just sent in my phone for the red tint camera issue. The CSO said its hardware problem. Also asked her to check my phone properly and note down saying there are no scratches. Told her that I expect the phone to come back without any scratches as well. She said I made her feel very stressed.
Will see how it turns out. fingers crossed.
Certain phone manufacturers (especially, the one that I used to work with) instructed the service centres to specifically, inspect phones thoroughly and to write down whatever physical/external damages they found on the phone into the report and have the customer check/read and sign. This is to indemnify themselves, from any claims later. If it was ever the service centre fault, it dutifully replaced the part in question at no charge. Of course, it was not a full-proof method but it helped lower the number of conflicts.
Personally, I think what you did was correct to actually have them include the condition of the phone into their report. Certain degree of minute damage may be unavoidable on aluminium and perhaps, maybe acceptable by some. But ridicules kind of dents, chips and scratches is just not fair for the consumer. Then again, every individual is different and his/her acceptance level.
