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Old 31-12-2015, 08:28 PM   #16
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Duly understood.

Thanks for taking the time to explain your stance
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Old 31-12-2015, 08:29 PM   #17
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Not sure too.
I've reversed it.
Thanks a lot.
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Old 31-12-2015, 08:33 PM   #18
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Talking


Appeals and feedback
-----------------------------


Having said the above, if you feel strongly against something or a given infraction/warning, please drop us a note in the feedback forum? There really is no point stirring threads in EDMW to voice your justification – you’re not going to get an answer unless the issue has been taken note and investigated. Post your concerns in the right place – the feedback forum. We will not condone threads rallying for your cause.


Just a small suggestion, an adaptation of another site's appeal process:


Why not make appeals available directly through the infraction notice (?) (don't know how it works...never had the misfortune of being infracted) itself?

This way, others unrelated to the post/thread/infraction would not be privy to the matter & not "rally" or otherwise butt in. Moderators (other than the original moderator) should still be able to access the moderated post through the moderation number (?).


A first-time appeal goes back to the original moderator. A second one goes to another moderator (or team of more senior moderators).

The final (3rd?) appeal goes to the admin(s) & the subsequent decision stays final.

Any further grouses can then be shared on the Feedback forum for all to see.


Board users may be limited to all-the-way appeals for say, once per month? If that appeal fails, he/she can only appeal up to the 2nd-tier for the rest of the month. Timeline are adjustable, of course.


There are more nuances to the community-based moderation, if you & your team are interested in the best practices adopted by other sites.
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Old 31-12-2015, 08:37 PM   #19
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Damaged done cannot be undone
Likewise, setting a guideline for moderating will go haywire after a while
Careful selection of moderator is the key.

I hope you can see that some mod have always issue ban or infraction are mostly based on their mood without valid reason especially those in hardware clinic
Likewise, the mod in cars&cars have different standard on issuing infraction for case of insults and advertising

It is just the recent case that grows out of proportion that the same moderating is brought in edmw
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Old 31-12-2015, 08:50 PM   #20
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good move~ at least got some clarification on what will earn infractions/warnings.
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Old 31-12-2015, 08:54 PM   #21
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Good thoughts.

Not sure if it's immediately feasible, but we'll take back to discuss with tech team.

If not feasible now, we'll surely try considering it when we upgrade the forums.

Just a small suggestion, an adaptation of another site's appeal process:

Why not make appeals available directly through the infraction notice (?) (don't know how it works...never had the misfortune of being infracted) itself?
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Old 31-12-2015, 08:57 PM   #22
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Good thoughts.

Not sure if it's immediately feasible, but we'll take back to discuss with tech team.

If not feasible now, we'll surely try considering it when we upgrade the forums.

any ETA?
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Old 31-12-2015, 08:59 PM   #23
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why Vijay nv do video like PM Lee?
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Old 31-12-2015, 09:01 PM   #24
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Good thoughts.

Not sure if it's immediately feasible, but we'll take back to discuss with tech team.

If not feasible now, we'll surely try considering it when we upgrade the forums.
Dr Vijay are we moving to vBulletin 5?
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Old 31-12-2015, 09:03 PM   #25
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Dunch know... but it will be a big project.

I'll post if there are concrete plans bah. Cos if it is confirmed, it will surely affect some functionality somewhere, so we'll have to inform everyone on it


any ETA?
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Old 31-12-2015, 09:08 PM   #26
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Change appeal process into a Zendesk approach
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Old 31-12-2015, 09:09 PM   #27
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wah long tao clear things up
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Old 31-12-2015, 09:10 PM   #28
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Change appeal process into a Zendesk approach
make the feedback process live chat helpdesk better
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Old 31-12-2015, 09:18 PM   #29
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I believe some took it too personally

They will return soon

Many EDMWers don't get along well with each other anyway
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Old 31-12-2015, 09:21 PM   #30
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I appoint PetPet for that

Change appeal process into a Zendesk approach
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