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M1 FIBRE BROADBAND DISCUSSION - Part 2

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Old 22-07-2017, 05:04 PM   #46
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Bro, care to share your bad experiences with MR and VQ?
U can go see their threads I've posted there before.

MR, terrible customer service always lying, say call back never. When I signed up they had a dns service similar to VQ to watch Hulu and Netflix, when Netflix started clamping down they suddenly decided to "not support it anymore". Then bo hiu me when I call them.

VQ, been a loyal customer since around 2013. One of their strongest advocates. They were really good until they dropped their it show pricing to $49.

Signed up for VQ at my new house, they appeared at the wrong address. A few times after when my internet got issue, they reset the modem and screwed up the connection at the wrong address again.

The final straw was when my parents place VQ contract ended, they move to m1. And VQ TERMINATED MY SERVICE ADDRESS INSTEAD of my parents.

That, on top of the ridiculous number of outages, bad pings, slow speed etc. They have. And u wonder why have to pay 2x or 3x m1 prices when it's so crap?
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Old 22-07-2017, 08:12 PM   #47
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Second on 'MR customer service hot line Lor
I don't have MR fibre but my ex company got 5 office under them and if got down time I call then and always say it's it their backend and is customers side issue

I and I need to tell them how to fix in the end and instructions them too
Well what to do
MR is chesper vs the traffic light isp and boss on Budget

'M1 before was ok but now also same as the others if when down time I know if call also no use same as hub and ST
I lan lan use my mobile data temppary
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Old 22-07-2017, 08:48 PM   #48
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Currently using 203.211.152.66 and 210.193.2.66 as DNS.

Are there better options to use?

Also, is anyone facing problems with their router on 5G? I'm using the Asus RT-AC68U.

5G is very spotty. Network keeps disappearing.

2.4G is perfectly fine.

Does anyone have any idea?
Which plan are you on ?

Those pair seems like serving business plan.
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Old 23-07-2017, 03:18 AM   #49
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Second on 'MR customer service hot line Lor
I don't have MR fibre but my ex company got 5 office under them and if got down time I call then and always say it's it their backend and is customers side issue

I and I need to tell them how to fix in the end and instructions them too
Well what to do
MR is chesper vs the traffic light isp and boss on Budget

'M1 before was ok but now also same as the others if when down time I know if call also no use same as hub and ST
I lan lan use my mobile data temppary
M1 got downtime? Saw on the thread last downtime for some was the singtel exchange catch fire a few years ago.

VQ now every week at least one outage, go see their thread LOL.

Premium my butt
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Old 23-07-2017, 04:34 AM   #50
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Ya it got but rarely
Too bad for vQ Lor last time VQ to me is premium now it's seem they no more
If the person Need always be online better to have dual fibre

I'm on hub and m1 fibre but will be cutting off mine m1 soon as now no need dual fibre
If hub down then use my mobile data until it's up
Since I don't stream or game or dL madly
Only play mobile games haha

M1 got downtime? Saw on the thread last downtime for some was the singtel exchange catch fire a few years ago.

VQ now every week at least one outage, go see their thread LOL.

Premium my butt
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Old 23-07-2017, 06:14 AM   #51
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Ya it got but rarely
Too bad for vQ Lor last time VQ to me is premium now it's seem they no more
If the person Need always be online better to have dual fibre

I'm on hub and m1 fibre but will be cutting off mine m1 soon as now no need dual fibre
If hub down then use my mobile data until it's up
Since I don't stream or game or dL madly
Only play mobile games haha


You using internet in midnight is it? M1 Fibre maintenance typically 2-5am deh, frequency higher than in the past maybe because they're increasing handling capacity?

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Old 23-07-2017, 11:10 AM   #52
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You using internet in midnight is it? M1 Fibre maintenance typically 2-5am deh, frequency higher than in the past maybe because they're increasing handling capacity?
Ya downtime during scheduled maintenance not counted la
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Old 24-07-2017, 05:46 PM   #53
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Official reply from m1.

Thank you for contacting M1 regarding 1Gbps fibre broadband and GamePRO
1Gbps.

As per our checking, GamePro 1Gbps plan is only beneficial if the game
servers are hosted in the United States. For game servers hosted in
other countries (e.g. Japan) there is no difference between the normal
1Gbps and GamePro 1Gbps plan. The routes are identical.
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Old 24-07-2017, 06:15 PM   #54
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so honest from M1 .. unlike VQ
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Old 24-07-2017, 06:20 PM   #55
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Any bro recontract alr? So how/when they start to calculate the new mdata 500mb. The next statement date?
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Old 25-07-2017, 01:11 AM   #56
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Just switch to StarHub la. StarHub MaxInfinity needs you, not M1 HomePac and GamePro Fibre.

There the StarHub DNS is some good testing ground for your theory.
Starhub fibre sucks... Almost every night I use halfway it becomes laggy..
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Old 25-07-2017, 02:38 AM   #57
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Starhub fibre sucks... Almost every night I use halfway it becomes laggy..
Anyway his reply is mainly for teasing him
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Old 25-07-2017, 02:59 PM   #58
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Official reply from m1.

Thank you for contacting M1 regarding 1Gbps fibre broadband and GamePRO
1Gbps.

As per our checking, GamePro 1Gbps plan is only beneficial if the game
servers are hosted in the United States. For game servers hosted in
other countries (e.g. Japan) there is no difference between the normal
1Gbps and GamePro 1Gbps plan. The routes are identical.
TYPICAL BROADBAND SPEEDS MEASUREMENT AND METHODOLOGIES FOR FIXED ACCESS (DATED: 1 JULY 2017)

Fibre Broadband Typical Download Speed Range

Theoretical Speed Typical Speed Range*

1Gbps 764.4 846.4Mbps
GamePRO 1Gbps 738.7 878.9Mbps

* The Typical Speed Range refers to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters stipulated below.

Testing Time Frame: April to June 2017
Source : https://www.m1.com.sg/HBBspeeds

In that case, where does the few extra Mbps for the gamepro comes from ?
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Old 25-07-2017, 07:50 PM   #59
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Source : https://www.m1.com.sg/HBBspeeds

In that case, where does the few extra Mbps for the gamepro comes from ?
Very good qn! Can try asking the M1 cs team. I paste their whole reply down below. Got name and number some more.

Spoiler!
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Old 25-07-2017, 11:11 PM   #60
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I reset my modem and router three times.
Keep getting the same IP address. Using 1Gbps here. So we are getting static ip address now?
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