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Old 07-09-2017, 12:34 PM   #16
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Is the repair man from LG? May be can call LG to check.
Ask LG...said the same, called Mr. Ong (recommended by the thread here)..also same..haha..
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Old 07-09-2017, 12:58 PM   #17
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My led TV ending warranty in mid Nov this year. This is a 5 year warranty and if no spare part or cant repair, the Company will give me a new latest TV.

Since the old TV is not digitally ready, I wish I can get get a new TV but it is not easy to spoil a TV unless pour water over it.
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Old 07-09-2017, 01:59 PM   #18
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My led TV ending warranty in mid Nov this year. This is a 5 year warranty and if no spare part or cant repair, the Company will give me a new latest TV.

Since the old TV is not digitally ready, I wish I can get get a new TV but it is not easy to spoil a TV unless pour water over it.
It is all about luck. I have claimed warranty for such extended warranty. Such 5 yrs extended warranty is like refund of the money u paid for your Tv in the form of replacement voucher. If you paid $999 earlier then your voucher is $999. If the new Tv you want is $2000 you must top up the different.
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Old 12-09-2017, 04:49 PM   #19
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6 year lifespan consider very good. my samsung last time died 3 year 1 weeks. warranty is 3 year.
currently my LG already over 3 year. still rock solid
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Old 13-09-2017, 12:46 AM   #20
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My led TV ending warranty in mid Nov this year. This is a 5 year warranty and if no spare part or cant repair, the Company will give me a new latest TV.

Since the old TV is not digitally ready, I wish I can get get a new TV but it is not easy to spoil a TV unless pour water over it.
If u sell the tv, is the warranty transferable to new owner?
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Old 13-09-2017, 08:39 AM   #21
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If u sell the tv, is the warranty transferable to new owner?
I have claimed warranty 2 times.
LG repair man need to see receipt after they finish the work. LG outsourced the service. If no receipt no warranty.
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Old 13-09-2017, 09:20 AM   #22
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I have claimed warranty 2 times.
LG repair man need to see receipt after they finish the work. LG outsourced the service. If no receipt no warranty.
Hi Henry,

You claimed twice. Means they failed within 3-5 years.
What's your take on LG's reliability?
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Old 13-09-2017, 11:24 AM   #23
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Hi Henry,

You claimed twice. Means they failed within 3-5 years.
What's your take on LG's reliability?
I have a few Tv at home. 2 LG Tv and some other brand Tv too. One Tv dead pixel when i got it and one Tv dead pixel after 1 yr. I like LG because it has magic remote. Nowadays all Tv are not build to last. Just get a new Tv every 3/5 yrs.
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Old 13-09-2017, 05:25 PM   #24
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I have a few Tv at home. 2 LG Tv and some other brand Tv too. One Tv dead pixel when i got it and one Tv dead pixel after 1 yr. I like LG because it has magic remote. Nowadays all Tv are not build to last. Just get a new Tv every 3/5 yrs.
Hi Henry,

You never mentioned which 2 TVs had defects, so I can't tell if LG is reliable or not.
When you look at reliability, we usually see the "bathtub" curve. Google it.
Basically, it means that most products either fail early during usage or late life. Early failure means around 1 year, late life would probably be somewhere after 3 years, but I think it can be 5 years or more.

Most would not complain when a product fails after maybe 5 years and would consider the brand reliable.
But when a product fails in a year, it either means you have bad luck or the particular brand have sloppy reliability test processes or engineering.
(our MRT system is a classic example of poor engineering)

IMO, a TV shouldn't fail within 5 years, unless it's a really budget model.
TV panels have easily 30000-60000hrs of life, that translates to 10-20 years of use at 8 hrs a day.
The electronics will more likely fail first, but should have a useful life of 5 years at least. They fail largely due to poor design, heat, lousy manufacturing quality. Again, if you buy a budget model, you get lousy engineering.

If a TV fails within 3-5 years, I would avoid the brand. Unless, it was a budget model, or a display set.
BTW, always avoid display sets, they run for more than 12 hours a day, for months and have experienced excessive heat in their useful operating life.

Last edited by kmchow98; 13-09-2017 at 05:28 PM..
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Old 13-09-2017, 08:16 PM   #25
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I have claimed warranty 2 times.
LG repair man need to see receipt after they finish the work. LG outsourced the service. If no receipt no warranty.
LG outsource their repairs? Any idea which company they used? When my Panasonic tv spoilt recently, it was actually repaired by Panasonic. Was considering getting either LG or Panaonic OLED in future so servicing is an important factor to consider.
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Old 14-09-2017, 08:55 AM   #26
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LG outsource their repairs? Any idea which company they used? When my Panasonic tv spoilt recently, it was actually repaired by Panasonic. Was considering getting either LG or Panaonic OLED in future so servicing is an important factor to consider.
They ask me to sign one form and said that they will claim payment from LG. No receipt issued at all so i am not sure which company they are. They are very fast. It take 5 min to change and test. My Tv is just a normal LED Tv. I think OLED should be much better.

Last edited by Henry Ng; 14-09-2017 at 09:03 AM..
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