eminus
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[GUIDE] RMAing your Non-Convergent EVGA products
As we all know that EVGA is now offering International warranties, and sometime ago a lot of questions rose up whether Convergent will be taking care of the RMA process whenever the product fails. There was no concrete answers back then till now.
First of all I would like to applaud EVGA's online support, it is superb though there might be some hiccups along the way they will see to it that your problem gets solved in as easy and comfortable to you.
Now back to the RMA, I found out right from the horses mouth (EVGA and Convergent) that Convergent is not obliged to help in RMAing the product. It is with Convergent's discretion if they are going to help you with your RMA or not. For my case they did not :hat1: but I don't blame them as they have a business to run and some other RMA to tend to.
Assumption/Requirements
1) you have an EVGA account
2) your product should be registered before its 30th days from purchase to enjoy 3 years warranty
So here is the guide:
1) First of all if you need to submit a ticket to EVGA for online support (this will be needed when you create your RMA as they need a support ticket)
2) Once you and the support engineer found out that your product will need RMA then you start doing the RMA
3) in the product details of your account you can submit an RMA
4) once you are done you will be given a pdf to print, this is for the labeling of your product for mailing
5) if you started your RMA in the US region most likely the address is pointing to the USA address but fret not here is what you need to do next
6) email CSMailTW@evga.com and give them your RMA id
7) they will contact you (superbly fast usually within a day) and they will ask you for information and will send you a pdf again containg the correct address in Taiwan
8) print the pdf and pack your product securely with bubble wraps and everything and send it to Taiwan
9) I used Singpost normal delivery as I am poor :buai: and sending my GTX 660 which almost weighs almost to 1KG due to packing cost me around S$26.
10) the package arrived in Taiwan less than a week.
11) once EVGA receives your product the status will be shown in the webpage of your product details and the status is "Preparing to ship the product".
12) if after 3-5 days the product RMA status has not changed you can email CSMailTW@evga.com again for the status. they are very friendly and will try to inform you of the status. the good thing about contacting EVGA is that in their reply mail you can see who to email to if you are unhappy with their support. This I say is world class support.
13) once your product is shipped you can again see it in your product page and with it is the tracking number where you can track it and just relax and wait for your product to arrived
updated:
14) once your gpu arrives you check first if the serial# is new (this is important as all RMA should have new Serial#) if not then you cannot use the old Serial# for RMA as it is already marked as RMA
15) in registering your new GPU's serial# please choose in
Place Purchased:"EVGA RMA" <--- use this and dont use Amazon or where you originally bought it.
16) Once you have registerd your new GPU then Unregister the old one.
17) that all folks
As we all know that EVGA is now offering International warranties, and sometime ago a lot of questions rose up whether Convergent will be taking care of the RMA process whenever the product fails. There was no concrete answers back then till now.
First of all I would like to applaud EVGA's online support, it is superb though there might be some hiccups along the way they will see to it that your problem gets solved in as easy and comfortable to you.
Now back to the RMA, I found out right from the horses mouth (EVGA and Convergent) that Convergent is not obliged to help in RMAing the product. It is with Convergent's discretion if they are going to help you with your RMA or not. For my case they did not :hat1: but I don't blame them as they have a business to run and some other RMA to tend to.
Assumption/Requirements
1) you have an EVGA account
2) your product should be registered before its 30th days from purchase to enjoy 3 years warranty
So here is the guide:
1) First of all if you need to submit a ticket to EVGA for online support (this will be needed when you create your RMA as they need a support ticket)
2) Once you and the support engineer found out that your product will need RMA then you start doing the RMA
3) in the product details of your account you can submit an RMA
4) once you are done you will be given a pdf to print, this is for the labeling of your product for mailing
5) if you started your RMA in the US region most likely the address is pointing to the USA address but fret not here is what you need to do next
6) email CSMailTW@evga.com and give them your RMA id
7) they will contact you (superbly fast usually within a day) and they will ask you for information and will send you a pdf again containg the correct address in Taiwan
8) print the pdf and pack your product securely with bubble wraps and everything and send it to Taiwan
9) I used Singpost normal delivery as I am poor :buai: and sending my GTX 660 which almost weighs almost to 1KG due to packing cost me around S$26.
10) the package arrived in Taiwan less than a week.
11) once EVGA receives your product the status will be shown in the webpage of your product details and the status is "Preparing to ship the product".
12) if after 3-5 days the product RMA status has not changed you can email CSMailTW@evga.com again for the status. they are very friendly and will try to inform you of the status. the good thing about contacting EVGA is that in their reply mail you can see who to email to if you are unhappy with their support. This I say is world class support.
13) once your product is shipped you can again see it in your product page and with it is the tracking number where you can track it and just relax and wait for your product to arrived
updated:
14) once your gpu arrives you check first if the serial# is new (this is important as all RMA should have new Serial#) if not then you cannot use the old Serial# for RMA as it is already marked as RMA
15) in registering your new GPU's serial# please choose in
Place Purchased:"EVGA RMA" <--- use this and dont use Amazon or where you originally bought it.
16) Once you have registerd your new GPU then Unregister the old one.
17) that all folks
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