HWZ Forums

Login Register FAQ Mark Forums Read

Non-existent Phone Number : Avertek

Reply
 
LinkBack Thread Tools
Old 05-09-2017, 04:14 PM   #1
Arch-Supremacy Member
 
thorsten139's Avatar
 
Join Date: Mar 2009
Posts: 12,360
Non-existent Phone Number : Avertek

Has anyone successfully called this vendor before?

I have been calling 20 times a day every weekday but they have never picked up my call. Always to the answering machine: Please enter your access code.

Trying to get my RMA for a dead brand new ac88u, which they have no stock for 3 weeks. I hope they didn't sell any at comex or I am going to be really pissed.
thorsten139 is offline   Reply With Quote
Old 05-09-2017, 04:21 PM   #2
Arch-Supremacy Member
 
thorsten139's Avatar
 
Join Date: Mar 2009
Posts: 12,360
after continuous calling nonstop, someone finally pulled the line at the office and now cannot even call through.
thorsten139 is offline   Reply With Quote
Old 05-09-2017, 06:33 PM   #3
Hardware Clinic & Apple Clinic
 
AverTek's Avatar
 
Join Date: May 2011
Posts: 526
Hi thorsten139,

I'm sorry you were not able to get through to us by phone. May I know if you were trying to call us last Thursday or Friday ? The service center was closed due to our involvement with Comex 2017. We have since resumed normal operating hours.

I understand you wish to send your faulty router for an exchange ? If your's is a local unit and still within the 3 years warranty, do drop us a PM with your details. We will contact you on how to go about the swap, stocks for RT-AC88U have been available since end of August.

Regards,
K
__________________
Avertek Facebook

Contact Us
AverTek is offline   Reply With Quote
Old 06-09-2017, 01:42 PM   #4
Hardware Clinic & Apple Clinic
 
AverTek's Avatar
 
Join Date: May 2011
Posts: 526
Hi thorsten139,

You should expecting a call from us today about the collection of your new router.
Sorry again for any delay and inconvenience caused.


Regards,
K
__________________
Avertek Facebook

Contact Us
AverTek is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On