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I did not subscribe but I have been charged $6/week

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Old 10-11-2007, 12:13 AM   #1
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Exclamation I did not subscribe but I have been charged $6/week

A recent check at my mobile phone bill showed that I was charged $6/week for a third-party service.

I did not subscribe for their service, but i have been charged $6/week.
So, What should I do? Where should I complain to?
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Last edited by BoTayza; 10-11-2007 at 09:51 PM..
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Old 10-11-2007, 12:33 AM   #2
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Is it Starhub? My mom also accidentally pressed something on her new phone and was charged for it too... We just pay up and terminated the additional service.
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Old 10-11-2007, 06:38 AM   #3
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can call your network operator for advise on what this third party thing is.
its a MUST to call them so that you are aware of what it is.

if i am not wrong,immediate termination may be possible.
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Old 10-11-2007, 10:34 AM   #4
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A recent check at my mobile phone bill showed that I was charged $6/week for a third-party service.

I did not subscribe for their service, but i have been charged $6/week.
So, What should I do? Where should I complaint to?
Please call and ask for refund. THere are company that anyhow charge to your bill and Operators CANNOT DO ANYTHING!!

Happened to me before when I just got my new line. They charge 20 bucks to my first bill saying I had downloaded ringtones. I called Singtel and they said it's a 3rd party company. I called that company and they said I downloaded abt 4 ringtones from them. I asked them, what ringtones did I downloaded? Your ringtone so nice meh, I can self make even nicer one. They cannot answer what ringtone I had downloaded and offered to see my bill for a refund!!

These are as good as daylight robbery. What if those uncle and aunties dunno how to read bills, alot of them will be con!!
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Old 10-11-2007, 01:39 PM   #5
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Please call and ask for refund. THere are company that anyhow charge to your bill and Operators CANNOT DO ANYTHING!!

Happened to me before when I just got my new line. They charge 20 bucks to my first bill saying I had downloaded ringtones. I called Singtel and they said it's a 3rd party company. I called that company and they said I downloaded abt 4 ringtones from them. I asked them, what ringtones did I downloaded? Your ringtone so nice meh, I can self make even nicer one. They cannot answer what ringtone I had downloaded and offered to see my bill for a refund!!

These are as good as daylight robbery. What if those uncle and aunties dunno how to read bills, alot of them will be con!!
true true.

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Old 10-11-2007, 02:54 PM   #6
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true true.

For this thread, I would like the MOD to stick it!! It's good for the public to know that there're such company doing such underhand to others!!
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Old 10-11-2007, 08:53 PM   #7
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Exclamation SplashMobile

Hi All,

It is charged by SplashMobile( http://splashmobile.com/ ) in M1 phone bill.
I found many stories about them at following link
http://www.grumbletext.co.uk/vt.php?...ew+r+complaint

Now they are doing in Singapore.

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Old 10-11-2007, 08:55 PM   #8
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For this thread, I would like the MOD to stick it!! It's good for the public to know that there're such company doing such underhand to others!!
Yes, the public should know about such company.
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Old 10-11-2007, 09:02 PM   #9
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Is it Starhub? My mom also accidentally pressed something on her new phone and was charged for it too... We just pay up and terminated the additional service.
It is charged by SplashMobile( http://splashmobile.com/ ) in M1 phone bill.

I think IDA and MTOs(SingTel, M1, StarHub) should look seriously into this
problem and take action to prevent a recurrence to our people/Singaporean.
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Old 10-11-2007, 09:26 PM   #10
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damn man,my mum who is using M1 also get extra charges from this company,splashmobile.
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Old 10-11-2007, 10:03 PM   #11
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damn man,my mum who is using M1 also get extra charges from this company,splashmobile.
I had submitted the complain to M1. I'll wait and see their response and action.
If I don't satisfy with their response & action, I'll report it to IDA and may also contact to complaints@case.org.sg
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Old 10-11-2007, 10:18 PM   #12
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We should read following "IDAs Telecom Competition Code 2005" before we deal with MTOs (mobile telecommunication operators)

http://www.ida.gov.sg/doc/News%20and...tors-final.pdf
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Old 10-11-2007, 11:33 PM   #13
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My previous encounter was "Mobileway".. Please take note of this company too!!
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Old 12-11-2007, 12:50 PM   #14
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normally these kind of cases are due to recycled numbers.
that's why...
previous subscribers may have subscribed to tt particular service.

complaining to operators definitely no use de..
they will only ask u to call them directly to terminate the service!
and the number that they give u rite, sure got no one pick up one =.=
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Old 12-11-2007, 03:26 PM   #15
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My nubmer is NOT recycled number, I'm using it for 7 years.

Yes, complaining to operators no use..

How should we prevent other consumers from getting similar charge on their mobile bill?
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