HWZ Forums

Mach3.2 · 21-09-2011, 06:44 PM

Seen some post on RMA-ing their Intel processors, hence i decided to make a ~~post~~ thread over here, added some more information on top of the vr zone forum ~~post~~ thread.

Latest updates
16/1/2012
Updated information at Post #35
26/5/2012
Added FeDex airways whatever documents at Post #53*Huge thanks to raidorz*

*Due to the 8 picture per post limit, I will not be able to cramp everything into this post

What do I need?
CPU obviously -Write down all the information engraved on the CPU IHS, as in the picture below.
* Irrelevant as processors made before 2006 would be out of warranty.

CPU heatsink and fan (HSF) - sometimes they will ask you the numbers printed on the HSF, sometimes not. Both the "Fan Part Number" and "Manufacturer Part Number" are required.

The first number on the fan sticker is the Fan Part Number.
Usually the third line on the fan sticker is the Manufacturer Part Number.

Intel uses multiple manufacturers to supply their boxed fan heatsink so the numbers may varies.

DELTA*
A Delta fan follows the Manufacturer Part Number format DTC-XXXXX.

FUJIKURA*
A Fujikura fan follows the Manufacturer Part Number format FHP-XXXXX.

NIDEC CORP.*
A Nidec fan follows the Manufacturer Part Number format F09A-XXXXXX.

FOXCONN*
A Foxconn fan follows the Manufacturer Part Number format FNXXXXXX.

Step 1
Call (65) 6213 1311 during office hours from 9am - 5pm, Monday - Friday
Note: This number is a non toll free number.

Step 2
Follow the telephone interactive menu

Step 3
When connected to the CSO, the CSO will ask you to give her your contact informations and address. the CSO will also ask you about the nature of your problem.

Step 4
The CSO will transfer the call to the technical support officer. The technical support officer would then ask for the nature of your problem and then walk you through the troubleshooting process.
*Note: Do not tell them anything about you overclocking the processor or you did not use the stock heat sink fan. Doing so will VOID your warranty.*

Step 5
When the technical support officer confirmed that you indeed have a faulty processor, he will then confirm your name and contact information and ask for details engraved on the CPU IHS.(refer to the image at the top of the post)

After which, he will assign you a RMA number for your RMA, which YOU MUST keep it for the RMA process.
Then follow his instructions.

Step 6
After 1 - 3 days, you will receive a call from Fedex telling you that you have a document to be delivered to you within the day. After you received the documents, fill in all 3 blue copies of the Return Commercial Invoice and 3 copies of the return Fedex Air Way Bill.

Step 7
After you have finished filling up all the documents, check through thoroughly the documents and have the package ready which you have packed in your faulty processor earlier to be send back to RMA.

Step 8
Once the courier has picked up the documents and processor from you, they will sent it back to the Intel Assembly Factory located in Penang, Malaysia. Will take about 1 - 2 days to get there.

When the technicians at the factory received your faulty processor, they will send you an email confirming their receipt. Wait one or two days while they do some confirmation check on your faulty item. They will then send you another email to confirm that they will send you the replacement processor.

It may take another 3 days to receive your processor after they send you the confirmation email. You will receive a call from Fedex when the processor is ready to be send to you.

Sause: How to identify my desktop processor and fan markings for warranty requests

Check warranty: http://www.intel.com/p/en_US/support...ty/statuscheck

ghillie · 21-09-2011, 06:46 PM

Upz for u bro!

Mythmaker · 21-09-2011, 06:47 PM

That time when I RMA mine...

CSO: Sir, do you overclock your processor?
Me: Duh, I watercooled it. What you think?

Maybe that's why it took 2.5 hours to issue me a RMA number =/

Mach3.2 · 21-09-2011, 06:50 PM

ghillie wrote:

Upz for u bro!

Thanks!

Mythmaker wrote:

That time when I RMA mine...

CSO: Sir, do you overclock your processor?
Me: Duh, I watercooled it. What you think?

Maybe that's why it took 2.5 hours to issue me a RMA number =/

hg_wng · 21-09-2011, 06:50 PM

Mythmaker wrote:

That time when I RMA mine...

CSO: Sir, do you overclock your processor?
Me: Duh, I watercooled it. What you think?

Maybe that's why it took 2.5 hours to issue me a RMA number =/

u forgot what i told u?

Mach3.2 · 21-09-2011, 06:54 PM

hg_wng wrote:

u forgot what i told u?

Btw, noticed he got a ES processor, can RMA meh?

hg_wng · 21-09-2011, 06:54 PM

Mach3.2 wrote:

Btw, noticed he got a ES processor, can RMA meh?

not this one, he had a retail chip last time which he sold after rma

terence52 · 21-09-2011, 06:56 PM

Mach3.2 wrote:

Btw, noticed he got a ES processor, can RMA meh?

His previous 920 lar lol.

Mach3.2 · 21-09-2011, 06:57 PM

hg_wng wrote:

not this one, he had a retail chip last time which he sold after rma

oh, ic ic

igniz12000 · 21-09-2011, 07:02 PM

Wah bad omen sia

Next week getting new rig and then suddenly this topic appear. Hehe, just kidding. Truth is I never RMA anything before, when anything faulty, usually just throw away and get new stuff but then again I used to buy not so top-of-the-line stuff and luckily for me it only get faulty after quite long usage. This is very useful for people like me who just never bother with RMA before.

Mach3.2 · 21-09-2011, 07:06 PM

igniz12000 wrote:

Wah bad omen sia Next week getting new rig and then suddenly this topic appear. Hehe, just kidding. Truth is I never RMA anything before, when anything faulty, usually just throw away and get new stuff but then again I used to buy not so top-of-the-line stuff and luckily for me it only get faulty after quite long usage. This is very useful for people like me who just never bother with RMA before.

Just pray your stuff dun go kapoot lor.
Me planning to try RMA the working celeron D in the post

Mythmaker · 21-09-2011, 07:06 PM

Mach3.2 wrote:

Btw, noticed he got a ES processor, can RMA meh?

Can, my warranty is covered by a great guy called er.... I think er... lzxhenry

cyberwave · 21-09-2011, 07:08 PM

igniz12000 wrote:

Wah bad omen sia Next week getting new rig and then suddenly this topic appear. Hehe, just kidding. Truth is I never RMA anything before, when anything faulty, usually just throw away and get new stuff but then again I used to buy not so top-of-the-line stuff and luckily for me it only get faulty after quite long usage. This is very useful for people like me who just never bother with RMA before.

rich man spotted