[tester72]

Dear forumer,

Just to share with you guys a recent incident. I know my case here may seem similiar to some of thread here but mine was actually a physical withdrawal.

Yesterday evening (1/2/2012) while i was making my payment with DBS Taka Debit Card, the transaction didnt go through, the cashier tried 2 times with debit charge and once with NETs. So my friend pay for me first using his card.

I quickily log in to i-banking mobile and to my horror.
My card statement shows that with 2 withdrawal was made on 1/2/2012 , amounting to over 650++ , including 2 processing fee of $5 each.

I quickily called up DBS and report it. The CSO terminate my card immediately and ask me if i lost my card before etc.. I ask what exactly is this transaction and why werent there able to stop the payment. The reply was it was a withdrawal at ATM machines in Malaysia. Thats why there is $5 processing fee.

i asked if i will be getting back my $ since i found it early, probably less than a day. The CSO says no guarantee and that i might not get back my money since it was already withdrawn. and advice me to make a police report too.

I went to police post and lodge a report.
I haven never lost my card before in my whole life and i have never been to malaysia in my whole life too. So im really shocked why my card details was easily skimmed? and its a withdrawal from ATM some more!! no one have my pin not even my family or gf.

I do make online purchase, so if maybe i have viruses in my com or what i can understand , but no.. its not online purchase. Its a physical withdrawal.. how can it be? the person needs my card and pin to access while the card is with me all along. I find it really hard to believe given singapore's standing in their so called advance technology that prevent skimming and cameras all over. The thought of how the heck did those people install devices on ATM machines without being caught by the CCTV cameras etc???

I hope it was a wrong withdrawal and that my hard earn money will be recover back asap. Right now i totally have no confident in DBS and i dont even feel like using that account anymore at thoughts that my card details is already with some fraud syndicate trying their luck to withdraw money from my account.

This is what was shown on my transaction record.


*Be careful of this merchant names, which i believe is the location of the ATM


Police report made.

* sensitive info was covered.

The criminal(s) might have access on this forums.. who knows right?
To the criminal: You better own up to get a lighter sentence, not worth doing such stupid thing , you can run.. yes.. for how long.. you decide.. go google it.. cases in 2010 reported.. that fellow get 9 years jail sentence.. carry on your vice if you want to break the record..


Anyone encounter such situation? please share and please be extra careful and aware of your account transaction..

Updates:
1/6 - Received calls from DBS in the late afternoon and say that they have refunded back the full amount.
I just did a check - yes , they credited back.

1/5 - Received call from DBS compliance dept following up on my case today during lunch time. The Caller asked a series of questions such as did i went malaysia before etc.. whether i made any replacement card before etc... called told me that if its indeed a fraud they will reimburse all the amount and that i would received a call if they are going to reimburse. I think this was before DBS made the official statement.


Places where i used my compromised card, physically, for the past 3 months:
Bras Basah MRT ATM
West Mall - beside M1 shop
Bukit Batok MRT - beside gong cha
Chinatown MRT inside, beside 7-11
Jurong Point Golden Village AXS machine
Boon lay MRT - Left and right side on
Pioneer Mall level 2
Courts at Boon Lay
Dhoby Ghuat MRT ezlink top up machine (purple color one)
Boon lay Interchange EzLink top up machine (purple color one)
Science Park CinTech ATM
Bugis ATM - basement - I see that news report says Bugis.. yes.. i did.. however i believe it was not in November like what the news said.. because there is no records of me withdrawing there in my past 3 months records which i retrieved. So i believe it should be earlier than November, but was under-reported.

*Those who used yr card at the above mentioned places. please take note*

[dskw]

woah, sounds bad. never heard of this kind of case before. bookmark here, will check replies

ts, i dont suppose you travel regularly/recently?

[micey84]

That is so scary, hope you get back your money, TS.

[madcap386]

Wow.. this is something new....

[Fyre]

har? now so fierce one ah? like that also can?

damn dangerous. how? cancel all ATM cards?

imagine ur account inside got $10,000. then all kana withdraw w/o ur knowledge. gg no re.

[testing1234]

damn...anything is possible in truly asia...i hope justice is done for TS

[lifeisinforashock]

sibei tua zong, hope ts can get $ back.

[Meteor84]

hmm.. i can only think of the ATM scam.. but it has been fixed for quite sometime with tt green protection thingy

[jownsftw]

wah wtf. that's scary man. omg. TS, now i also scared sia. plus you say you never been to malaysia before :O

[Mancunian2]

cards can be cloned

[blong]

I didn't know you can withdraw cash from ATMs in Malaysia.

[fitzz82]

eh? i wonder hw is it possible? the guy cloned yr card?

[rotting@desk]

poor TS, sounds scary...

[matchy]

hw come got withdrawal w/o card....and if it is a atm withdrawal..they shld know the location of where the atm ish

[travirjir]

ur card could be cloned when u made a physical purchase. the cashier might have cloned it when u werent looking.

or the cashier might have memorize/written down ur CC number and security code number.