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Old 28-02-2015, 07:55 PM   #1
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MyRepublic fibre

As MyRepublic grows to invest more in outreach channels to get more people manning their social media channels.

MyRepublic would like to introduce their new staff, Johnnnny or in real life known as Jonathan who is their new coordinator and an extra pair of hands to help gather feedback, channel customer requests and help out in general online.

If you need anything feel free to contact him.
Do not contact me as I am just generally... a pioneer user

So in general,

Lawzer - Customer feedback and tricky issues
Johnnny - Customer feedback and tricky issues
nivleK1985 - Technical and customer day to day requirements
Boltersdriveer - Technical and customer day to day requirements

Last edited by Rippsnake; 02-04-2015 at 10:44 AM..
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Old 28-02-2015, 07:55 PM   #2
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Old 28-02-2015, 07:55 PM   #3
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This is a continuation thread, the old thread is here
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Old 28-02-2015, 07:55 PM   #4
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same here but it loads on starhub mobile :s11:
Just use google dns server and you guys should be fine.

encounter the same issue, soccernet load fine after changing the dns server

https://developers.google.com/speed/public-dns/
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Old 01-03-2015, 08:51 AM   #5
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Hey Johnnny and MR crew,

Glad to see a further investment in outreach. Would love to get help on an issue I'm facing. I've already contacted support on this and awaiting a reply still but posting here so we can see if others are having the same issue as well.

I'm currently subscribed to a paid service called NTV which I use to watch live streams in HD or SD for live football and other TV channels from around the world. However I can't seem to keep a stable stream and my connection buffers constantly.





I used to have this similar issue with Twitch as reported months ago, if you see my records and have been working back and forth reporting issues and info about it. The Twitch issue has improved since then so I was hoping you could also look into this. When I turn my paid VPN service on, it stabilises a little bit, but then still buffers which kind of proves that there is a connection issue on our end to the site because the VPN seems to circumvent that.

I hope you guys could please look into the external connection we have to NTV and tweak it a bit to improve the streaming situation like you guys seem to have had with Twitch.

Some info on my configuration:
  • Wired connection to AC66U router
  • Using the default MyRepublic DNS
  • No other noticable connection issues on other sites or services

Thanks and look forward to a solution soon.
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Old 01-03-2015, 12:26 PM   #6
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subscribed.
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Old 01-03-2015, 01:39 PM   #7
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Great! Does MR have an irc channel as well? Official or otherwise.
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Old 01-03-2015, 01:49 PM   #8
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In for first page
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Old 01-03-2015, 01:55 PM   #9
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Great! Does MR have an irc channel as well? Official or otherwise.
lol i think its kinda hard for that to happen. haha
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Old 01-03-2015, 02:58 PM   #10
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MR is expanding? Yes I see neighborhood shops selling clothing putting up MR banners, those ah beng mobile shop too..
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Old 01-03-2015, 04:27 PM   #11
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I hope we get more consistent customer service like we used to when MR first started out
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Old 01-03-2015, 08:15 PM   #12
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I hope we get more consistent customer service like we used to when MR first started out
If it went back to its earlier days, I would gladly recontract 300mbps at $39. Otherwise, gonna jump to VQ despite paying $26 more
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Old 01-03-2015, 08:24 PM   #13
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If it went back to its earlier days, I would gladly recontract 300mbps at $39. Otherwise, gonna jump to VQ despite paying $26 more
So u cfm jumping le ah?
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Old 01-03-2015, 08:47 PM   #14
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Apart from MR infamous customer service level, their billing date is also not very consistent.
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Old 02-03-2015, 10:26 AM   #15
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sires, is this the norm?



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