I just received a SMS on an order to my credit card for >USD200 from a merchant that I purchased from in the past. It is unauthorised and clearly a mistake from the merchant. I called up the bank and the customer service officer told me to resolve the dispute with the merchant as I have purchased before from the merchant. I am sure the dispute will be resolved because the merchant is a reputable one. The merchant is probably screwed up, but not dishonest. I asked the customer service officer "Am I still liable to pay the amount deducted from a merchant whom I have purchased something before even if it is unauthorised?" I did not get a satisfactory answer as the customer service officer repeated the same message and told me to contact the merchant. What if the merchant deduct USD10k from my credit card? Am I still liable?
Anyone here experienced the same thing? What protection do consumers have against incompetent or even fraudulent merchants who deduct money from our credit cards by careless mistake? Just because we have bought something from them before, they get authorisation to deduct any amount they want from our credit card? Isn't this very dangerous?
Anyone here experienced the same thing? What protection do consumers have against incompetent or even fraudulent merchants who deduct money from our credit cards by careless mistake? Just because we have bought something from them before, they get authorisation to deduct any amount they want from our credit card? Isn't this very dangerous?
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