As per topic.
My mother bought an old landed property, and probably our mistake for not checking out these things before reno started ... we can't find a TP in the house now. My mother tells me she'd checked with the previous owner and they said it is in the small triangular space used as a small storage cupboard under the stairs. I checked inside and found nothing in there except this cable:
Yes probably looks like it was taken with a potato Can't get a good focus because this space is pretty dark. But this cable has this brown "fur" inside. Can I confirm this is the fibre cable? If so, chances are that the contractor ripped out the TP during painting or doing up a new storage cabinet in this triangular space under the stairs.
Anyways, I spoke with NLT and they confirmed they have record that this house already had fibre installed, so they will consider it as a repair / replacement job which costs $270 before GST instead of $450 before GST for a new install job.
I asked the guy if I should be arranging for this directly with them or through the ISP, and the guy said I can do either 1.
Anyone who'd had to repair / replace a TP or do a new install at a place without TP, can advise whether to liaise with NLT directly or go through ISP? I'm thinking if NLT does direct job might as well go through them? I had some unpleasantness with c@ck-up with my Viewqwest installation at my own place last year where they kept putting all the blame on NLT. Or does that mean I should be going through the ISP so there's no excuse for c@ck-up where the ISP can throw the blame to me that the TP installation was not overseen by them?
My mother bought an old landed property, and probably our mistake for not checking out these things before reno started ... we can't find a TP in the house now. My mother tells me she'd checked with the previous owner and they said it is in the small triangular space used as a small storage cupboard under the stairs. I checked inside and found nothing in there except this cable:
Yes probably looks like it was taken with a potato Can't get a good focus because this space is pretty dark. But this cable has this brown "fur" inside. Can I confirm this is the fibre cable? If so, chances are that the contractor ripped out the TP during painting or doing up a new storage cabinet in this triangular space under the stairs.
Anyways, I spoke with NLT and they confirmed they have record that this house already had fibre installed, so they will consider it as a repair / replacement job which costs $270 before GST instead of $450 before GST for a new install job.
I asked the guy if I should be arranging for this directly with them or through the ISP, and the guy said I can do either 1.
Anyone who'd had to repair / replace a TP or do a new install at a place without TP, can advise whether to liaise with NLT directly or go through ISP? I'm thinking if NLT does direct job might as well go through them? I had some unpleasantness with c@ck-up with my Viewqwest installation at my own place last year where they kept putting all the blame on NLT. Or does that mean I should be going through the ISP so there's no excuse for c@ck-up where the ISP can throw the blame to me that the TP installation was not overseen by them?