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Old 25-11-2011, 07:26 AM   #1
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Thumbs down Bad Quality Asus Desktop

Hello Everyone,

I was at the SITEX 2011 yesterday and I wanted to purchase a desktop for gaming. As I have been thinking of purchasing an Asus for quite sometime, I went to the Asus Booth to check out the desktop.

Initially, I was considering to purchase the CG8250 Desktop PC as it was recommended by HWZ. However, the salesman recommended to get the CM1831 which runs on the AMD Phenom X4 850 platform. He launched some GPU programme on both desktops for me to compare the FPS and the FPS on the AMD platform was 41FPS while the other which runs on Intel i5 was 19FPS.

Thus, I decided to purchase the one which runs on AMD platform. However, when I went home to fix up my PC and tried testing everything out, the desktop run really sluggishly, even slower than my Dell Laptop which runs on Core Duo platform.

When I restarted the PC, the whole system seemed to crashed and there was this error message that says "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key."

This went on for some time and I tried to get to Windows but no avail. After waiting for some time, I tried again and it went to Windows; however, the whole system was really sluggish! After which, it hanged and I had to restart the whole PC.

Upon restarting the PC, the same error message came out again.

It is really very frustrating for me as this was my first Desktop Purchase after a long time and I don't understand why this is happening especially when I heard from my friends that Asus Products are of good quality.

I suspect that the HDD/motherboard may have something to do with this as there have been a clicking sound. Can anyone advise as to what I should do?

1). Bring the PC back to the vendor and exchange for a new one?
2). Bring the PC back to the vendor and top up additional money for the intel i5 model?
3). Call the Asus hotline to repair any affected parts?

By the way, the vendor was @ Notebook-Com Private Limited.

Last edited by leomelvintoh; 25-11-2011 at 07:36 AM..
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Old 25-11-2011, 09:11 AM   #2
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dont they have in their on-site warranty? I mean that is a desktop it is heavy. check/read your warranty card and see if they have the option to come to your place and fix/fetch it
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Old 25-11-2011, 09:54 AM   #3
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Should be first year on site 2nd and 3rd year carry-in. Just call them and fix a date to come down.
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Old 25-11-2011, 12:42 PM   #4
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Hi eminus and wtfh4x,

yes, they do have 3 years on site warranty. I probably would get them to come down and check my desktop as what both of you have suggested.

Honestly, I don't know if AMD Phenom X4 850 is a good processor. =X
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Old 25-11-2011, 11:40 PM   #5
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Hi leomelvintoh,

I would like to apologise for your bad experience with us ever since your last desktop purchase.
It seems that you have got bad hard drive in the system.

Please call our service center for arrangement.

You may find our service center details here.

Thanks.

Best regards,
ASUS Technology
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Old 26-11-2011, 05:28 PM   #6
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Hi eminus and wtfh4x,

yes, they do have 3 years on site warranty. I probably would get them to come down and check my desktop as what both of you have suggested.

Honestly, I don't know if AMD Phenom X4 850 is a good processor. =X
"Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key."
This error shows that the hard disk is faulty so most likely
Asus will replaced the hard disk.
Asus may I ask why wasn't there any new model featuring
AMD Fusion A series:

http://www.tigerdirect.com/applicati...231&CatId=4928

I was quite shock that Asus brought in this model.
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Old 26-11-2011, 05:36 PM   #7
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chui ah new set n sux
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Old 04-12-2011, 10:12 PM   #8
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Problem Solved

Hello Everyone,

the problem has been solved. I personally brought the whole desktop down to @notebook.com at Sim Lim Square and did a one-to-one exchange with the retailer. David from the company assisted me with the exchange and my desktop is working fine now.

However, I would like to highlight that Asus Service Centre ought to improve on its efficiency. It is only after countless calls to the service centre that I managed to speak with one of the operator and even so, my problem was still pending and it took them more than 2 days to respond to my query.

Maybe something could be done to improve on its after-sales service standards?
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Old 05-12-2011, 10:51 AM   #9
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Hello Everyone,

the problem has been solved. I personally brought the whole desktop down to @notebook.com at Sim Lim Square and did a one-to-one exchange with the retailer. David from the company assisted me with the exchange and my desktop is working fine now.

However, I would like to highlight that Asus Service Centre ought to improve on its efficiency. It is only after countless calls to the service centre that I managed to speak with one of the operator and even so, my problem was still pending and it took them more than 2 days to respond to my query.

Maybe something could be done to improve on its after-sales service standards?
Hi leomelvintoh,

Good to hear that problem has been solved.
We are aware of it, however, it takes time to improve overall services.

Thanks.

Best regards,
ASUS Technology
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Old 06-12-2011, 01:09 PM   #10
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blue sreen and restart

Hi. I recently bought an ASUS CM1831 at Sitex notebook.com (newstead). I have been getting blue screen accompanied with restarts (6 so far) ever since I bought it. So I tried googling and came across a program, WhoCrashed, which analyzes the cause of the crash. All 6 error reports are the same (see below). It seems to be a result of this driver, ntoskrnl.exe. What should I do? Thanks!


crash dump file: C:\Windows\Minidump\120611-16707-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0x1A4913, 0x2, 0x0, 0xFFFFF80002A9C140)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
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Old 06-12-2011, 01:21 PM   #11
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Does any of these devices has "Time Stamp" feature?
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Old 06-12-2011, 07:51 PM   #12
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sorry but what is a "time stamp" feature?
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Old 07-12-2011, 09:13 AM   #13
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Hi. I recently bought an ASUS CM1831 at Sitex notebook.com (newstead). I have been getting blue screen accompanied with restarts (6 so far) ever since I bought it. So I tried googling and came across a program, WhoCrashed, which analyzes the cause of the crash. All 6 error reports are the same (see below). It seems to be a result of this driver, ntoskrnl.exe. What should I do? Thanks!


crash dump file: C:\Windows\Minidump\120611-16707-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7CC40)
Bugcheck code: 0xA (0x1A4913, 0x2, 0x0, 0xFFFFF80002A9C140)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
Does it persist after system recovery?

Thanks.
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Old 07-12-2011, 12:57 PM   #14
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Hi, I haven't tried system recovery. For now, I tried changing the mouse and the keyboard. Came across a website which provides solutions for the NTOSKRNL.EXE error.

(i can't post a link because hwz says i dont have sufficient posts - basically just key in NTOSKRNL.EXE into google search and its the first result - computerhope.com)

So I am going to wait for a few more days and see whether the problem still persists after changing the keyboard & mouse. By the way, the keyboard and mouse that I initially used was provided by the vendor (newstead) and its logitech wireless (so keyboard and mouse was together). Currently, I am using an older lenovo keyboard and mouse. If the BSOD still continues, I may try system restore but not too sure whether this will be of any good since the problem started a mere 3 days after I bought the computer (I didn't really do much on the computer within that 3 days).

If it is proven that the logitech mouse and keyboard is the one that is causing problems, do I get a replacement from newstead (notebook.com) ? Thanks!
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Old 08-12-2011, 03:56 AM   #15
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Hi, I haven't tried system recovery. For now, I tried changing the mouse and the keyboard. Came across a website which provides solutions for the NTOSKRNL.EXE error.

(i can't post a link because hwz says i dont have sufficient posts - basically just key in NTOSKRNL.EXE into google search and its the first result - computerhope.com)

So I am going to wait for a few more days and see whether the problem still persists after changing the keyboard & mouse. By the way, the keyboard and mouse that I initially used was provided by the vendor (newstead) and its logitech wireless (so keyboard and mouse was together). Currently, I am using an older lenovo keyboard and mouse. If the BSOD still continues, I may try system restore but not too sure whether this will be of any good since the problem started a mere 3 days after I bought the computer (I didn't really do much on the computer within that 3 days).

If it is proven that the logitech mouse and keyboard is the one that is causing problems, do I get a replacement from newstead (notebook.com) ? Thanks!
I doubt such a basic device will cause ur problem. Did u install the correct driver? Anyway best of luck with ur generic set hope no more BSOD.
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