I also agreed that their service cannot make it. I stand there waited for 15 minutes and no1 come and entertain me. just treat me invisible. I call amanda and she said look for ******. But everyone is busy but at least have the courtesy to tell us to wait for awhile. Amanda said that if you collect late there might be a chance of getting a better car. DONT BELIEF!!! WARNING!!! So i came late and guess what. I WAITED FOR 2 HOURS BEFORE GETTING A LOUSY CAR. Amanda told me that I will be given a SJ car. After being served, waiting for paperwork, they were talking like they got no cars. Then finally after 45 minutes, they told me they choose the cars from the shop front as they only left these cars (Punto btw). I was like. Cheated. Then i very pissed off, telling them that amanda promised me a new car. Then they asked me to wait to 7pm as there will be a SJ car coming back. Guess what. when i return back to the coy at 7pm, and I saw the SJ car and tot going home to have dinner. They told me that the car is not mine, someone else have already paid deposit. I was super pissed off. Waited close to 2 hours and no car. Then they ask me to choose from the fleet. They show me 1 Black punto. Saying that this is the best car they have from their fleet. Trust me, it is worse. after choosing a car, initially they say take and give (compromise) and can delay my car returning to 7pm. Then I waited to 740 plus got car. They asked me whether 7pm return car can? Then i said, you all decide, you should know what you do. Then the guy agreed and walk away and throw the phone onto the table. I was very pissed off.
When returning car, havent even 7pm, 630pm called me. I was driving so my gf pick up the call. They asking me to return the car as they are closing. I was very pissed off. I told my gf that I will call back they later. I called back and say you promised me 730pm. Then the person give me tone. Saying yah yah yah. Very pissed. Return that time so many customers coming in and out say what closing. Bull****.
Morale of the story and my experience, Dont rent from them despite the coy offer very good promotion. Dont belief me, go there and see their car especially their tyres. You do not want to lose control of the car you are renting when you are driving.