Anyone has any advice regarding the annual fee?
I was charged an annual fee for both a POSB and DBS credit card in Jan 2022. After multiple rejected fee waivers, I decided to cancel both cards. POSB card was successfully terminated without the need to pay any fees but I was still asked to pay for the DBS annual fee charge back in cash.
Reason given by DBS CSO was the fee waiver for this DBS card can only be gratned through offsetting of points accumulated, even in the event of a cancellation. Like all other people, I redeemed almost all the points before the card was cancelled. (Eh, this is 12000 over points. Cannot let them go to waste what?!) After explaining to the various CSO that I wasn't aware of this, one of them promised to find out more and get back to me. Just so happened that I missed 3 call backs from her. When I tried to call in, this other bitchy CSO refused to help and insisted I should pay up since I have already used all my points. After some debating / argueing, I was told to wait for another call from the original CSO. Sighh...