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How to get Gain City to install TV wall bracket?

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Old 05-01-2018, 12:15 PM   #1
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How to get Gain City to install TV wall bracket?

Bought a Sony TV with Gain City at one of the computer exhibition. Comes with some freebies and free wall bracket and installation.

Comes delivery day, the delivery guy said wall bracket installation is not their job, have to arrange with agent.

Called Gain City customer service, CSO said she will inform the salesperson, who will call me back.

After 4 hours, no call.

Called Gain City customer service again, CSO said the same thing again. After 3 days, no call.

Any other way I can make Gain City install the TV wall bracket? Cheers.
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Old 05-01-2018, 12:41 PM   #2
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Bought a Sony TV with Gain City at one of the computer exhibition. Comes with some freebies and free wall bracket and installation.

Comes delivery day, the delivery guy said wall bracket installation is not their job, have to arrange with agent.

Called Gain City customer service, CSO said she will inform the salesperson, who will call me back.

After 4 hours, no call.

Called Gain City customer service again, CSO said the same thing again. After 3 days, no call.

Any other way I can make Gain City install the TV wall bracket? Cheers.
Go down to any of thier stores to make noise lo... Any of thier stores can arrange one as long your model is.entitled to free mounting
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Old 05-01-2018, 03:25 PM   #3
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Go down to any of thier stores to make noise lo... Any of thier stores can arrange one as long your model is.entitled to free mounting
Thanks bro. Regretted buying from Gain City. Their PRC delivery guy is the rudest delivery man I have ever encountered.

*update*
Finally got through to someone in charge.
They said the wall mount is done by Sony, so it's Sony problem!
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Last edited by artemov; 05-01-2018 at 03:34 PM..
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Old 05-01-2018, 04:50 PM   #4
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Sony is always done by their agent. When i bought from courts they already told me. Gain city never tell u or u never take note?
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Old 05-01-2018, 05:46 PM   #5
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Mounting done by agent yes. But it needs to be arranged by retailer side if they never arrange then its retailer fault obviously its gain city fault they trying to push blame
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Old 05-01-2018, 06:13 PM   #6
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Mounting done by agent yes. But it needs to be arranged by retailer side if they never arrange then its retailer fault obviously its gain city fault they trying to push blame
Yes the store should inform the agent. Same for LG Tv.
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Old 06-01-2018, 10:01 AM   #7
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Yes the store should inform the agent. Same for LG Tv.
Yes GC should arrange with Sony, not me.

Anyway, managed to get the CSO to transfer me to someone in charge and arranged an installation.

Whatever it is, it is GC who did not contact me after 2 calls. That's pretty clear.
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Old 06-01-2018, 10:22 AM   #8
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Yes GC should arrange with Sony, not me.

Anyway, managed to get the CSO to transfer me to someone in charge and arranged an installation.

Whatever it is, it is GC who did not contact me after 2 calls. That's pretty clear.
Poor service. They are good in air con installation and serving only.
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Old 06-01-2018, 11:43 AM   #9
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Poor service. They are good in air con installation and serving only.
Erm... ahem...
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Old 06-01-2018, 02:29 PM   #10
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Poor service. They are good in air con installation and serving only.
Not true, see what kind of their installation

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Old 06-01-2018, 03:26 PM   #11
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Not true, see what kind of their installation

No good, badly done. Should make noise at their store.
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Old 06-01-2018, 05:20 PM   #12
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Not true, see what kind of their installation

Did they come down and look at your place and tell you where the aircon trunking will run before you appoint them to install your aircon system ? Or is it you appoint them based on cheap and good price ?

Last edited by GBC; 06-01-2018 at 05:23 PM..
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Old 06-01-2018, 09:38 PM   #13
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This was replaced old aircon and re-trunk
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