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Old 18-05-2017, 01:33 PM   #2821
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Join Date: Apr 2015
Posts: 11,580
Got my 7% cashback for stbill this month after sending in an enquiry.
They got say if it is out of goodwill or if they are fixing the issue?
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Old 18-05-2017, 02:47 PM   #2822
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They got say if it is out of goodwill or if they are fixing the issue?
last month, my email appeal was rejected initially. Called CSO who gave reasons that SH not online, codes assigned by VISA blah blah blah .. one of the stubbornest CSO I encountered.

Then i requested for a CS Mgr to call me back.

CSM asked if it's re-current. I said no & told him I do it online, with OTP, whenever I feel like doing it, & transact whatever amount I want to, with whichever CC I choose. He said then it's not recurrent & I got the shortfall credited.

CSM also noted other cases & that they are looking into it. Did not say it's goodwill, neither was it a fix.

This month, I also did not get 7%.

This month, prepared to go through the above again.
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Old 18-05-2017, 04:25 PM   #2823
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Why not use -1% for st/SH and only use it for m1 to save the hassle? Time spent on those emails with SCB not worth the effort, find them not that efficient as dbs in mail.
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Old 18-05-2017, 04:49 PM   #2824
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using this for now as well till it is confirmed or fixed...
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Old 18-05-2017, 05:06 PM   #2825
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last month, my email appeal was rejected initially. Called CSO who gave reasons that SH not online, codes assigned by VISA blah blah blah .. one of the stubbornest CSO I encountered.

Then i requested for a CS Mgr to call me back.

CSM asked if it's re-current. I said no & told him I do it online, with OTP, whenever I feel like doing it, & transact whatever amount I want to, with whichever CC I choose. He said then it's not recurrent & I got the shortfall credited.

CSM also noted other cases & that they are looking into it. Did not say it's goodwill, neither was it a fix.

This month, I also did not get 7%.

This month, prepared to go through the above again.
painful though it's certainly easier to get them to waive over phone. via secured mailbox, they die die say no.
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Old 18-05-2017, 06:56 PM   #2826
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They got say if it is out of goodwill or if they are fixing the issue?
They did not mention goodwill this time but they mention it's credited on exception basis.
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Old 18-05-2017, 11:41 PM   #2827
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Join Date: Dec 2013
Posts: 97
Starhub and Foodpanda was given only 0.2% in my May 12th statement. Called CSO who did quick check and said will award full 7% cashback.

Thought it was only starhub/singtel/qoo10 having such issue....now foodpanda? Aiyo..

But glad to see clearsky7 post #2815 that qoo10 transaction appear to be order this month.
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Old 19-05-2017, 08:46 PM   #2828
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anyone know if recontract phone online for singtel is entitle to the 7% rebate?
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Old 19-05-2017, 11:51 PM   #2829
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anyone know if recontract phone online for singtel is entitle to the 7% rebate?
Any online payment?
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Old 20-05-2017, 03:24 AM   #2830
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anyone know if recontract phone online for singtel is entitle to the 7% rebate?
its considered offline.. tested and proven..
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Old 20-05-2017, 03:32 PM   #2831
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Any online payment?
its considered offline.. tested and proven..
by recontract you mean buying phone online and they deliver to you? its offline as they only swipe your card on your doorstep.
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Old 20-05-2017, 04:34 PM   #2832
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by recontract you mean buying phone online and they deliver to you? its offline as they only swipe your card on your doorstep.
can try the popstation option then?
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Old 21-05-2017, 11:19 AM   #2833
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It was mentioned by someone that there are different transaction descriptions for Qoo10, namely Qoo10 and QOO10, and that the former gets 7% while the latter gets 2%. Well, it's the total opposite for me so I guess the transaction description isn't really a good indicator...
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Old 22-05-2017, 11:37 AM   #2834
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can try the popstation option then?
I tried the popstation option.. Still offline.
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Old 22-05-2017, 11:49 AM   #2835
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any idea if ezybuy credit card payment is consider to be the 7% rebate?
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