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Aztech powerline HL110EW weird issues, pls help..

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Old 01-06-2010, 02:23 PM   #16
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And, lastly 'molecule' my HL110EW Firmare as shipped is the 006 version. I did not have to downgrade, but the problems I originaly experienced were against this version and not anything newer.
Good for u! mine was shipped with 008. Tried router at different subnet also cannot. Disconnect problems after some time, and i am quite sure it has nothing to do with IP address, more like a powerline issue. Maybe mine's a different issue from yrs.

Glad it's all past now, mine's been working as supposed to now.

Last edited by molecule; 01-06-2010 at 02:26 PM..
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Old 01-06-2010, 04:20 PM   #17
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2ND UPDATE

Thinking about things when I got home yesterday, I realised that the issue as described to me by Aztech support could not be 100% accurate. As described in my last post, the problem was suggested by Aztech support to be an IP address conflict with the HL110EW would only working with an 192.168.1.1 address. Well, this turned out not to be the case. But I have to say, I am still far from understanding the real issue here.

The work-around suggested by Aztech support was to move the LAN to another subnet. Now obviously if you change the LAN subnet and the powerline bridges are part of the LAN then the bridges have to change to the new subnet too. However, if they are fixed to 192.168.1.1 then how could this work?

The reported LAN degradation issue did very much look like an IP address conflict though - packets dropping randomly, and this suggested two possible routes to a solution:

1) change the IP Address of the Gateway Router (from 192.168.1.1 to some other IP on the 192.168.1.x subnet i.e. 192.168.1.99)

2) change the LAN subnet from 192.168.1.x to something else (i.e. 192.168.2.x)

As the support chap had definely mentioned subnets, I decided to give option 2 a try and moved the LAN to the 192.168.2.x subnet. And in search of confirmation of the fixed 192.168.1.1 addtess issue, If the HL110EW was indeed fixed to 192.168.1.1 then I would not be able to see it on the LAN without installing a static route between the two subnets. Howevever, not only could I see it, but EVERYTHING WORKED PERFECTLY. No more dropped packets. Interestingly, the HL110EW is not at 192.168.2.1 as this is now the address of the gateway router, but I also do not know what IP it has as it is not assigned from DHCP (or at least not reported by my DHCP log).

So what have I learned?

1. HL110EW/HL110E combo does not seem to work well on the 192.168.1 subnet (at least for me)
2. if the issue was an IP address conflict at 192.168.1.1 (as suggested by Aztech support) then a plausible work-around would have been to have relocated the router to another IP in the 192.168.1.x subnet

However, without a better understanding of how the HL110EW/HK110E products negotiate IP addresses, it is very difficult for me to understand really what is going on here. Clearly (for me) the fix was to move the LAN to a 192.168.2.x subnet. But why this works, I have no idea (yet).

I have tried calling Aztech support dozens of times this morning and all I get is voicemail. I'll keep trying and report back if I find out anything new as this issue is beginning to bug me.

And, lastly 'molecule' my HL110EW Firmare as shipped is the 006 version. I did not have to downgrade, but the problems I originaly experienced were against this version and not anything newer.
Can you PM your number and I'll get in touch with you soon.
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Old 01-06-2010, 10:32 PM   #18
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I am unable to connect to laptop using the HL110EW and error showed "Limited Connectivity".
The PL-Act LEDs on the HL110E and HL110EW light up continuously.
Is this due to the firmware version or the IP address conflict. Router used is the 2WIRE (silver 2700) integrated router from Singnet.
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Old 01-06-2010, 11:17 PM   #19
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after plugging in the hl110e and hl110ew. the modem router i was previously using : linksys wag160n cannot access the internet anymore. it keeps telling me that my interface is down when im in the administration panel. when i attempt to make it connect to the internet. it just doesnt connect
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Old 02-06-2010, 12:14 AM   #20
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after plugging in the hl110e and hl110ew. the modem router i was previously using : linksys wag160n cannot access the internet anymore. it keeps telling me that my interface is down when im in the administration panel. when i attempt to make it connect to the internet. it just doesnt connect
Sounds like similar to chq16290 problem, read his solution
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Old 02-06-2010, 12:25 AM   #21
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I am unable to connect to laptop using the HL110EW and error showed "Limited Connectivity".
The PL-Act LEDs on the HL110E and HL110EW light up continuously.
Is this due to the firmware version or the IP address conflict. Router used is the 2WIRE (silver 2700) integrated router from Singnet.
Yr router connected to E?
Yr EW firmware is?
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Old 02-06-2010, 08:40 AM   #22
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Sounds like similar to chq16290 problem, read his solution
well i did try his solution but it didnt work.
basically, u can say that the homeplug fried my modem router.

Last edited by mosasoma; 02-06-2010 at 08:47 AM..
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Old 02-06-2010, 02:59 PM   #23
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3RD UPDATE

I have just finished speaking to a very helpful and capable chap from Aztech Support in Singapore.

1. CONFIRMED that there is a known issue with the HK110EW which will be addressed in a future firmware upgrade due (hopefully) by the end of June

2. CONFIRMED that the issue is with a hard-coded IP address assigned to the WiFi Access point in the HL110EW. The hard coded IP address is 192.168.1.1

3. CONFIRMED that 192.168.1.1 IP addresses will resolve to the MAC (Hardware Network) address of the HK110EW

4. CONFIRMED that LAN's with a device (any device) on 192.168.1.1 (normally the gateway router) will experience issues with dropped packets and general LAN degradation due to an IP address conflict between the existing device and the 192.168.1.1 HL110EW Access Point

5. NEW IMFORMATION: The Internal 192.168.1.1 address of the HL110EW Access Point should not be visible on the network. The fact that it is visible, and therefore 192.168.1.1 sometimes resolves to the MAC of the HL110EW and sometimes to the MAC of the gateway router, is the real problem that is causing the reported issues.

There was also a discussion about whether the chosen IP address could/should in fact be invisible or whether 192.168.1.1 was simply a bad choice of IP address. A 10.x.x.x IP address would be an alternative less likely to resolve to an existing device MAC on a home LAN although I can think of potential problems here with conflicts on corporate VPN's and other larger networks using 10.x.x.x addressing.

6. CONFIRMED that a work around is to place the LAN on a different subnet i.e. 192.168.2.x

It would be logical to conclude also that changing the IP address of the gateway router to something other than 192.168.1.1 - while still using the 192.168.1.x subnet - would also be a suitable workaround.

Release notes documenting the issue and firmware upgrade will be released by Aztech.

I have suggested that Aztech release a 'known issue' bulletin to this forum to help educate and work around this issue until the new firmware is ready.

Good luck to all.
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Old 02-06-2010, 06:51 PM   #24
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Red face

thankz for the info chq16290 ,
this issue really bothering me for the last few days cos i just bought this less than a month.
initially it was doing well, but these few days, it stop me frm accesing the internet. your info help me alot.
now just have to wait for Aztech to release new firmware. wonder when will it be ready.
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Old 02-06-2010, 07:30 PM   #25
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It's been 3 mths since I bought one and yet it takes someone like chq16290 to figure out the work around.

As I suspect, something is not right with the product. Aztech kinda slow to address the problem.

Mine collecting dust since then. Resort to Lan cable instead. At least Aztech should have acknowledge the issue.

Personally, I'd stay away from the Aztech from now on. Seems their R&D not comprehensive enough before putting out product for retail.

Also many other brands now have such products, not that I'll be using them anyway.

At least now I know I can sell away this product once a new firmware is developed to address the problem.
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Old 03-06-2010, 03:07 PM   #26
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I have just finished speaking to a very helpful and capable chap from Aztech Support in Singapore.

1. CONFIRMED that there is a known issue with the HK110EW which will be addressed in a future firmware upgrade due (hopefully) by the end of June

2. CONFIRMED that the issue is with a hard-coded IP address assigned to the WiFi Access point in the HL110EW. The hard coded IP address is 192.168.1.1

3. CONFIRMED that 192.168.1.1 IP addresses will resolve to the MAC (Hardware Network) address of the HK110EW

4. CONFIRMED that LAN's with a device (any device) on 192.168.1.1 (normally the gateway router) will experience issues with dropped packets and general LAN degradation due to an IP address conflict between the existing device and the 192.168.1.1 HL110EW Access Point

5. NEW IMFORMATION: The Internal 192.168.1.1 address of the HL110EW Access Point should not be visible on the network. The fact that it is visible, and therefore 192.168.1.1 sometimes resolves to the MAC of the HL110EW and sometimes to the MAC of the gateway router, is the real problem that is causing the reported issues.

There was also a discussion about whether the chosen IP address could/should in fact be invisible or whether 192.168.1.1 was simply a bad choice of IP address. A 10.x.x.x IP address would be an alternative less likely to resolve to an existing device MAC on a home LAN although I can think of potential problems here with conflicts on corporate VPN's and other larger networks using 10.x.x.x addressing.

6. CONFIRMED that a work around is to place the LAN on a different subnet i.e. 192.168.2.x

It would be logical to conclude also that changing the IP address of the gateway router to something other than 192.168.1.1 - while still using the 192.168.1.x subnet - would also be a suitable workaround.

Release notes documenting the issue and firmware upgrade will be released by Aztech.

I have suggested that Aztech release a 'known issue' bulletin to this forum to help educate and work around this issue until the new firmware is ready.

Good luck to all.
To all Aztech HL110EW users,

We will be releasing a new firmware for HL110EW which will be available on our website for download tomorrow on the 4th June 2010. The address link for the download will be located at :

http://www.aztech.com/Support/drivers.html

Aztech HQ
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Old 03-06-2010, 06:54 PM   #27
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Excellent news!
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Old 03-06-2010, 07:38 PM   #28
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To all Aztech HL110EW users,

A new firmware has been released to our ftp server today 3rd June 2010. The address link for the download of the new firmware can be located at :

ftp://ftp.aztech.com/support/SINGAPO...19.2.2-001.zip

FIRMWARE UPGRADE INSTRUCTION

1. Download the latest firmware from the following ftp link

ftp://ftp.aztech.com/support/SINGAPO...19.2.2-001.zip

2. Firmware will include 3 files

Homeplug AV Configuration filename : 206.2.4-01.pib

Homeplug AV Firmware filename : int6000-v4.01-0-1-B-FINAL.nvm

Wireless Firmware filename : 219.2.2-001.img

3. Save these 3 files into 1 folder to where you can easily locate during the FIRMWARE upgrade

4. Connect the device to the computer where you are using the HomePlug AV Wireless N Extender utility

5. Open HomePlug AV Wireless N Extender utility v4.01.58



6. Under Firmware Upgrade tab click "Upgrade" button. You will be prompted to select the location of the latest firmware

7. After you select the location of the latest firmware, the upgrade will immediately start.

8. During Firmware Upgrade DO NOT turn OFF or RESET the device.

9. When process is complete the unit will reboot.

10. Hit the reset button for 3 seconds to reset to factory default settings.



Fixes

The new firmware resolves the IP address conflict with 192.168.1.1 networks

Aztech HQ

Last edited by Aztech HQ; 06-06-2010 at 01:21 PM..
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Old 03-06-2010, 10:32 PM   #29
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To all Aztech HL110EW users,

A new firmware has been released to our ftp server today 3rd June 2010. The address link for the download of the new firmware can be located at :

ftp://ftp.aztech.com/support/SINGAPO...19.2.2-001.zip

FIRMWARE UPGRADE INSTRUCTION

1. Download the latest firmware from the following ftp link

ftp://ftp.aztech.com/support/SINGAPO...19.2.2-001.zip

2. Firmware will include 3 files

Homeplug AV Configuration filename : 206.2.4-01.pib

Homeplug AV Firmware filename : int6000-v4.01-0-1-B-FINAL.nvm

Wireless Firmware filename : 219.2.2-001.img

3. Save these 3 files into 1 folder to where you can easily locate during the FIRMWARE upgrade

4. Connect the device to the computer where you are using the HomePlug AV Wireless N Extender utility

5. Open HomePlug AV Wireless N Extender utility v4.01.58



6. Under Firmware Upgrade tab click "Upgrade" button. You will be prompted to select the location of the latest firmware

7. After you select the location of the latest firmware, the upgrade will immediately start.

8. During Firmware Upgrade DO NOT turn OFF or RESET the device.

9. When process is complete the unit will reboot.

Aztech HQ

I downloaded and upgraded this firmware tonight. The HL1100EW is now working with wireless connection.
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Old 06-06-2010, 12:20 AM   #30
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my hl110ew cant use its wireless function and stuff any help?. i tried to sync also cannot
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