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Old 10-09-2016, 06:35 PM   #1
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question about tmall / taobao/ alipay refund

had any one manage to get back their money from alipay with an unverified account?

they require me to verify myself with an china bank account. zzz

now my money which is refunded by tmall is stuck in alipay, cannot even use it for my next purchase.
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Old 10-09-2016, 06:39 PM   #2
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Me. Just talk with them on their cs online chat tell them your problem. They will drop you a call sometime soon just verify your details thru phone!

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Old 10-09-2016, 06:49 PM   #3
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i talk to them just now, they told me like china is just next to my house like that, ask me go china and make a bank account and tie it to my alipay when i am free. zzzz

how do you make them call you?
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Old 10-09-2016, 07:36 PM   #4
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As a global/oversea user, you can't verify your taobao account due to some changes recently.

But you should have no problem using 余额宝 in 支付宝 account from the refund. Login to your taobao account and do these steps to verify your 支付宝, not your taoboa account which is not possible unless you have China Nric. number and account:

1) login to your taobao account
2) 账号管理 (under your user ID)
3) 支付宝绑定设置 (left pane/side)
4) 绑定手机 (assume you already 绑定邮箱 email, if not, please do it)
5) provide your SG phone number
6) submit and wait for the activation code sent to your SG mobile number
7) activate 支付宝
8) done, you can now use the refund from 支付宝 but not allowed to top up to 支付宝 from SG account or credit/debit card due to some changes recently.
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Old 10-09-2016, 08:29 PM   #5
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my refund is actually under 待领取资金, i had already tie my email and phone to alipay before this.

i have to redeem them first before they become 余额宝 and in order to do so, i need a china bank account which is register only in china.

Anyway, this is really stupid, tmall and taobao will actually refund your money like amazon did, but the money will then go to alipay which will be frozen there.

Processor
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msi b85 g43 gaming
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power color 7870 msyt 2gb
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samsung s27a950d
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m4 256gb ssd / wd black 500gb
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normal optical dvd drive
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Old 10-09-2016, 09:23 PM   #6
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What payment method did you use? You can refund to bank account if you used eNETS. You need to fill in your bank account details on the alipay refund page. If you can't find it due to some system glitch (happened to me once), talk to the CSO and ask them to help to key in the bank details.

Credit card should not be a problem, will just credit back to your card.

I did both before recently. (Last month)
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Old 10-09-2016, 09:49 PM   #7
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enet.

talk to tmall CSO - they say money already refund no longer their problem so i had to speak with alipay to resolve the issue. they also say that my case is oversea user issue so direct me to their oversea department (alibaba CSO).

go alibaba CSO - they say my issue is with tmall/ taobao, they cannot access tmall/ taobao database so ask me go back tmall.

talk to alipay CSO - they ask me when free drop by china, make a bank account and then register my account there.
Processor
i5 4570
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msi b85 g43 gaming
Graphics Card
power color 7870 msyt 2gb
Memory
16gb Crucial Ballistix Sport
Display
samsung s27a950d
Storage
m4 256gb ssd / wd black 500gb
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normal optical dvd drive
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Old 11-09-2016, 12:13 AM   #8
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Tell them you sg based. Bo ko leng make acc. Can one

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Old 11-09-2016, 09:39 AM   #9
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enet.

talk to tmall CSO - they say money already refund no longer their problem so i had to speak with alipay to resolve the issue. they also say that my case is oversea user issue so direct me to their oversea department (alibaba CSO).

go alibaba CSO - they say my issue is with tmall/ taobao, they cannot access tmall/ taobao database so ask me go back tmall.

talk to alipay CSO - they ask me when free drop by china, make a bank account and then register my account there.
Under alipay transaction record you should see one refund. Then one of the options is to enter your bank details to refund to. They accept sg bank account. It will directly be refunded to your sg bank account through eNETS.
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500GB M.2 SSD / 250GB SSD
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Old 11-09-2016, 09:55 AM   #10
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This is correct. It just takes a few working days for the option to key in your bank details to appear, and another few working days to be credited to your SG bank account, subject to a $0.30 charge.

I've done many eNETS refunds since the verification changes a few months back. Haven't had any issues.

TS might want to do a search in the Taobao thread in HWZ. Plenty of comments about eNETS refund process.

Under alipay transaction record you should see one refund. Then one of the options is to enter your bank details to refund to. They accept sg bank account. It will directly be refunded to your sg bank account through eNETS.
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Old 11-09-2016, 11:56 AM   #11
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i look at my transaction record, did not see that option. is it under the "detail"?
Processor
i5 4570
Mainboard
msi b85 g43 gaming
Graphics Card
power color 7870 msyt 2gb
Memory
16gb Crucial Ballistix Sport
Display
samsung s27a950d
Storage
m4 256gb ssd / wd black 500gb
Optical Storage
normal optical dvd drive
Casing
cooler master 690 asia edition
PSU
seasonic x850
Audio
swan m10
OS
window 7

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Old 07-11-2016, 12:25 AM   #12
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i've used CC to pay for my taobao and requested for a refund, so it will be refunded back to my account right?

i think i need to verify my alipay account in order for the transaction to work.. cos it says "根据监管部门的要求,需要您进一步完善身份验证信息才能使用余额进行付款"

how do i verify? i dont have a china ID and hp number.
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Old 06-04-2017, 12:34 PM   #13
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Refund from 支付宝

Hi,

I bought something from taobao and the seller agreed to refund me the shipping. However I am not able to receive the funds cos my alipay is not verified. I could not get it verified cos I am a Singaporean and there is no selection of passport.

Can someone pls help me? I tried explaining to the help desk of alipay but she does not seem willingly to help me. She kept telling me there is no way I can receive the refund. 😭
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Old 06-04-2017, 01:17 PM   #14
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Hi,

I bought something from taobao and the seller agreed to refund me the shipping. However I am not able to receive the funds cos my alipay is not verified. I could not get it verified cos I am a Singaporean and there is no selection of passport.

Can someone pls help me? I tried explaining to the help desk of alipay but she does not seem willingly to help me. She kept telling me there is no way I can receive the refund. 😭
Have you linked your account with your phone number?
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Old 06-04-2017, 01:51 PM   #15
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Hi,

I bought something from taobao and the seller agreed to refund me the shipping. However I am not able to receive the funds cos my alipay is not verified. I could not get it verified cos I am a Singaporean and there is no selection of passport.

Can someone pls help me? I tried explaining to the help desk of alipay but she does not seem willingly to help me. She kept telling me there is no way I can receive the refund. 😭
Refer to reply #4 for the steps to tied your phone number to 支付宝. You can't use any of the refund to your 支付宝 before the steps in reply #4.
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