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Starhub - Problems with HubStation HD set top box

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Old 28-10-2011, 05:30 PM   #76
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I tried yesterday night to turn off the energy savings and found that the lagging for remote control improved. Not sure if it was due to the firmware update, but I shall go try later when I reach home if the remote control is completely resolved with the energy savings turn off.
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Old 29-10-2011, 08:30 AM   #77
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Wow, very odd indeed - which LG model are you using?
Mine is LG 32LH20R.
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Old 02-11-2011, 08:56 AM   #78
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Overall, the new Hubstation HD box solved all the problems but still sucks on the remote control issue.
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Old 02-11-2011, 05:07 PM   #79
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Overall, the new Hubstation HD box solved all the problems but still sucks on the remote control issue.
From what the tech guy that came down to change my box, he said box and remote are manufactured by different brands (eg. Philips..etc but I forgot which brands). That is probably why always have some remote issue due to incompatibility. Dunno how true is it.
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Old 03-11-2011, 04:05 PM   #80
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Also the lagging menu was due to the remote control.
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Old 12-11-2011, 06:10 PM   #81
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Also the lagging menu was due to the remote control.
Agreed totally.
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Old 13-11-2011, 09:34 AM   #82
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Will a universal remote work with the hubstation?
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Old 13-11-2011, 01:10 PM   #83
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Will a universal remote work with the hubstation?
You can try and let us know the result.
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Old 14-11-2011, 07:55 PM   #84
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Also the lagging menu was due to the remote control.
the lagging menu only happens during bootup or exit from catchup/on-demand... most probably is due to downloading info and channel guide causing the device very busy.
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Old 14-11-2011, 08:09 PM   #85
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Overall, the new Hubstation HD box solved all the problems but still sucks on the remote control issue.
so no more crash and reboot at all?
my old hubstation hd the on-demand features recently quite unstable... sometimes crash and reboot when press the yellow button.
the 1st day they revamped VOD as movies on-demand and shows on-demand (few days ago), once i accessed, it crashed and rebooted... but today no problem... seems to be server issue.
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Old 16-11-2011, 02:25 PM   #86
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you should change to a new model and try.
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Old 16-11-2011, 04:40 PM   #87
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you should change to a new model and try.
i believe most of the old hubstation hd users don't want to lose all the recordings.
unless it's proven that new model don't have crash issue.
but if the crash is due to firmware bugs... then changing new model won't solve it.
unless it's caused by low memory, then upgrade to new model may be more stable.
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Old 19-11-2011, 07:35 AM   #88
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i believe most of the old hubstation hd users don't want to lose all the recordings.
unless it's proven that new model don't have crash issue.
but if the crash is due to firmware bugs... then changing new model won't solve it.
unless it's caused by low memory, then upgrade to new model may be more stable.
It's your choice and tolerance. I have lost many recordings when they kept changing my box too
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Old 05-12-2011, 01:31 PM   #89
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Problems =(

Hi All,

I really need your help. My Starhub HD STB was just delivered, but after plugging in all the cables, there are still 2 main problems:

1. The picture is only in black and white. I have called up tech support and I have:
(a) unplugged/replugged all the cables;
(b) unscrewed/re-screwed the main cable from the cable point
(c) tried using the red/blue/green cable instead of the yellow/white/red cable
(d) restarted tv and STB countless times

It is definitely not my TV as MIO works fine

2. Since the component cables did not work, I tried the HDMI cable. However, my Samsung TV could not detect the Starhub STB.
- my MIO is connected by HDMI so I know it is not my TV. I have also tried plugging the HDMI cable into a different port, but it still does not work.

Anyone has any suggestions? The Starhub technician is coming over tomorrow, but I want to ensure that I have not missed out anything obvious because there is a transport charge ($50+) if it is not their hardware or network problem.

Thanks so much in advance
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Old 05-12-2011, 08:20 PM   #90
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Hi All,

I really need your help. My Starhub HD STB was just delivered, but after plugging in all the cables, there are still 2 main problems:

1. The picture is only in black and white. I have called up tech support and I have:
(a) unplugged/replugged all the cables;
(b) unscrewed/re-screwed the main cable from the cable point
(c) tried using the red/blue/green cable instead of the yellow/white/red cable
(d) restarted tv and STB countless times

It is definitely not my TV as MIO works fine

2. Since the component cables did not work, I tried the HDMI cable. However, my Samsung TV could not detect the Starhub STB.
- my MIO is connected by HDMI so I know it is not my TV. I have also tried plugging the HDMI cable into a different port, but it still does not work.

Anyone has any suggestions? The Starhub technician is coming over tomorrow, but I want to ensure that I have not missed out anything obvious because there is a transport charge ($50+) if it is not their hardware or network problem.

Thanks so much in advance
Have you checked the settings in the box? If all ok, then you box should be faulty. Bu hen again, tot your box was delivered? Rem to ask for the new HD hubstation. Smaller in size. That one solved all problems except remote control.
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