vPost will kill your health.
vPost confirmed to provide terribly intransparent services and support with no care about what's actually the problem, just answers by the book.
My story: I had to pay twice the shipping costs and GST because their package bundling does not work properly.
Question: Why can vPost not simply use the original IDs? Why does it take 2 days to record successful deliveries on vpost website? Why would the support not try to listen and understand? Or why are they not willing to stop a shipment NOT sent OUT of their warehouse yet to consolidate?
Story:
a) One parcel was added too late to the shopping cart in vPost. (2 DAYS after FedEx and the merchant had confirmed its successful delivery in the vPost warehouse!) As a result, there was a mix-up in declaration.
b) The mix-up occured because SingPost/vPost introduces their own tracking IDs which do not match with FedEx and UPS. (By the way, the SingPost IDs look like credit card numbers and thus are censored in queries on the amazon website.) You can only tell by the merchant name who sent what. What if you had several packages sent from the same merchant? What if FedEx tells you it's in, but vPost does not record the entry? You have a problem with vPost.
c) When I tried to put everything back in transit before the first incomplete package was shipped, vPost support would not even try to understand. ( Something like Oh, they are all in the warehouse. No, they are right there. Oh, they are already in transit to Singapore. We cannot send parcels back to the merchant. There's also a package ID next to the tracking ID. That's what Fedex means, right? We cannot help you. No supervisor is available. Can you get a call back?) Promised to receive a call back, I only received an email from the manager repeating the misunderstandings.)
Oh, by the way, listening a whole 50 seconds to some SingPost announcement before you can call for vPost is awful. Worse, if you get kicked out of the calls several times. Last but not least, they do not do repackaging, either. But that's nothing compared to this incident.