Hi all. I recently brought a Lenovo laptop from Best Denki and around 3 weeks ago, the laptop gave in.
The screen was ridiculously distorted with terribly inaccurate colours. 2 weeks ago, I sent the device in for warranty services as committed by Lenovo and till this date, I mean till this date Lenovo service centre has yet to service my device claiming that they are still awaiting parts.
Is there a minimum standard of service Lenovo should be honouring? It has been taking more than 2 weeks and I am fuming yet I still do not like to shout over the phone to the staff because I know how distasteful this is. I have raised my concerns to them, in the most gentlemanly kind tone yet for them to claim that my device is currently not ready for 2 weeks because parts has yet to arrive, I AM QUIETLY FUMING MAD.
I would really appreciate any advice fellow forumers could give. Is there any way, I mean any way I could seek recourse on this matter?
Thanks!
The screen was ridiculously distorted with terribly inaccurate colours. 2 weeks ago, I sent the device in for warranty services as committed by Lenovo and till this date, I mean till this date Lenovo service centre has yet to service my device claiming that they are still awaiting parts.
Is there a minimum standard of service Lenovo should be honouring? It has been taking more than 2 weeks and I am fuming yet I still do not like to shout over the phone to the staff because I know how distasteful this is. I have raised my concerns to them, in the most gentlemanly kind tone yet for them to claim that my device is currently not ready for 2 weeks because parts has yet to arrive, I AM QUIETLY FUMING MAD.
I would really appreciate any advice fellow forumers could give. Is there any way, I mean any way I could seek recourse on this matter?
Thanks!