HWZ Forums

Login Register FAQ Mark Forums Read

One Key token low battery

Like Tree1Likes
Reply
 
LinkBack Thread Tools
Old 09-12-2017, 12:10 PM   #31
Member
 
Join Date: Jan 2005
Posts: 288
My onekey token also shows low batt (4). As mentioned by some here, my other bank tokens are much older and used more frequently, yet they don't show low battery yet.

In fact, this is my first time experiencing low battery in a token.

As it is, using it is already a pain as the OTP is 8 digits vs normal 6 digits for the rest of bank tokens.

Many will resort to using back SMS OTP, which to me is a step back and not so secure compared to token.
beng_beng is offline   Reply With Quote
Old 12-12-2017, 10:14 PM   #32
Master Member
 
wintergold's Avatar
 
Join Date: Jan 2016
Posts: 3,463
CAN DIRECTLY MAIL ME THE REPLACEMENT , FREE ?

WHY MUST QUEUE UP WITH 100 SINKIES ?





wintergold is offline   Reply With Quote
Old 12-12-2017, 10:46 PM   #33
Senior Member
 
Join Date: Oct 2001
Posts: 1,328
CAN DIRECTLY MAIL ME THE REPLACEMENT , FREE ?

WHY MUST QUEUE UP WITH 100 SINKIES ?
wow, really shake head. They should just mail it to pple.
__________________
XXXXXXXXXX
nwh_sg is online now   Reply With Quote
Old 12-12-2017, 11:04 PM   #34
Senior Member
 
Join Date: Feb 2009
Posts: 743
Why like that?
Force something down your throat and then you have to "pay" for it?!

CAN DIRECTLY MAIL ME THE REPLACEMENT , FREE ?

WHY MUST QUEUE UP WITH 100 SINKIES ?





ervino is offline   Reply With Quote
Old 12-12-2017, 11:54 PM   #35
Master Member
 
wintergold's Avatar
 
Join Date: Jan 2016
Posts: 3,463
GANGSTER STAFF VS GANGSTER SINKIES .

wintergold is offline   Reply With Quote
Old 01-01-2018, 11:10 PM   #36
Master Member
 
Join Date: Dec 2008
Posts: 3,326
Zzzz.. never use the OneKey token after a Long time, today want to use then no battery Liao.
Heng got sms 2FA option...

Anyone knows if there is any change to the replacement procedure for 2018?
Cometdevil is offline   Reply With Quote
Old 01-01-2018, 11:58 PM   #37
Master Member
 
Tornesoul's Avatar
 
Join Date: Nov 2008
Posts: 2,989
Zzzz.. never use the OneKey token after a Long time, today want to use then no battery Liao.
Heng got sms 2FA option...

Anyone knows if there is any change to the replacement procedure for 2018?
eh mine today also uplorry leh. this is a weird coincidence...
Tornesoul is offline   Reply With Quote
Old 02-01-2018, 12:08 AM   #38
Supremacy Member
 
Maeda_Toshiie's Avatar
 
Join Date: May 2007
Posts: 5,533
I wonder if it is possible to take them apart and change the batteries on your own.
__________________
The power supply unit in a powerful computer should never be neglected.

Faibo waipaaa!
Maeda_Toshiie is offline   Reply With Quote
Old 02-01-2018, 07:59 PM   #39
Senior Member
 
innumerabilis's Avatar
 
Join Date: Jan 2006
Posts: 1,105
Wanted to use today and discovered the whole device is dead. Probably battery ran out.
innumerabilis is offline   Reply With Quote
Old 02-01-2018, 08:24 PM   #40
Master Member
 
Join Date: Jun 2003
Posts: 3,197
I wonder if it is possible to take them apart and change the batteries on your own.
if people can open iphone 7 and replace its battery why can't you?

provided you can buy the battery from simlim!
limpoop is online now   Reply With Quote
Old 03-01-2018, 10:12 PM   #41
Member
 
Join Date: May 2009
Posts: 132
Mine dead as well. Cannot login. Will call them tomorrow. I can't possibly go down in person during work and wait in queue for this.
wodahsking is offline   Reply With Quote
Old 03-01-2018, 10:34 PM   #42
Supremacy Member
 
Join Date: Oct 2000
Posts: 5,937
isn't assurity a govt agency or linked to govt? why not give feedback the relevant ministry facebook and enclose these photos showing the unnecessary queues. they probably outsource the battery replacement work to some lowest bid contractor who is not delivering good service.
limster is online now   Reply With Quote
Old 04-01-2018, 11:38 PM   #43
Master Member
 
Join Date: Dec 2008
Posts: 3,326
K I emailed them and they confirm if battery flat replacement is free. But if damaged need pay $15.
Must bring the token to their customer centre and must bring your IC
Cometdevil is offline   Reply With Quote
Old 13-01-2018, 11:57 AM   #44
Master Member
 
Join Date: Dec 2008
Posts: 3,326
Mine dead as well. Cannot login. Will call them tomorrow. I can't possibly go down in person during work and wait in queue for this.
Service center open on Sat til 2pm.
Just changed and no queue at all.
5min done already
Cometdevil is offline   Reply With Quote
Old 13-01-2018, 01:02 PM   #45
Member
 
Join Date: Nov 2001
Posts: 234
Just got mine replaced as well. No queue, no fee. Hardly use and i am still not sure why the batt could go flat so easily.

Do take note of the change in address from Mar.

--------------------
Our Customer Care Centres will be relocated to Duo Galleria, 7 Fraser Street, #B3-22/23/24, S(189356) from 1 Mar 2018
--------------------
hkail is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On