HWZ Forums

Login Register FAQ Mark Forums Read

Viewqwest Onevoice - Not if your life or business depends on it

Reply
 
LinkBack Thread Tools
Old 07-01-2018, 11:37 PM   #1
Junior Member
 
Join Date: Jul 2009
Posts: 90
Angry Viewqwest Onevoice - Not if your life or business depends on it

I have been experiencing problems with Onevoice for several weeks and Viewqwest has been unable to fix it.
The most common problem has been that when an incoming call is answered, the caller cannot be heard.
For the past 48+ hours, the problem has been that I only hear an engaged tone when I pick up the phone and calls can neither be made or received.
Viewqwest does not care about the uptime for their OneVoice service. It appears that their OneVoice technical team only works during the day on weekdays. If you call during other hours, the support line will tell you that the OneVoice engineering team has been informed and will get back to you. What is the point of a round-the-clock support line when they cannot fix the problem?
I have 3 children at home. If I were out and there were an emergency, I suppose Viewqwest would not care that my children would be unable to call 999 or 995. I wonder if there are legal implications in Singapore regarding this.
As the Viewqwest support line is not toll free, I must have spent about 100 mins of my mobile phone talk time on their support line. On one occasion after waiting in the queue for 15min I pressed zero attempt to leave a voicemail to be called back but did not hear any prompt to start the message and so had to hang up and call again only to be put at the end of the queue.
Neither do I think that they can be relied on to return your call. Once I was informed that I would be called back to be updated on the problem and did not receive a call at all. Another time I specifically asked them to call me back within an hour and instead they emailed me. I suppose this was due to the agent's (Muhammad Shafiq) realisation that he had no resolution to my problem so he preferred to avoid telling me in person.
I was an early Viewqwest supporter and a customer for almost 6 years. As many other posts on the internet would testify, their product and service has unfortunately deteriorated to a point where I feel obliged to post this as a warning to anyone considering being their customer. Regretfully, I am pretty sure that they will not release me early from my pre-paid contract with them, but you can be sure that I shall be joining the exodus of customers once the contract ends.
kevincheng is offline   Reply With Quote
Old 08-01-2018, 12:00 AM   #2
Arch-Supremacy Member
 
Mclairs83's Avatar
 
Join Date: Jan 2000
Posts: 22,919
I have been experiencing problems with Onevoice for several weeks and Viewqwest has been unable to fix it.
The most common problem has been that when an incoming call is answered, the caller cannot be heard.
For the past 48+ hours, the problem has been that I only hear an engaged tone when I pick up the phone and calls can neither be made or received.
Viewqwest does not care about the uptime for their OneVoice service. It appears that their OneVoice technical team only works during the day on weekdays. If you call during other hours, the support line will tell you that the OneVoice engineering team has been informed and will get back to you. What is the point of a round-the-clock support line when they cannot fix the problem?
I have 3 children at home. If I were out and there were an emergency, I suppose Viewqwest would not care that my children would be unable to call 999 or 995. I wonder if there are legal implications in Singapore regarding this.
As the Viewqwest support line is not toll free, I must have spent about 100 mins of my mobile phone talk time on their support line. On one occasion after waiting in the queue for 15min I pressed zero attempt to leave a voicemail to be called back but did not hear any prompt to start the message and so had to hang up and call again only to be put at the end of the queue.
Neither do I think that they can be relied on to return your call. Once I was informed that I would be called back to be updated on the problem and did not receive a call at all. Another time I specifically asked them to call me back within an hour and instead they emailed me. I suppose this was due to the agent's (Muhammad Shafiq) realisation that he had no resolution to my problem so he preferred to avoid telling me in person.
I was an early Viewqwest supporter and a customer for almost 6 years. As many other posts on the internet would testify, their product and service has unfortunately deteriorated to a point where I feel obliged to post this as a warning to anyone considering being their customer. Regretfully, I am pretty sure that they will not release me early from my pre-paid contract with them, but you can be sure that I shall be joining the exodus of customers once the contract ends.
when the problem started to arise? if its many years back, why still stick to them?

heck, even M1 the cheapest price still maintain 99.9% uptime for my case regardless voice or internet.
__________________
PM me for Nexans LAN Cables
Mclairs83 is offline   Reply With Quote
Old 08-01-2018, 06:01 AM   #3
Junior Member
 
Join Date: Jul 2009
Posts: 90
Serious problems only started arising just after I renewed this past September! I did have onvoice problems earlier but they were resolved much quicker. Guess it was my bad... Have been renewing rather automatically previous times without thinking much.
kevincheng is offline   Reply With Quote
Old 08-01-2018, 12:14 PM   #4
High Supremacy Member
 
derrickgoh's Avatar
 
Join Date: Jan 2000
Posts: 34,209
Even their own hotline is IP phone line so when internet is down, u can barely get thru cos they do not have many landlines.
derrickgoh is offline   Reply With Quote
Old 08-01-2018, 01:34 PM   #5
Senior Member
 
Apex's Avatar
 
Join Date: Jan 2000
Posts: 1,295
VQ onevoice nothing new.. The VQ Thread always have people post Onevoice down. Maybe should rename the product to LastVoice.
Apex is offline   Reply With Quote
Old 08-01-2018, 01:35 PM   #6
Junior Member
 
Join Date: Jul 2009
Posts: 90
VQ onevoice nothing new.. The VQ Thread always have people post Onevoice down. Maybe should rename the product to LastVoice.
Ha ha... But I think NoVoice is more accurate!
kevincheng is offline   Reply With Quote
Old 09-01-2018, 10:57 AM   #7
Master Member
 
Trans-Am's Avatar
 
Join Date: Apr 2014
Posts: 3,184
Hi all , may I ask which exchange you guys are on?

Sent from Everytime I See You, My ❤ Skip A Beat /\/\/\_____/\/\/ using GAGT
Trans-Am is offline   Reply With Quote
Old 09-01-2018, 12:29 PM   #8
Arch-Supremacy Member
 
Mclairs83's Avatar
 
Join Date: Jan 2000
Posts: 22,919
Serious problems only started arising just after I renewed this past September! I did have onvoice problems earlier but they were resolved much quicker. Guess it was my bad... Have been renewing rather automatically previous times without thinking much.
wow. 2yrs contract. good luck.

if u got balls, cancel them den don't pay any penalty..

anyway u could have cancel during then, any issues i found with ISP, if the issues keep arising, i will cancel them and move to others. that's what i did for MyRepublic.
__________________
PM me for Nexans LAN Cables
Mclairs83 is offline   Reply With Quote
Old 09-01-2018, 12:40 PM   #9
Junior Member
 
Join Date: Jul 2009
Posts: 90
Hi all , may I ask which exchange you guys are on?

Sent from Everytime I See You, My ❤ Skip A Beat /\/\/\_____/\/\/ using GAGT
I am kind of in-between AMK and Bishan.
kevincheng is offline   Reply With Quote
Old 09-01-2018, 12:41 PM   #10
Junior Member
 
Join Date: Jul 2009
Posts: 90
wow. 2yrs contract. good luck.

if u got balls, cancel them den don't pay any penalty..

anyway u could have cancel during then, any issues i found with ISP, if the issues keep arising, i will cancel them and move to others. that's what i did for MyRepublic.
I prepaid 2 years...
kevincheng is offline   Reply With Quote
Old 09-01-2018, 05:36 PM   #11
Arch-Supremacy Member
 
localITguy's Avatar
 
Join Date: Dec 2013
Posts: 11,954
pre-pay? why u do that? siao ah

just cancel and ignore them
localITguy is offline   Reply With Quote
Old 13-01-2018, 12:02 AM   #12
Junior Member
 
Join Date: Jan 2009
Posts: 98
im with myrepublic and I remember having the same problems with mobile phones using VoLTE. You might want to check on it
ridney is offline   Reply With Quote
Old 13-01-2018, 12:30 AM   #13
nez
Supremacy Member
 
nez's Avatar
 
Join Date: Dec 2002
Posts: 7,786
Thanks goddness. I was thinking of recontacting for my new flat with onevoice. Luckily i dillydall.

Is singtel any better? Or any recommended ISP with voice call?
nez is offline   Reply With Quote
Old 13-01-2018, 09:48 AM   #14
Arch-Supremacy Member
 
magix's Avatar
 
Join Date: May 2000
Posts: 15,991
Thanks goddness. I was thinking of recontacting for my new flat with onevoice. Luckily i dillydall.

Is singtel any better? Or any recommended ISP with voice call?
I believe M1 and SingTel offer Voice.


singtel -> Has VLAN or may issue customer with ONR. So if you prefer to use your own router you must make sure it support VLAN, if they issue u ONR your current router usually would need to configure to AP mode.


M1 -> Just plug in your current router and use (minimum configuration on router end require)
__________________
[SIZE=1][/SIZE]
magix is offline   Reply With Quote
Old 13-01-2018, 12:28 PM   #15
High Supremacy Member
 
derrickgoh's Avatar
 
Join Date: Jan 2000
Posts: 34,209
I prepaid 2 years...
So many ppl kena liao u still never learn. NEVER pay upfront for anything. The “discount” is not worth it. Imagine if the company uplorry before the 2 yrs is up how?
derrickgoh is offline   Reply With Quote
Reply
Important Forum Advisory Note
This forum is moderated by volunteer moderators who will react only to members' feedback on posts. Moderators are not employees or representatives of HWZ. Forum members and moderators are responsible for their own posts.

Please refer to our Terms of Service for more information.


Thread Tools

Posting Rules

Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On