HWZ Forums

Login Register FAQ Mark Forums Read

Lead Time to terminate SH Fibre?

Reply
 
LinkBack Thread Tools
Old 17-12-2017, 05:27 PM   #1
Arch-Supremacy Member
 
wherehouse's Avatar
 
Join Date: Jan 2003
Posts: 13,661
Lead Time to terminate SH Fibre?

Hi all.
Is there a lead time required for termination of SH Fibre?
Their ONT needs to return too right?

Anyone?
wherehouse is offline   Reply With Quote
Old 17-12-2017, 07:03 PM   #2
Senior Member
 
Join Date: Jun 2016
Posts: 2,291
Termination is immediate upon call.
Need to terminate AFTER contract expiry date else termination charges apply, check you contract agreement.

ONT can be return later but ask the CS when you call to terminate.
Else return and terminate at the same time.
eric3743 is offline   Reply With Quote
Old 18-12-2017, 12:27 AM   #3
Arch-Supremacy Member
 
wherehouse's Avatar
 
Join Date: Jan 2003
Posts: 13,661
Ah. Thank you.
wherehouse is offline   Reply With Quote
Old 03-01-2018, 06:28 AM   #4
Senior Member
 
darren_soh86's Avatar
 
Join Date: Apr 2002
Posts: 2,282
there's a disconnection cost when we terminate right?
darren_soh86 is offline   Reply With Quote
Old 03-01-2018, 06:50 AM   #5
Senior Member
 
Join Date: Jun 2016
Posts: 2,291
Starhub say $32.10 incl 7% gst for NLT.
eric3743 is offline   Reply With Quote
Old 03-01-2018, 06:56 AM   #6
Master Member
 
tungsten2's Avatar
 
Join Date: May 2000
Posts: 3,925
Hi all.
Is there a lead time required for termination of SH Fibre?
Their ONT needs to return too right?

Anyone?

Pls refer to here point 12 : http://www.starhub.com/about-us/lega...broadband.html


Customers who wish to terminate the Fibre home broadband service shall inform StarHub 30-day in advance of termination. A disconnection fee of $32.10 is chargeable for the disconnection of each Fibre home broadband access plan.
tungsten2 is offline   Reply With Quote
Old 03-01-2018, 08:55 AM   #7
Arch-Supremacy Member
 
Henry Ng's Avatar
 
Join Date: Aug 2011
Posts: 10,326
Hi all.
Is there a lead time required for termination of SH Fibre?
Their ONT needs to return too right?

Anyone?
Why terminate when it is one of the cheapest?
Henry Ng is offline   Reply With Quote
Old 24-01-2018, 09:04 PM   #8
Master Member
 
lifeislame's Avatar
 
Join Date: Mar 2012
Posts: 3,788
lifeislame is offline   Reply With Quote
Old 24-01-2018, 09:18 PM   #9
Senior Member
 
Join Date: Jun 2016
Posts: 2,291
Termination and disconnection charges are 2 different matter.

As termination fees is terminate before contract expired or according to each contract T&C.

Disconnection on fibre broadband is stop the service.
Refer to quote in post #6.

As contract ended some still can continue to use but subscription depend.
eric3743 is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On