question to you : did matthew told you immediately without checking any forms or with anyone else?

added you to the list.

[ahtea]

I wonder how many of you opt out of the so called 'free' maxmobile just like i did?
I opted in despite having to pay for the SIM Card as I already had the Mobile Modem. Only thing fail to understand is they refuse to tie me to my MaxMobile scheme which is out of contract already.

It is still worthwhile for those who already have the modem. As even if you dont take the free mobile broadband, you are still paying the same price.

[ahtea]

Went on today of IT show, sign up for the Maxonline Express Free S10 Package. Queue about 4hr to complete the whole process.
And asked the staff abt the spec of the S10, was told it was a 6 cell as well.

There was a display white S10 on the cabinet and i actually ask the staff manning that area as well.
I am glad that they told you is 6 cells too. Just be sure that when we collect, we get what we were promised.

[Strider_killer]

Hi all brudders, was wondering wat is going on??
and finally get the pictures, Yup I did check with SH guys
that the bat is 6 cell...Initially believe it..nw after reading tis tread,
better check thrice when i collect...Haha..


Collection date: 13 Jul
Was at the queue by 9:30am
Pls add me in...brudder shapolang

[itchymonkey]

i just got a S10 today too.
queue at 10am till 6pm+!!!
the service and waiting time is horrible.

1. traffic control was bad. ppl cut queue inbtw.
2. totally have 4 stations to queue and wait!
- from outside till step 1 = queue (10-2pm)
- registration (step 1) = queue (2-4pm)
- filling in forms (step 2) = queue (4-5pm)
- collection (step 3) = queue (5-6pm) (would be even longer if i nv find the manager)
- lastly just to scan the paper before i can go, since i do not hv to pay = queue (6-6.15pm)

everything = queue.

pratically i can see all customers really wait till their face turn green!
there's even a customer who flare at the couter staff beside me, due to misleading adv by starhub and those staffs standing ard starhub booth (some 3000points thingy) as she waited 6hrs plus and heard a different side of story... after she left, the staff just gossip and badmouth about her infront of us and other customers. (what a service..totally disappointed by their service staff. staff name that attend to the customer = Cxxxxxxx)

as for the 6-cell battery. i very kaisu. i asked 4 staffs in total. (one near the demo set booth, one at the registration booth, one at the place i fill in my form, one manager whom i show displease to after 8hrs of queue) .. sadly i nv take dw their name.

i also have the guy serving me write down 6-cell on my redemption paper.

collection date: 13th july.

*** i assume they actually gave out more than 300 netbooks today as they had made an annoucement earlier this morning while i'm queuing outside before the door open.

* add me to the list too. thanks

[shapolang]

Hi all brudders, was wondering wat is going on??
and finally get the pictures, Yup I did check with SH guys
that the bat is 6 cell...Initially believe it..nw after reading tis tread,
better check thrice when i collect...Haha..


Collection date: 13 Jul
Was at the queue by 9:30am
Pls add me in...brudder shapolang

added. thanks. good thing about 13 jul is that you have 6 days buffer (from 1st day of collection) to make a decision (e.g. complain, cancel contract, ...etc) :s13:

[cloudwane]

I was at the show signing up for the lenovo S10 on Friday. Reached there at about 11.30am and completed the whole renewal of my contract till about 4.30pm.

I spoke to a starhub guy while queuing up and he did mention to me it comes with a 6-cell battery. Did not really take note of the guy's name. I will be really pissed off if all I get is a 3-cell battery as oppose to what I have heard.

Collection for me is on 8th July.

Add me to the list, thanks!

[shapolang]

i also have the guy serving me write down 6-cell on my redemption paper.




thanks for the feedback. do you want me to add your name to the list now? or wait until you collect it?

he wrote 6-cell but did he sign his name beside it? is there a carbon copy of the acknowledgement letter kept *by StarHub*? :)

else, i think a bit bo pak kay leh. coz anyone can write anything on the letter. :)

if write 6-cell on the service agreement/invoice much better. coz starhub kept a copy and got salesperson ID and name.

[itchymonkey]

thanks for the feedback. do you want me to add your name to the list now? or wait until you collect it?

he wrote 6-cell but did he sign his name beside it? is there a carbon copy of the acknowledgement letter kept *by StarHub*? :)

else, i think a bit bo pak kay leh. coz anyone can write anything on the letter. :)

if write 6-cell on the service agreement/invoice much better. coz starhub kept a copy and got salesperson ID and name.

Maybe i will wait till i collect and see how things goes before you add me. thanks.

Its only on the redempion paper and no. he didnt sign his name. *S^^^
However i will take it that i will be having a 6-cell instead of a 3 cell because i asked each and every counter before i signup for the plan. else i dont see the point in having a contract when i can purchase at $499 6cell with nothing too.

FYI - i bought another S10 at HN too. i asked the staff about S10 3 cells, they told me it used to have but its very old model, mostly all selling 6cells now. doesnt worth much for 3cell. plus starhub actually quote $699 on their flyer which is the same as lenevo flyer quoting $699. lenovo staff also assume it would be 6cells batt after i compare 2 flyers with both starhub and lenovo sales staffs..

[shapolang]

ok guys. thanks for the feedback. appreciate it.

this is the first action that we should take :

** Get hold of the document stating it is a 3-cell or 6-cell **

on hindsight, when the salesperson look at a document and then told me it's 3-cell, i should have request for a copy or take a picture of that document. but you can't really blame me for not being so alert after standing in a queue for more than 3 hours. :s13:

so now, you can try to approach the nearest starhub outlet and kindly request for this document. bring along your redemption letter as prove of your sincerity to find out.

bring along a good camera (or camera phone) to take picture of that document in case starhub is not able to print/photocopy a copy for you.

if the customer officer is holding a copy of the document and reading it to you that it is stated in that document it is a 3-cell/6-cell, but does not allow you to take a picture or copy, ask him/her for that document's full reference number, take note of it together with the officer's name and keep your queue ticket as prove of being there. then inform us here about your finding.

if any starhub promoters is reading this, please comment or better still, scan a copy of that document and post it here if possible.

let us see how fast we can get hold of this document before deciding our next course of action. okie dokie?

[ahtea]

i just got a S10 today too.
queue at 10am till 6pm+!!!
the service and waiting time is horrible.

1. traffic control was bad. ppl cut queue inbtw.
2. totally have 4 stations to queue and wait!
- from outside till step 1 = queue (10-2pm)
- registration (step 1) = queue (2-4pm)
- filling in forms (step 2) = queue (4-5pm)
- collection (step 3) = queue (5-6pm) (would be even longer if i nv find the manager)
- lastly just to scan the paper before i can go, since i do not hv to pay = queue (6-6.15pm)

everything = queue.

pratically i can see all customers really wait till their face turn green!
there's even a customer who flare at the couter staff beside me, due to misleading adv by starhub and those staffs standing ard starhub booth (some 3000points thingy) as she waited 6hrs plus and heard a different side of story... after she left, the staff just gossip and badmouth about her infront of us and other customers. (what a service..totally disappointed by their service staff. staff name that attend to the customer = Cxxxxxxx)

as for the 6-cell battery. i very kaisu. i asked 4 staffs in total. (one near the demo set booth, one at the registration booth, one at the place i fill in my form, one manager whom i show displease to after 8hrs of queue) .. sadly i nv take dw their name.

i also have the guy serving me write down 6-cell on my redemption paper.

collection date: 13th july.

*** i assume they actually gave out more than 300 netbooks today as they had made an annoucement earlier this morning while i'm queuing outside before the door open.

* add me to the list too. thanks
You didnt sign for the Mobile Broadband offer?

[ahtea]

Maybe i will wait till i collect and see how things goes before you add me. thanks.

Its only on the redempion paper and no. he didnt sign his name. *S^^^
However i will take it that i will be having a 6-cell instead of a 3 cell because i asked each and every counter before i signup for the plan. else i dont see the point in having a contract when i can purchase at $499 6cell with nothing too.

FYI - i bought another S10 at HN too. i asked the staff about S10 3 cells, they told me it used to have but its very old model, mostly all selling 6cells now. doesnt worth much for 3cell. plus starhub actually quote $699 on their flyer which is the same as lenevo flyer quoting $699. lenovo staff also assume it would be 6cells batt after i compare 2 flyers with both starhub and lenovo sales staffs..
Wow. Why did you sign for a free one and buy one more?

[kevin0663]

hi kevin,

1. when the staff told you 6-cell, did he/she told you immediately without checking with anyone or any form?

2. was there a quota of 300 today? did you see promoters flashing the out-of-stock sign for s10?

3. wat time did you started queueing?

4. do you want to be included in the list? :s13:

1. the staff just told me its was 6- cell without checking with anyone or any form.

2. no sign of out of stockis flash..only sticker of fully redeemed.

3. me start queueing around 9.50am and finnish all step at around 4pm.

4. ya. add me to the list. thanks.


my collection date is 13 July

[TonyStark]

my friend asked the starhub girl the price of the maxonline express vs maxonline express with the free mobile broadband got what differenc. she say the price same... then my friend say take with the free mobile broadband. but need to pay $30+ for sim card.

[shapolang]

update : tried calling starhub at 1633. waited one hour now....still nobody pick up the line. customer service totally overwhelmed by calls now. :s13:

[ahtea]

my friend asked the starhub girl the price of the maxonline express vs maxonline express with the free mobile broadband got what differenc. she say the price same... then my friend say take with the free mobile broadband. but need to pay $30+ for sim card.
Yes, might as well take it.

[ahtea]

update : tried calling starhub at 1633. waited one hour now....still nobody pick up the line. customer service totally overwhelmed by calls now. :s13:
It's normal la. No 1 hour no pickup.

[kevin0663]

my friend asked the starhub girl the price of the maxonline express vs maxonline express with the free mobile broadband got what differenc. she say the price same... then my friend say take with the free mobile broadband. but need to pay $30+ for sim card.

they told me no free mobile broadband.
have to pay 30+ for sim card and 99 for mobile broadband.
at last me don want the sim card and mobile boardband.

[petewan9]

Hi All, I got to redeem my S10 on 11 Jun (Thur) and the whole process started from 7.15pm to 8.45pm.
Actually, my intention is to get the S10 and know about this 3/6 cells issue after browsing the PC show forum upon reaching home.

My collection date is on 6 Jul.

[trueworship]

Just spoke to starhub...
seems that the info given to them(starhub) from Lenovo was wrong!

Really disappointed that such thing can happen.... And the most stupid thing is we spend 5hrs+/- there for something that is not worth it...

[shapolang]

read post #63 in this thread.

[itchymonkey]

Wow. Why did you sign for a free one and buy one more?

its for my parents. thus i bought another one. and no i didnt sign for mobile bb. need to pay $99+sim so i did not signup.

anyone collect their lenevo already?

u serious only 3cell?!!! i queued 8 hrs for the d*** thing.

[ronin1983]

All this miscommunication happened cause their (TEMP) staff being not briefed properly. for example, i was served by this guy who told me i could collect the s10 on 20th june. lol

[shapolang]

hey guys, please read the original post in this thread again very carefully.

i have given the final prove (scanned document) that it is a 3-cell and my advise for you if you find it useful.

[shapolang]

Hi All, I got to redeem my S10 on 11 Jun (Thur) and the whole process started from 7.15pm to 8.45pm.


7:15 PM to 8:45 PM ? only one and half hours? starting queueing so late, so fast completed the process and by evening still have stock?

what does that say about 300 daily quota? :s11:

[ahtea]

its for my parents. thus i bought another one. and no i didnt sign for mobile bb. need to pay $99+sim so i did not signup.

anyone collect their lenevo already?

u serious only 3cell?!!! i queued 8 hrs for the d*** thing.
No, have to wait until 06 July for my case.

[ahtea]

hey guys, please read the original post in this thread again very carefully.

i have given the final prove (scanned document) that it is a 3-cell and my advise for you if you find it useful.
I find it very useful. Going to give 1630 a call tomorrow to verify it.

[cscs3]

add me to this list

Me too. Sign up 1st day of show. Was told by promoter what you see is what you get at the show case that has a white S10 with 6 cells.
Went back to the show at 3rd days after seeing this forum to ask Starhub "super promoter" Different story all over the place. Some say 6 some say should be 6, some say 3 and many say dont know !!!

[ahtea]

7:15 PM to 8:45 PM ? only one and half hours? starting queueing so late, so fast completed the process and by evening still have stock?

what does that say about 300 daily quota? :s11:
Thursday's crowd wasnt as strong as Friday, Saturday or Sunday i guess. And probably not much people are aware of have time to really queue for the promotion.

[shapolang]

All this miscommunication happened cause their (TEMP) staff being not briefed properly. for example, i was served by this guy who told me i could collect the s10 on 20th june. lol

so did you finally signed up for the promo? if yes, do you wish to be added to this list?

[shapolang]

add me to this list

Me too. Sign up 1st day of show. Was told by promoter what you see is what you get at the show case that has a white S10 with 6 cells.
Went back to the show at 3rd days after seeing this forum to ask Starhub "super promoter" Different story all over the place. Some say 6 some say should be 6, some say 3 and many say dont know !!!

added. when is your collection date?

[shapolang]

Just spoke to starhub...
seems that the info given to them(starhub) from Lenovo was wrong!

Really disappointed that such thing can happen.... And the most stupid thing is we spend 5hrs+/- there for something that is not worth it...

so i assume you also signed up for the s10 promo when you say "we"? :s13:

do you want to be added to this list? coz *IF* any starhub pple read this, they may only have time to see the first post and not the rest of the thread. :s13:

[shapolang]

Thursday's crowd wasnt as strong as Friday, Saturday or Sunday i guess. And probably not much people are aware of have time to really queue for the promotion.

ic. make sense. also some people may want to wait one day and observe feedback first. :s13:

[ahtea]

ic. make sense. also some people may want to wait one day and observe feedback first. :s13:
Yes, and ended up we became potential victims of this saga.

StarHub has disappointed me once again.

[Strider_killer]

Honestly, feel that all this mishap could be avoided if SH:

1) Provide "Professional Education" to all their temps so tat pathetic customers like us could really get "REAL" information and not regretting our decision..

2) Ensure that Promotion Brochure vs Actual Promotion display set should tally so as to avoid confusion, and worst case fraud...

3) Lastly, BETTER Promo plsssss, not just for high end user but also considering the low end user..( it is a pain having to surf the net or visiting PC show for info but eventually having to convince myself to give SH one more chance in the next event....Patience do run out tho..agreed??

Let juz hope tt SH will do somethings about this, if not, in my frank opinion I will be seeing more & more hubbers joining the RED and ORANGE camp for the upcoming PC show...

Juz my 2cent worth of opinion

[trueworship]

add me to this list!

my collection is 21 Jun...
And i seriously dun think i m gonna collect it.

Starhub say they will call me back regarding this issue.... maybe give me a HP dv2 instead...

[trueworship]

you all wanna meet up and arrange a meeting with CASE? or maybe choing into starhub and make a big fuss?

[shapolang]

add me to this list!

my collection is 21 Jun...
And i seriously dun think i m gonna collect it.

Starhub say they will call me back regarding this issue.... maybe give me a HP dv2 instead...

21st of *JUNE* 2009? is that what is stated in your acknowledgement letter?? :s11:


1. did starhub tell you why they need to call you back instead of giving you a reply/answer?

2. did they say roughly how long you have to wait?

i doubt you will get hp dv2 without paying the difference ($999 - $699) :s13:

but we will definitely be very please if you can proof us wrong.:s13:

[trueworship]

YES! 21 of JUNE!
i was kinda shock when i read all the post by u guys is like in july....

they say hopefully by tonight.... but i doubt it....

[shapolang]

you all wanna meet up and arrange a meeting with CASE? or maybe choing into starhub and make a big fuss?

personally i dont recommend doing that now.

today is only the first working day after the pc show. let us give StarHub some more time to react to this situation and give them the benefit of the doubt which hopefully they will give us the benefit of the doubt in return.

for the next few days, please call or better still visit starhub and ask them about this 3-cell issue and ask them what are your options. try not to commit to them anything immediately on the spot yet. tell them you need sometime to consider.

i *guess* starhub is also monitoring the total number of calls/enquiries to decide their next course of action.

if you have not contact starhub about this, please do so so that collectively we have a higher chance of a favourable outcome.

[shapolang]

YES! 21 of JUNE!
i was kinda shock when i read all the post by u guys is like in july....

they say hopefully by tonight.... but i doubt it....

i know it is a bit of work. but for the benefit of everyone here, do you mind kindly scan and upload your letter showing the 21 june collection date?

please remember to black-out personal details. thanks.

before i add you to the list, could you kindly describe which day you queued, how long you queued, did you ask the promoter(s) about the battery and if yes, what is their reply?

[ahtea]

add me to this list!

my collection is 21 Jun...
And i seriously dun think i m gonna collect it.

Starhub say they will call me back regarding this issue.... maybe give me a HP dv2 instead...
21 Jun is very early considered most bros here who signed up on Day 1 when the show just started are asked to collect only after 06 Jul 09.

[ahtea]

personally i dont recommend doing that now.

today is only the first working day after the pc show. let us give StarHub some more time to react to this situation and give them the benefit of the doubt which hopefully they will give us the benefit of the doubt in return.

for the next few days, please call or better still visit starhub and ask them about this 3-cell issue and ask them what are your options. try not to commit to them anything immediately on the spot yet. tell them you need sometime to consider.

i *guess* starhub is also monitoring the total number of calls/enquiries to decide their next course of action.

if you have not contact starhub about this, please do so so that collectively we have a higher chance of a favourable outcome.
I am going to give them a call tomorrow.

[shapolang]

I am going to give them a call tomorrow.

thanks. please keep us updated.

if you phone got voice recorder, use it. since starhub will be recording also (by right they (or the voice machine) should say something like "your calls may be recorded to help us serve you better..."). so fair game.

if your phone cannot record and talk at same time, try using a landline on speaker mode and record it using your phone recorder (or dedicated voice recorder).

remember play nice and cool. dont intimidate anyone. they are just messengers to send our feedback to higher powers. :s13:

[trueworship]

i know it is a bit of work. but for the benefit of everyone here, do you mind kindly scan and upload your letter showing the 21 june collection date?

please remember to black-out personal details. thanks.

before i add you to the list, could you kindly describe which day you queued, how long you queued, did you ask the promoter(s) about the battery and if yes, what is their reply?

Friday... reach at 12.30pm queue till 5pm.

promoter: 6 cell
customer service: i Called in say 6 cell

I also asked for BLACK AND WHITE but was told only they can have it.

[shapolang]

I also asked for BLACK AND WHITE but was told only they can have it.

hmm... this is new. they refuse to provide black and white.

anyway, will add you to the list now. thanks for providing the info.

[trueworship]

mmm ok this is weird....

i dint notice this...
on my redempton paper (printed) it says earliest redemption is 8 july.
the CS wrote on my paper 21 JUN and i clearly heard him told me can go collect on 21 JUN!

seems that its all screwed up!
(just in case u think i write it.... NO!!! I dint.... it was really written by the CS...)

[shapolang]

mmm ok this is weird....

i dint notice this...
on my redempton paper (printed) it says earliest redemption is 8 july.
the CS wrote on my paper 21 JUN and i clearly heard him told me can go collect on 21 JUN!

seems that its all screwed up!
(just in case u think i write it.... NO!!! I dint.... it was really written by the CS...)

ok. no worries. thanks for double checking! the good news is now you have more time to monitor and decide your next course of action. :s13:

[trueworship]

so many people sign up in the PC show but i really wonder how many of them actually know about this thing....

saw many aunties and uncles...

[shapolang]

before i forget, regardless of the final outcome, i just wanna thank hardwarezone for providing this platform!

cant imagine emailing, faxing starhub over this issue. coz may all go into a mysterious black hole. :s13:

[trueworship]

before i forget, regardless of the final outcome, i just wanna thank hardwarezone for providing this platform!

cant imagine emailing, faxing starhub over this issue. coz may all go into a mysterious black hole. :s13:

you can start becoming member liao! haha~ Welcome!

[shapolang]

so many people sign up in the PC show but i really wonder how many of them actually know about this thing....

saw many aunties and uncles...

yea. i saw also. i guess most going for phone promos or re-contracting for their children so that the children can get the s10 and dv2 minus the queueing and no need to take leave on a weekday. lol :s13:

sometimes i also pity the starhub promoters, some of the auntie/uncles can only understand chinese and the promoters have to keep explaining the same thing again and again.

but then again, who ask starhub's promos to be so confusing at times. lol :s13:

but i think hor, taxi charges still champion now. i still couldnt figure our why they charge what and when. :s13:

[Scylla]

hi TS, thanks for the effort.

kindly add me to the list too. thanks.

collection day 6 july. i was one of the top 50 in queue on the first day.

[sdexxxxd]

Actually come to think of it, is this promotion for the LENOVO S10 worth it?

the 8Mbps without gift cost $44.
the 8Mbps with mobile BB and gift cost $59

The mobile BB is useless and you got to pay $140 for the stick and modem..considered you are paying for the service. I asked the sales girl, and she has the cheek to say, "it's marketing...".

The gift actually cost $59-$44=$15*24month = $360.

so actually it means that you are buying the LENOVO S10 at a discount price only, and need to queue up for 4 hours, and wait up to 1 month to get the goods...plus maybe get a 3-cell version..

Afterall, is it worth all these hassles??

[ahtea]

mmm ok this is weird....

i dint notice this...
on my redempton paper (printed) it says earliest redemption is 8 july.
the CS wrote on my paper 21 JUN and i clearly heard him told me can go collect on 21 JUN!

seems that its all screwed up!
(just in case u think i write it.... NO!!! I dint.... it was really written by the CS...)
You are fortunate that you checked before making a trip down.

[ahtea]

Actually come to think of it, is this promotion for the LENOVO S10 worth it?

the 8Mbps without gift cost $44.
the 8Mbps with mobile BB and gift cost $59

The mobile BB is useless and you got to pay $140 for the stick and modem..considered you are paying for the service. I asked the sales girl, and she has the cheek to say, "it's marketing...".

The gift actually cost $59-$44=$15*24month = $360.

so actually it means that you are buying the LENOVO S10 at a discount price only, and need to queue up for 4 hours, and wait up to 1 month to get the goods...plus maybe get a 3-cell version..

Afterall, is it worth all these hassles??
If you need to use it, than it is still worth.

Else, sell it which can likely get back you $400 +/-.

[sdexxxxd]

Update 4 (16/06/09):

Now that update 3 has proven beyond a shadow of a doubt that it is a 3-cell. the second action we should take now is this:

Speak to a StarHub CSO in person (via service centre) and/or call them on the phone. This will allow StarHub to monitor and access the situation and act accordingly.

Phone conversations may be recorded. Please stay cool, firm and patient and don't intimdate anyone. Afterall, CSOs are just messengers to *help us* relay our messages and concerns to higher authorities.

Keep us updated here after you have done so. Please leave out names and/or branches of CSOs, centre managers and personal details about yourself.

Update 3 (15/06/09):

The following image is the final prove that it is a 3-cell (at least as of now. but there *may or may not* be changes from now till collection date depending the turn of events that *may or may not* happen after this prove has been shown)

1. I am the owner of this original document and it is in my possession now.

2. It was given to me by a Starhub Customer Service Officer in a Starhub Customer Service Centre in person after our discussion about the issue.

3. I have blacked-out all the names to protect myself and the manager and the customer service officer (cso).

4. Please read it carefully before deciding on any course of action (if any) base on it.

5. I am not responsible for any consequences as a result of this thread and/or the use or misuse of this image.

6. As of now, I only want to say this void of committment agreement *option* is offered to me. You may or may not get the same offer which is base on a case-by-case basis by StarHub.

7. For those who are trying to get the same proposal/offer from Starhub. this is what I suggest :

- I personally don't think the cso, the branch manager and perhaps even the dept providing this document should be blamed for this situation. They are most probably just carrying out orders.

- So just be firm, polite, patient and explain the situation clearly to the cso in person and explore your options. No need to loose your cool which does not help anyone or the situation at hand.

8. I did not ask whether I need to return the $30 voucher, the Norton Internet Security 2009 and other freebies *IF* i decide to void this committment.


http://farm3.static.flickr.com/2438/3628141705_7b084fe713_b.jpg


================================================

Update 2 (15/6/09):

this is the first action that we should take :

** Get hold of the document stating it is a 3-cell or 6-cell **

so now, you should try to approach the nearest starhub outlet and kindly request for this document. bring along your redemption letter as prove of your sincerity to find out.

bring along a good camera (or camera phone) to take picture of that document in case starhub is not able to print/photocopy a copy for you.

if the customer officer is holding a copy of the document and reading it to you that it is stated in that document it is a 3-cell/6-cell, but does not allow you to take a picture or copy, ask him/her for that document's full reference number, take note of it together with the officer's name and keep your queue ticket as prove of being there. then inform us here about your finding.

if any starhub promoters is reading this, please comment or better still, scan a copy of that document and post it here if possible.

let us see how fast we can get hold of this document before deciding our next course of action. okie dokie?

================================================

Update 1 (14/6/09):

For those with the s10 acknowledgement (redemption) letter, please turn it over and read item 24 and 25 in the terms and conditions (bold emphasis mine):


"24. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subjected ot the sole discretion and the final determination of StarHub."

"25. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value."

I think it is quite safe to say that LEGALLY we have no case. Anyone who study/practice law please comment if you feel otherwise.

==============================================================================================

( Note to forum moderators : I know this thread by right should be in the special event pc show section. But the collection date for the promo is in July -- weeks after the pc show 2009 is over. So for continuity purposes to compile this list, I hope you will allow me to post this here. Thanks! )


**THIS IS NOT A PETITION !!**

Starhub's PC Show offer of the Lenovo S10 netbook is powered by a 3-cell battery (correct and verified information with Starhub customer service officer over the phone on 13/6/09).

If you have taken up Starhub's PC Show offer of the Lenovo S10 netbook and feel that you should be getting a 6-cell battery instead, please do this :

1. reply to this thread with the message "add me to this list".
2. state the date of collection as indicated in your letter

To add authenticity to your reply post, you may also to indicate which day during the PC Show you made the subscription, how long you have queued, what information/misinformation visually, verbally or otherwise that were presented to you. You may also add photos and images as evidence to prove your point.

Caution : Please do not reveal personal information when replying to this thread including the photo/picture evidences.

I am just gathering a list of people who will be collecting their S10 in July to discuss our options.

Regardless of the outcome of this thread, here are some potential positive means of utilising this compiled list :

1. Easier co-ordination of mass order of higher cell S10 battery and other accessories.
2. Social gathering and networking opportunities among S10 owners.
3. Technical support of potential S10 issues provided by people in this list., i.e. S10 owners helping other S10 owners.

Although initially this is about the battery issue, there may be other issues after we have collected our S10 (of course let's hope not). So collectively, we can make our voices heard more clearly and directly. We now have a 3-week head start. :s13:

My tele-conversation with the customer service officer regarding this issue was already recorded by Starhub. I am a loyal Starhub customer and hubber for many years. So I have no hidden agenda against Starhub.

If Starhub would like to contact me to find out more or update us about this issue, feel free to send me a private message in this forum and I will be glad to give you my contact details or call you directly at your convenience.

This is a listing specifically for Starhub's Lenovo S10 promotion during PC Show 2009. If you have issues with other Starhub promotion, please start your own thread.

** Disclaimer : I am not responsible for any consequences as a result of starting this thread. Reply at your own risk and responsibility. **

=========================================

S/N | HWZ forum name | date of collection |

1. shapolang -- 8 july
2. sgbikee80 -- 6 july
3. yunk99 -- 6 july
4. Tristessee -- 8 july
5. ahtea -- 6 july
6. albertlee -- 6 july
7. Civician1211 -- 13 july
8. Strider_killer -- 13 july
9. cloudwane -- 8 july
10. kevin0663 -- 13 july
11. cscs3 -- 6 july
12. trueworship -- 8 july
13.sdexxxxd -13july
14.
15.
....
....
....

thanks to all for help

[trueworship]

If you need to use it, than it is still worth.

Else, sell it which can likely get back you $400 +/-.

can get back $400 meh?
....
....
....
....
....
3 cell....
3 stupid cell....

technology is always advancing and wad we get is a OLD technology that even lenovo is gonna dump it...

IT show: March 2009
Singnet gave S10 with 6 cell.

PC show: Jun 2009
Starhub giving us S10 with 3 cell.

Comex: XXXX 2009
Starhub gonna give us S10 without cell

[ahtea]

can get back $400 meh?
....
....
....
....
....
3 cell....
3 stupid cell....

technology is always advancing and wad we get is a OLD technology that even lenovo is gonna dump it...

IT show: March 2009
Singnet gave S10 with 6 cell.

PC show: Jun 2009
Starhub giving us S10 with 3 cell.

Comex: XXXX 2009
Starhub gonna give us S10 without cell
If it is indeed 6 cell, $400 can get back. 3 cells i think no case liao lo. Keep and use for yourself.

[TonyStark]

might as well go sign normal contract at $40+ a month. lol.

[79336951]

My view is that all is not lost yet.
Yes the 2 clauses protect Starhub but I am almost certain Starhub will have clauses protecting itself in the HP Centrino case that happened 2 years ago.
Yet they offered apology to affected customers and took reconciliatory steps to resolve it.
Of course, the solution may still not be satisfactory but at least it wasn't a case of ignoring customers and doing nothing about it.
This case is similar to the previous case in that there may be misrepresentation (or omission) of important information (In the previous case there is no doubt, but in this case it is only a possibility).
What differs is that it is hard if not impossible to prove Starhub misrepresented the specifications of the S10 (promoters who misinformed customers that it was a 6-cell battery and the displayed 6-cell demo set).

I believe the ideal solution most affected customers want will be that Starhub replaces the 3-cell battery with a 6-cell one. So that is a goal customers should work towards to.
Alternatives may be:
1) Replace battery or purchase an additional 6-cell battery at a reasonable price.
2) Other additional freebies such as x-month(s) free subscription etc
3) Termination of contract
4) No action

Battery life (and it is directly related to the capacity of the battery) is an important specification in a mobile electronic device.
It is even more important in netbooks compared to notebooks since netbooks are designed to be more portable.
For a large Telco in singapore not to specify this in their promotions is rather disappointing.
More so in the fact that they have been offering notebooks/netbooks promotions for a few years now.

It is nice to see people like TS putting themselves forward to spread awareness of such issues and hopefully get satisfactory resolution for himself and also other affected customers.
I fully respect his call for fellow customers to seek peaceful resolution to this issue.
Be firm in your request for the ideal solution, but also should be prepared that it may not be offered.
CASE can also be consulted too.
Hopefully Starhub will listen to the concerns and opinions of its customers.
They really can't shirk all responsibilities just because they have those clauses which protect them in the T&C.
This issue happened simply because of the 'vagueness' of their promotion.
If customers cannot trust their promoters (albeit they may be part-timers) and demo sets, who can they trust?

Good luck for TS and all affected customers.
Hope you guys get a satisfactory resolution.

[shapolang]

update 5 added to main post regarding worth of 6-cell battery.

[Zangestu]

shapolang, can add me too? my collection is 8 july. thanks

[albertlee]

@shapolang, tks for the frequent updates.

I'm wondering beside the option to void the contract, has any of you guys bring up the alternative options as highlighted by shapolang to SH and what is their reply. PM me if it's not convenience to post here.

[shapolang]

@shapolang, tks for the frequent updates.

I'm wondering beside the option to void the contract, has any of you guys bring up the alternative options as highlighted by shapolang to SH and what is their reply. PM me if it's not convenience to post here.

thanks for your encouragement. just trying to help. as i have mentioned elsewhere in this forum. this could very well be my last straw with SH.

update 5 was written after my conversation with the cso in person. i did not mention any of these alternative options to SH during that conversation.

in fact, i did not even suggest any alternative solution to the cso. i just wanted a black and white to confirm it is a 3-cell or 6-cell.

since in the process of the confirmation, the cso was kind and patient enough to request my side of the story, i explained accordingly to the best of my knowledge.

the cso, after consulting with the branch manager a few times, voluntarily offered me an option to terminate my contract.

this is an interesting point since *IF* SH (represented by the cso and the branch manager) feels it is absolutely 100% fair and right, why offer me anything without my requesting of it?

[ahtea]

thanks for your encouragement. just trying to help. as i have mentioned elsewhere in this forum. this could very well be my last straw with SH.

update 5 was written after my conversation with the cso in person. i did not mention any of these alternative options to SH during that conversation.

in fact, i did not even suggest any alternative solution to the cso. i just wanted a black and white to confirm it is a 3-cell or 6-cell.

since in the process of the confirmation, the cso was kind and patient enough to request my side of the story, i explained accordingly to the best of my knowledge.

the cso, after consulting with the branch manager a few times, voluntarily offered me an option to terminate my contract.

this is an interesting point since *IF* SH (represented by the cso and the branch manager) feels it is absolutely 100% fair and right, why offer me anything without my requesting of it?
I think the best solution for StarHub to resolve the matter is to upgrade all affected customers to 6 cells battery. This will meet the promised specs at least.

[shapolang]

the ball is in their court now.

at least they have one less reason to say that they did not know about this issue or not having enough time to deal with it.

[albertlee]

I think the best solution for StarHub to resolve the matter is to upgrade all affected customers to 6 cells battery. This will meet the promised specs at least.

This would be the ideal outcome but which ever other option(s) need to be highlighted to SH and not wait to till the last moment (near collection date) as it will be too late.

[ahtea]

This would be the ideal outcome but which ever other option(s) need to be highlighted to SH and not wait to till the last moment (near collection date) as it will be too late.
Yes, definately. Thus it is good that we start to voice out our displeasures with StarHub by calling up their hotline.

[Strider_killer]

Did call up SH today, and the best tt i was offered is JUZ waiving off of the CALLER ID (6 mths) for 2 out of my 3 HP line...Suckssss....Think will juz have to VOID my contract....

[shapolang]

Did call up SH today, and the best tt i was offered is JUZ waiving off of the CALLER ID (6 mths) for 2 out of my 3 HP line...Suckssss....Think will juz have to VOID my contract....

thanks for the feedback. again, it seems like SH is kind of admitting its own omission mistake. this is good sign which shows that at least they are willing to come to some sort of compensation/negotiation.

can you kindly calculate and let us now how much is that worth - 6 mths caller id for 2 hp lines?

also did they mention how long you can wait before you confirm the decision to void the contract?

[Strider_killer]

yup....fully agreed...Think they oso realised tt untrue info had been given during the 4 days event..

[cscs3]

you all wanna meet up and arrange a meeting with CASE? or maybe choing into starhub and make a big fuss?



No point for CASE. Is waste of time with them.
Best way is to call 1630. Take it or cancel the contract.

[cscs3]

mmm ok this is weird....

i dint notice this...
on my redempton paper (printed) it says earliest redemption is 8 july.
the CS wrote on my paper 21 JUN and i clearly heard him told me can go collect on 21 JUN!

seems that its all screwed up!
(just in case u think i write it.... NO!!! I dint.... it was really written by the CS...)

I think he issupposeto write 21 jul but mistaken.
Starhub cannot be that efficient.

[shapolang]

hey guys, read the following. one more reason to consider voiding our contract.

==================================================

OpenNet to start installing fibre optic cables in homes, offices
By Valarie Tan, Channel NewsAsia | Posted: 16 June 2009 1950 hrs

SINGAPORE: Fibre optic cables for Singapore's new, ultra high-speed broadband network will be installed into homes and offices from September.

The company contracted to do the installation, OpenNet, will start sending out letters to homeowners from July.

Residents have three weeks to respond and installation is free.

Those who want it installed at a later date will have to pay S$220 for apartments and S$450 for landed properties.

OpenNet will start installation in four clusters - Macpherson/Braddell, Jurong, Middle Road, and Geylang/Eunos.

It expects work to be completed in 56,000 homes and 1,000 office buildings within the first month, and 60 per cent of all homes and offices by 2010, and 95 per cent by 2012.

You can log on to www.opennet.com.sg to check when OpenNet is installing the cables in your home or office.

OpenNet says it expects to invest over S$100 million in total to complete the project, on top of the S$750 million funding from the Infocomm Development Authority (IDA).

- CNA/yt

[ahtea]

Did call up SH today, and the best tt i was offered is JUZ waiving off of the CALLER ID (6 mths) for 2 out of my 3 HP line...Suckssss....Think will juz have to VOID my contract....
At least they did something.

They are indirectly admitting their mistakes in this way.

[cscs3]

hey guys, read the following. one more reason to consider voiding our contract.

==================================================

OpenNet to start installing fibre optic cables in homes, offices
By Valarie Tan, Channel NewsAsia | Posted: 16 June 2009 1950 hrs

SINGAPORE: Fibre optic cables for Singapore's new, ultra high-speed broadband network will be installed into homes and offices from September.

The company contracted to do the installation, OpenNet, will start sending out letters to homeowners from July.

Residents have three weeks to respond and installation is free.

Those who want it installed at a later date will have to pay S$220 for apartments and S$450 for landed properties.

OpenNet will start installation in four clusters - Macpherson/Braddell, Jurong, Middle Road, and Geylang/Eunos.

It expects work to be completed in 56,000 homes and 1,000 office buildings within the first month, and 60 per cent of all homes and offices by 2010, and 95 per cent by 2012.

You can log on to www.opennet.com.sg to check when OpenNet is installing the cables in your home or office.

OpenNet says it expects to invest over S$100 million in total to complete the project, on top of the S$750 million funding from the Infocomm Development Authority (IDA).

- CNA/yt

Was told in the Comm Asia show, the price package is going to be around the same as exiting plan. Just that you will get higher speed. 100M initially I think.

[Strider_killer]

thanks for the feedback. again, it seems like SH is kind of admitting its own omission mistake. this is good sign which shows that at least they are willing to come to some sort of compensation/negotiation.

can you kindly calculate and let us now how much is that worth - 6 mths caller id for 2 hp lines?

also did they mention how long you can wait before you confirm the decision to void the contract?

6 month of Caller ID = $5 X 6 (per line) = $30
2 line = $30 X 2 = $60
+7% GST = $4.20

Overall = $64.20

I did ask SH to call me back on thu...At least I got bou 2 days to do my all my calculation...
Btw for my case, currently I m utilising Surflite...and if Express plan kick in..I will be paying additional $30 (est) per mth for 24 mths...additional of $720...so juz feel tt S10 3cells is not worth the price..anyway juz feel that nwadays not much diff between 2M & 8M..since Broadband traffic is always congested..Haiz

[steven68]

The image posted by shapolang stated the specs of the s10 which indicated clearly that it's a 3-cells battery. Why of all thing, the battery capacity is not indicated on the specs display during the show? If this not deceiving, then I dunno what to call this.

Btw shapolang, the image izzit from Lenovo to Starhub stating the specs for this show promo?

[shapolang]

6 month of Caller ID = $5 X 6 (per line) = $30
2 line = $30 X 2 = $60
+7% GST = $4.20

Overall = $64.20

I did ask SH to call me back on thu...At least I got bou 2 days to do my all my calculation...
Btw for my case, currently I m utilising Surflite...and if Express plan kick in..I will be paying additional $30 (est) per mth for 24 mths...additional of $720...so juz feel tt S10 3cells is not worth the price..anyway juz feel that nwadays not much diff between 2M & 8M..since Broadband traffic is always congested..Haiz


thanks for the info. interestingly, only 30 cents off from my estimation of $64.50. hahaha :s13:

[shapolang]

Btw shapolang, the image izzit from Lenovo to Starhub stating the specs for this show promo?

i dont know. but for me who give the specs to who is not so important.

the important thing is StarHub gave it to me upon my request in person, signed by the branch manager and cso.

so it is sufficient enough for me to classify this document as Official StarHub Document indicating the specs of the promotion. :s13:

[sgbikee80]

Hi,

Anyone received an email from starhub? It''s a 3 cell battery.......
Starhub can send me an email and the spec are written down as follows:
However the spec is not stated on the form that i had signed and acknowledge.
What can we do about it?



Lenovo S10 Technical Specifications
Processors: Intel® Atom™ Processor N270 (1.60GHz, 512KB L2 Cache, 533MHz FSB)
Operating System: Genuine Windows® XP Home Edition
Graphics Chipset/Chip Type: Mobile Intel® 945 Express Chipset Family/Intel® Graphics Media Accelerator 950
Display: 10.1" WSVGA (1024x600) LED Panel
Standard Memory: 1GB DDR2 SDRAM
HardDrives: 160GB SATA HDD
Networking: 10/100 Mbps Ethernet, Lenovo b/g wireless, Bluetooth
I/O Ports: 1 x 34mm Express Card Slot, 4-in-1 card reader slot (SD/MMC/MS/MS pro), 2 x USB 2.0 ports, RJ45, VGA, mic-in, headphone (stereo)
Audio & Speakers: 2 x internal stereo speakers, single build-in microphone with echo cancellation and noise reduction
Battery: 3 Cell Lithium-lon
Webcam: Integrated 1.3 Megapixels
Weight & Dimension (LxWxH): 250.2mm x 183mm x 22-27.5mm & 1.25Kg with Hard Disk and 3-cell Li-ion Battery

[shapolang]

just checked at opennet.com.sg . my block will be wired in Jan nex year.

so i am seriously considering voiding my contract, sign a 6 month M1 contract, then jump ship to the best OpenNet provider in Jan 2010 just in time at the end of the M1 contract. :s13:

if tied down to SH contract now means i will miss out on opennet for at least 1.5 years.

i am beginning to think even if best case scenario SH give me 6-cell, i may still void the contract because of this! haha. what an interesting turn of events. :s13:

[shapolang]

Hi,

Anyone received an email from starhub? It''s a 3 cell battery.......
Starhub can send me an email and the spec are written down as follows:
However the spec is not stated on the form that i had signed and acknowledge.
What can we do about it?



Lenovo S10 Technical Specifications
Processors: Intel® Atom™ Processor N270 (1.60GHz, 512KB L2 Cache, 533MHz FSB)
Operating System: Genuine Windows® XP Home Edition
Graphics Chipset/Chip Type: Mobile Intel® 945 Express Chipset Family/Intel® Graphics Media Accelerator 950
Display: 10.1" WSVGA (1024x600) LED Panel
Standard Memory: 1GB DDR2 SDRAM
HardDrives: 160GB SATA HDD
Networking: 10/100 Mbps Ethernet, Lenovo b/g wireless, Bluetooth
I/O Ports: 1 x 34mm Express Card Slot, 4-in-1 card reader slot (SD/MMC/MS/MS pro), 2 x USB 2.0 ports, RJ45, VGA, mic-in, headphone (stereo)
Audio & Speakers: 2 x internal stereo speakers, single build-in microphone with echo cancellation and noise reduction
Battery: 3 Cell Lithium-lon
Webcam: Integrated 1.3 Megapixels
Weight & Dimension (LxWxH): 250.2mm x 183mm x 22-27.5mm & 1.25Kg with Hard Disk and 3-cell Li-ion Battery


keep this email as evidence of SH admitting to 3-cell.

regarding the signing, read my reply about the acknowledgement letter. you signed on that letter agreeing the T&Cs next page -- clause 24 and 25 protects SH from everything.

so doesn't matter when you acknowledge/sign this email or not.

[Innocast]

sign already get the freebies still got so much things to complain.........

somemore u guys are the one who queue up to sign sia... starhub did not force u to sign the offer..........:s22::s22::s22::s22::s22::s22::s22:

[sgbikee80]

just checked at opennet.com.sg . my block will be wired in Jan nex year.

so i am seriously considering voiding my contract, sign a 6 month M1 contract, then jump ship to the best OpenNet provider in Jan 2010 just in time at the end of the M1 contract. :s13:

if tied down to SH contract now means i will miss out on opennet for at least 1.5 years.

i am beginning to think even if best case scenario SH give me 6-cell, i may still void the contract because of this! haha. what an interesting turn of events. :s13:

how can u void the contract? do u going for early termination??

[itchymonkey]

6 month of Caller ID = $5 X 6 (per line) = $30
2 line = $30 X 2 = $60
+7% GST = $4.20

Overall = $64.20

I did ask SH to call me back on thu...At least I got bou 2 days to do my all my calculation...
Btw for my case, currently I m utilising Surflite...and if Express plan kick in..I will be paying additional $30 (est) per mth for 24 mths...additional of $720...so juz feel tt S10 3cells is not worth the price..anyway juz feel that nwadays not much diff between 2M & 8M..since Broadband traffic is always congested..Haiz


I think everyone would be please if they can just give the s10 as a 6cell instead.
I guess too many ppl are calling in and they have have to do something as its their bad for not indicating the batt in the specifications.
Consumers asked their sales staff and they told us its 6-cell. so who should the consumers trust if starhub going to say they are only temp therefore cant take their words seriously?


2nd, again i think its misleading once again be it its "marketing tatic" for the SH management.
$59.90 for 8mpbs + 1mpbs bb. (its not free! you have to pay $137+ for it)
i saw so many customers d*** unhappy over the counter that everything = $ especially when they queue for so many hours.
In the queue, i still can hear one SH staff telling the customers behind me free modem, free this free that if u sign up, when actually fact its applicable to either one ONLY after i ask another staff to clarify. i.e: new signups, you can only chose free router/$88 off if u BUY the modem at $90+.

too many staffs lack of proper training and product knowledge.
Who should be blame? (Staffs? SH? Consumers?)

lastly, i have tried calling SH since yesterday. left my hp there for 30mins still no one pick up. Email and no reply so far. I guess i have to make a trip personally down this weekend to have a heart-to-heart talk with any 'friendly' manager.

*above is just my 2cents worth. Not responsible for anything i have typed as above.

[Innocast]

thanks for the info. interestingly, only 30 cents off from my estimation of $64.50. hahaha :s13:

sign up for the sake of getting lenovo s10??? :s22::s22::s22::s22::s22::s22:

[itchymonkey]

sign already get the freebies still got so much things to complain.........

somemore u guys are the one who queue up to sign sia... starhub did not force u to sign the offer..........:s22::s22::s22::s22::s22::s22::s22:

Its not about complaining. I assume you are not one of the those that queue for the S10 and not get what you were promised but yet something which is not worth your time and effort.

Indeed SH did not force us to sign but they mislead us to sign and cant deliver what their sales person have said.

So you mean us - (consumers) should be blame and keep quiet about it?

*
$60 for S10
$45 for normal plan
difference :$15
$15*24 = $360

s10 with 6cell (set itself):$499
(collection: immediated, own colours, no queue)
s10 with 3cell (set itself): $360
(collection: 1 mth, only white, queued for >5hrs)

140 bucks worth the hassle? (might need to top up more if getting a 6cell batt elsewhere = more expensive)

[Innocast]

Its not about complaining. I assume you are not one of the those that queue for the S10 and not get what you were promised but yet something which is not worth your time and effort.

Indeed SH did not force us to sign but they mislead us to sign and cant deliver what their sales person have said.

So you mean us - (consumers) should be blame and keep quiet about it?

*
$60 for S10
$45 for normal plan
difference :$15
$15*24 = $360

s10 with 6cell (set itself):$499
(collection: immediated, own colours, no queue)
s10 with 3cell (set itself): $360
(collection: 1 mth, only white, queued for >5hrs)

140 bucks worth the hassle? (might need to top up more if getting a 6cell batt elsewhere = more expensive)

dun try to explain.... explain = covering.... 解释就是掩饰 :s8::s8:

u dare to say by queuing > 5hrs not becos u gian to take the freebies........??? :s7::s7:

[shapolang]

itchymonkey...just sent you a private message.

[itchymonkey]

itchymonkey...just sent you a private message.


got it. =)

[The_Davis]

as of now, i believe LEGALLY we got no case, because whatever the sales promoter say, we are suppose to read the fineprint and have signed on it agreeing to all starhub's stated conditions.

so why still bother?

answer : if this issue gets strong public reaction, in the "court of human heart" and goodwill, Starhub may lose badly in that "court".

quick rough calculation. assuming it cost starhub $100 more to change to battery (actual monetary figure should be lower since they will be buying bulk from Lenovo).

4 show days x 300 subscribers x $100 = $120,000.

"Starhub has become one of Singapore's most innovative info-communications providers. ... ability to deliver unique integrated and converged services to all its customers. " (starhub's official company profile, source : starhub.com)

so the question for starhub to answer is this :
is starhub's good reputation worth more than $120K?

there many influencial international and local IT writers and bloggers. PC show is one the biggest IT show in singapore. if there is strong public reaction, the damage to reputation may not just be restricted to singapore alone. anyone still remember the ODEX saga? the ODEX hitler youtube spoof is still online i think. :s13:

should we give starhub more time to respond to this issue and wait until collection day? or make "some noise" so that starhub may revert their decision and have time to inform their suppliers to make changes (assuming the stock has not already arrived/manufactured)? please give your thoughts on this question. thanks!
haha ODEX?

You guys got double 6'ed :sad:

[The_Davis]

just checked at opennet.com.sg . my block will be wired in Jan nex year.

so i am seriously considering voiding my contract, sign a 6 month M1 contract, then jump ship to the best OpenNet provider in Jan 2010 just in time at the end of the M1 contract. :s13:

if tied down to SH contract now means i will miss out on opennet for at least 1.5 years.

i am beginning to think even if best case scenario SH give me 6-cell, i may still void the contract because of this! haha. what an interesting turn of events. :s13:
TS, Please confirm OPENNET is open next year :)

it could just be infrastructure up, because it will take up to a year or even more for the entire country to be connected.

I believe there's this OpCo license thingy that coys can apply for that provide bandwidth to users. (starhub won the one with government assistance)

[LonelyMan]

Pay some money and go to CASE after collecting all the evidence and information. I suggest you go all the way than to admit defeat to Starhub. Afterall, this "action plan" is not about money, but more on principle right?

Public pressure is one thing, but can be forgottten easily with another "out of the windows" deal. Pressure from CASE, IDA and Public will no doubt be a force not to flirt with.

All the best.

[Innocast]

Pay some money and go to CASE after collecting all the evidence and information. I suggest you go all the way than to admit defeat to Starhub. Afterall, this "action plan" is not about money, but more on principle right?

Public pressure is one thing, but can be forgottten easily with another "out of the windows" deal. Pressure from CASE, IDA and Public will no doubt be a force not to flirt with.

All the best.

are u sure???? isn't this 300% money action plan...........?? :s22::s22::s22::s22::s22::s22:

[shapolang]

TS, Please confirm OPENNET is open next year :)

it could just be infrastructure up, because it will take up to a year or even more for the entire country to be connected.

I believe there's this OpCo license thingy that coys can apply for that provide bandwidth to users. (starhub won the one with government assistance)

cant confirm anything. i am not opennet or ida. :s13: i am not sure whether the whole country needs to be fully wired first before the first service can be commercially offered or phase by phase.

can only guess that after the cables are laid, it should not take more than 2 years for the first service to be rolled out. else, some heads up there will roll. :)

[The_Davis]

cant confirm anything. i am not opennet or ida. :s13:

can only guess that after the cables are laid, it should not take more than 2 years for the first service to be rolled out.
2 years, and 7 mths later seems like 1.5 years apart :s11:

haha so you still plan to sign with M1?

btw the cable laying part take up to 2012 for some areas

[shapolang]

2 years, and 7 mths later seems like 1.5 years apart :s11:

haha so you still plan to sign with M1?

btw the cable laying part take up to 2012 for some areas

yes, still plan to. 6 months contract sounds reasonable and flexible enough to react to changes in the broadband market.

ya. my friend just checked his and he kena 2012. haha. so i guess it may be phase by phase commercial service activation. lets wait and see.

[shapolang]

latest update :

Hi,
Any of you guys received an email from Starhub pushing back the collection date to 15 july? Wth? plus in the collection slip includes the specs of s10 and yes its 3cell....

this kinda sux

any of u guys received this kind of email

[shapolang]

OpenNet FAQ for residential premises :

http://www.opennet.com.sg/faq/for-re...vate/#faq00033 (http://www.opennet.com.sg/faq/for-residential-premises-hdbprivate/#faq00033)


"What can optical fibre do for me?
Once the optical fibre cable is installed into your Homes, a whole new slew of products have been envisaged to be offered to the customers. With the huge bandwidth that can be tapped, residential homes can expect to watch multiple High Definition (HD) channels via the web, download/upload information much faster than what is currently available, videoconference & communicate with friends/peers and whole new dimensions of entertainment, work, learning and interaction is set to be unleashed, revolutionising lifestyles. The Retail Service Providers will offer more details on their offerings in the months ahead."

[Scylla]

so how? xi peh sian. feel so con by this.

[ahtea]

TS, Please confirm OPENNET is open next year :)

it could just be infrastructure up, because it will take up to a year or even more for the entire country to be connected.

I believe there's this OpCo license thingy that coys can apply for that provide bandwidth to users. (starhub won the one with government assistance)
No clear indication that OpenNet will start next year commercially.

Infrastructure wise, they are installing it in phases starting from July 2009 all the way to 2012 depending on which area you reside in.

[ahtea]

latest update :
Didnt receive such emails yet.

[cscs3]

cant confirm anything. i am not opennet or ida. :s13: i am not sure whether the whole country needs to be fully wired first before the first service can be commercially offered or phase by phase.

can only guess that after the cables are laid, it should not take more than 2 years for the first service to be rolled out. else, some heads up there will roll. :)

Yes, not so soon. The influstructure has to come first, then test phase (some area will get it). By the time it reach everyone home (95% at 2012) or most people home. It will be around 2 years times.

Pay a visit to Comm Asia IDA booth to know more. You are not going to pay lower, but just higher speed according to IDA. So the question is do you need speed higher than existing connection? Will current lower speed boardband be cheaper?

[cscs3]

cant confirm anything. i am not opennet or ida. :s13: i am not sure whether the whole country needs to be fully wired first before the first service can be commercially offered or phase by phase.

can only guess that after the cables are laid, it should not take more than 2 years for the first service to be rolled out. else, some heads up there will roll. :)

Just go to opennet web site, enter your poster code to check the schedule. Thats easy.

[cscs3]

sign already get the freebies still got so much things to complain.........

somemore u guys are the one who queue up to sign sia... starhub did not force u to sign the offer..........:s22::s22::s22::s22::s22::s22::s22:

Funny comment tht make you looks very childish!
Di you see the Starhub advertisment and offer in Paper? Did you read this thread from the start on what has happen?

[cscs3]

I think everyone would be please if they can just give the s10 as a 6cell instead.
I guess too many ppl are calling in and they have have to do something as its their bad for not indicating the batt in the specifications.
Consumers asked their sales staff and they told us its 6-cell. so who should the consumers trust if starhub going to say they are only temp therefore cant take their words seriously?


2nd, again i think its misleading once again be it its "marketing tatic" for the SH management.
$59.90 for 8mpbs + 1mpbs bb. (its not free! you have to pay $137+ for it)
i saw so many customers d*** unhappy over the counter that everything = $ especially when they queue for so many hours.
In the queue, i still can hear one SH staff telling the customers behind me free modem, free this free that if u sign up, when actually fact its applicable to either one ONLY after i ask another staff to clarify. i.e: new signups, you can only chose free router/$88 off if u BUY the modem at $90+.

too many staffs lack of proper training and product knowledge.
Who should be blame? (Staffs? SH? Consumers?)

lastly, i have tried calling SH since yesterday. left my hp there for 30mins still no one pick up. Email and no reply so far. I guess i have to make a trip personally down this weekend to have a heart-to-heart talk with any 'friendly' manager.

*above is just my 2cents worth. Not responsible for anything i have typed as above.

Yes, you are 100% right. This is why the Q ended up with long waiting. Confusing and incorrect information. Then making customer asking many questions over the counter. If you have Q for 3 hours and now is your turn. Will you gave up?

My way to look at this.
1. Give us what the promoter has told us, or
2. Fired the promoter for not taking the instruction from company.
There is many people needed a job now. We do not need people continue to work for a company that cannot carry out the instruction clearly!

[cscs3]

Didnt receive such emails yet.

Starthub will be stupid to send this kind of email
1. Not everyone register email address to Starhub as Starhub did not probide email service to their maxonline users.
2. Email cannot be use as a proof of acknowedgement.

[cscs3]

6 month of Caller ID = $5 X 6 (per line) = $30
2 line = $30 X 2 = $60
+7% GST = $4.20

Overall = $64.20

I did ask SH to call me back on thu...At least I got bou 2 days to do my all my calculation...
Btw for my case, currently I m utilising Surflite...and if Express plan kick in..I will be paying additional $30 (est) per mth for 24 mths...additional of $720...so juz feel tt S10 3cells is not worth the price..anyway juz feel that nwadays not much diff between 2M & 8M..since Broadband traffic is always congested..Haiz

You aure?
Maxonline and Phone is off different section in Starhub. Why dont they waive one month on Maxonline instead? This offer is questionable! Guess is best to confirm only after you receive your bill next month!

[warflower]

add me to this list

I think we should go to CASE and lodge a complaint. We should not let Starhub off so easily as this is not the first time they made such a mistake. The solution to this problem should not be so easy as to allow the customer to void the contract. An explanation has to be given. I queued on the last day and waited from 11am and finish the whole process at 6pm. I feel CHEATED if they were to give a 3 cell netbook. The price of the netbook they published in the leaflet for PC show is the price of a 6 cell netbook (I went to Challenger and they are selling this 6 cell netbook at the same price with $50 cash off). Moreover, the display set during the PC show is a 6 cell netbook (I have confirmed this with the hotline CSO on Monday)... Isn't all these misleading the customers.. I don't understand why we would have to wait till so long for the collection. If Starhub has planned for this promotion, shouldn't they have planned the collection earlier..

[cscs3]

add me to this list

I think we should go to CASE and lodge a complaint. We should not let Starhub off so easily as this is not the first time they made such a mistake. The solution to this problem should not be so easy as to allow the customer to void the contract. An explanation has to be given. I queued on the last day and waited from 11am and finish the whole process at 6pm. I feel CHEATED if they were to give a 3 cell netbook. The price of the netbook they published in the leaflet for PC show is the price of a 6 cell netbook (I went to Challenger and they are selling this 6 cell netbook at the same price with $50 cash off). Moreover, the display set during the PC show is a 6 cell netbook (I have confirmed this with the hotline CSO on Monday)... Isn't all these misleading the customers.. I don't understand why we would have to wait till so long for the collection. If Starhub has planned for this promotion, shouldn't they have planned the collection earlier..

You sure have a good "stand" for a long 6 hours waiting. Not sure what Starhub has to say in this kind of "effecient" process !
Dont think CASE can do anything to this. For those received a email. Clearly Starhub has notice something has happen and try to force you to take what is given by sending a email. If you accept it, then it will be a big mistake as they are forcing you to agree and accept it.

[shapolang]

add me to this list

ok. when is your collection date?

[The_Davis]

any news?

[albertlee]

just checked at opennet.com.sg . my block will be wired in Jan nex year.

so i am seriously considering voiding my contract, sign a 6 month M1 contract, then jump ship to the best OpenNet provider in Jan 2010 just in time at the end of the M1 contract. :s13:

if tied down to SH contract now means i will miss out on opennet for at least 1.5 years.

i am beginning to think even if best case scenario SH give me 6-cell, i may still void the contract because of this! haha. what an interesting turn of events. :s13:

The wiring for my block is also scheduled on the 1st quarter of 2010.

BTW, I checked with IDA staff in CommunicAsia and was told that the earliest period whereby ISP starts rolling out FTTH service will be late 2010 or early 2011. So this opennet project is merely to get the infrastructure ready for FTTH.

[ahtea]

add me to this list

I think we should go to CASE and lodge a complaint. We should not let Starhub off so easily as this is not the first time they made such a mistake. The solution to this problem should not be so easy as to allow the customer to void the contract. An explanation has to be given. I queued on the last day and waited from 11am and finish the whole process at 6pm. I feel CHEATED if they were to give a 3 cell netbook. The price of the netbook they published in the leaflet for PC show is the price of a 6 cell netbook (I went to Challenger and they are selling this 6 cell netbook at the same price with $50 cash off). Moreover, the display set during the PC show is a 6 cell netbook (I have confirmed this with the hotline CSO on Monday)... Isn't all these misleading the customers.. I don't understand why we would have to wait till so long for the collection. If Starhub has planned for this promotion, shouldn't they have planned the collection earlier..
Your 6 hours long wait + disappointment after you see that they are offering a 3 cell definately has a strong case with StarHub, but I doubt CASE will be able to help with anything. I believe CASE stand is only to meditate and provide recommendations but not intervere to resolve the issue.

In nett, I feel that StarHub is guilty in misleading customers through the various form of advertisement and staff in the show. I believe StarHub is following this as the StarHub CSO I spoke to with regards to the issue is aware of such comments going on in the forums.

[ahtea]

The wiring for my block is also scheduled on the 1st quarter of 2010.

BTW, I checked with IDA staff in CommunicAsia and was told that the earliest period whereby ISP starts rolling out FTTH service will be late 2010 or early 2011. So this opennet project is merely to get the infrastructure ready for FTTH.
Yes, correct. But they also mentioned that, towards the end of this year, more details on the service will be released by the providers.

[warflower]

ok. when is your collection date?


My collection date is 13 July 2009.

[shapolang]

update from flywheel :

nope i did not do anything...they just sent the new acknowledgement letter and and attached are the specs for the s10 lenovo...

i really find it a lil suspicious imo

[bendwolf]

2. Fired the promoter for not taking the instruction from company.

Some maybe temp workers anyway. They are already not working now. How do you fire people when they are no longer there? :eek:

[ahtea]

Some maybe temp workers anyway. They are already not working now. How do you fire people when they are no longer there? :eek:
Probably cant fire them now but StarHub can choose not to employ them for future roadshows.

Anyway, I am not too sure if the booth is run by StarHub themselves or they appoint some one to do it. If the case is the later, it will be much more easier to handle.

[Scylla]

guys, any procedures on how to terminate the contract? ie. how to explain that we wanna void the contract base on the issue? will they allow? thanks.

[Strider_killer]

guys, any procedures on how to terminate the contract? ie. how to explain that we wanna void the contract base on the issue? will they allow? thanks.

juz got a call frm SH cso and was told that no chance of getting any perks or upgrade, so just told him, i wanna void my contract and they agreed...so no issue over here...regarding the nis2009 and rbs $30 voucher, get to keep...7hr of queue for tis...DAMN...

[Scylla]

juz got a call frm SH cso and was told that no chance of getting any perks or upgrade, so just told him, i wanna void my contract and they agreed...so no issue over here...regarding the nis2009 and rbs $30 voucher, get to keep...7hr of queue for tis...DAMN...

how come they call u? i nv rcv any call from SH.

[Strider_killer]

how come they call u? i nv rcv any call from SH.

have u call 1630 in the first place??
My whole procedure started w me calling them and was referred to their roadshow sale team. RS sale team call me back to negotiate deal and i did told them to call me back 2 days later as i need to think bou it..so they call today, negotiation fall thru and i request to void my contract....

[Strider_killer]

btw, they din even suggest for any compensation method...****e...

[trueworship]

so the only resolution is to void contract?

Seriously i think starhub is not honest at all.
Think about this:
The give false information/ hide information from consumers during the show so as to boost sales. This created a "BIG" and "FREE" crowd advertisement for them. Thus many people went to queue for it. It is actually a great move from them! Cuz many pple might not have known about this issue and just gonna live with the 3 cell netbook.
Total of 4 days: 300x4 =1200 pple signed up. (this is only an est. It might be ALOT more)
maybe out of the 1k plus pple only 100 know about this issue.
Thus they still dun mind if we void it. :)
They still earn BIG and can say to us "Thank you for being part of us in this marketing move. We have done extremely well in sales. Your salary will be the $30 voucher. Hope to see you in the next show! Remember to queue for us again!"

[Scylla]

that sucks. im thinking of collecting the s10 then call them to cancel contract.

[trueworship]

:P

GOOD IDEA!
I might just do that!

[albertlee]

that sucks. im thinking of collecting the s10 then call them to cancel contract.

Then you have to pay them $648.42 (and more if you take up the free BBOM as well) for early termination, it's worth it?

[albertlee]

so the only resolution is to void contract?

Seriously i think starhub is not honest at all.
Think about this:
The give false information/ hide information from consumers during the show so as to boost sales. This created a "BIG" and "FREE" crowd advertisement for them. Thus many people went to queue for it. It is actually a great move from them! Cuz many pple might not have known about this issue and just gonna live with the 3 cell netbook.
Total of 4 days: 300x4 =1200 pple signed up. (this is only an est. It might be ALOT more)
maybe out of the 1k plus pple only 100 know about this issue.
Thus they still dun mind if we void it. :)
They still earn BIG and can say to us "Thank you for being part of us in this marketing move. We have done extremely well in sales. Your salary will be the $30 voucher. Hope to see you in the next show! Remember to queue for us again!"

Isn't that pretty obvious by now? The real intention is simply to tied down new/exisiting subscriber for another 2yrs which by then FTTH service would already be available. I don't recall there were any notebook/netbook promo for MOL Express user in the past few computer show.

[liangtam]

No point tie down leh, they'll also jump on the bandwagon to provide for FTTH service in the near future oso mah.

Besides, taking KR/JP as reference, you'll see the low cost startup for xDSL/Cable plans not beatable by FTTH service anytime sooner.

[ahtea]

juz got a call frm SH cso and was told that no chance of getting any perks or upgrade, so just told him, i wanna void my contract and they agreed...so no issue over here...regarding the nis2009 and rbs $30 voucher, get to keep...7hr of queue for tis...DAMN...
They must be out of mind. They rather let customers void contract and have the opportunity to go to its competitor rather than to offer some perks to keep them?

Unusal move indeed.

[ahtea]

so the only resolution is to void contract?

Seriously i think starhub is not honest at all.
Think about this:
The give false information/ hide information from consumers during the show so as to boost sales. This created a "BIG" and "FREE" crowd advertisement for them. Thus many people went to queue for it. It is actually a great move from them! Cuz many pple might not have known about this issue and just gonna live with the 3 cell netbook.
Total of 4 days: 300x4 =1200 pple signed up. (this is only an est. It might be ALOT more)
maybe out of the 1k plus pple only 100 know about this issue.
Thus they still dun mind if we void it. :)
They still earn BIG and can say to us "Thank you for being part of us in this marketing move. We have done extremely well in sales. Your salary will be the $30 voucher. Hope to see you in the next show! Remember to queue for us again!"
I dont think even if they ask me to keep the $30 voucher and the NIS09, I will help them queue again the next show.

The painful thing is the disappointment after being in the queue, bringing everything home and think that you need not worry about changing ISP 2 years later.

[Strider_killer]

They must be out of mind. They rather let customers void contract and have the opportunity to go to its competitor rather than to offer some perks to keep them?

Unusal move indeed.

Yup, it seem tt they dun mind losing maybe 1, 10 or 100 cust..since they still have the remaining 1199, 1190, 1100 cust tt do not knw bou tis issue...

[Strider_killer]

Did call up SH today, and the best tt i was offered is JUZ waiving off of the CALLER ID (6 mths) for 2 out of my 3 HP line...Suckssss....Think will juz have to VOID my contract....

Damn, to think tt SH din even mentioned bou compensation as promised earlier when they call back...sucksssssssss

[Strider_killer]

confirmed jump ship when all my contract are over....nv gonna support SH again

[ahtea]

that sucks. im thinking of collecting the s10 then call them to cancel contract.
Collect set already how to void contract? I believe you need to return the set once you void your contract.

[ahtea]

Then you have to pay them $648.42 (and more if you take up the free BBOM as well) for early termination, it's worth it?
With or without BBOM, i think the early termination penalty is still $648.42

[ahtea]

Isn't that pretty obvious by now? The real intention is simply to tied down new/exisiting subscriber for another 2yrs which by then FTTH service would already be available. I don't recall there were any notebook/netbook promo for MOL Express user in the past few computer show.
I think the only time when MOL Express users were offered a free PC was 4 years ago. It was a free Compaq desktop i think.

[ahtea]

Damn, to think tt SH din even mentioned bou compensation as promised earlier when they call back...sucksssssssss
My stand still stays. The best compensation is still to give us as what is promised by the promoters and comply to the display set at the show - 6 cell battery.

[albertlee]

With or without BBOM, i think the early termination penalty is still $648.42

I not too sure becoz for my case I opt out the free BBOM and that was the amount indicated on the contract.

[trueworship]

Collect set already how to void contract? I believe you need to return the set once you void your contract.

You know wad we can do?

We collect and tell starhub... "oh so u want it back? please come to my house and queue outside for 10hrs. Then i will give u back. (with a smile)"

[trueworship]

My stand still stays. The best compensation is still to give us as what is promised by the promoters and comply to the display set at the show - 6 cell battery.

Nope they are very firm they WILL NOT do that.
Unless it create a hugh riot outside their office that police is involve and govt need to stand in and ask WTF is starhub doin!??!?! (but well they are family.... so chances are slim)

[cscs3]

Some maybe temp workers anyway. They are already not working now. How do you fire people when they are no longer there? :eek:



Black list their name and ic from furture shows ! Stop the payment to their bank account.

[cscs3]

confirmed jump ship when all my contract are over....nv gonna support SH again

Going to opennet, which is also a child company of Starhub!

[ahtea]

I not too sure becoz for my case I opt out the free BBOM and that was the amount indicated on the contract.
I opted in. Contract shows penalty of $648.42 applies if i terminate early.

[ahtea]

You know wad we can do?

We collect and tell starhub... "oh so u want it back? please come to my house and queue outside for 10hrs. Then i will give u back. (with a smile)"
Nice one!!

[ahtea]

Nope they are very firm they WILL NOT do that.
Unless it create a hugh riot outside their office that police is involve and govt need to stand in and ask WTF is starhub doin!??!?! (but well they are family.... so chances are slim)
No need to go to that extent.

They have a firm stand, so do their customers!

[warflower]

You know wad we can do?

We collect and tell starhub... "oh so u want it back? please come to my house and queue outside for 10hrs. Then i will give u back. (with a smile)"


hahaha... i like this one!! :P

[shapolang]

You know wad we can do?

We collect and tell starhub... "oh so u want it back? please come to my house and queue outside for 10hrs. Then i will give u back. (with a smile)"

hahaha. but in reality i dun think that will happen. SH will send you a registered mail from their lawyers. you still got to open the door and sign it or if you miss it, queue at the nearest post office. :s13:

[trueworship]

hehe~ i m just being cheeky here....

Anyway do u think we can demand them to write an apology letter in the papers and news? They ought to give us an explanation on the 6 cell display and all the marketing gimmicks and promoters misrepresentation....

[shapolang]

sorry no enough? hahaha. :s13:

anyway, i am now 99.9% sure to cancel my contract.

i believe this is *my* best option - giving me the option to sign up for the best deal during the upcoming comex and/or sign m1 for 6 months and monitor the progress of the next gen nbn.

just came back from sim lim sq and funan recce trip. my gut feel is that there *seems* be an overstock of s10. sure, the prices and package can't match pc show's but the gap is very very close. and today is only the 4th day after the pc show.

let's see if starhub and lenovo try to make a better effort in the upcoming comex show -- maybe S10 3-cell + 15% off MOL express + no queue? :s13:

3 months is a lot of time for prices of s10 and s10-2 to drop dramatically. hopefully s12 will come into the market by then and further reduces the price of s10s. :s13:

[Scylla]

Lenovo S10 Technical Specifications
Processors: Intel® Atom™ Processor N270 (1.60GHz, 512KB L2 Cache, 533MHz FSB)
Operating System: Genuine Windows® XP Home Edition
Graphics Chipset/Chip Type: Mobile Intel® 945 Express Chipset Family/Intel® Graphics Media Accelerator 950
Display: 10.1" WSVGA (1024x600) LED Backlight
Standard Memory: 1GB DDR2 SDRAM
HardDrives: 160GB SATA HDD
Networking: 10/100 Mbps Ethernet, Lenovo b/g wireless, Bluetooth
I/O Ports: 1 x 34mm Express Card Slot, 4-in-1 card reader slot (SD/MMC/MS/MS pro), 2 x USB 2.0 ports, RJ45, VGA, mic-in, headphone (stereo)
Audio & Speakers: 2 x internal stereo speakers, single build-in microphone with echo cancellation and noise reduction
Battery: 3 Cell Lithium-lon
Webcam: Integrated 1.3 Megapixels
Weight & Dimension (LxWxH): 250.2mm x 183mm x 22-27.5mm & 1.25Kg with Hard Disk and 3-cell Li-ion Battery

sianz, still not sure if i shud cancel the contract. na behz.
if i known when i sign, i wont even bother and waste my time.
damn scammer.

[Scylla]

My stand still stays. The best compensation is still to give us as what is promised by the promoters and comply to the display set at the show - 6 cell battery.

no wonder this time they nv put demo sets. pretty obvious its a scam.

[shapolang]

Update 8 (19/06/09):

The price difference should be $239 (6-cell) - $155 (3-cell) = $84 according the following Lenovo web page :

http://shopap.lenovo.com/SEUILibrary/controller/e/sgweb/LenovoPortal/en_SG/catalog.workflow:show-category-with-items?category-id=4364BD0F20B94413B5AD6E684D2848E9&show-page=6

This thread is searchable on google now. Have fun googling the following terms and see how high this thread ranks :s13: :

- starhub promotion
- starhub pc show
- starhub lenovo

[shapolang]

hey guys, read the following. 3 words. isn't it ironic ???? lol :s13:

=================================================

StarHub wins customers over
June 14, 2009
By Cheryl Ong , Yeo Sam Jo

TWO months ago, StarHub customers who had been anxious to get their hands on the new BlackBerry Storm had the touchscreen phones delivered to their doorsteps - on the very day they were launched.

They were among the first to benefit from a new service launched by the telco this year, which lets customers pre-order the latest phones before they go on sale, and have them delivered to their homes. This saves customers from having to travel to and queue at the customer service centres to collect the phones.

Such efforts have helped StarHub emerge tops among mobile telecommunications companies in a survey here that measures customer satisfaction levels across various industries.

Read the full report in Monday's edition of The Straits Times.

[shapolang]

Update 9 (19/06/09):

http://www.tinyurl.com/starhub

With the above easy to remember and verbalise link to this thread, you can spread the word even faster (e.g. when talking to starhub CSOs).

This may save you a lot of saliva telling the same story over and over again to different CSOs. :s13:

In the original first post, I have added the main points of this issue in red. So you may advise the CSO to jump to that section and read it first.

[panasonic_chai]

hi shapolang

so wat is the verdict? Are u gonna void the contract and terminate maxonline?
or SH giving in?

btw, wats the difference between a 3cell and 6cells? does it make a big difference?
sorry a noob here, but kinda surprise to see a huge reaction regarding this issue..

[ahtea]

no wonder this time they nv put demo sets. pretty obvious its a scam.
They did have a display this time round.

I went there, saw the display, 6 cells. Was happy. Proceed to grab hold of a promoter to confirm that it is 6 cells they confirmed that. Before I sign, confirm again, yes, it is 6 cells. Sign on the dotted line. And now.?!

[ahtea]

hi shapolang

so wat is the verdict? Are u gonna void the contract and terminate maxonline?
or SH giving in?

btw, wats the difference between a 3cell and 6cells? does it make a big difference?
sorry a noob here, but kinda surprise to see a huge reaction regarding this issue..
Yes, it does. The battery life for the S10 is already not so fantastic even with a 6 cells. Having a 3 cells version, makes it worst.

[Pastamancer]

interesting thread. interested to know whether it was intentional implicit misrepresentation or just ignorant promotors and staff.

[tanlipseng36]

[QUOTE=shapolang;38355968][COLOR="Red"]


[B]Update 1 (14/6/09):

For those with the s10 acknowledgement (redemption) letter, please turn it over and read item 24 and 25 in the terms and conditions (bold emphasis mine):


"24. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subjected ot the sole discretion and the final determination of StarHub."

"25. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value."

I think it is quite safe to say that LEGALLY we have no case. Anyone who study/practice law please comment if you feel otherwise.



Actually,i'm wondering even if you sign this letter.
Can you guys sue them for letting you sign a contract with terms that is a sure lose situation for customers with the intention of cheating you guys?

Cause i believe with those 2 terms,it would look like starhub is trying to cheat customers hence the need for these 2 terms.

[ahtea]

[QUOTE=shapolang;38355968][COLOR="Red"]


[B]Update 1 (14/6/09):

For those with the s10 acknowledgement (redemption) letter, please turn it over and read item 24 and 25 in the terms and conditions (bold emphasis mine):


"24. In the event of a dispute, a customer's entitlement to participate and/or receive the offer is subjected ot the sole discretion and the final determination of StarHub."

"25. The free premium(s) is/are available on a first-come-first-serve basis and StarHub reserves the right to replace the brand and model of the premium(s) with other hardware(s) of equal or lower value."

I think it is quite safe to say that LEGALLY we have no case. Anyone who study/practice law please comment if you feel otherwise.



Actually,i'm wondering even if you sign this letter.
Can you guys sue them for letting you sign a contract with terms that is a sure lose situation for customers with the intention of cheating you guys?

Cause i believe with those 2 terms,it would look like starhub is trying to cheat customers hence the need for these 2 terms.
Not exactly cheat but protect themselves from any possible disputes.

[albertlee]

No amount of talk here is going to change a thing, time to elevate the matter further like writing to ST or Stomp. Anyone?

[sharshar]

how? can add my name in? est date of collection have to go home check letter..

[Stallone]

hi shapolang

so wat is the verdict? Are u gonna void the contract and terminate maxonline?
or SH giving in?

btw, wats the difference between a 3cell and 6cells? does it make a big difference?
sorry a noob here, but kinda surprise to see a huge reaction regarding this issue..

imagine u bought a car, the salesman promised u it's a 2.0L engine version..

but in the end, at dat price, he can only give u a 1.3L engine version

see u dulan anot?

money cheated rite?

wad's more, u haf to pay a 2.0L engine road tax for the next 10yrs of driving

[trueworship]

imagine u bought a car, the salesman promised u it's a 2.0L engine version..

but in the end, at dat price, he can only give u a 1.3L engine version

see u dulan anot?

money cheated rite?

wad's more, u haf to pay a 2.0L engine road tax for the next 10yrs of driving

Well said bro!

[shapolang]

hi shapolang

so wat is the verdict? Are u gonna void the contract and terminate maxonline?
or SH giving in?

btw, wats the difference between a 3cell and 6cells? does it make a big difference?
sorry a noob here, but kinda surprise to see a huge reaction regarding this issue..


depends how you define "giving in". does giving the option to void contract count? :s13:

6-cell is worth about SGD$84 more than 3-cell. the battery life is longer (roughly about twice depending on usage) which is one of the main reason for getting a notebook.

[shapolang]

how? can add my name in? est date of collection have to go home check letter..


added your forum nick. let me know your date of collection when you have found out. thanks.

[WangZaiXiaoManTou]

Thank you for your email.

We wish to advise that the Lenovo comes with a 3 cell battery. We are
sorry for the confusion, as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only.

The specification of the laptop is the same as what Lenovo is
selling, except for the battery. The Usual Price of the retail model
with the 6-cell battery is $799, whereas we listed our unit's worth
as $699 as per recommended by Lenovo. We are sorry any confusion
caused.

If you have further queries, please call our Customer Care hotline at
1633 or send us another email at customerservice@starhub.com or fax
in to 6725 1603.


Best regards

well done to starhub ~ now they are telling me 6cell worth 799 and 3cell is worth 699

hahahahaha ... termination time ..

[Zangestu]

well done starhub. guess i am stuck with their service for the next 2 yrs. any1 took their mobile broadband during this pc show as well?

wanna void the contract but i wonder would i need to pay any termination fee for it?

[sgbikee80]

Why not u forward this email to Lenovo and ask them if they have advice so.
Quote from Lenovo SG, it priced at $649
http://www-07.ibm.com/lenovoinfo/catalogue/sg/

Thank you for your email.

We wish to advise that the Lenovo comes with a 3 cell battery. We are
sorry for the confusion, as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only.

The specification of the laptop is the same as what Lenovo is
selling, except for the battery. The Usual Price of the retail model
with the 6-cell battery is $799, whereas we listed our unit's worth
as $699 as per recommended by Lenovo. We are sorry any confusion
caused.

If you have further queries, please call our Customer Care hotline at
1633 or send us another email at customerservice@starhub.com or fax
in to 6725 1603.


Best regards

well done to starhub ~ now they are telling me 6cell worth 799 and 3cell is worth 699

hahahahaha ... termination time ..

[Zangestu]

if this whole matter can be ended by "We are sorry any confusion
caused." it clearly shows how starhub treats their customers.

totally lost faith in them.... more than 5 yrs with them...

Thank you for your email.

We wish to advise that the Lenovo comes with a 3 cell battery. We are
sorry for the confusion, as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only.

The specification of the laptop is the same as what Lenovo is
selling, except for the battery. The Usual Price of the retail model
with the 6-cell battery is $799, whereas we listed our unit's worth
as $699 as per recommended by Lenovo. We are sorry any confusion
caused.

If you have further queries, please call our Customer Care hotline at
1633 or send us another email at customerservice@starhub.com or fax
in to 6725 1603.


Best regards

well done to starhub ~ now they are telling me 6cell worth 799 and 3cell is worth 699

hahahahaha ... termination time ..

[WangZaiXiaoManTou]

i'm asking for explanation ... want to see wat else they have to say , will updated

[shapolang]

hi wangzai, thanks for the feedback. please keep this email for future references.

here's my comment on the content of the email.

"... as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only."

you guys see the irony of this? the 3-cell s10 must be so outdated that even SH have difficulty finding it.

why not stay consisent with the omission of battery info by not putting any battery on the display set and just power it (if necessary in the first place) by the power adapter alone? :s13:

"The specification of the laptop is the same as what Lenovo is
selling, except for the battery."

what is the definitation of the word "same" again?

"The Usual Price of the retail model with the 6-cell battery is $799, whereas we listed our unit's worth as $699 as per recommended by Lenovo."

and now the multi-million dollar question .... "Precisely at what point in time is this Usual Price determined? One month ago, two, three?"

assuming this email is real, StarHub admitted to 2 facts which does not require our continued proving of otherwise :

1. StarHub admits the $699 worth refers *only* to the "free" lenovo s10.
2. StarHub admits the display set was fitted with a 6-cell battery.

[ahtea]

Thank you for your email.

We wish to advise that the Lenovo comes with a 3 cell battery. We are
sorry for the confusion, as we do not have the 3 cell batteries yet,
the 6 cells was used for display purposes only.

The specification of the laptop is the same as what Lenovo is
selling, except for the battery. The Usual Price of the retail model
with the 6-cell battery is $799, whereas we listed our unit's worth
as $699 as per recommended by Lenovo. We are sorry any confusion
caused.

If you have further queries, please call our Customer Care hotline at
1633 or send us another email at customerservice@starhub.com or fax
in to 6725 1603.


Best regards

well done to starhub ~ now they are telling me 6cell worth 799 and 3cell is worth 699

hahahahaha ... termination time ..
Well done indeed. Just spoke to a guy from StarHub, he told me that there is no mention in the brochure that the S10 given is a 3/6 cell. And the price of $699 value is given by Lenovo.

He mentioned, take it or leave it. If you we are not happy with getting a 3 cell, we can always terminate the contract and go to another ISP.

That is not our concern if they displayed a 6 cell version there due to stocks availability or what afterall

[ahtea]

well done starhub. guess i am stuck with their service for the next 2 yrs. any1 took their mobile broadband during this pc show as well?

wanna void the contract but i wonder would i need to pay any termination fee for it?
Yes, I took up the free mobile broadband.

[ahtea]

Why not u forward this email to Lenovo and ask them if they have advice so.
Quote from Lenovo SG, it priced at $649
http://www-07.ibm.com/lenovoinfo/catalogue/sg/
No use one I believe. The gentlement from StarHub I spoke to told me, their stand is firm. No 6 cell means no 6 cell.

[cscs3]

Call up 1630. One so call supervisor the call. He is firmly confirm it is 3 cells and refuse to admit anything that we have encounted in the show. He offer 2 ways of of it. 1. Take it as it is - ie 3 cells. 2. Cancel the contract. He also insulted me that "why do you think it is a 6 cells" and "why do you go and Q" ! I assumed his option 2 is for customer to cancel and without penaulty. I am going to write in for cancellation with his recording as a proof. Guess this is all Starhub can do at the monment.

By the way, I do not think Lenevo advertised $799 6 cells for S10. But $799 6 cells for S10-2. The customer service who reply to WangZaiXiaoManTou clearly indicate Starhub is not fit to continue to do business in this market.

For those who claimed to received email. I suggest you reply and demand Starhub to send by mail with official company letter head.

[ahtea]

i'm asking for explanation ... want to see wat else they have to say , will updated
Let's see. My hunch is they will tell you take it or leave it.

[shapolang]

hey guys just a friendly reminder. no point making life difficult for the CSO. he/she must be acting on behalf of higher powers. most probably there will be an internal memo circulating about no to 6-cell and can only allow cancel of contract.

even if you caught a CSO behaving unprofessionally and even if this made it to ST forum, the forum reply from starhub will still be the standard "we have counselled our CSO and thank you for the feedback. looking forward to serve you better as customer service is important to us......." LOL :s13:

so i suggest. don't waste too much time on this expecting a miracle from SH. think of it as lucky to find it out now than much later when you no longer have the option to cancel the contract.

can you imagine/stand the potential insult to injury that in about 3 months time (COMEX), StarHub may offer a better S10 deal (or even S10-2) and have your fellow starhub friends who took the better later offer and laugh at you for 21 continuous months? LOL

36 strategems, "go" is the best strategy. :)

[sgbikee80]

Shapolang:

Can we take this issue up to CASE? maybe we can draft a email to CASE seeking for advice.

=========
Online submission
You can also submit your complaints online at http://www.case.org.sg/online_complaint.html. Please allow 5 working days for our Consumer Relations Officer to revert.
For online submission, CASE officers will request for your relevant documents when the application is approved.

[Zangestu]

just called up 1630 to cancel my contract and i mentioned about this netbook to cso, the cso claimed he has no knowledge of it. in the end, he said no canceling of contract is allowed


can anyone verify that 1630 maxonline sales department has been informed of this matter?


hey guys just a friendly reminder. no point making life difficult for the CSO. he/she must be acting on behalf of higher powers. most probably there will be an internal memo circulating about no to 6-cell and can only allow cancel of contract.

even if you caught a CSO behaving unprofessionally and even if this made it to ST forum, the forum reply from starhub will still be the standard "we have counselled our CSO and thank you for the feedback. looking forward to serve you better as customer service is important to us......." LOL :s13:

so i suggest. don't waste too much time on this expecting a miracle from SH. think of it as lucky to find it out now than much later when you no longer have the option to cancel the contract.

[cscs3]

hey guys just a friendly reminder. no point making life difficult for the CSO. he/she must be acting on behalf of higher powers. most probably there will be an internal memo circulating about no to 6-cell and can only allow cancel of contract.

even if you caught a CSO behaving unprofessionally and even if this made it to ST forum, the forum reply from starhub will still be the standard "we have counselled our CSO and thank you for the feedback. looking forward to serve you better as customer service is important to us......." LOL :s13:

so i suggest. don't waste too much time on this expecting a miracle from SH. think of it as lucky to find it out now than much later when you no longer have the option to cancel the contract.

can you imagine/stand the potential insult to injury that in about 3 months time (COMEX), StarHub may offer a better S10 deal (or even S10-2) and have your fellow starhub friends who took the better later offer and laugh at you for 21 continuous months? LOL

36 strategems, "go" is the best strategy. :)

This is fine. At least unprofessionally behave people should be pull out from the job. So next time, when you are in another Starhub show. We should not have this kind of confuse anymore !

We all understand offer can be changed from time to time and price too. This is not the issue we are trying to discuss in this thread.

By the way, I just called. Confirm cancel contract is no panualty and they will return the $ you paid for the SIM card of mobile boardband. This time I work smarter by recording and making sure he repeat what he say twice. I suggest if you need to visit another Starhub show like this. Do the same!

[shapolang]

Shapolang:

Can we take this issue up to CASE? maybe we can draft a email to CASE seeking for advice.



I am not familiar with CASE. you may try. feel free to quote this thread.

i will be cancelling my contract. i want to do it infront of human CSO in a StarHub customer service centre if possible. so count me out if you wanna go CASE.

personally, i dont think it is worth the effort. the MOST you can get out this (assuming CASE did find Starhub guilty ultimately) is just a simply apology from SH.

refer to the HP laptop centrino case 2 years ago. it was an outright "false" printing in the ad. super-duper black and white. hundreds petition online, newspaper and online coverage of the issue. what is the final result?

also legally, SH is protected because of clause 24 and 25 and your signature agreeing to it.

so my question to you and all those who wanna persue this issue further, not getting the 6-cell but only a black and white apology from StarHub (best case scenario that is) in the local papers worth the trouble? :s13:

[cscs3]

I am not familiar with CASE. you may try. feel free to quote this thread.

i will be cancelling my contract. i want to do it infront of human CSO in a StarHub customer service centre if possible. so count me out if you wanna go CASE.

personally, i dont think it is worth the effort. the MOST you can get out this (assuming CASE did find Starhub guilty ultimately) is just a simply apology from SH.

refer to the HP laptop centrino case 2 years ago. it was an outright "false" printing in the ad. super-duper black and white. hundreds petition online, newspaper and online coverage of the issue. what is the final result?

also legally, SH is protected because of clause 24 and 25 and your signature agreeing to it.

so my question to you and all those who wanna persue this issue further, not getting the 6-cell but only a black and white apology from StarHub (best case scenario that is) in the local papers worth the trouble? :s13:

To answer you in simply way - YES.
In a long way, this is going to be a good example of showing consumer power and makng sure the same mistake will not repeat again. Hopefully, Starhub or other company will learn from this and do a better and clear pomotion next round.

If you do not persue. Same kind of situation will happen again and again.

PS, this will also clear out those who post funny message here like SH will waive certain $ etc type of untrue fact.

[albertlee]

I agreed with shapolang, all these talk and KPKB is not going to change anything at all. I for one have to LL stick with them because of DV as M1 doesn't provide this service. Damn sianz.

[trueworship]

CANCEL CONTRACT.

No need say so much liao. I just hope that everyone in SG knows about this dirty marketing trick by starfug.

[Scylla]

i emailed starhub to cancel contract and my maxonline service. lol. waiting for reply.

[fi5hbone]

You guys should Twitter and Facebook this. It would generate a lot of interest.

[cscs3]

I agreed with shapolang, all these talk and KPKB is not going to change anything at all. I for one have to LL stick with them because of DV as M1 doesn't provide this service. Damn sianz.

This is beside the point of this discussion of "free gift specification" during the promotion.
You have many way out from DV if you actually want to move. 1st of all, those opt for DV with porting over from singtel is already a big mistake as to move back with same #. Singtel is going to charge you $100 extra.

Next, those who port over should opt for digital voice travel device. So if you change boardband provider (eg, the next gen of boardband). you can still keep the same number by just paying SH ten dollars plus of DV sub-scription. This applies to those want to switch boardband provider.

[cscs3]

i emailed starhub to cancel contract and my maxonline service. lol. waiting for reply.

Just call 1630. It quicker. Do not forget to claim back the $ you pay for the SIM card of the 1M mobile boardband. They wanted to credit it back to your account. I refuse as in the show, they insist I pay thru credit card or cash! and do not want to bill it thru my existing boardband account.

The person I spoke to was suprised that they refuse to bill thru my exiting Starhub account !!

So you can now understand how screw up is the system running behind Starhub.

[ahtea]

i emailed starhub to cancel contract and my maxonline service. lol. waiting for reply.
Shouldn't be an issue. Don't worry.

I believe StarHub is aware of this issue and they are ready to let customers cancel their contract should there be a need.

[albertlee]

This is beside the point of this discussion of "free gift specification" during the promotion.
You have many way out from DV if you actually want to move. 1st of all, those opt for DV with porting over from singtel is already a big mistake as to move back with same #. Singtel is going to charge you $100 extra.

Next, those who port over should opt for digital voice travel device. So if you change boardband provider (eg, the next gen of boardband). you can still keep the same number by just paying SH ten dollars plus of DV sub-scription. This applies to those want to switch boardband provider.

I wouldn't have move to SH DV if not for ST increase in the fixed line rate and call usage charges. I couldn't switch to Mio then as I'm still under SH contract.

Opting for DV IAD is not a good option as my intention is to minimize the number of devices and to save on electricity. If I wish to retain my DV subscription I believe it's still possible, just cancel the MOL and retain DV service with SH but that will end up with 2 modem if I sign up with M1.

BTW, you're mistaken, when FTTH service is available I would have a lot of other option beside SH DV. The question is when? Some said it's 6-9mths after home is wired up, other mentioned earlier 2011.

[cscs3]

I wouldn't have move to SH DV if not for ST increase in the fixed line rate and call usage charges. I couldn't switch to Mio then as I'm still under SH contract.

Opting for DV IAD is not a good option as my intention is to minimize the number of devices and to save on electricity. If I wish to retain my DV subscription I believe it's still possible, just cancel the MOL and retain DV service with SH but that will end up with 2 modem if I sign up with M1.

BTW, you're mistaken, when FTTH service is available I would have a lot of other option beside SH DV. The question is when? Some said it's 6-9mths after home is wired up, other mentioned earlier 2011.

Actually, if you are thinking of saving electricity. Then ST is still a good choice as phone line continue to work even there is a island wide power failure! I was the lucky one that did not switch from ST to DV completely as later I found I could not use DV to make a modem dial out call, fax also like sometime work but most of the time failed. So there is still some different between ST analog line and DV.

On your FTTH. Do not forget the main provider is STARHUB. IDA is smart in this way by asking in the tender that provider has to setup a sub-company to handle this service. From there, they retail it to other provider. Although initial speed will be 100M (from main contractor). However, details of of actual offer is not known yet.

So, I am not ready sure what you means about a lot of other options. I believe it will be the same (as in comm Asai show, IDA already say the price will be the same, just you get faster speed). The main reason of my believe is this is still run by the same parent company !

[cscs3]

Finally, I am able to make a summary of the phone recording with Starhub CSO as following:
1. SH already know about this issue as they already getting many calls about it.
2. SH can only offer 2 ways out of it. You either take it as it is, or cancel the contract without panualty.
3. SH suggest there is not black and white document to claim that promotion is S10 with 6 cells battery.
4. CSO spoken to me suggest if the 2 ways offer to me is not acceptable. I can continue this forum. He
Ensure this is final decision by SH. Nothing can be changed except the above 2 offerring.
5. CSO suggest it is ok as SH do not mind we terminate the contract.
6. CSO told me the demo set with 6 cells is there because they do not have 3 cells one. we cannot use
that as reference.
Strange enough is thru out the whole conversation. He deny any saleman or promoter has told customer above S10 6 cells offerring as there is no proof for it (but he cannot explain why sundenly so many customers call up to ask about this). He again stated not black and white to claim offerring is with 6 cells battery. "$699" is the only indication, but he say this is the price given by Lenovo. SH has nothing to do with it! (I guess the advertisment may be paied by Lenovo?).

I suggest, if anyone would like to continue with SH. It is best to have some recording, black and white etc. Otherwise they can turn around and deny everything.

SH office ready need a big clean up!

[albertlee]

Actually, if you are thinking of saving electricity. Then ST is still a good choice as phone line continue to work even there is a island wide power failure! I was the lucky one that did not switch from ST to DV completely as later I found I could not use DV to make a modem dial out call, fax also like sometime work but most of the time failed. So there is still some different between ST analog line and DV.

On your FTTH. Do not forget the main provider is STARHUB. IDA is smart in this way by asking in the tender that provider has to setup a sub-company to handle this service. From there, they retail it to other provider. Although initial speed will be 100M (from main contractor). However, details of of actual offer is not known yet.

So, I am not ready sure what you means about a lot of other options. I believe it will be the same (as in comm Asai show, IDA already say the price will be the same, just you get faster speed). The main reason of my believe is this is still run by the same parent company !

Of course there is different between analog and DV, I thought this is pretty clear to everyone by now? As I had mentioned early, I would not have switch if ST had not increase their fees. I don't need/use the fixed line, it's more for my parent.

Again you're mistaken, Starhub subsidiary (Nucleus Connect) only run the OpCo part and are require to offer a wholesale price of $21 per month for a 100 Mbps residential end-user connection to RSPs. It's the RSPs (Retail Service Providers) which will sells next gen services like high speed Internet access, voice-over-IP telephony and IPTV to end-users. This is what I meant by other options as beside the big 3 ISPs other smaller player can also join in and compete.

Source; http://www.ida.gov.sg/Infrastructure/20090204113631.aspx & http://www.ida.gov.sg/News%20and%20Events/20090403155250.aspx?getPagetype=20

[trueworship]

Finally, I am able to make a summary of the phone recording with Starhub CSO as following:
1. SH already know about this issue as they already getting many calls about it.
2. SH can only offer 2 ways out of it. You either take it as it is, or cancel the contract without panualty.
3. SH suggest there is not black and white document to claim that promotion is S10 with 6 cells battery.
4. CSO spoken to me suggest if the 2 ways offer to me is not acceptable. I can continue this forum. He
Ensure this is final decision by SH. Nothing can be changed except the above 2 offerring.
5. CSO suggest it is ok as SH do not mind we terminate the contract.
6. CSO told me the demo set with 6 cells is there because they do not have 3 cells one. we cannot use
that as reference.
Strange enough is thru out the whole conversation. He deny any saleman or promoter has told customer above S10 6 cells offerring as there is no proof for it (but he cannot explain why sundenly so many customers call up to ask about this). He again stated not black and white to claim offerring is with 6 cells battery. "$699" is the only indication, but he say this is the price given by Lenovo. SH has nothing to do with it! (I guess the advertisment may be paied by Lenovo?).

I suggest, if anyone would like to continue with SH. It is best to have some recording, black and white etc. Otherwise they can turn around and deny everything.

SH office ready need a big clean up!



BLACK AND WHITE?
This is nonsence la! I called and talk to the CSO and she said 6 cell. I asked for black and white she say no worries confirm is 6 cell. So i asked again, i said i want a black and white document so that i can fall back on... she said sorry the list is only for them... so wad proof do they want?

So i concluded... starhub is not responsible in their marketing and purposely mislead consumers with their promos i.e the display set. $699 as an indication? You mean they have no brains? and not responsible for anything that is put on the flyers?Still can say Starhub has NOTHING to do with it.

[trueworship]

But really nothing to say liao la.... i aint gonna waste my time arguing with them... just gonna cancel it.

I will not blame the whole organisation but i believe that starhub on then whole should really start cleaning up their marketing department before SH really collapse..

[kawaiiboi]

BLACK AND WHITE?
This is nonsence la! I called and talk to the CSO and she said 6 cell. I asked for black and white she say no worries confirm is 6 cell. So i asked again, i said i want a black and white document so that i can fall back on... she said sorry the list is only for them... so wad proof do they want?

So i concluded... starhub is not responsible in their marketing and purposely mislead consumers with their promos i.e the display set. $699 as an indication? You mean they have no brains? and not responsible for anything that is put on the flyers?Still can say Starhub has NOTHING to do with it.

Their CSO FUG UP... I called a week ago about the Promo on laptop which stated needed to TRADE IN $200 phone to enjoy the promo discount but she on the phone SAID NO NEED!!! Lucky i ask her to confirm again.. Or else i would have signed up... KNN confirm is OUTSOURCE TO INDIA

[ahtea]

BLACK AND WHITE?
This is nonsence la! I called and talk to the CSO and she said 6 cell. I asked for black and white she say no worries confirm is 6 cell. So i asked again, i said i want a black and white document so that i can fall back on... she said sorry the list is only for them... so wad proof do they want?

So i concluded... starhub is not responsible in their marketing and purposely mislead consumers with their promos i.e the display set. $699 as an indication? You mean they have no brains? and not responsible for anything that is put on the flyers?Still can say Starhub has NOTHING to do with it.
You should have recorded it down. That will be the best Black and White you can provide to StarHub to get them honour what they say.

Anyway, I believe this might be a wrong info as many CSOs from 1630 all confirmed to me that it is 3 cells and not 6 cells. It is also confirmed by their supervisor.

[ahtea]

But really nothing to say liao la.... i aint gonna waste my time arguing with them... just gonna cancel it.

I will not blame the whole organisation but i believe that starhub on then whole should really start cleaning up their marketing department before SH really collapse..
I agree to your point on the need for them to clean up their marketing department. Thumbs down to StarHub.

[inca]

I agree to your point on the need for them to clean up their marketing department. Thumbs down to StarHub.

Maybe we should all send an email each to the CEO to let him how we feel about this promotion :)

[ahtea]

Their CSO FUG UP... I called a week ago about the Promo on laptop which stated needed to TRADE IN $200 phone to enjoy the promo discount but she on the phone SAID NO NEED!!! Lucky i ask her to confirm again.. Or else i would have signed up... KNN confirm is OUTSOURCE TO INDIA
Not India. I believe it is Philipines. But that only applies to 1633 which I had personally countless bad experiences over technical support issues. 1630 is still handled by staff based in Singapore.

I advise, if you are calling StarHub regarding promotions, call 1630 instead.

[cscs3]

Of course there is different between analog and DV, I thought this is pretty clear to everyone by now? As I had mentioned early, I would not have switch if ST had not increase their fees. I don't need/use the fixed line, it's more for my parent.

Again you're mistaken, Starhub subsidiary (Nucleus Connect) only run the OpCo part and are require to offer a wholesale price of $21 per month for a 100 Mbps residential end-user connection to RSPs. It's the RSPs (Retail Service Providers) which will sells next gen services like high speed Internet access, voice-over-IP telephony and IPTV to end-users. This is what I meant by other options as beside the big 3 ISPs other smaller player can also join in and compete.

Source; http://www.ida.gov.sg/Infrastructure/20090204113631.aspx & http://www.ida.gov.sg/News%20and%20Events/20090403155250.aspx?getPagetype=20

I believe you have mix up the whole sales price with retain price before it can reach you.
The retail price is likely to include some hardware device, if not - also some free bees again etc. So you are not going to see anything less than $60 for the 100M plan.

[cscs3]

BLACK AND WHITE?
This is nonsence la! I called and talk to the CSO and she said 6 cell. I asked for black and white she say no worries confirm is 6 cell. So i asked again, i said i want a black and white document so that i can fall back on... she said sorry the list is only for them... so wad proof do they want?

So i concluded... starhub is not responsible in their marketing and purposely mislead consumers with their promos i.e the display set. $699 as an indication? You mean they have no brains? and not responsible for anything that is put on the flyers?Still can say Starhub has NOTHING to do with it.

I do hope you record now the whole conversation with them. Otherwise it is going to be a talk in the air again.

[Scylla]

damn starhub. scammer

[albertlee]

I believe you have mix up the whole sales price with retain price before it can reach you.
The retail price is likely to include some hardware device, if not - also some free bees again etc. So you are not going to see anything less than $60 for the 100M plan.

I never said anything about retail price! Of course by the time it reaches the RSPs, it would gone up by several notch, this one is understood. My lowest estimate is similar to your based on simple fact ($15 for NetCo, $21 for OpCo, markup + equipment + etc).

[coldsea]

Hi guys, anyone have already collected their s10 ? the promotior at the pc show tell me can collect today . lucky i call before i go down . from lenovo there, they say the most early date is 10july . and i also ask if there is upgrade option , they answer until now they still dont know.

[ahtea]

Hi guys, anyone have already collected their s10 ? the promotior at the pc show tell me can collect today . lucky i call before i go down . from lenovo there, they say the most early date is 10july . and i also ask if there is upgrade option , they answer until now they still dont know.
You must have been bull-sh*ted by the StarHub promoter.

The earliest date should be 6th July as far as I know unless they have a newer date. I doubt there are any upgrade options available for this promotion either.