Well, this all begun back in April of 2013 when I made the bad decision of buy a Sony Xperia Z.
After 2 months of using the Z, I found the issue of the back glass lifting up from overheating and water ended up inside because of this. So I sent it into the service centre at Wisma. About 2 weeks later (17 JUL 2013) (really? 2 bloody weeks?) they called and asked me to go collect the brand new replacement set.
Ok. All should be fine now right? WRONG! another 2 months, the phone randomly decides to restart itself constantly, sent in again at Wisma and received on 21 SEP 2013.
Brought the phone back home and found a problem with the speaker, funny, it says "Phone collected, Tested OK" at the bottom of the service report. Tested ok? do they even have a QC team? Anyway, sent it to J8 the next day, they gave me a brand new replacement set on 05 OCT 2013.
End of my problems? Not even close, I still have a thick stack of service reports in front of me as of me typing this. 2 more months of using (do Sony phones have a shelf life of 2 months? must it be kept in a fridge to prolong the lifespan?) and I found dead pixels on the camera. Sent in at J8 again and received back on 21 Dec 2013.
Ok, next piece of paper, 3 more months and I had issues with the display flickering, sent into J8 and received on 13 APR 2014
Next, half a month later, phone just dies and does not power on. Sent in to J8. At this point, I discussed with the manager of Sony Singapore (very very long email thread) and received a "crossgrade" at the cost of $321 to a Z1, received on 09 May 2014.
Now, upgraded to Z1. There should not be any problems right? NOPE, HELL NOPE. 2 more months of using and the touch screen starts to move around itself and makes it difficult to scroll and type, sometimes even moving elements on the screen by itself when the phone is left on the table. Sent in for repair again at J8, received a call on 03 AUG telling me to go collect the repaired phone. Rushed down on taxi (costed me $10.46) as I have lessons later in the day. Reached J8 at 5:30, went to get my ticket for collection and got the phone. Upon further inspection at the counter, I found 3 clusters of dead pixels. Funny thing again. It says "Phone collected, Tested OK" at the bottom of the service report. Phone sent back in on the spot and rushed back to school for lesson. Shot the manager another email on the way back.
he says "Base on our Q.C, we do not use any magnifying glass and it will be base or our trusted eyes as to run thru the required test."
So, basically, an ordinary consumer can spot the dead pixels without the aid of special equipment at the counter and the trained professionals at the service center cannot?
Anyway. 1 day later, they decided to deliver to my doorstep. At about 2:30pm, The courier called me asking if there was anybody at home and if he could go up since he was nearby, I told him that there was not, so he asked me for a time which I would be at home. So I told him I would be free at 4:30pm - 4:45pm. He agreed to the timing and he said he would come up at that time. So at 4:15pm, I left my class early and rushed home and reached home at 4:30pm. I waited for half an hour and called him - not answer. another half hour later I called again and he said he had "other jobs" even though we have already agreed on a timing and caused me so much trouble of having to excuse myself from an ongoing chemistry practical exam to rush back. I waited another hour and had to go back out again for my lessons at 6:30pm. The manager sent me an email saying "Our courier was at your home between 7:20 ish onwards and there was no one at home." Really? We agreed on a timing and the courier did not adhere to it. It's suddenly my fault now? Never mind. Had to rush back from school the next day (again) to get the phone from the courier. Collected the phone on 08 AUG 2014.
Re installed all my apps and synced my contacts. Guess what? still the same issue of "ghost touches" on my phone. Shot the manager another email and until now, he still has not replied.
So now what? I get no response from such a big company for something that I paid so much for.
I should have gone for HTC in the first place. They even do doorstep collection and delivery for free if you have an issue with your phone.
By the way, here's an image of my "collection" of service reports if you are interested.
After 2 months of using the Z, I found the issue of the back glass lifting up from overheating and water ended up inside because of this. So I sent it into the service centre at Wisma. About 2 weeks later (17 JUL 2013) (really? 2 bloody weeks?) they called and asked me to go collect the brand new replacement set.
Ok. All should be fine now right? WRONG! another 2 months, the phone randomly decides to restart itself constantly, sent in again at Wisma and received on 21 SEP 2013.
Brought the phone back home and found a problem with the speaker, funny, it says "Phone collected, Tested OK" at the bottom of the service report. Tested ok? do they even have a QC team? Anyway, sent it to J8 the next day, they gave me a brand new replacement set on 05 OCT 2013.
End of my problems? Not even close, I still have a thick stack of service reports in front of me as of me typing this. 2 more months of using (do Sony phones have a shelf life of 2 months? must it be kept in a fridge to prolong the lifespan?) and I found dead pixels on the camera. Sent in at J8 again and received back on 21 Dec 2013.
Ok, next piece of paper, 3 more months and I had issues with the display flickering, sent into J8 and received on 13 APR 2014
Next, half a month later, phone just dies and does not power on. Sent in to J8. At this point, I discussed with the manager of Sony Singapore (very very long email thread) and received a "crossgrade" at the cost of $321 to a Z1, received on 09 May 2014.
Now, upgraded to Z1. There should not be any problems right? NOPE, HELL NOPE. 2 more months of using and the touch screen starts to move around itself and makes it difficult to scroll and type, sometimes even moving elements on the screen by itself when the phone is left on the table. Sent in for repair again at J8, received a call on 03 AUG telling me to go collect the repaired phone. Rushed down on taxi (costed me $10.46) as I have lessons later in the day. Reached J8 at 5:30, went to get my ticket for collection and got the phone. Upon further inspection at the counter, I found 3 clusters of dead pixels. Funny thing again. It says "Phone collected, Tested OK" at the bottom of the service report. Phone sent back in on the spot and rushed back to school for lesson. Shot the manager another email on the way back.
he says "Base on our Q.C, we do not use any magnifying glass and it will be base or our trusted eyes as to run thru the required test."
So, basically, an ordinary consumer can spot the dead pixels without the aid of special equipment at the counter and the trained professionals at the service center cannot?
Anyway. 1 day later, they decided to deliver to my doorstep. At about 2:30pm, The courier called me asking if there was anybody at home and if he could go up since he was nearby, I told him that there was not, so he asked me for a time which I would be at home. So I told him I would be free at 4:30pm - 4:45pm. He agreed to the timing and he said he would come up at that time. So at 4:15pm, I left my class early and rushed home and reached home at 4:30pm. I waited for half an hour and called him - not answer. another half hour later I called again and he said he had "other jobs" even though we have already agreed on a timing and caused me so much trouble of having to excuse myself from an ongoing chemistry practical exam to rush back. I waited another hour and had to go back out again for my lessons at 6:30pm. The manager sent me an email saying "Our courier was at your home between 7:20 ish onwards and there was no one at home." Really? We agreed on a timing and the courier did not adhere to it. It's suddenly my fault now? Never mind. Had to rush back from school the next day (again) to get the phone from the courier. Collected the phone on 08 AUG 2014.
Re installed all my apps and synced my contacts. Guess what? still the same issue of "ghost touches" on my phone. Shot the manager another email and until now, he still has not replied.
So now what? I get no response from such a big company for something that I paid so much for.
I should have gone for HTC in the first place. They even do doorstep collection and delivery for free if you have an issue with your phone.
By the way, here's an image of my "collection" of service reports if you are interested.
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