The onus will obviously be on the PM's recipient. He/She can choose to ignore (if deemed that no action was necessary), personally take care of the issue (in this case - deal with the spam promptly), or escalate the issue for internal discussion when in doubt, just as any reasonable individual will upon receiving a complaint.
Hence we have a feedback forum section for users who wish to voice their opinions (and complaints) on critical matters and be made known to everyone on the HWZ team instead of using PM whereby only the recipients are aware. On the other hand, if user prefers to remain anonymous or deal with the issue in private, then PM will be the better option.
The channels are in place, it is your choice on which to use. There can be no guarantee for which will work better, for afterall better is subjective to one's cause and expectations in results. It may not have worked to the best of your expectations (and regrettably so) but we do try our best to accommodate everyone.
As I said if I were making a feedback I would use the keedback section. I find it extremely offensive when a complaint is downgraded to a feedback. More then one ministry helpdesk has had the hands blistered by such a suggestion to minimise a complaint. When you treat something as a feed back, you effectively say "thank you for your comments, I'll file it up for review if I decide it's worth reviewing'. That's feedback. If do raise a complaint (when I do) for it to be treated as a feedback.
That aside, can I confirm that you are saying that even though there already exists a policy to deal with spam, if it was not carried out in the first place, and a complaint was raised about the spam, the spam will possibly not be treated as such and dealt with according to the existing policies but brought up for discussion first?
Caaaan... u print it out and then put it in your mouth and munch it. Of if you have no printer you are free to write it out. Alternatively you can start biting on your monitor.
dont say such things leh
i just like to troll strange creatures la, like using a stick to poke or use traps to lure them
actually in real life i also like to troll monkeys, snakes, wild boars in ubin etc
you say like that later she's going to come after me throw pipe bomb also no use liao
kiwi got play L4D or not ??
Last edited by mee_goreng : 05-02-2010 at 04:33 PM.
As I said if I were making a feedback I would use the keedback section. I find it extremely offensive when a complaint is downgraded to a feedback. More then one ministry helpdesk has had the hands blistered by such a suggestion to minimise a complaint. When you treat something as a feed back, you effectively say "thank you for your comments, I'll file it up for review if I decide it's worth reviewing'. That's feedback. If do raise a complaint (when I do) for it to be treated as a feedback.
That aside, can I confirm that you are saying that even though there already exists a policy to deal with spam, if it was not carried out in the first place, and a complaint was raised about the spam, the spam will possibly not be treated as such and dealt with according to the existing policies but brought up for discussion first?
If it is clear cut spam without any reasonable doubt then it should rightfully be treated as spam and dealt with accordingly.
__________________ It is better to keep quiet and be thought a fool, than to speak and remove all doubt.
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