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Old 12-12-2003, 12:01 PM   #1
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LATEST RMA instructions for Various HDD Brands

RMA procedure for Singapore ONLY

latest Update: 4 Apr 2013

Western Digital
Latest updated [4 Apr 2013]
Apparently, WD has two addresses, based on various users' feedback. You would have to do your RMA and find out which address does have to be shipped to:

Courtesy of User nosferatu :
Flextronics Manufacturing Singapore Pte Ltd
o/b Western Digital Technologies
1, Kallang Place
Singapore 339211

Courtesy of User andrewlj :
Flextronics Manufacturing(S) Pte Ltd
o/b Western Digital Technologies
No 6 Changi North Way,
# 01-02, APC DistriHub
Singapore 498795.
Attn: Angie Ng / Judy Ng
Phone number: 65 62142609 / 6546 6844

Courtesy of User VideoGameKingdom:
1. You will need complete a form to RMA the Hdd. Fill in form at WD Support / Warranty Services / End User / Product Replacement for End Users . You will need the RMA number after you done it.

2. Western Digital Address in Singapore to RMA the Hdd.
Flextronics Manufacturing (Singapore) Pte Ltd
(Global Service) o/b Western Digital Corporation
No 6, Changi North Way,
# 01-02, APC DistriHub,
Singapore 498795


http://websupport.wdc.com/warranty/r...pe=end&lang=en

SEAGATE HDD
Latest updated [21 Nov 2009] For all SEAGATE HDDs, can send to three locations (Changi South, Funan, China Square) for RMA based on the instructions in the RMA procedure, instead of sending it down personally. The time for the drive to be returned is unknown.

There is two distributers in Singapore. To check which one to go, pls visit the website to find out more.

RMA Website: http://support.seagate.com/customer/...validation.jsp

RMA Address (Updated 18 Dec07)
SEAGATE TECHNOLOGY INTERNATIONAL C/O UPS SCS (SINGAPORE) PTE LTD UPS HOUSE #03-00, 22 CHANGI S AVE 2 SINGAPORE 486064

Reach via: Expo MRT. Walk around 20 minutes along Changi South Ave, before turning in to Ave 2. The Distribution center is located in the UPS house. Go in through the Side Gate where there is a guard Post. Exchange for a pass. Go straight and climb up the stairs to 3nd storey. Another guard will open the door for you and lead you to the Seagate RMA department. A lady will issue an acknowledgment for the HDD received. Note: Dont go to the main entrance where there is electronic barrier. It is not transpass-able. Adviseable to drive or cycle. Note: No parking space, but very low traffic flow there too.

I just went to RAM my Seagate HDD on 17 Dec 07, and I got the RMA HDD on 18 Dec 07, UPS to my house. Very fast.

Achieva Technology (S) Collection Centre
Telephone: (65) 66550768
Fax: (65) 6590 7101
E-mail: support@achieva.com.sg
Country: Singapore
Address: No 1, Rochor Canal Road, #06-20 Sim Lim Square, 118504 Singapore

Achieva Technology (S) Service Centre
Telephone: (65) 6590 7141
Fax: (65) 6590 7101
E-mail: support@achieva.com.sg
Country: Singapore
Address: SUTL House, 100J Pasir Panjang Road #02-00, 118525 Singapore

Packaging: Bare Drive in a ESD Bag / SeaShell case

Time of RMA: Through Seagate Direct - 4-5 working days
Through Achieva - Might get one-to-one replacement -call first.

**********************
IBM / Hitachi
Latest updated [4 Apr 2013]


Courtesy of User killerslayer92:
RMA Website: http://www.hgst.com/portal/site/en/support/warranty/

Address:
Hitachi Global Storage Technologies
Singapore, Pte Ltd, Returns Dept.
31 ALPS Avenue, #03-00
SINGAPORE 498784
SINGAPORE

Reach Via:

Packaging: Bare Drive in ESD Bag.
(Note: if mailing, DO NOT USE Bubble pack, only Foam Rubber)
Additional Info, see below post, you can send using SingPost Pac Material

Time of RMA: 3 weekes +-

Btw, if you still have IBM HDD, this is the link for direct purchase only.
http://www.pc.ibm.com/ww/hdd/hddredr/hddredr_w.html

*************
Maxtor HDD
Latest updated [25 Sept 2007] For all Maxtor HDD, please log onto Seagate RMA website to verify your warranty and if the warranty is still valid, you can send to Seagate office at UPS building in Changi South to do a RMA process.

Instruction: As there are several distributers in SIngapore,
Call Maxtor Singapore at 62335565/7/8 {latest Update on 30 Aug-2004} (Old Number: 68520220) to check which company does
your faulty HDD belongs to.From some user's experiences, there are some Maxtor come US (Parallel Import) . These group of users have to pay those local distributors to send in their HDD for servicing for a charge.

Acecom
Telephone: 68423481

Address: 10 Ubi Crescent
#04-94
Ubi Tech Park
Lobby E
Tel: 68423481

Reach via: Euno MRT, take Bus 63 or,
Tampines MRT, take Bus 8 or 65
to the bus stop outside Aztech Building
Take a 10 minutes walk into the Tech Park
Take a lift up to Level 4 in the Lobby, turn right.

Packaging: Bare Drive w or w/o ESD Bag

Others: Acecom service other distributors' Maxtor HDD for a fee of $30

Time of RMA: For available stock, on the spot one-to-one exchange.

(latest-30-08-04)
Another place: Sim Lim Square #05-17
Call 63366704 to check whether they have stock to do 1-1.

CyberStar
Telephone: +65 6488 2501 [22 May 2008]
Currently, from one of the HWZer, he had highlighted that Cyberstar also do parallel import of Hitachi HDD. so please be aware of the source of your HDD, as it takes more effort to RMA a parallel HDD compared to a distributed HDD.

Location: 159 Kg Ampat
#06-03A
(Beside Macpherson Rd)

Reach via: Bus 62 from Euno MRT.
The building is near Hotel Wisdor

Packaging: Bare Drive w or w/o ESD Bag

Time of RMA: 3 weeks +-

Taknet In Sim Lim Square

Note: You can send it in to them at their SLS shop if you bought from them else need to pay a service charge of SGD$50 (if still under warranty)

********************
Samsung HDD & SSD

Latest Update: 27 Dec 2012
Check your warranty status at:
http://www.samsunghddvalue.com/WebRMA/WarrantyCheck/
A RMA form and label will be generated, and you would need to send the HDD/SSD to MDR Limited. The refurnished HDD/SSD will be mail back to you at no cost. (Info courtesy of user sien)

MDR Limited
Address : Blk 3015A Ubi Road 1 #07-01 Singapore 408703

Older Information
Powermatic Distribution Pte ltd previously provided warranty for SAMSUNG HDD

Address: 135 joo seng road
#08-01
PM Inudstrial Building
S(368363)

Alternatively,

Powermatic Distribution Pte ltd
Sim Lim Outlet
1, Rochor Canal Road #06-18
Sim Lim Square
Singapore 188504

http://www.powermatic.com.sg/contactUs.asp
Time Frame: Unknown

Reach Via: For ppl learning Driving at Ubi, the building is along the "Little Road" - Test Route One. On top of the hill.

packaging: Unknown

****************
Toshiba HDD & SSD

[Latest Updated on 30 Nov 07]
http://216.102.195.13/gcs/toshiba/

****************

Kingston SSD

[Latest Updated on 27 Dec 2012]
Recently, RMA a Kingston SSD @ their head office. Have to wait for them to send overseas for replacement/repair as they dont have the stock with them.

Company Name: Convergent
Distributor for: Kingston
Telephone: 6337 0177
Address: 9 Ubi Crescent, Singapore 408572
Reach via: Nearest MRT Macpherson. Need to walk quite a fair bit from the nearest bus stop and MRT.
Packaging: No special requirement
Others Fees/Remarks: (M-F) 9.30am to 7pm
Time of RMA: 3 weeks to one month
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Last edited by redno; 04-04-2013 at 02:36 PM.. Reason: Update WD, SAMSUNG and Kingston details
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Old 12-12-2003, 12:03 PM   #2
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If anyone have any latest information, please feel free to PM me so I can update the main thread.

Let's make the forum a better place for everyone.

Updates [01 Sep 07]

Recently, Seagate bought over maxtor. Maxtor would be covered by Seagate. however, those HDDs bought under the various distributors previously, can still go to your distributors for RMA process.

Latest updated [21 Nov 2009] Most Seagate HDD had reverted to 3 years warranty.

Updates [27 Dec 2012]
Sorry guys for not updating the thread regularly. For those who have more updated information, please PM me in the following format:

Company Name:
Distributor for Memory Brand:
Telephone:
Address:
Reach via:
Packaging:
Others Fees/Remarks:
Time of RMA:

I will acknowledge your contribution in the main thread. In such way, I can continue to keep the main thread updated without the users going through the multiple pages.

Thank you.
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Last edited by redno; 27-12-2012 at 03:25 PM.. Reason: Provide template
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Old 12-12-2003, 12:04 PM   #3
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Good reference. now i know Acecom's ubi's address. btw i heard need to call them first before they collect ur hdd.
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Old 12-12-2003, 12:05 PM   #4
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Nice stuff.
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Old 12-12-2003, 12:07 PM   #5
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Make this a sticky ?
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Old 12-12-2003, 12:16 PM   #6
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Excellent work
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Old 12-12-2003, 12:16 PM   #7
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u the man... .P hdd rma man..
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Old 12-12-2003, 12:21 PM   #8
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Last time Acecom is based in Toa Payoh, they have shifted to Eunos is it?
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Old 13-12-2003, 08:54 AM   #9
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Originally posted by Tears4Fears
Last time Acecom is based in Toa Payoh, they have shifted to Eunos is it?
yes, you are rite. but you better called the Maxtor Hotline before doing anything. They will direct you to the CORRECT distributor.
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Old 13-12-2003, 09:42 AM   #10
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just me or are all the RMA places far far away from the west side? oh well, at least we got Creative HQ =p
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Old 13-12-2003, 10:09 AM   #11
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Thanks for the info!
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Old 13-12-2003, 10:13 AM   #12
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danke!
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Old 13-12-2003, 10:17 AM   #13
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Eh but i tot some IBM/Hitachi r covered DigiLand @ Sungei Kadut?
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Old 13-12-2003, 10:57 AM   #14
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Wah.. you curse us to RMA our Hdd ah?

Just kidding... Gd work.. maybe this should go into the FAQ thread....
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Old 13-12-2003, 11:45 AM   #15
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Originally posted by WrxSti23
Eh but i tot some IBM/Hitachi r covered DigiLand @ Sungei Kadut?
DigiLand not WD meh?
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