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Old 19-08-2012, 06:56 PM   #46
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hi guys, roughly how long does it take to get the phone back from the service center?

my usb port is faulty, push all the way in cannot charge.

can only push halfway then can.
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Old 24-08-2012, 11:29 PM   #47
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my galaxy s3 also crack by just one drop on the floor i so disappointed with it.b4 hand i was using s2 doesnt give me this problem at all.this so call Corning Gorilla Glass 2 yet is more lousy den Gorilla Glass
Has your screen being replaced under warranty?
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Old 27-08-2012, 09:31 PM   #48
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where us the service location for LCD monitors?
and typically what is the warranty period for monitors?
my 2008 model 24" kaput, wonder still in effect?
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Old 01-10-2012, 02:20 PM   #49
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Does warranty cover s3 charger too? My charger charge intermittently
.. sometime it would charge halfway then stop
charger and accessories is 6mths warranty nia....
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Old 01-10-2012, 02:22 PM   #50
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Guys, what do I have to bring along for servicing of my phone ?
if no receipt how? cos i juz bought a used S3 wifout e receipt. still can claim warranty? and if i got receipt but i did not register e warranty within 7 days, still valid?

thx!
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Old 02-10-2012, 05:46 AM   #51
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I dropped my S3 yesterday and the metal edge of the phone was badly scratched.

Is it possible for me to send the phone for servicing?

Just bought this phone 2 months ago.
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Old 02-10-2012, 12:53 PM   #52
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Warranty Card, NRIC, Receipt of purchase.

Brought my S3 from Sintel without resigtration the warranty ,
Now got problem with the phone, can I bring for service ?
Any service charges ?? Tks
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Old 03-10-2012, 07:25 AM   #53
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I also dropped my Note quite hard from great heights at Genting and have deep scratches on the silver corners. But forget ir, I do not want go service centres, as we need to wait and service not really good as seen from so many people. I stop going service centre since my last phone- Galaxy S. Except for once just to replace my S-Pen as it is quite rough.
I dropped my S3 yesterday and the metal edge of the phone was badly scratched.

Is it possible for me to send the phone for servicing?

Just bought this phone 2 months ago.
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Old 03-10-2012, 10:16 AM   #54
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I also dropped my Note quite hard from great heights at Genting and have deep scratches on the silver corners. But forget ir, I do not want go service centres, as we need to wait and service not really good as seen from so many people. I stop going service centre since my last phone- Galaxy S. Except for once just to replace my S-Pen as it is quite rough.
Apparetly I went to the service center yesterday.

Waiting time isn't that long, but to change the metalic plastic rim, you need to pay around $220.
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Old 05-10-2012, 01:39 PM   #55
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Samsung Service Centre @ Plaza Singapura is undergoing renovations for whole of October month.

They have located to a temporary service centre at Orchard Central, #05-45
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Old 06-10-2012, 01:20 AM   #56
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Beware of Samsung Service Center at Orchard Central (previously at PS)

Just kenna frm them. Went there 3 wks ago to fix some prob with Note 10.1. Their technicians anyhow open it up, made a few deep dents on the silver trimming . So I asked for a one to one exchange and was told to wait 2-3 wks. Finally received sms from them yday. I just went down today, all their 'New' sets are obviously not new as claimed. They are refurbished sets with lots of scratches, dents n marks way worse than my first original set from Starhub with the few deep dents caused by their wonderful Samsung technician. The Filipino female staff claimed they are new sets and then asked her Ah Beng manager wearing some black framed specs called Melvin to come attend to me. He shouted and pointed fingers at me and said they are new. Give ppl refurbished sets still dare to be so rude and yaya. He said 'I give u one more chance, u dun wan than go!' Like as if interrogating a criminal like tat. Later on he brought 1 big grp of his staff out to surround me as he talked. In the end, I took back my old set with the dents caused by their technician. Later on, so sway, bumped into him again at Bugis. He threatened and said 'Don't let me see u again at the service center, make sure u die!'.

The location I went to was at Orchard Central. Samsung service center's staff there are all very rude and yaya. Technicians not happy to service, make deep dents. After ppl complained, reluctantly offer customers scratched and dented 'new' set for exchange. U think we are fools or what? They caused the problem in the first place and still wanna play punk. Somemore so rude, showing some cb face like as if i very hard up for the exchange. If u never dent my tablet, i also won't want an exchange! In the end i have to take back my first original set and live with the ugly dents forever! Coz doesn't make sense to be intimidated by them to accept their refurbished set that has more faults than my first set. Ppl bringing their equipment down better be careful and check before leaving. We didn't pay $100 for a china tablet. Samsung pdts cost a premium these days. Wanna sell at premium price better make sure ur service also up to standard. No need act damn polite or what but shouldn't be so full of attitude, rude and yaya to threaten and intimidate ppl. Once u bring ur device let their wonderful hands touch, become even worse. One to one exchange is bull****. Their non commercial sets that are set aside specially for exchange are all recycled refurbished parts from dunno where, anyhow stick one sticker seal and still so yaya say it's new. If all new devices are liddat, who needs to buy new stuff? Might as well u sell us ganang guni price, we close one eye for ur refurbished ganang guni pdts!

Last edited by anodize666; 06-10-2012 at 01:42 AM.. Reason: typo
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Old 06-10-2012, 01:33 AM   #57
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actually samsung outsources the service center operations to a local company
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Old 06-10-2012, 01:56 AM   #58
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No wonder so unpro. Bad and rude attitude, technicians who dont handle our devices with care, wanna pass off refurbushed scratched and dented exchange sets as new. They don't realized they are at fault at all, wasting ppl's time and still dare to shout, threaten, point fingers and give a jiao face! Really regretted buying a Samsung pdt. Damn sway! Sg service standards already low with all these outsourcing and ft, now can add this outsourced Samsung service center to the list. They sure win one. Bad customer service, bad technicians, bad exchange sets! Really all in one!!!
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Old 06-10-2012, 01:34 PM   #59
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Usually they will deem cracked screens are caused by users.

If the phone is stilll under warranty, will they charge a fee for replacing the screen?
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Old 17-10-2012, 06:10 PM   #60
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actually samsung outsources the service center operations to a local company
No wonder !! The service is F@@k !!!
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