Gosh, this is getting messy.
What is happening to Singapore Fibre Optic network?
Why should customer be penalised when M1 opt out of Nucleus Connect Network and setup their own "M1 Black ONT"?
Went to paragon M1 to complaint today the following:
1) Re-contracted another 24mths during March 2012 suntec exhibition, was told by salesperson can change equipments into the Black box in the future because it is on rental basis, customers don't own the 2 white boxes, must return everything if terminate services, otherwise must pay $$$ if damage or lost. Call in Mar & June 2012, say HG & SK not ready. So I waited.
2) Call 1627 mid OCT-2012, say HG & SK not ready. Even ready must pay $$$. No point argue as not ready. Ask to call back in Dec 2012.
3) Today, Paragon CSO checked HG ready quite some time. SK still not ready. Got contract cannot change. So someone is telling lies in point 1 and point 2. ANGRY ;(
Nowadays, CSO and salesperson tell a lot of lies to cover their backside and sales target. No matter how customer complaint, they will still cover each other.
This is an unfair contract. Mis-representation and lying to customer for months.
Seriously, I am beginning to suspect M1 integrity and honesty.
No.
When M1 first rolled out (sometime Oct 2011) their own Black ONT, those who signup the fixed voice still cannot use own router as the voice was provision on the RG. It was on only in
End-Feb 2012 that M1 start to provision fixed voice on the Black ONT and even then, certain areas still need to rent the RG.