A long shot ....
My daughter's iphone 7+ is unable to turn on. It is stuck on the Apple logo screen. I can hear the phone resetting I think, as it make a sound like when we startup the phone.
However, it does not go beyond that.
We have tried connecting to ITunes but ITunes cannot "see" the phone.
So in chronological order:-
Long story ...
On 20/2/2018, when I came home from work my daughter told me her phone keeps restarting the entire day. It is always on the black screen with the rotating symbol.
Apparently it happened after she opened a message from a friend.
When she checked with her other friends she realized a few of them also had the same problem.
They solved the issue by updating the IOS using ITunes.
SO I connected the phone to ITunes and tried to update the IOS. However, I was unable to do that because the phone does not have sufficient memory.
As I could not turn on the phone, I was not able to free up the memory to complete the update.
So I googled and read that a hard reset may help. I did the "right power button left volume down button" reset and then the phone got stuck on the apple logo screen.
I then tried to set it to DFU mode according to the instructions from the internet but nothing happened.
The worse thing was I am unable to turn of the phone now. As a result, I am unable to sufficiently charge the phone. And when I try to charge the phone continuously, the phone becomes very hot.
On 21/2/2018 I brought the phone down to the usual handphone repair shops. They changed the battery to make sure it was not because of that, but that didn't help. They suspected the software is corrupted and suggested the only way is to reload the IOS, which will wipe out all data. My daughter did not agree as she has many photos that she needed to use for her school projects in the phone. She did not upload the photos to Icloud and neither did she downloaded them to her notebook.
Today, we called Apple care and they tried to talk us through to retrieve the data, but it didn't work. We went through the whole "left button right button" procedures and others a few times, until finally the tech/engineer suggested that we need to reload the IOS, which will wipe out all data in the phone, including the photos and notes. Which of course my daughter did not agree to.
So... I know it is a long shot, given the current situation, is there any other way to retrieve the photos from the phone? Or any other solutions that at least let us turn on the phone so we can increase the memory? Any shops that can do "magic"???
Appreciate all advise and recommendations.
Thank you.
My daughter's iphone 7+ is unable to turn on. It is stuck on the Apple logo screen. I can hear the phone resetting I think, as it make a sound like when we startup the phone.
However, it does not go beyond that.
We have tried connecting to ITunes but ITunes cannot "see" the phone.
So in chronological order:-
Long story ...
On 20/2/2018, when I came home from work my daughter told me her phone keeps restarting the entire day. It is always on the black screen with the rotating symbol.
Apparently it happened after she opened a message from a friend.
When she checked with her other friends she realized a few of them also had the same problem.
They solved the issue by updating the IOS using ITunes.
SO I connected the phone to ITunes and tried to update the IOS. However, I was unable to do that because the phone does not have sufficient memory.
As I could not turn on the phone, I was not able to free up the memory to complete the update.
So I googled and read that a hard reset may help. I did the "right power button left volume down button" reset and then the phone got stuck on the apple logo screen.
I then tried to set it to DFU mode according to the instructions from the internet but nothing happened.
The worse thing was I am unable to turn of the phone now. As a result, I am unable to sufficiently charge the phone. And when I try to charge the phone continuously, the phone becomes very hot.
On 21/2/2018 I brought the phone down to the usual handphone repair shops. They changed the battery to make sure it was not because of that, but that didn't help. They suspected the software is corrupted and suggested the only way is to reload the IOS, which will wipe out all data. My daughter did not agree as she has many photos that she needed to use for her school projects in the phone. She did not upload the photos to Icloud and neither did she downloaded them to her notebook.
Today, we called Apple care and they tried to talk us through to retrieve the data, but it didn't work. We went through the whole "left button right button" procedures and others a few times, until finally the tech/engineer suggested that we need to reload the IOS, which will wipe out all data in the phone, including the photos and notes. Which of course my daughter did not agree to.
So... I know it is a long shot, given the current situation, is there any other way to retrieve the photos from the phone? Or any other solutions that at least let us turn on the phone so we can increase the memory? Any shops that can do "magic"???
Appreciate all advise and recommendations.
Thank you.