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LATEST RMA instructions for Various HDD Brands

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Old 13-12-2015, 10:20 PM   #526
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just an Update for WD RMA in SG:

as of right now (13 Dec 2015) there is no longer a drop off point of WD Drives in SG, All RMA of WD Drives must be sent to vietnam for RMA. at your cost (which is costly)


just in case anyone who see this thread in the future
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Old 17-12-2015, 01:33 AM   #527
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it is now a very painful process to RMA WDs:

a. went to jurong, told to ship to vietnam
b. 28 Nov fedex -- collection (50+ bucks)
c. 1 Dec, 5am -- arrive in vietnam customs
d. 5 Dec -- called fedex, was adviced to tell WD to "claim" the parcel. emailed WD as such and made sure i included the tracking number
e. 7 Dec 10am -- released from customs @ Ho Chi Min city
f. 8 Dec 6am -- parcel arrives in DANANG CITY VN
g. 8 Dec 10am -- fedex reports parcel received by WD
h. 10 Dec -- WD updates HDD received.
i. 15 Dec -- WD updates replacement shipped out via fedex but no tracking number.

i would advice all to make sure that you ship with a courier which provides a tracking number.

compared to my seagate RMA, received replacement less than 1 week after i drop off at funan. WD's RMA, 19 days and still counting.


QUOTE=localITguy;98611733]just an Update for WD RMA in SG:

as of right now (13 Dec 2015) there is no longer a drop off point of WD Drives in SG, All RMA of WD Drives must be sent to vietnam for RMA. at your cost (which is costly)


just in case anyone who see this thread in the future[/QUOTE]
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Old 17-12-2015, 03:12 AM   #528
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it is now a very painful process to RMA WDs:

a. went to jurong, told to ship to vietnam
b. 28 Nov fedex -- collection (50+ bucks)
c. 1 Dec, 5am -- arrive in vietnam customs
d. 5 Dec -- called fedex, was adviced to tell WD to "claim" the parcel. emailed WD as such and made sure i included the tracking number
e. 7 Dec 10am -- released from customs @ Ho Chi Min city
f. 8 Dec 6am -- parcel arrives in DANANG CITY VN
g. 8 Dec 10am -- fedex reports parcel received by WD
h. 10 Dec -- WD updates HDD received.
i. 15 Dec -- WD updates replacement shipped out via fedex but no tracking number.

i would advice all to make sure that you ship with a courier which provides a tracking number.

compared to my seagate RMA, received replacement less than 1 week after i drop off at funan. WD's RMA, 19 days and still counting.


just an Update for WD RMA in SG:

as of right now (13 Dec 2015) there is no longer a drop off point of WD Drives in SG, All RMA of WD Drives must be sent to vietnam for RMA. at your cost (which is costly)


just in case anyone who see this thread in the future

50$ ? LOL no thanks. i will go to seagate now
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Old 12-02-2016, 03:48 PM   #529
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http://support.wdc.com/Warranty/rmaAddress.aspx

it seems that now there's a new way within Singapore to get it done. none of my WD Red died on me despite the enclosure being pretty warm, so i'm quite happy to be a fanboy.
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Old 26-02-2016, 10:05 PM   #530
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it seems that now there's a new way within Singapore to get it done. none of my WD Red died on me despite the enclosure being pretty warm, so i'm quite happy to be a fanboy.

Thanks for sharing this news. I am happy to know as my WD 3TB has crashed.
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Old 19-01-2017, 05:38 PM   #531
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Lightbulb Latest Update of Western Digital RMA Service Jan 2017

For those who have faulty HDD, check your warranty status at the WD Support site first.

After that you will receive your RMA number, as well as the address for RMA.

For Singapore WD RMA:

Primasiana Pte Ltd
85C Toa Payoh Lorong 4, Toa Payoh Peakview,
Unit #01-384 Singapore
Postal code : 313085
Phone number: +65 8621 4521
Operation Hours: Monday to Friday (10.00 am - 7.00 pm)

It is located at the far end of the HDB blocks, if you take from the bus stop side. It's sheltered walkway all the way. You will see a single stall with glass door. The glass will have one paper written Primasiana Pte Ltd.

After that give them the RMA number, and your HDD. It's okay if you don't have the bubble wraps or ESB. Just make sure the ports are protected and no dents on your HDD. After that the guy will give you another new HDD, on a 1-on-1 exchange. He very friendly and will answer your doubts. Your warranty will be transferred over to the new HDD serial number. I've just exchanged the WD Black 1TB HDD today.
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Old 01-03-2017, 12:35 PM   #532
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My fIrst rma, was told by seagate fb page reply. I must mail in can't send in.....

Any 1 can help me on this issue????
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Old 15-03-2017, 04:35 PM   #533
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For those who have faulty HDD, check your warranty status at the WD Support site first.

After that you will receive your RMA number, as well as the address for RMA.

For Singapore WD RMA:

Primasiana Pte Ltd
85C Toa Payoh Lorong 4, Toa Payoh Peakview,
Unit #01-384 Singapore
Postal code : 313085
Phone number: +65 8621 4521
Operation Hours: Monday to Friday (10.00 am - 7.00 pm)

It is located at the far end of the HDB blocks, if you take from the bus stop side. It's sheltered walkway all the way. You will see a single stall with glass door. The glass will have one paper written Primasiana Pte Ltd.

After that give them the RMA number, and your HDD. It's okay if you don't have the bubble wraps or ESB. Just make sure the ports are protected and no dents on your HDD. After that the guy will give you another new HDD, on a 1-on-1 exchange. He very friendly and will answer your doubts. Your warranty will be transferred over to the new HDD serial number. I've just exchanged the WD Black 1TB HDD today.
Thanks for the very up to date info. Any idea about Out of Region for a valid warranty? Will they accept?
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Old 21-06-2017, 10:00 AM   #534
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For those who have faulty HDD, check your warranty status at the WD Support site first.

After that you will receive your RMA number, as well as the address for RMA.

For Singapore WD RMA:

Primasiana Pte Ltd
85C Toa Payoh Lorong 4, Toa Payoh Peakview,
Unit #01-384 Singapore
Postal code : 313085
Phone number: +65 8621 4521
Operation Hours: Monday to Friday (10.00 am - 7.00 pm)

It is located at the far end of the HDB blocks, if you take from the bus stop side. It's sheltered walkway all the way. You will see a single stall with glass door. The glass will have one paper written Primasiana Pte Ltd.

After that give them the RMA number, and your HDD. It's okay if you don't have the bubble wraps or ESB. Just make sure the ports are protected and no dents on your HDD. After that the guy will give you another new HDD, on a 1-on-1 exchange. He very friendly and will answer your doubts. Your warranty will be transferred over to the new HDD serial number. I've just exchanged the WD Black 1TB HDD today.

Good info and I got my WD disk RMA just on Monday.
If you are driving there, the unit is near to the entrance to the car park.
The new disk you got will have the existing warranty transferred, the staff there will do that for you, no hassle.
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